Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.
Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team!
Job Description:
Summary of Responsibility
In keeping with the Mission/Vision/Values of Centerstone, a Tele-Health Counselor provides individual counseling to promote personal growth and resiliency in the form of emotional, cognitive, behavioral and/or psychological changes in clients with a primary mental health diagnosis and/or substance use diagnoses. This includes performing continuing assessment of the client’s needs and functioning, maintenance of appropriate documentation and development and implementation of personal growth plans consistent with the client’s therapeutic needs. A Tele-Health Counselor is required to use independent discretion and judgment when providing services to clients. As part of Centerstone’s team-oriented philosophy, a Tele-Health Counselor is expected to actively participate in variety of cross-functional teams and performance improvement initiatives.
ESSENTIAL DUTIES
Completes job requirements with independent action and resourcefulness and seeks out additional duties during periods of downtime. Self-starter, organizes time, effort, and use of resources to achieve desired outcomes.
Follow all Work At Home guidelines established by program and program supervisor, including having a professional and confidential home office space to conduct counseling.
Centerstone expects all staff to have a strong desire to provide excellent customer experience; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; must possess the flexibility to work with clients at various stages in their personal growth; and to have an attitude of wanting to continuously improve their own performance as well as that of Centerstone. This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using pleasant tone and having a helpful attitude.
Treatment must be recovery focused taking into account trauma informed care practices. Provides consistent, personal growth-focused services to all assigned clients by maximizing time spent working directly with clients to assist their personal growth process. To demonstrate clients are the first priority, ensure hours of care expectations are met and time is dedicated to providing personal growth services to clients, their families and collateral contacts.
Meet or exceed Key Performance Indicators (KPI’s) expectations.
Provides outpatient counseling services utilizing evidence-based methodologies to provide excellent clinical services. Prepare for and conduct individual and family counseling for assigned caseload.
Treats all clients and colleagues with dignity and respect, regardless of race, ethnicity, nationality, religion, sexual orientation, gender, or other legally protected status.
Shows consideration for others, works cooperatively with any coworker; provides constructive feedback without undue criticism of others; displays appreciation of differences in approaches, personalities, and viewpoints of others. Works professionally, respectfully, positively and cooperatively within a team-based framework to promote Centerstone’s commitment to client personal growth.
Completes all required documentation legibly, accurately, timely, and thoroughly using clinically appropriate terminology and containing clinically relevant information and applicable standards. Demonstrates utilization and incorporation of audit feedback when completing documentation.
Supports the strategic goals and mission/vision/values of Centerstone at all times when interacting with clients, co-workers and professionals from other organizations and presents a positive and professional demeanor.
Takes initiative to prevent and resolve problems and offers recommendations for improving services and transforming Centerstone into an organization that embraces excellent customer experience.
Assist service recipient in developing an individualized treatment plan, must be person centered, family centered, and service centered. Monitor service recipient progress in treatment and participate in treatment plan reviews as assigned. Update treatment plans as appropriate. Submit treatment plans at all stages for medical review, if applicable.
Conduct intake for recipient entering services, including explaining services, gathering information needed on intake materials, ensuring service recipient understands all forms, assuring signature on appropriate contracts and consents, and submitting materials for processing, as assigned. Conduct assessment and write assessment summaries, as assigned.
Assist service recipients with making linkage with internal and external resources as outlined in treatment plan and in coordination with integrated healthcare services. Maintain appropriate contact with referral sources including providing information on service recipient progress, behavior, and needs (with appropriate releases), and maintaining ongoing consultation when appropriate.
Assist service recipient in making discharge plans and provide follow up services as assigned.
Demonstrates an ability to manage crisis situations, including danger to self and others, to ensure the safety and stabilization of clients and to make appropriate referrals/linkages when clinically indicated.
Attend staff meetings, clinical staffings, and other internal meetings as assigned. Participate on committees as assigned, including quality assurance functions. Maintain appropriate communication with other employees and work as an effective member of treatment team.
Meet and maintain applicable certification and licensure requirements.
OTHER DUTIES AND RESPONSIBILITIES
Participate in training designed to enhance job-related skills. Provide community education as assigned. Perform other duties, not inconsistent with qualifications and regular duties, as assigned.
