Total 5 job vacancies by Eratech Pte. Ltd.

Sales Engineer Responsibilities:

A motivated and technically skilled Sales Engineer to join our dynamic sales team. The ideal candidate will bridge the gap between our technical capabilities and our clients' needs, driving sales growth while ensuring customer satisfaction. You will work closely with both our engineering and sales teams to provide technical expertise and support throughout the sales process.

Key Responsibilities:

• Collaborate with the sales team to understand customer requirements and tailor solutions accordingly.
• Conduct product demonstrations and presentations to showcase our offerings to potential clients.
• Provide technical support during the sales process, answering questions and addressing concerns from prospects and existing customers.
• Develop and maintain relationships with key clients and stakeholders.
• Assist in the preparation of proposals, quotes, and RFP responses that meet customer specifications.
• Stay updated on industry trends, competitor offerings, and product advancements to effectively communicate the value of our solutions.
• Participate in trade shows, conferences, and industry events to promote our products and services.
• Gather feedback from customers to help drive product improvement and development initiatives.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Proven experience in a sales engineering role or technical sales position.
• Strong technical background with a deep understanding of [specific technologies, products, or solutions relevant to your company].
• Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical audiences.
• Demonstrated ability to work collaboratively within a team and with cross-functional departments.
• Strong problem-solving skills and a customer-centric approach.
• Willingness to travel as needed to meet clients or attend events.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package including [health insurance, retirement plans, etc.].
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

· Able to read and measure with general measurement equipment.

· Able to operate independently and safely on Sandblast machine

Include loading and unloading of fixtures / work-piece.

· Perform proper daily maintenance of Sandblast Machines.

· Must be able to communicate well in Mandarin; and English is a plus.

· Perform well in assignment and instruction from Lead/Supervisor.

JOB DESCRIPTION

Able to read and measure with general measurement equipment.

Able to operate independently and safely on CNC machine (Turning / Milling) include loading and unloading of fixtures / work-piece.

Perform proper daily maintenance of CNC Machines.

Must be able to communicate well in Mandarin; and English is a plus.

Perform well in assignment and instruction from Lead/Supervisor.

Key Responsibilities:

• Respond to customer inquiries: Manage incoming customer requests for quotations (RFQs), promptly and accurately providing information on products, services, and pricing.
• Manage quotations process: Collaborate with internal teams such as application engineering, and sales to ensure On-time submission of accurate and competitive quotations for customers.
• Follow up on quotations: Proactively follow up with customers after sending quotations to address any questions, concerns, or feedback, and to increase the chances of securing the order.
• Update RFQ hit rate report: Track, update and publish weekly RFQ hit rate report, which monitors the number of quotations provided, the number of orders received, and the overall success rate of the quotation process. Identify areas for improvement and recommend actions to enhance the hit rate.
• Process customer purchase orders: Receive and review customer purchase orders for accuracy and completeness. Confirm pricing, delivery terms, and other relevant information. Enter orders into the company's order management system and coordinate with production and shipping departments to ensure timely order fulfilment.
• Invoicing: Prepare and send invoices to customers for completed orders, ensuring accuracy and timeliness. Work closely with the finance department to resolve any discrepancies or issues related to invoicing.
• Maintain customer relationships: Act as a point of contact for customers, addressing any questions or concerns that may arise throughout the order process. Foster strong relationships with customers by providing exceptional service and support.
• Coordinate with internal teams: Collaborate with various departments to ensure a seamless experience for customers and the successful execution of orders. Communicate customer requirements and expectations to relevant internal teams.
• Continuous improvement: Regularly review RFQ processes and procedures to identify opportunities for improvement.

Requirements:

• Diploma in Engineering, Business or equivalent qualification in Customer Service.
• 2+ years of experience in customer service, preferably within the machining and fabrication industry.
• Strong understanding of machining and fabrication processes, materials, and terminology.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, especially Excel, and experience with order management systems.
• Detail-oriented and highly organized, with the ability to multitask and manage competing priorities.
• Strong problem-solving and negotiation skills.
• A commitment to delivering exceptional customer service and fostering strong customer relationships.
• Ability to work collaboratively with internal teams and adapt to a fast-paced environment.

CNC MILLING / TURNING MACHINE SETTING TECHNICIAN

Production Setter

Job Description & Requirements

Job Highlights

• Supportive and employee-centric work culture
• Career development and in-house training
• Good employee welfare and benefits
• Min 2 years hands-on experience on CNC machines
• 5 days work week

Job Description

1. Compile and review program for accuracy and set-up the job
2. Perform CNC Milling/Turning operation, completing jobs as assigned
3. Perform quality assurance checks when required
4. Assist in other departments as needed, including producing parts and performing preventive maintenance on production machinery.
5. Responsible for maximizing the production output for any job/machine
6. Responsible for the maintenance and upkeep of the machine.
7. Other duties will be assigned later by the supervisors and/or managers involved.
8. Optimise machine utilisation and improve efficiency.

Requirement

1. Able to handle Fanuc control for Milling machine Setter

2. Able to Handle Mazak Control for Lathe machine Setter