Total 156 job vacancies by Expeditors

The Compliance Coordinator supports the efficient and timely movement of goods worldwide. Ensures legal compliance and provides import/export administration and control within rules and regulations.  Interfaces with internal and external customers, freight forwarders, customs officers and other functional areas to ensure coordination and logistics of shipment. 

Key Responsibilities:

• Build customer relationship and provide excellent customer service, understanding their needs and goals
• Identify and address issues that may impact customer satisfaction and work on solutions to improve the overall customer experience
• Monitor and manage ticketing system for customs compliance requests and resolve quickly
• Monitor compliance at all times to ensure 100% adherence to laws, regulations, corporate policy, customer policies and requirements
• Verify and review shipping documents and commercial invoices received for import and export customs purposes are compliant and correct for approval and complete customs exceptions tasks as needed
• Facilitate information gathering and evaluate import and export restrictions and customs compliance  regulatory requirements related to industry  and impacts to supply chain
• Proactively further regional matter expertise and communicate with the teams to ensure continuous awareness and understanding of policies and regulations
• Advise customers on import and export restrictions and customs related matters
• Responsible for daily tracking of operational metrics and meeting SLAs
• Quickly escalate issues and keep management up-to-date with work orders and other items as needed
• Identify gaps in current processes and procedures and suggest opportunities for improvement
• Keep up to date on all regulatory requirements and procedures governing the import and export of goods, other government agency requirements, export controls and prohibited and restricted goods, data analytics, emerging tools, and best practices and proactively apply new knowledge to improve processes

Key Responsibilities includes but not limited to,

Operations

• Manage and operate security systems (Security, Health and Safety Portal, CCTV, intrusion alarm, access control, etc.). 
• Coordinate timely completion of outstanding Security Corrective Actions / Preventive Actions with appropriate parties and communicate issues to the District Manager and Regional Security Manager/Director. 
• Be a part of the District Business Review meeting to discuss security-related issues, concerns, and best practices. 
• Coach employees and management on how to complete incident reporting per the Security Incident Reporting Standard. 
• Take the lead on all district security incident investigations, in coordination with Regional and CHQ Security. 
• Support Business Continuity Plan development and testing. 
• Supporting full implementation of Expeditors Health and Safety Standards. 
• Educating colleagues and Service Providers regarding safety to enhance an overall culture of safety in the face of potential resistance. 
• Supervise a group of outsourced security personnel in daily security operations.
• Serving as key point of contact for Operational Process Standards. 
• Managing Security, Health and Safety resources and tools (ex. the Portal). 
• Delivering Security, Health and Safety training (instructor-led courses). 
   

Compliance

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Ensure 100% branch compliance with all local Security, Health & Safety regulations, in coordination with any branch / external compliance officers.
• Ensure 100% branch compliance with all Operational Process Standards (“Expeditors Minimum Security, Health & Safety Standards”).
   

• Support team working with customer to prepare & declare customs entry for inbound and outbound customs clearance.
• Support team doing customs entry filing, physical inspection, customs liquidation at terminal (if request).
• Fully understand and properly monitor all operational aspects of the Customs Brokerage department. This includes ensuring internal metrics, external KPIs, and operational process standards are met.
• Set the standard for outstanding customer service and ensure that all client expectations are met according to the KPIs outlined in customer Standard Operating Procedures (SOP).
• Ensure customer-specific reports are distributed per customer requirements outlined in Standard Operating Procedures (SOP).
• Innovate and embrace a culture of constant improvement.
• Review targeted customs entry declarations to ensure a high level of accuracy.
• Represent the local operation Customs Brokerage team in any dealings with Vietnamese Customs Authorities.
• Respond to any letters or inquiries from Vietnamese Customs on behalf of the local operation Customs Brokerage team.
• Assist with new business transitions to ensure proper documentation is completed and procedures are in alignment with Expeditors’ Customs Compliance standards.
• Retain business and/ or develop new opportunities from customer.
• Supervise create and maintain customer Standard Operating Procedures (SOP).
• Offer guidance to customers on licensing, classification, valuation, duty minimization and other related topics.
• Mentor and train Customs Brokerage team members.
• Effectively communicate changes in Customs Laws, Regulations, and relevant topics to team members.
•  Work with team members to ensure billing accuracy and timeliness.
• Supervise and assist with related accounting tasks.
• Ensure customer satisfaction and 100% service commitment.
• Ensure customs brokerage activity compliant with company policies and standards, Vietnamese Customs laws and regulations and global compliance standards.

