Total 686 job vacancies by Rentokil Initial

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (3 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary
• Out-patient
• EPF, SOSCO & EIS
• Annual leave
• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location of this branch:

Rentokil Initial (M) Sdn Bhd. No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.

In this role you will be responsible for:

• Plan and check service schedules via in-house system
• Manage and train service staff in order to improve the service quality
• Make sure team members provide quality and timely services as per scheduled
• Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks
• Perform quarterly field attachment with team members
• Prepare and present weekly report on team members’ review

A. Service

• To maintain accurate records of all service vehicles in the branch in relation to:

a. Renewal of road tax

b. Maintenance service due

c. Repair costs

d. Fuel usage

e. Driver logs

• To manage & control the Branch’s fleet of service vehicles in a cost effective manner, and without compromising on safety.
• Ensure all new businesses are completed within 10 working days from the date of service agreement/job confirmation.
• Ensure each service team is route-ridden once every 2 months.

B. Stocks

• To present the service capital expenditure request each month, to the Branch Manager for his attention and further action.

C. Administration

• Ensure that all required returns and reports to the head office are prepared accurately and dispatched promptly.
• To conduct a formal meeting Quarterly with Technicians.
• To provide the Service Manager with status reports on a monthly basis covering:

a. State of Service

b. Customer Issues

c. Supervisor’s issues

d. Other issues

D. Staff Recruitment, Welfare & Development

• Recruit (subject to prior approval from AOM) new Service Technicians.
• Induct, train and manage service staff effectively.
• Maintain a high level of morale amongst your staff.
• Ensure that staff have a full understanding of the Company’s objective and policies.

E. Quality Assurance & Training

• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance & guidance in the field.
• Develop good customer relationships through being knowledgeable about your work, and taking ownership of service problems.
• Ensure that all customer complaints are attended to within 24 hours.
• Ensure that Service Supervisors duties are audited monthly.
• Ensure that each Service Technician is audited at least once every 2 months.

F. Health & Safety

• To ensure that all chemicals are handled, store and applied with due regard to the safety standards laid down within the Company, and that staff are never exposed to untoward risks in the course of their work.
• To ensure that all service vehicles are roadworthy & safe through a monthly inspection.
• To constantly project, by personal example, Good & Safe Working Practices within the Branch.

G. OTHER DUTIES

• Maintain friendly and co-operation relations with the sales team providing sales lead, and other useful feedback from the customer.
• Support the sales team in achieving the sales targets for the branch.
• To constantly improve his/her knowledge of pest management by private study, membership of associations and attendance at courses, and also by the study of technical literature provided by the Company, and through practical experience in the field.

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in managing staffs
• Possess good interpersonal, communication and people skills
• Mature and able to manage a team of 10 members
• Positive, result oriented, has good drive and initiative
• Computer skill is essential
• Willing to travel to client places
• Keen to take Goods Delivery License (GDL) if shortlisted
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or hold a relevant resident status
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent planning, management and supervisory skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication.
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and contractual bonus
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn Bhd   

No.17 Jalan Selatan 8/1, Kawasan Perindustrian Selatan, 81300 Johor Bahru, Johor Darul Takzim.

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives,for example by controlling pests,improving hygiene and improving interior spaces with plants and scenting. We are experts in the field we operate in, investing in training, science, innovation, and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of service, Relationships and Teamwork which were identified by our colleagues across the world.

Rentokil Pest Control is the world's leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Rangking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialists in the supply and laundering of workwear, garments and protective uniforms and equipment: focusing on top quality products and services. Our plant business, Ambisius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacisifc. Steritech Branch Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation among our customers for our knowledge and integrity. We have central support functions of Human Resource, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in Country. Working within our function departments, you would be supporting all of our businesses.

