Total 307 job vacancies by Ikano-Retail

About the job
The Learning & Development specialist, IKEA Thailand will support all IKEA stores to developing and implementing learning strategies that empower IKEA co-worker to deliver exceptional customer experiences through targeted competence development, ensuring employees have the skills necessary to enhance performance and meet business goals by promoting learning in business approach and strengthen 70-20-10 Learning model. Putting into practice in the most effective and efficient way.

Your assignment
• Foster a lifelong learning culture leading by example to drive measurable behavioural improvement and embody core culture and values.
• Collaborating with various development tools to and regularly review action, ensuring employees has the necessary skills align with job profile.
• Partnering with HR teams and managers across different locations (stores, service office) to deliver on the learning agenda across all sites.
• Develop and facilitate learning solutions (including digital ones) and field coaching and followup working alongside with stakeholder in the store to identify opportunities for functional competence development.
• Monitor how learning initiatives improve sales and productivity, to ensure these efforts boost customer satisfaction and operational efficiency.
• Maintaining a presence at all IKEA stores and service office locations to support and communicate L&D initiatives in alignment with the agreed frequency in the L&D plan.
• Focusing on foundational learning programs, to ensure strong competency levels within the organization.
•  Serving as a supper user My Learning, customizing learning offerings based on needs, and promoting the use of IKEA’s learning tools and materials for greater quality and utilization.
• Managing digital training records, generating relevant reports, and ensuring compliance with local government legislation regarding training and development
 

• Actively approach customers who you see require additional help. Identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.

• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.

• Understand the store and department action plans. Responsibility for your department goals and know how you contribute.

• Lead/support the implementation of planned commercial activities involving your department throughout the store.

• Ensure your maximise sales whilst maintaining profitability by knowing and actively steering towards the top-selling and prioritised products (e.g. overstock/over tag).

• Demonstrate the ability to analyse and adjust sales space capacities based on system parameters (sales location management) to secure high stock availability.

• Be familiar with the IKEA social and environmental commitments and know how you can contribute to sustainability.

• ดูแลพื้นที่การขาย

• ขายสินค้าและให้บริการลูกค้า

• ดำเนินงานตามแผนงานที่ได้รับหมอบหมาย

• ตระหนักถึงความปลอดภัยของพนักงานและลูกค้า

The purpose of the IKEA Food Compliance Executive is to support the IKEA Food Halal Compliance Manager in managing all aspects of the IKEA stores Halal operations, ensuring compliance with Halal standards and regulations.

• To assist the Halal Compliance Manager to develop and implement halal compliance policies and procedures for all IKEA stores' food service outlets.
• To assist to set up HALAL SOP and HALAL ASSURANCE SYSTEM manual and guidelines periodically to maintain halal integrity and ensure information is up to date.
• Liaise with JAKIM, MOH, and any other government agencies on halal-related matters to meet food safety requirements.
• Conduct trainings for related departments to ensure food safety, quality, and regulatory compliance.
• To support Halal Compliance Manager to conduct Halal quality assurance investigations.
• Keep stores updated on any changes related to Halal certification.
• To assist Halal Compliance Manager to review Halal Assurance System periodically to ensure information is up to date.
• Ensure food & beverage supplies are halal and registered with MYeHALAL.
• To assist Halal Compliance Manager to prepare documents/reports for HALAL committee meetings.
• Monitor and ensure all HALAL files and documents are in order and well organized.
• To assist Halal Compliance Manager to conduct external and internal halal audits on halal quality regularly and be in charge of internal halal training to provide knowledge and awareness of halal in the food & beverage industry

About the job

Reporting to the Shopkeeper, this Associate role's main responsibility is to ensure an enjoyable, convenient and successful shopping and buying experience that leads to increased sales and sustained long-term profitability. He/she also ensures satisfied customers, develop and execute sales steering and selling the IKEA way.

Your assignment

• You actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations;
• You ensure the shop is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers;
• You understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet;
• You keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience;
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.