Expeditors is seeking an experienced attorney with significant labor and employment law experience in Asia Pacific countries to fill its Corporate Counsel position that will be located in Singapore.  You will join a world-class legal department and will be responsible for providing advice and strategies on labor and employment matters.  Primary responsibilities include the following:

• Support and advise business teams, including executives, managers, employee relations, health and safety, payroll, information services, and operations, regarding compliance with labor and employment laws and regulations
• Advise on issues such as discipline, non-competition, terminations, performance management, relocations, leave, disability, contingent workers, pay equity, pay transparency, contractor management, occupational health and safety, anti-discrimination, wage and hour, immigration, employee personal data privacy, and union/labor relations
• Manage litigation, outside counsel, and budgets
• Provide representation and/or management of matters before fair employment, civil rights, and human rights agencies
• Conduct and manage internal investigations
• Respond to governmental subpoenas, investigations, and audits
• Draft and revise employment policies, standards, and internal work regulations
• Draft service provider, commission, non-compete, restrictive covenant, employment, and settlement agreements
• Develop and deliver client training on compliance with labor and employment laws
• Lead responses to governmental inquiries into employment and labor related matters
• Perform project management work for legal projects
• Formulate efficient resolution strategies to meet business objectives
• Provide effective cross-functional support inside and outside of the legal department
• Assist in developing and implementing departmental goals and initiatives
• Perform other duties as assigned

Travel: Expected 5% to 15%; Valid passport/authorized to travel internationally

Key Accountabilities:

1. To daily monitor with arrange invoices and related documents of the shipment to customer and accounting department
2. To handle billing of export local charges per the established standard charges on promptly basis and to collect all the posted bills in place for accounting.
3. To handle billing of destination charges both oversea and local customer per a standard of company charges on promptly basis and to collect all the posted bills in place for accounting.
4. To perform related “e.tms” functions.
5. To arrange of the house air waybill to customer.
6. To review check and verify service provider invoices and report of trucking, customs clearance service and document support in place for accounting.
7. To provide every report as customer requirement supporting the billing.
8. Follow up the of local vendors and customers on pending billing issues of payment.
9. To maintain files in accordance with the company policy, including keeping and disposal.
10. To prepare periodical report for the specific customers.
11. To handle telephone inquiries.
12. To take up additional assignments as required to meet with the Company needs.
13. To prepare customer report as request.

Key Responsibilities

Export Documentation Management

• Monitor and track export declaration statuses (e.g., 0309, 0409)
• Provide timely updates to customers regarding declaration progress
• Gather and compile all required export documentation
• Prepare comprehensive documentation packages for customer review

System and Documentation Workflow

• Upload relevant documents into designated systems
• Ensure full compliance with customer documentation requirements
• Maintain accurate and organized digital document data

Customs and Logistics Coordination

• Liaise directly with Thai Customs authorities
• Coordinate with multiple stakeholders to confirm flight details
• Arrange and verify all necessary shipping and customs documents
• Ensure smooth communication between all involved parties

Reporting and Communication

• Compile and submit daily reports
• Provide detailed status updates on: Export declaration progress, Customs-related developments, Shipment tracking information

Solutions Developer/ Software Developer II (Java) role within GEO-IS Solutions department works with a team of developers who support our customers and district operations. Our department enables new capabilities for our districts and customers through deploying the following solutions:

