Join Our Team
In 2022, the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive year. Also in 2022, Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of America’s best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special "Best of Gwinnett" winner editions. Primerica is a great place to work!
About this Position
The Customer Service Supervisor manages the day to day operations of the Licensing Phone Unit, ensures required call metrics are met, provides feedback to employees to build and grow team knowledge with a focus on improving customer satisfaction, accuracy and efficiency. The Supervisor performs annual evaluations on team members, manages escalated calls while maintaining a focus on a positive outcome, and supports the team by answering calls from Primerica Field Members, as needed.
The estimated salary range for this position is: 60K - 65K
Responsibilities & Qualifications
The Customer Service Supervisor is tasked with ensuring that customer service is a priority within the Licensing Phone Unit and works diligently and proactively to grow the Primerica sales force. The Supervisor ensures that all activities within the department are conducted within the bounds of all ethical, regulatory and policy requirements. The Supervisor establishes goals and determines performance guidelines and coaches team members on job knowledge, skill development, coordinates training procedures and ensures that training is upgraded when necessary. Formal supervisory responsibilities include but are not limited to performance management, staffing, and employee relations.
KNOWLEDGE, SKILLS and ABILITIES:
- Bachelor’s degree or equivalent business experience
- Minimum of 1 year experience required in Management/Supervision of Call Center Operations
- Bi-lingual (English/Spanish) is a plus
- Excellent verbal and written communication skills
- Excellent interpersonal and organizational skills
- Professional telephone skills
- Ability to deal with confidential information and communicate negative decisions to involved parties
- Ability to manage people, projects, and priorities
- Ability to delegate/supervisory ability
- Excellent understanding of operational functions
- Ability to multi-task
FLSA status:
This position is exempt (not eligible for overtime pay):
Yes
Our Benefits:
Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development
Tuition reimbursement
Company-sponsored social and philanthropy events
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