ESSENTIAL KNOWLEDGE AND SKILLS
- Knowledge of counseling theory and a variety of modes of treatment
- Knowledge of family dynamics and dynamics of dysfunctional behavior, including sexual abuse, appropriate to population served
- Knowledge and skills in Trauma Informed Care (TIC)
- Knowledge of alcohol and other drug use and addictions
- Knowledge of group treatment theories
- Knowledge of DSM-5 or latest revised edition
- Knowledge of appropriate billing codes
- Knowledge of non-violent crisis intervention techniques
- Knowledge of lethality assessment techniques (homicide/suicidal ideation/experiencing psychosis – assess and assist a walk in crisis)
- Knowledge of DUI laws and evaluations, as appropriate to populations served
- Knowledge of ASAM criteria
- Knowledge of guidelines for confidentiality and professional ethics
- Knowledge of abnormal psychology
- Knowledge of human development/growth/behavior
- Knowledge of community geographical awareness and of community and agency resources
- Knowledge of inpatient treatment resources, including appropriate admission procedures
- Knowledge of psychotropic medications and medical terminology
- Knowledge of applicable regulatory guidelines and codes, agency policies and procedures, and federal and state laws.
- Knowledge of relationship between cultural competency and effective service delivery
- Skill in interviewing, assessment, and counseling
- Skill in written and oral communication
- Skill in customer service techniques
- Skill in establishing and maintaining interpersonal relationships with clients and staff
- Skill in problem-solving
- Skill in identifying and prioritizing treatment needs
- Skill in applying non-violent crisis intervention techniques and maintaining personal safety
- Skill in consultation and networking
- Comfortable being on a camera and have clear enunciation to be clearly understood
OTHER KNOWLEDGE AND SKILLS
- Skill in stress management
- Skill in safe driving
RESPONSIBILITY
Supervisory Controls: The Manager along with the Director assigns work priorities, provides ongoing clinical supervision, and interprets and enforces policies and procedures for the Tele-Health Counselor as necessary. Guidelines: Board, Administrative and program policies, licensure, accreditation, statutory and regulatory standards restrict the Tele-Health Counselor’s discretion on treatment assessment, services, and record-keeping. A Tele-Health Counselor has the prerogative to propose changes in practice, procedures and policies that affect the Clinical team.
DIFFICULTY
Complexity: Position is characterized by a series of complex tasks. Although routine is established setting certain tasks at certain times, the extreme variation in service recipient needs requires constant adaptation. Emergency situations occasionally disrupt routine operations and may require more complex responses.
B. Scope & Effect: This job affects the physical, emotional, and psychological well being of service recipients. The agency depends on the Tele-Health Counselor to appropriately provide clinical services which meet requirements set forth in external grants/contracts and meet requirements for third party reimbursement.
PERSONAL RELATIONSHIPS
A. Personal Contacts: Tele-Health Counselor has daily contact with service recipients, collaterals, and agency staff; regular contact with external referral sources, other service providers and advocates; and may have contact with general public.
Purpose of Contacts: Purpose of contact with service recipients is to provide clinical services, assessment, non-violent crisis intervention, and brief counseling as needed, as well as consultation regarding these services. The purpose of contact with others is primarily to gather and exchange information.
ENVIRONMENTAL DEMANDS
Physical Requirements: The work is primarily sedentary, but requires skill in non-violent crisis intervention. Must be able to lift up to 25 lbs.
B. Work Environment: Work is primarily performed in a remote setting, including in a home office, in an office environment or community setting such as a hospital, police department, county jail, school, service recipient home, etc. Must be available to have a flexible schedule, including morning and evening work times.
MINIMUM CREDENTIALS/REQUIREMENTS
Requires a Master’s Degree in Human Services and Licensure or CADC within two years of hire. Must have valid driver’s license in applicable programs. Providers utilizing electronic health records and/or other automated/electronic documentation systems are required to have computer and keyboarding experience and skills or the ability to develop such skills within required timeframes in order to meet the level of proficiency set by the agency. Direct Service Providers utilizing electronic/automated documentation systems may be required to undergo a computer and keyboarding assessment test to determine proficiency.
A Master’s level Tele-Health Counselor must meet Qualified Mental Health Professional status in relevant programs. All employees in the Tele-Health Counselor position must successfully complete required background checks and pre-employment screening.
Time Type:
Full time
Entry Pay Range:
$46,426.00 - $65,062.00
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
- Medical, dental, and vision health coverage
- Flexible Spending and Health Savings Accounts
- 403b retirement plan with company match
- Paid time off and ten paid holidays
- AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
- Diversity, Equity, and Inclusion employee resource groups
- Continuing education opportunities
- Employee Assistance Program
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.
Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
