Job Summary:
WHO ARE WE?
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
THE JOB
This role will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue from the moment they step through the doors.
Duties may include: working coat check, scanning tickets at venue entrances, checking guest ID’s to ensure they are valid and of legal drinking age, checking tickets and passes in reserved seating areas and at staff entrances, and assisting patrons with directions and information.
WHAT THIS ROLE WILL DO
TICKET SCANNER JOB FUNCTIONS:
- Welcome guests with a smile
- Scan guest tickets upon entry to the venue
- Allow guests with valid tickets to enter
- Advise guests with invalid tickets what their recourse is
- Answer guest questions
- Check-in guests on VIP list
USHER JOB FUNCTIONS:
- Assist guests with locating their seats.
- Check tickets for entry into various seating locations throughout the venue during the event.
- Provide assistance to guests with special needs, such as helping with seating accommodations.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- Assist with guest complaints, giving directions and keeping the venue safe, clean and presentable.
- Monitor crowd for behavior that needs to be addressed by venue management or law enforcement personnel.
- Assist guests with any questions or needs
- Provide great customer service to all of our guests to ensure a memorable experience.
- Follow all health and safety guidelines issued by State and Local government.
- Perform all other duties as assigned or needed.
ID CHECKER JOB FUNCTIONS:
- Welcome guests with a friendly, customer service attitude
- Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue
- Assist guests with any questions or needs
COAT CHECK JOB FUNCTIONS:
- Take patrons' coats at events and hang neatly in designated spots
- Give patron a ticket to enable them to pick up their coat
- Ensure each patron receives the proper coat
- Take payments as needed
- Answer questions and handle complaints from customers
- Collect lost items after events and store them
- Handle lost and found requests
QUALIFICATIONS
REQUIRED:
- Must be at least 18 years of age
- Customer service friendly attitude and exceptional communication skills
- Sense of urgency
- Time management
- Critical thinking and decision making
- Ability to work in fast-paced environment
PREFERRED:
- Must have high school diploma or equivalent.
- At least 2 years in Customer Service and communications
- Valid BASSET certification
- Strong strategic thinking and creative problem-solving skills
- Excellent verbal, written and interpersonal communication skills
- Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances.
- Acute sense of judgment, tact, and diplomacy
- A strong-sense of teamwork and ability to execute programs
- Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home-life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations.
Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.