Job Description :

1. Supervise and manage our service technician

2. Maintainance area of customers

3. Support performance service technician

4. Make a report for customer about their service

• Candidate must possess at least a Bachelor's Degree in Agrotechnology, Environmental Health, Entomology, Biology.
• At least 1 year(s) of working experience in the related field
• Able to mobile and have a driving license
• Good Communication and decision maker
• Having leadership skill
• Willing to work at Jakarta Selatan, dan sekitarnya

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint.
• Deep understanding on customer insights by identify the pain points and opportunities through the surveys.
• Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System.
• Demonstrate effective verbal communication skills when interacting at all levels, be it among peers & managers or with customers.
• Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement).

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam.

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Branch Support Service Assistant role (Service Scheduler/Planner) to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Assist to pickup inbound calls.
• Assist to handle complaint calls.
• Perform appointments calls to confirm service appointments.
• Check service backlogs, perform service re-planning and issue necessary tickets, etc.
• Docket compilation, prepare service schedule.

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

No. 1, Jalan Sungai Tiram 7, Taman Perusahaan Nyaman Mutiara, 11900 Bayan Lepas, Penang.

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Job Description:

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

• Lulusan SMA/K/sederajat/Diploma/S1
• Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
• Service oriented
• Memiliki SIM C
• Penempatan : Medan

• Gaji Pokok
• Tunjangan
• Insentif
• Bonus

Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies.

Your day to day responsibilities will include:

• To identify, source and secure both long term and short-term pest control & prevention business opportunities.

• To develop new business opportunities within current and new customer bases in accordance with the sales strategy.

• To look after client retention by ensuring customers’ ongoing expectations is met.

• To manage day to day sales activities, including proposal, service agreement, and prospecting and market development.

• To support the service team by providing customer feedback.

• To develop good client relationships.

• To provide reports as per the requirement.

• To assist with debt collection

Do you have what it takes? If you want to be considered for this role you will need:

• Sales experience of atleast 3-5 years
• Good Interpersonal & Networking Skills
• Ability to communicate effectively
• Ability to negotiate with the clients
• Supportive team member.
• Two wheeler with valid license

Are you interested? Here's what you can expect when you join us

• Attractive Sales Incentives
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

ABOUT US:

About Rentokil Initial Hygiene

Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services.

Initial Hygiene offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

For more details: https://www.initial.com/in/

About the Role:

• The Operations Executive is responsible for client coordination, scheduling, data validation, financial management, contract follow-ups, team attendance and logistics with a focus on efficient material consumption analysis
• The incumbent will report to. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Efficiently coordinate with clients to meet their service needs.
• Schedule services effectively, optimising resources.
• Develop service plans for optimal execution.
• Data Validation and Report Generation
• Allocate tasks to the service team for timely execution
• Billing Management
• Invoice Submission/Upload to Clients
• Follow-ups on Purchase Orders, Service Contracts, Legal Agreements
• Contract Renewal and Follow-up
• Manage team attendance efficiently
• Petty Cash Maintenance
• Vehicle Usage and Maintenance
• Service Center Maintenance
• Analyze material consumption for cost efficiency

Key Result Areas:

• Client Coordination
• Service Scheduling & Planning

Competencies (Skills essential to the role):

• Organizational skills
• Contract management
• Resource Allocation & Optimization
• Team Management

Educational Qualification / Other Requirement:

• Any graduate
• Fresher/ 1-2 year experience in operations

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from Rentokil Initial Hygiene ?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At Rentokil Initial Hygiene, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Are you interested? Here's what you can expect when you join us