• Develop the market search and social media strategy and framework with clearly defined objectives, contribute to and implement the strategic plan, evaluate the progress and make any necessary adjustments if needed.
• Plan and implement the social content calendar and search strategies by working closely with the Marketing team, Sales, Web/e-commerce teams to achieve business and commercial goals, drive web and store visits, increase home furnishing interest and elevate awareness / personality of the IKEA brand.
• Ensure optimal reach, engagement and frequency (spends) across social platforms, outreach to bloggers and influencers.
• Plan and implement the development of search engine optimisation for the country.
• Stay on top of trending topics while finding IKEA’s voice and foothold in each scenario, social media reactions, comments and queries are to be monitored while working with CCC for needed actions to be taken and responses are given in an acceptable time frame – especially when there is a crisis.
• With the support of media agency, measure, report and follow up on the results of all search and social media activities, then make recommendations and implement actions to improve results.
• Ensure that all executions are aligned with IKEA Brand Values and the IKEA Brand copy identity guidelines to secure that the results are consistent, relevant, engaging and unique with IKEA’s tone of voice and executions that has great twinkle in the eye.
• Contribute to the budget planning process and take responsibility in all administrative matters relating to budgeting, monthly reconciliation with Finance teams, and re-forecasting assignments
• Secure proper and effective tools and knowledge are set, e.g. for media tracking, social media accounts and content publishing, photoshop/in-design, etc.
• Provide online user insights and analytics to support country marketing and its local relevance in their development of marketing plans and strategies.
• Secure purchasing in your function is made according to the principles defined in the Procurement Policy: Operational participation in procurement projects. Compliance of sourcing requirements, IWAY Working Method and signed agreements.
• Support in any other ad-hoc tasks and projects assigned.

RESPONSIBILITIES OF THE JOB

• Maintain a documented system of accounting policies and procedure.
• Review monthly analysis of Financial Reports against prior year and budget, providing explanations and financial highlights that will enable management to determine progress against budgets.
• Review forecast profit and loss,cash flow positions, related borrowing needs, and available funds for investment and ensure that sufficient funds are available to meet ongoing operational and capital investment requirement.
• Identify, investigate, and analyse potential operational improvement. As appropriate, based on findings make proposal for operational changes (policy, procedures, processes, etc.).
• Ensure smooth process flow, optimize AR days and monitor, collect market intelligence to keep bad debts at minimal/0%.
• Assist management in the formulation of its overall strategic direction.
• Co-ordinate on any finance, management and credit control meetings involving shareholders.
• To review and monitor tenants aging profile, recommend immediate action plan and obtain credit control members endorsement.
• Liaise with legal personnel to ensure action plan communicated to manage and mitigate risk of  tenants owing huge balances.
• Assess, evaluate, mitigate risk & proposed credit limit for management’s approval.
• Review additional analyses and reports as requested by management.
• Review yearly corporate and deferred taxation.
• Manage and co-ordinate yearly external audit process.
• Manage accounts payable process to ensure payment to vendor is made within company’s credit terms.

About the Job
We are looking for you who is specialised in food production, quality, food safety, efficiency and range presentation to ensure our guests enjoy a tasty meal every time they visit the IKEA store. You also actively share your specialist knowledge with your colleagues.

Your Assignment
Your tasks will include:
• Actively contributing to a safety first culture.
• Ensuring efficiency in operations and that routines and requirements are known by your colleagues and
followed in all daily work.
• Being passionate about the food range and actively learning about its content, origins, preparation and
other benefits as well as sharing your specialist competence with guests and colleagues.
• Presenting the width and depth of the IKEA food range in order to inspire guests.
• Acting quickly on commercial opportunities and customer feedback.
• Understanding and contributing to your department’s action plans, and supporting the goals and targets
set by your manager.

You will be part of a team that always has the full focus on having the IKEA range of products sellable and compliant for our customers in Thailand. You achieve this by using your knowledge of the Thai regulations and good cooperation with the stores and IKEA of Sweden. Your support to the business is based on performing and delivering while learning and developing at the same time. You use the IKEA tools and expertise of your team and your colleagues to support you. In your work and actions, you always consider sellable products as your top priority.

• Be part of the Public Affairs and Product Requirements & Compliance function in Thailand.
• Make the full IKEA range compliant and sellable in Thailand.
• Be a point of contact with Thai authorities.
• Support sales function and report new market regulations to IKEA of Sweden.
• Secure that Thai product standards and labelling requirements are fulfilled.
• Work closely with country fulfilment function.

About the job

The purpose of Graphic Communication Intern is to secure that IKEA stores communication completes and amplifies the shopping experience and range presentation through IKEA visual and verbal identity thereby contributing to building consumers' perception of the IKEA brand in the local market as unique and consistent.

Your assignment

• You use graphic communication competence to strengthen the uniqueness and consistency of the IKEA identity in store communication by applying the principles of IKEA visual and verbal identity.
• You assist to ensure that all communication conveys the benefits of the IKEA Concept as well as completes and enhances range presentation by using proven solutions, best practices, guidelines and national directions.
• You respect routines and responsibilities, work together with the Communication & Interior Design team and other functions in the store, act quickly to exploit commercial opportunities and understand the impact of your actions on the financial results. Secure visual balance and consistency, quality and simplicity, cost-efficiency and sustainability in producing and implementing store communication.
• You stay up to date with knowledge about home furnishing, communication and retail design trends to follow creative directions that inspire and surprise store visitors through the IKEA visual and verbal identity.