• Web / Mobile Applications
• API / EDI Integration
• Data Insights
• Automation

Successful candidates must understand or be able to translate complex business requirements into scalable and trusted solutions, including web & desktop applications, and data & API integrations. At the core, a successful Software Developer will excel at the following:

1. Design, develop and maintain resilient applications
2. Implements Cybersecurity and Corporate IS development processes
3. Collaborates with development team and business stakeholders

Major Duties and Responsibilities:

• Design, develop and maintain resilient applications in accordance with Expeditors enterprise architectural guidelines.
• Utilizes industry and organizational software development patterns and standards (SDLC)
• Identify risks and upholds Cybersecurity and Corporate IS development processes
• Demonstrates, develops, and shares role-related knowledge, skills and standards
•  Deploys highly optimized code verified through performance monitoring
• Conducts code reviews and performs unit testing to deliver quality solutions on time
• Translates business requirements into technical tasks
• Develops and updates technical documentation
• Maintains proper version control and solution backup
• Identifies opportunities to reduce maintenance and technical debt
• Collaborates to create and promote best practices within the team and department
• Trains end-users and stakeholders to effectively utilize solutions
• Support agile work processes and keep work management systems current (i.e. Azure DevOps)

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export Files and reporting
• Use Tree View on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and vendors billing
• Interact with our customers in arranging their international shipments, meeting customer
• service standards
• Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Meet KPI standards in accordance with the Company’s procedures
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary
• Take on additional assignment as required, supporting company needs.

Scope of Position

To further develop the air export product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company's policies and procedures.

Major Duties and Responsibilities

Operations

• Create and maintain an effective department organization chart, which is designed for flexibility and growth
• Prepare, execute, monitor and update at regular intervals the business plan for the department
• Monitor and improve key departmental productivity indicators.
• Instill and foster a climate of compliance at all times to regulations.  This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Map and understand department process flow, constantly looking for areas of improved efficiency to offer customers better cycle times and service as well as controlling costs.
• Ensure all customers standard operating procedures are documented and kept up to date in the Desk Level Standard Operating Procedures database.
• Build and maintain strong relationships with vendors (airlines, trucking companies, and others)
• Work to be our vendors lowest cost customer through electronic booking, shipper built units, and other creative local market solutions to lower overall cost for both parties.
• Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed.
• Regularly read and review business and trade journals and attend industry events to further market and industry knowledge.
• Actively develop business for department through active involvement in sales and retention process and close coordination with sales department
• Complete 5 Sales and/or Retention Calls per week and ensure they are documented in the CRS database
• Ensure Customer reviews are completed with your regular customers
• Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
• Take an active role in the transition of new business/ updates to existing business

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

Accounting Job-Specific Tasks and  Duties

• Accounting Exception Management:

Proactively monitors exception reports to identify problems on accounts, analyze exceptions and to effectively resolve issues with internal and external stakeholders, and by building partnership with operational teams. 

• Timely and Accurate Accounting Processing:

Depending on the role, one or both of the below may apply to the accounting clerk.

Payables:

Manages the accounts payables processes, including setting-up service provider accounts, receive, review, approve and records payables accurately and timely, as per Expeditors’ accounting policies. Manages the disbursement process to ensure service providers are paid accurately and timely.

Receivables:

Manages the accounts receivables process, including receiving, safeguarding, and recording customers’ receipts, as per Expeditors’ accounting policies. Assists in the credit management process to ensure customers remain within agreed credit and payment terms.