Attractive Base Salary

Group Mediclaim Insurance Policy

Travel Reimbursement

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

• Thực hiện công việc kiểm soát côn trùng dịch hại và đưa ra các đề xuất cho khách hàng
• Phản hồi về các vấn đề liên quan đến dịch vụ của khách hàng lên cấp trên;
• Bảo quản tất cả các thiết bị, công cụ, phương tiện đi lại và các dụng cụ khác do công ty cấp phát, để làm việc trong điều kiện hoạt động tốt;
• Lập kế hoạch và thực hiện theo lộ trình để đảm bảo có mặt kịp thời tại tất cả các địa điểm làmdịch vụ;
• Đảm bảo tuân thủ quy trình điều hành theo tiêu chuẩn phù hợp tại nhà kho, quy trình sắp xếp và lưu kho và lấy hàng ra khỏi kho;
• Đảm bảo tất cả các giấy tờ cần thiết (như báo cáo dịch vụ, Danh sách dịch vụ, vv) sử dụng trong các dịch vụ kiểm soát dịch hại được thực hiện đầy đủ, giải thích cho khách hàng, ký và nộp cho giám sát sau khi hoàn tất dịch vụ.
• Gửi các kiến nghị lên cấp trên để gia tăng hiệu quả và chất lượng dịch vụ, giảm khiếu nại của khách hàng, và kiểm soát để giảm thiểu, loại bỏ rủi ro và thiệt hại cho Công ty;
• Tuân thủ chính sách môi trường, sức khỏe và an toàn, chính sách không khoan nhượng trong quá trình làm việc và báo cáo các sự cố môi trường, sức khỏe và an toàn ngay lập tức;
• Lưu giữ chính xác các hồ sơ và nộp đúng thời hạn các báo cáo và các tài liệu theo yêu cầu của quản lý;
• Xây dựng và phát huy văn hóa công ty với với hình ảnh chuyên nghiệp.

• Tốt nghiệp Trung học phổ thông, Sơ cấp/Trung cấp Nghề, ưu tiên chuyên ngành Điện, Hóa
• Kỹ năng giao tiếp, kỹ năng làm việc với khách hàng
• Chăm chỉ, cẩn thận, chịu khó, điềm tĩnh
• Có sức khỏe tốt, sẵn sàng di chuyển, làm ca
• Có xe gắn máy, bằng lái xe còn hiệu lực.

Ứng viên ứng tuyển qua Facebook, vui lòng gửi CV/Sơ Yếu Lý Lịch qua email: 95336A0019@jobs.workablemail.com

- Lương + phụ cấp (đào tạo + khu vực) + thưởng dịch vụ

- Đóng bảo hiểm đầy đủ theo luật lao động

- Được đào tạo bài bản và hướng dẫn cụ thể

- Được cấp đồ bảo hộ lao động theo tiêu chuẩn quốc tế

- Cơ hội phát triển nghề nghiệp..

• Thực hiện công việc kiểm soát côn trùng dịch hại và đưa ra các đề xuất cho khách hàng

• Phản hồi về các vấn đề liên quan đến dịch vụ của khách hàng lên cấp trên;
• Bảo quản tất cả các thiết bị, công cụ, phương tiện đi lại và các dụng cụ khác do công ty cấp phát, để làm việc trong điều kiện hoạt động tốt;
• Lập kế hoạch và thực hiện theo lộ trình để đảm bảo có mặt kịp thời tại tất cả các địa điểm làmdịch vụ;
• Đảm bảo tuân thủ quy trình điều hành theo tiêu chuẩn phù hợp tại nhà kho, quy trình sắp xếp và lưu kho và lấy hàng ra khỏi kho;
• Đảm bảo tất cả các giấy tờ cần thiết (như báo cáo dịch vụ, Danh sách dịch vụ, vv) sử dụng trong các dịch vụ kiểm soát dịch hại được thực hiện đầy đủ, giải thích cho khách hàng, ký và nộp cho giám sát sau khi hoàn tất dịch vụ.
• Gửi các kiến nghị lên cấp trên để gia tăng hiệu quả và chất lượng dịch vụ, giảm khiếu nại của khách hàng, và kiểm soát để giảm thiểu, loại bỏ rủi ro và thiệt hại cho Công ty;
• Tuân thủ chính sách môi trường, sức khỏe và an toàn, chính sách không khoan nhượng trong quá trình làm việc và báo cáo các sự cố môi trường, sức khỏe và an toàn ngay lập tức;
• Lưu giữ chính xác các hồ sơ và nộp đúng thời hạn các báo cáo và các tài liệu theo yêu cầu của quản lý;
• Xây dựng và phát huy văn hóa công ty với với hình ảnh chuyên nghiệp.