About the job

IKEA Malaysia is seeking a passionate Fulfilment Manager with a strong commercial sense to drive our ambitious agenda, supporting the country in strengthening the IKEA brand and its competitive position through ensuring efficient and effective customer fulfilment operations, coordinating supply and demand to maximize product availability while minimizing costs, integrate global supply/logistics strategies into country fulfilment approach to optimize fulfilment execution and provide a great customer experience across all selling channels.

Your assignment

• Accountable for leading, coaching, and developing the country fulfilment organisation in securing excellence in-store fulfilment operations through strong matrix support. Lead and inspire the Store Logistics Manager matrix and provide support with the necessary tools, methodologies, and functional competence.
• Identify and motivate talents within the country fulfilment organization and secure long-term competence development and succession plans that contribute to a successful future of IKEA growth. In addition, the matrix relationship supports competence development and succession for the key logistics roles in the stores.
• Be an active member of the Global fulfilment network and share the responsibility for securing strategic direction, growth, and sustained profitability in the country.
• Participate actively in creating the country’s business plan and be accountable for converting it into fulfilment actions and goals to ensure fulfilment contributes to maximising growth in each country.
• Work actively in the country's commercial team and contribute to the creation of the commercial calendar by fully integrating the fulfilment considerations thereby maximising the availability of stock for customers across all selling channels at the lowest possible cost.
• Accountable for securing the fulfilment capacity requirements that form a part of the total supply chain capacity is integrated into the country expansion plan.
• Develop the customer fulfilment business through innovations in technology, equipment, process improvement, people development, and sharing of best practices.
• Deliver the best possible fulfilment performance results that contribute to the total value chain results by managing logistics costs in retail and initiating actions to reduce costs.
• Set clear goals and expectations, such as logistics costs reflecting regional and local retail/supply strategies including country goals, and make time to follow these up with the Logistics Managers in each store in the country.
• Ensure that all units (service offices and stores) work ethically and in compliance with internal and external laws/rules, including legislation relating to risk, sustainability, and health and safety regulation.

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

About the job

Reporting to the Goods Flow Team Manager, this ASSOCIATE role is responsible for providing assistance in the completion of the Logistics process in the easiest and safest way possible. He/She develops and uses his/her knowledge and experience of IKEA operations, including IKEA machinery and equipment, as well as the expertise of his/her co-workers within the team to achieve the highest level of availability of products in the store.

• To develop sales in an efficient and effective way in all media in order to attract more customers to our IKEA store.
• To lead and inspire your team, other functions and the store to achieve maximum sales growth and profit-ability.
• Contribute to the business development regionally using your specialist sales knowledge.
• Ensure the store is in excellent shape as new and fully and efficiently stocked with the four merchandising basics in place at all times and that the IKEA product range is presented in ways that inspire and satisfy customers.
• Ensure your team has all the correct knowledge about the product range in your department and the IKEA services so that they can share this with IKEA customers to improve their overall shopping experience.
• Understand the different IKEA sales and communication channels and IKEA know-how in order to make the best commercial use of this information for different customers.
• Take responsibility for your department goals and secure that your action plan ensures the country priorities for your Home Furnishing Business (HFB) are implemented in your store.
• You and your team actively sales steer to your department’s top-selling products, prioritised products (e.g. overstock/övertag) and IKEA service products in order to maximise sales and long-term profitability.
• You ensure the team have the right number of co-workers in the right place at the right time to ensure your co-workers are ready and available to meet our customers.

About the job

Are you passionate about shaping the future of omnichannel retailing? As the Omnichannel Development Manager at Ikano Retail, an IKEA retailer in 5 countries, you will play a pivotal role in enhancing the customer experience across multiple channels. You will drive strategic initiatives that elevate both the in-store and digital experiences, ensuring a seamless, personalized journey for our customers. Your work will be crucial in aligning key stakeholders and spearheading the development of innovative customer-facing solutions that define the future of IKEA’s omnichannel presence.

Your assignment

In this role, you will:

• Drive the creation of a unified customer experience that increases accessibility, convenience, and loyalty across all digital and physical touchpoints.
• Collaborate with functional and market leaders to remove barriers to a seamless shopping experience and empower store coworkers with tools and training for omnichannel selling.
• Drive strategic initiatives such as launching new payment & financing solutions or new digital solutions, such as personalized content and AI support, to enhance both in-store and online customer engagement.

Your assignment

• Drive sales by active selling and sales steering.
• I ensure my work area is effective for the customers’, and cost-efficient for IKEA.
• Provide customers with the consultancy of IKEA home furnishing solutions through planning that match with their expectations and projected budget.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Find new customers or new opportunities to generate sales.
• Maintain contact with all customers to ensure high levels of client satisfaction.
• Receive and resolve customer complaints and problems efficiently and with empathy.
• I handle payments in an efficient, accurate and friendly way. I always aim to create a positive experience for our customers so they will want to return and shop with us again and again.
• Control vendors on customer delivery plan to meet the schedule and achieve customer satisfactory.