Total 7 job vacancies by Saint Laurent (singapore) Pte. Limited

ROLE

This position is based in the Saint Laurent Hong Kong office, directly reporting to Chief Commercial Officer and Asia Pacific President. The role is responsible for driving and implementing Client Engagement activities across the Asia Pacific, supporting a customer-centric culture with a focus on the retail network. Leading the local teams in designing and executing Client Engagement initiatives. In addition, establishing a strong collaboration and partnership between HQs and local departments.

MISSION

CLIENTELING

• Drive the implementation and execution of corporate clienteling programs and practices across the region, to recruit new customers and increase loyalty among existing ones
• Manage and coordinate the deployment of all process, tools, and training to align with the corporate standard
• Provide support and guidance to the retail teams in all Clienteling activities, and ensure appropriate focus on strategic clients (e.g., Locals, VICs) to reach business goals
• Share, encourage, and follow-up on Best Practices within stores across the Asia Pacific, with a specific focus on flagship and clienteling driven stores

VIC ENGAGEMENT

• Contribute to the design/planning and lead the regional execution of VIC Initiatives (e.g. Fashion Shows, dinners) conducted centrally and locally, and evaluate the effectiveness of all strategic and tactical activities
• Work collaboratively with local General Managers and Store Management teams, to ensure objectives are set, measured, and achieved to drive the growth of our top clients’ business in the region

CRM

• Strategically build and analyze CRM datasets to draw insights to develop fitting solutions in driving overall business results
• Implement strategies and targeted actions that increase customer base, drive sales and CRM KPIs
• Ensure accurate data collection and data quality
• Oversee CRM team and systems (upgrading, data cleansing, integration, etc.)
• Monitor and improve Customer Engagement KPIS (new customers, retention, frequency, etc.) to support HQ, and regional teams in driving action plans
• Supervise, train and coach the local teams to provide consistent and elevated service to internal customers with reporting and KPI analysis
• Support and enhance a Company Customer-centric culture at the regional level

PROFILE

• 8 - 10 years’ experience in retail, solid experience in Client Relationship Management
• Degree holder in Marketing, Business or related discipline preferable
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Dynamic, passion for the fashion industry, and knowledge of the luxury market/competitors
• Commercial awareness and strong business acumen
• Strong analytical and numerical skills
• Strong verbal and written communication skills and excellent organizational skills
• Proficiency with Microsoft Office, particularly Excel and CRM systems
• Fluency in English (Mandarin and/or Cantonese would be an advantage)

ROLE

This position is based in the Saint Laurent Singapore office, reporting directly to the General Manager of Southeast Asia and Oceania, heading up all HR disciplines for Southeast Asia and Oceania retail and corporate office.

You will identify and deliver HR strategies to support business goals and drive results with the responsibility for all HR activities and the end-to-end employee lifecycle. You will play an ambassador role in delivering the company’s culture empowering and inspiring to drive the talent and leadership capabilities.

MISSION

• Develop strong and trusted partnerships with internal business clients providing coaching and advice on people-related matters and strategies, supporting organizational design in line with overall business needs
• Manage all employee-related issues
• Define the recruitment strategy to hire the best talents fitting with Saint Laurent’s culture and business needs. Lead the recruitment process and ensure a positive experience during the onboarding process for all new employees, setting up for success within the company and their role
• Coach management to manage high and low performers in a timely and impactful manner, understanding the skill gaps and training needs and creating relevant development plans to support business plans
• Identify key contributors to the business and advise on short & long-term ways to increase retention of key talents. Lead talent review discussions to identify key talents, plan their development across Saint Laurent and/or Kering, and prepare for succession
• Ensure the compensation and benefits are aligned to the market and support our attraction and retention objectives
• Implement a holistic communication strategy to implement HR initiatives, ensuring alignment with business priorities and promoting a positive and inclusive workplace culture
• Owner of budget and forecasting business process for markets, responsible for preparing, supporting, and monitoring market personnel costs at the retail and corporate level; productivity levels, and carrying out cost controls as needed.
• Implement global HR initiatives at the market level, share any market specificities with HQ, and adapt these as per local needs
• Other ad hoc duties as required by management

ROLE

The incumbent is responsible for leading compensation and benefits for the SEAO region, including Budget and planning, C&B projects and operations to ensure market competitiveness, compliance, and satisfactory result delivery. The incumbent will also lead the designing, adopting and implementing various C&B initiatives across SEAO.

MISSION

Budgeting and Planning

· Manage the budget & forecast process, review and perform control & analysis on personnel cost, headcount, and HR expenses to implement global HR Controlling guidelines and align with the corporate standard.

· Track and analyze actual spending for labor cost and HR related costs, to optimize the cost.