Ứng viên ứng tuyển qua Facebook, vui lòng gửi CV/Sơ Yếu Lý Lịch qua email: 5C62AA418A@jobs.workablemail.com

• Tốt nghiệp tối thiểu THPT 12/12
• Kỹ năng giao tiếp, kỹ năng làm việc với khách hàng
• Chăm chỉ, cẩn thận, chịu khó, điềm tĩnh
• Có sức khỏe tốt, sẵn sàng di chuyển, làm ca
• Có xe gắn máy, bằng lái xe còn hiệu lực.

• Lương + phụ cấp (đào tạo, xăng xe, nặng nhọc) + thưởng dịch vụ..
• Lương tháng 13, thưởng Lễ/Tết, thưởng thâm niên, thưởng giới thiệu dịch vụ....
• Đóng bảo hiểm đầy đủ theo luật lao động
• Được đào tạo bài bản và hướng dẫn cụ thể
• Được cấp đồ bảo hộ lao động theo tiêu chuẩn quốc tế
• Cơ hội phát triển nghề nghiệp...

POSITION RESPONSIBILITIES :

The incumbent will support regions to increase sales and the revenue contribution from tender business. 

The person will report to the General Manager/National BD Head- Bids & Tender. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

GENERAL DUTIES & RESPONSIBILITIES:

• Source tender from private and government portals
• Work with BM/DM/RM to inspect the site and work out a competitive price
• Upload all necessary documents on the portal for technical and price bids
• Support Government and Private agencies where required to frame guidelines for technical bid which will help them shortlist the best service provider
• Visit Government and Private company offices as required to understand their pest control requirements and educate them of latest trends (innovation) which will help RPCI have better probability of winning the bids
• Analyse tenders sourced, quoted, won, etc and work out plans to improve on all these parameters

KEY DELIVERABLES:

• Liasion with government departments.
• Making initial contacts for business development in special sectors
• Coordinating and developing relations within various government departments. 
• Improving customer relations with known existing customers. 
  

CORE COMPETENCIES:

Works with Others:

• Displays genuine interest, excitement and eagerness toward career, company and customers.
• Maintains open lines of communications with customers and colleagues.

Display Leadership:

• Is able to work independently but knows when to involve others in the organization for winning tender business
• Is dependable and sets the standard for a high level of performance.
• Ability to work with cross-functional teams and lead important projects

Act Commercially:

• Analyse tender business data and use the information to improve all round business performance.
• Gain information from conversations / meetings with internal and external customers and use such information in improvement of tender business. 

Delivers Results:

• Set stretch target for self and work to overachieve them
• Organize and prioritize tasks in an effective and efficient manner.
• Handle multiple tasks and meet deadlines.
• Convey a sense of urgency to internal colleagues and partners regarding timelines.

• Bachelor’s Degree (or its equivalent) with a minimum of 5 years of RPCI experience 
• Prior experience in managing tender business will be added advantage 
• Good working knowledge of Word, Excel and PPT
• Good verbal & written communications skills.

Are you interested? Here's what you can expect when you join us

• Attractive Base Salary
• Annual Performance Based Bonus
• Group Mediclaim Insurance Policy
• Travel Reimbursement

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation
• Performance Based Incentives

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

1. Service Efficiency

• Ensure the achievement of monthly State Of Service (SOS), turnover, preparation cost and service KPIs targets.
• Ensure that routine services and treatments for Pest Control are in advanced fixed schedule and carried out by technicians on time for all zones.
• Ensure quality & timely delivery of services & treatments to New Business and Products/Jobs based on approved Safe Work Procedure (SWP) and Treatment Instruction (TI).
• Ensure that all Equipment for rent (EFR) installed at customer’s site are retrieved and returned once contract is not renewed.
• Ensure a high level of competence in the required skills amongst service staff by providing continuing training and practical assistance and guidance in the field. All the Technician must be rated through TPA for every 2 months.