• Record receipts in exp.o Accounting system and allocate per the remittance advice, ensuring no receipts are left unallocated at month end and provide support to the Banking/Treasury team for unidentified receipts.
• Generate and deliver timely Statements and perform timely reconciliations.
• Provide up to date detailed collection notes listing actions on every past-due invoice in the ARCM system (Accounts Receivable Collection Management).
• Maintain a filing system in accordance to internal and local document retention policies (i.e. upload the remittance advice to the deposit in exp.o Accounting).
• Proactively identify problem accounts and follow up queries via email/telephone to effectively resolve issues through building key relationships with Customers and Internal Staff.
• Produce Exception Reports for the Weekly AR Meeting per company AR Goals (Aging Analysis, No Bad Debt, 100% Collection within Terms, No OCL (Over Credit Limit)) and maintain meeting minutes.
• Prepare the bad debt calculation (Trade AR Allowance) and the bad debt roll forward schedule for the monthly P&L.
• Assist Controller with Credit tasks in line with the Global Credit Policy (maintain Customer payment terms, company rating & risk rating; evidence in e.doc Global Lookup the establishment and approval of credit in the BCR system (Branch Credit Request) and performance of annual credit reviews).
• Setup and maintain Service Provider account in exp.o GCI.
• Record payable header in exp.o Accounting system upon receipt and distribute to Internal Staff for allocation details.
• Review and submit payable detail in exp.o Accounting system, ensuring overhead expenses are allocated to the correct cost center, operational costs are matched against the appropriate provision, and Tax is accounted for.
• Perform Service Provider payable audits on a regular basis to check rates to agreed rates and services are accounted for in the correct product and cost GL.
• Review and approve Employee Expense Reimbursements in Concur system providing valid supporting documentation is attached, record journal in exp.o Accounting per Concur extract and perform monthly GL reconciliation.
• Verify Service Provider payables by reconciling to Service Provider Statements, ensure invoices are approved in time to meet established payment cycle.
• Schedule and prepare payments in exp.o Accounting system and the Banking system.
• Maintain a filing system in accordance to internal and local document retention policies (i.e. upload the invoice to the payable and the vendor statement to the payment in exp.o Accounting).
• Proactively identify problem accounts and follow up exceptions prior to submitting the payable via email/telephone to effectively resolve issues through building key relationships with Service Providers and Internal Staff.
• Assist Controller with payable Tax reporting requirements.
• Assist in Internal Control Evaluations and Internal/External Audits by preparing required information/documentation.
• Support Accounting Department with miscellaneous projects and assignments.
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

The Commercial Contracts Attorney will join a world-class legal department and devote time to a wide variety of labour and employment legal matters, primarily in the Asia Pacific and MAIR regions.

Primary responsibilities include:

• Supporting and advising business teams, including executives, managers, employee relations, information services, and operations regarding compliance with existing and forthcoming labor and employment laws and regulations.
• Advising on issues such as discipline, non-competition, redundancies, leave, disability, contingent workers, equity, contractor management, occupational health and safety, anti-discrimination, wage and hour, and union/labor relations
• Drafting service provider, commission, non-compete, handbooks and policies, employment, and settlement agreements
• Conducting internal investigations
• Managing litigation, outside counsel, and budgets
• Travel: Expected 5% to 15%; Valid passport/authorized to travel internationally

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.

Responsibilities

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
• Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
• Process shipping requests, generate internationally compliant documents and manage shipment exceptions according to SLA
• Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
• Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
• Maintain knowledge of customer and company policies on all aspects of product movement
• Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
• Identify and articulate process improvement ideas to support operations
• Create documented process for customers when requested - SOP/SWI creation
• Support the implementation of company’s culture within the team
• Work towards individual and department Key Performance Indicators (KPIs)
• Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Transcon files and reporting
• Ensure accurate and timely client and vendor billing
• Ensure delivery of freight and timely clearance when applicable
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet compliance at all times?
• Network communications, timely responses to emails and requests
• Meet KPI standards in accordance with Company policy
• Understand customers procedures and maintain updated internal DLSOPs

To provide exceptional customer service to both internal / external Customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by audit) are entered into Ecreditors Transportation Management System, timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise proper payment setup before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Qualifications
tertiary Education with 1-2 years customer service related experience, with or without relevant industry experience.