Compensation and Benefits

· Lead compensation and benefits surveys for the region and analyze the results to maintain pay competitiveness in the market.

· Prepare and manage the annual salary review and bonus process.

· Review salary proposals from country HRBP and prepare for corporate positions for internal fairness and budget control.

· Work closely with Shared Service and HRBP to ensure payroll processed for all countries in SEAO region timely with efficiency. Review the payroll reports from Shared Service.

· Responsible for monthly commission calculation. Keep tracking effectiveness of commission plan and review when necessary to be in line with Global direction and fit for local market prevalence.

· Review employee benefit provision on annual basis to ensure that benefits plans are externally competitive, employee valued, and cost effective.

· Adopt and implement the compensation and benefits initiatives from HQ to local market. Liaise with HQ, APAC and shared service teams to align C&B initiatives.

· Review market intelligence and maintain competitiveness on staff attraction and retention.

· Oversee benefit administration processes including insurance renewals, flexible benefits etc.

HR System / Reports

· Monitor and audit HRIS (Workday, time management system and other HR related system) for data accuracy. Be expert and project leader for HRIS.

· Manage the global HR reporting tool for the region and act as a key user.

Ad Hoc Projects

· Ad hoc C&B policy review due to government policy change, company policy enhancement, global policy alignment, etc.

· Work with internal auditing team for quarterly and annual auditing of HR side.

· Other ad-hoc projects if any.

PROFILE

· 5 - 7 years of solid experience in C&B and HR Controlling. Regional exposure within similar countries will be an advantage.

· Strong in data analysis, HRIS and organizational skills.

· Organized, efficient, confident, positive mindset.

· Able to work under pressure and manage competing priorities.

· Good command of both spoken and written in English

· Advanced MS Office especially in Excel

ROLE

Reporting into the Retail Manager for Singapore and Malaysia, the Store Director role is a key leader in the retail network, responsible for promoting brand engagement and customer loyalty in order to successfully reach business goals. They will also be required to identify, attract, recruit, develop and retain talent while maintaining compliant with directions from Headquarters and cultivating an effective store culture.

MISSION

• Ensure professional growth and training of the staff by adopting and exhibiting a coaching approach

• Define targeted quantitative and qualitative goals and ensure they are achieved

• Analyse results, verify daily, weekly, monthly activities and set up yearly assessments: KPIs

• Demonstrate sales leadership for staff by playing an active role on the selling floor

• High sensitivity to customer experience and loyalty, ensuring that these concepts are instilled in the team and always upheld within the store

• Manage inventory activities, taking into account related inventory results in collaboration with the Back Office Operation

• Ensure that all the processes are compliant with legal, safety, internal requirements, sustainability, HR and stock organization

• Ensure that the qualitative standards required by our Brand are maintained

• Formulate and implement strategies to achieve sales targets

• Lead, motivate and develop the store team and create the right environment to ensure team and individual development

PROFILE

• Significant experience in the sale of luxury goods or retail

• 4 to 6 years of successful experience in a managerial retail position

• Experience managing a team of at least 10

• Inspiring, vigilant, adaptable, tenacious, risk taking and dynamic

• Proven track record of leading teams to deliver business results

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear. We are currently seeking a Department Manager who will report to Store Director as part of our dynamic team.

ROLE

The Department Manager is a professional in the category they oversee and is responsible for promoting brand engagement to customers in order to guarantee the quantitative and qualitative goals assigned for the department and store.

He/she represents the company to their best possible ability and is a proactive sales professional who is also responsible for leading, motivating and coaching the team in the achievement of the key business KPIs and goals. They are also responsible for staff development and in ensuring that their department runs in the most effective way possible.

Business developer:

• Supervise sales to ensure customer engagement and that the qualitative standards required by our brand are maintained
• Ensure that your department is providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
• Implement action plans defined with the HQ and Store director and guarantee follow up at store level
• Analyse store trends and communicate high quality relevant feedback to the Store Director and Retail Director
• Punctually submit all quantitative and qualitative information to the Buying team at Headquarters in order to communicate any requirements and to predict possible issues
• Keep up to date with market and fashion trends, know and monitor your surrounding business environment including local competition and communicate this information to the Staff

Talent leader and developer:

• Communicate on a daily basis technical and stock information related to the product to the Staff in the Department
• Create and maintain a positive and motivating work environment
• Motivate and challenge the team on a daily basis in your department
• Recruit, retain and develop your team
• Support the Store Director in setting up and delivering: Morning briefings, one to one meetings, personal development plans
• Ensure your team are kept informed of store performance and KPIs
• Identify and develop the strengths of each team member, supporting professional growth through training and coaching
• Provide team training in order to engage customers: clientelling, after-sales activities, deployment of training tools

Process Manager:

• Ensure that all the processes are in compliance with legal and safety requirements
• Challenge current processes to ensure efficiency and effectiveness in your department
• Take all the necessary measures to ensure loss prevention and safety in the store
• Ensure the correct rotation of the goods in the warehouse for the department involved
• Adhere, inform and follow-up on all Company Policies & Operational Procedures

Brand Promoter:

• Promote the culture of the brand internally and externally
• Build a network who have an impact on local and international luxury businesses in order to promote customer loyalty, especially with Top Clients and VIPs
• Ensure the store atmosphere upholds brand image
• Always lead by example
• Guarantee excellent customer experience
• Personally manage all delicate situations regarding issues related to the product

PROFILE

• Significant experience in the sale of luxury goods or retail
• Proven management experience and the ability to achieve results through providing constructive, feedback and coaching
• Product sensitivity and extensive product knowledge within the category
• Strong knowledge of the market and fashion trends
• High sensitivity to customer experience and loyalty
• Detail orientated and highly organised with the ability to prioritise the needs of the business
• Adaptable in your approach
• Willingness to be involved in innovative projects
• Excellent interpersonal skills and a passion for providing excellent customer service
• A positive attitude with ambition to learn and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

SAINT LAURENT Client Advisor/Snr Client Advisor

Job Description Summary

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modesrnization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

Job Description

ROLE

Reporting to the Store Manager, we are currently seeking Client Advisor for SAINT LAURENT Paragon store.

A Client Advisor contributes actively to the store sales and key indicators achievement. Providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. Also supporting the management team and colleagues, while consistently upholding our Maison values, image, and standards.

MISSION

· Provide an outstanding client and after-sale service to all visitors and clients

· Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests

· Cultivate a robust client portfolio to secure a proactive and growing business

· Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach

· Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrate your passion for the fashion culture

· Show a transparent and genuine attitude with the client and create a unique connection with them

· Communicate in a professional and authentic way, with clients and colleagues

· Effectively use all the available tools to optimize business opportunities

· Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit

· Adhere to all company policies and operational procedures and follow them

PROFILE

· A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, customer service or luxury hospitality

· Have personal taste and passion for the fashion culture, like to create personalized looks

· Have a natural business mindset and an entrepreneurial spirit

· Open-minded and looking for a company valuing audacity and authenticity

· Strong team spirit to achieve common goals

· At ease with using tools and applications, learns fast with new technologies

· Motivation to work in a fast-paced environment, able to multitask & prioritize

· Proactive, enthusiastic, & with a problem-solving attitude

· Excellent written, oral & listening skills, in English and local languages

· Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.

ABOUT SAINT LAURENT

Founded in 1961, Yves Saint Laurent was the first couture house to introduce the concept of luxury prêt-à-porter in a 1966 collection called ‘Rive Gauche’, synonymous with youth and freedom. This shift represented a first critical step in the modernization of fashion and revolutionized the socio-cultural landscape.

In 1999, the luxury goods division of the Kering Group acquired Yves Saint Laurent and, under the creative direction of Anthony Vaccarello since April 2016, continues to position the house at the summit of the luxury universe.

Today, Saint Laurent collections include women’s and men’s ready-to-wear, shoes, handbags, small leather goods, jewelry, scarves, ties and eyewear.

ROLE

This position is based in the Saint Laurent Singapore office, reporting directly to the Store Planning Director, managing store projects across Southeast Asia.

MISSION

Project Management

• Manage and oversee all types of construction projects: new stores, renovation, pop-ups, reinstatement
• Control and lead all aspects of project from inception through to completion, work with HQ Design team, country leaders, and in-house functional parties on project planning, store design, project finance and time management
• Closely monitor projects and work with all related parties to ensure corporate standards and statutory requirements are achieved
• Lead the local contractors, vendors and consultants to achieve corporate design intent; resolve design issues and delivery through efficient construction details and process
• Anticipate and react to all conditions that may impact project budget or timelines
• Manage and ensure proper documentation from the beginning to the end of the projects

Financial and Cost Management

• Forecast expenditures for projects and manage the budget
• Select local and overseas contractors, vendors to deliver projects within budget, time, and corporate standards
• Review and analyze cost to identify cost-saving opportunities which do not impact upon the overall design concept

PROFILE

• Degree holder or equivalent in Architecture, Interior Design, Construction Management or related field
• Minimum 8 years experience in managing store projects for international luxury fashion brands preferred
• Good team player with a mature working attitude and able to work under pressure
• Strong interpersonal and management skills with a keen awareness of current market development and updates
• Good knowledge of building systems, HVAC, electrical, mechanical, and able to work with local consultants on all statutory requirements/ submissions
• Good command of written and spoken English
• Proficient in MS Excel, Projects, AutoCAD, Photoshop and Sketch-up