2. Administration and Policy Directive

• Ensure all required documents (like Treatment Instruction, Account Checklist, Treatment Checklist etc.) for Pest Control are in order and approved by the authorized Manager for New Business and Jobs Sales prior to service, treatment or installation.
• Develop, recommend and implement policies that would increase service productivity and quality, reduce if not eliminate customer complaints, risk & losses to the business.
• Drive SHE policy compliance and zero tolerance policy. Achieve lost time accident rate (LTAR) target set for the year for Pest Control.
• Provide field coaching and hands-on training to service technicians.
• Conduct regular meetings with service team to draw plans, set targets, address issues and concerns, performance review, provide guidance, gather feedback, awareness drive, coaching and support to service staffs.
• Accurately maintain service records and submit on time reports and documents as required by management.

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• Accurately maintain service records and submit on time reports and documents as required by management.
• Conduct regular quality inspection and customer visit to maintain good business relationship and thus improve customer retention.
• To be aware and act on potential sales and collection opportunities on the service area to help generate additional new business, up-selling and improve collection.
• Attend required trainings, meetings, conferences and other official company functions necessary for business growth, government legislation compliance and customers’ requirement.

4. Other requested tasks

• Build up, monitor & develop the company’s culture, standards by yourself and your team with professional image.
• Other tasks are required by Line Manager

• College graduate with at least 1 year supervisory in the areas of customer service relationship and leading people
• The drive and ambition to achieve goals/objectives and the discipline, organization and perseverance to deliver outstanding customer service
• The ability to gather and make sense of large amounts of information and apply it to make business and customer focused decisions.
• Managing our own emotions to remain calm, focused and optimistic while dealing with a constant stream of demands
• The encouragement of long term development of organization to build capability.
• Building relationships and collaborating with others (e.g. customers, colleagues, partners and suppliers) to achieve our mission.
• The ability to inspire others to achieve Rentokil Initials objectives and to hold them accountable for high standards of performance

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Providing administrative support.
• Responsible for handling incoming and outgoing calls.
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
• Sales data key in and update in the system.
• Any other task or duties that maybe assigned from time to time.

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

No. 3, Jalan U1/25A, Seksyen U1, Hicom Glenmarie Industrial Park, 40150 Shah Alam.

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Providing administrative support.
• Responsible for handling incoming and outgoing calls.
• Ensure all documentation pertaining to customers are updated into the respective service database timely and accurately.
• Sales data key in and update in the system.
• Any other task or duties that maybe assigned from time to time.

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

Lot 5206-A, Jalan 2/44, Kawasan Perindustrian Pengkalan Chepa 2, 16100 Kota Bharu, Kelantan.

Our family of businesses:

We are looking for a motivated, dynamic Accounts Executive (HK & SG Market) to join our team based out of our offices in various locations. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Accounting Team.

In this role you will be responsible for:

• AP: To perform the daily collection allocation and liaise with Credit Controller to follow up on the unknown collection and Processing Vendor invoices

• AR:  To prepare the month ageing report, bad debts provision and DSO / AP.  To process vendor invoices, communicate with Interco parties

The ideal candidate will possess:

• Minimum Diploma/Degree holder in related field
• Bachelor's Degree, Post Graduate Diploma, Professional Degree, Finance/Accountancy or equivalent
• At least 1 to 2 years’ experience in AR
• Excellent spoken and written English & Mandarin
• Good IT knowledge with advance excel skills will be an added advantage
• Team player, proactive, good attitude, able to work independently and efficiently, meticulous, analytical and able to work under tight deadline

Highly Desirable:

• Excellent attention to detail
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English, Mandarin and Korean / Thai able to converse in decent clear communication

Rewards and Benefits

• Attractive base salary
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Accounting Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Rentokil Initial (M) Sdn. Bhd.,

Unit 8-1, Level 8, Tower 8, UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

(Located nearby Subang LRT Station)