Total 979 job vacancies by ServiceNow

• Help build and manage a small team of Solution Developers in our Hyderabad Development Center
• Work alongside our America's based Factory team for collaboration and handoff of custom demo development
• Understand and triage solution requirements and develop key solution components on the ServiceNow Platform
• Build compelling solutions against demo requirements captured by our account teams
• Scope and deliver Proof of Concept/Proof of Value engagements with account teams
• Provide mentoring and training to peers and colleagues
• Stay current on product developments/releases to a level required for demo and POC/POV
• Support Marketing events – user conferences, trade shows, webinars etc. Stay current on competitive analyses and understand differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment 

We’re looking for an experienced and dynamic Product Manager to join our team and help drive the development of case management solutions across multiple industry verticals. In this role, you'll have the opportunity to make a substantial impact by creating foundational components that can be utilized across our organization, empowering teams to scale efficiently and effectively.

What you get to do in this role:   

• Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue
• Communicate product priorities and build consensus
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
• Work with multiple teams to guide projects through development and bring high-quality products to life
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
• Communicate complex problems into easily understood requirements and provide solutions
• Develop multi-mode communications that convey a clear understanding of the needs of different audiences
• Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.

What you get to do in this role:

• Work closely with engineering and product management to plan, create, and maintain user-focused technical documentation for multiple product features or applications, in alignment with an established content strategy
• Provide input to help shape future content strategy for the product or business unit you help to support
• Contribute to the continued evolution of ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support

What you get to do in this role:

• Work closely with design, engineering, product management, and your technical writing lead or manager to create and maintain user-focused technical documentation that supports multiple application or product features
• Become familiar with ServiceNow’s content development processes, DITA-based information model, and writing style and standards
• Gain a basic understanding of ServiceNow’s products and users and a deeper understanding of the specific features and user base you support
• Have a meaningful positive impact on customer success by delivering content that helps users achieve their goals quickly and easily

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

What you get to do in this role:   

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

We are seeking a dynamic and visionary FSI Leader, Solution Consulting (Asia) to join our team in Singapore. In this pivotal role, you will lead our solution consulting efforts across the Asian financial services industry, driving strategic initiatives and delivering innovative solutions to our clients.

• Develop and execute the strategic vision for our solution consulting practice in the Asian financial services sector
• Lead and mentor a team of solution consultants, fostering a culture of excellence and innovation
• Collaborate with cross-functional teams to design and implement cutting-edge solutions for complex client challenges
• Build and maintain strong relationships with key stakeholders, including C-level executives in the financial services industry
• Identify new business opportunities and contribute to revenue growth in the region
• Stay abreast of industry trends, regulatory changes, and emerging technologies to provide thought leadership and strategic guidance
• Drive the development of best practices and methodologies for solution consulting in the financial services domain
• Represent the company at industry events, conferences, and client meetings as a subject matter expert

ServiceNow is looking for a high achieving Inbound Sales Development Representative to join our expanding Global Sales Development team. You will play a role in qualifying leads, profiling prospects and customers and giving feedback on which campaigns generate the best leads. Working in collaboration with Sales Development Reps and Field Sales professionals, your primary goal is to identify and qualify opportunities for the team you support.

What you get to do in this role:

The Inbound Sales Development Representative builds sales pipeline while achieving monthly, quarterly and annual goals.

• Follow up on Marketing-generated leads to qualify them for potential Sales opportunities
• Manage all inbound leads to Sales acceptance
• Work with Marketing in completing multiple demand generation campaigns
• Invite and bring attendance to company events and regional trade shows
• Understand how ServiceNow solutions address customer pain points
• Research target accounts for prospecting activities, building prospecting contact lists and company/account mappings
• Maintain contact information within the CRM, providing the account team with information to ensure opportunities are understood and next steps are identified
• Use our technology to manage marketing leads

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/

What you get to do in this role:

• You get to develop innovative design solutions and world-class product experiences that transform how people work around the world
• You drive user experiences from concept to delivery based on in-depth comprehension of user needs and design principles
• As part of a cross-functional team, you will have the opportunity to champion your design approach, reconcile feedback from various stakeholders, and provide your input to others in a collaborative, supportive, working environment. You will also have the chance to grow your leadership skills through coaching and mentoring other team members

The Data Governance Specialist is responsible for establishing and maintaining an effective data governance framework to ensure organisational data's accuracy, completeness, and reliability. This role involves working closely with engineering teams to develop, implement and govern usage and licensing metrics, standards, and procedures aligning with the company's strategic goals and objectives.

Key Responsibilities:

• Develop and implement data governance policies, procedures, and standards that comply with industry best practices and regulatory requirements.
• Review usage and licensing metrics/definitions in the system. This involves reviewing/writing scripts in JavaScript. Validation of output to ensure meaningful data collection.
• Supporting dashboard data modeling, querying for data in the BigData/snowflake environment and providing insights on raw data.
• Work collaboratively with IT, legal, compliance, and business stakeholders to define and implement usage data governance policies, standards, and procedures.
• Monitor and manage data quality issues, identify root causes, and develop strategies to remediate data quality issues.
• Establish data ownership and stewardship roles and responsibilities and ensure compliance with these roles across the organization.
• Work with data owners and stewards to define data quality metrics and monitor progress against them.
• Develop and implement data classification schemes and ensure compliance with data privacy and security regulations.
• Establish data lifecycle management processes and ensure adherence to them across the organization.
• Develop and implement data retention and disposition policies and procedures.
• Monitor and report on the effectiveness of the data governance program, including compliance with policies and procedures, data quality metrics, and remediation progress.
• Develop and deliver data governance training programs to increase awareness and understanding of data governance policies, standards, and procedures.

Manager - Data and Analytics Support
We are seeking a highly skilled and motivated Manager to support our applications in the "Data and Analytics" space. The ideal candidate will be responsible for managing a dynamic team of engineers across three critical areas: Business Intelligence, ETL, and Replication Technology. This role is pivotal for ensuring seamless operations, meeting service level agreements (SLA), and driving continuous improvements.

Key Responsibilities

• Team Management: Lead and manage a team of engineers responsible for application support, adhering to ITIL processes. This includes setting performance goals, conducting regular appraisals, and providing ongoing training and development to team members.
• Day-to-Day Operations: Oversee daily support activities, ensuring adherence to SLA targets and Mean Time to Repair (MTTR) metrics. This also involves meticulous monitoring and reporting of system performance, identifying potential issues before they impact operations.
• Incident Management: Handle escalations, drive Root Cause Analysis (RCA), and work closely with the engineering teams to implement fixes. Develop and maintain incident response protocols to ensure timely and effective resolution of issues.
• Continuous Improvement: Focus on process improvements and efficiency gains within the support operations. Implement best practices and innovative solutions to enhance the reliability and performance of data and analytics applications.
• Collaboration: Work with cross-functional teams to ensure smooth operation and timely resolution of issues. This includes coordinating with product managers, developers, and QA teams to align support activities with broader business objectives.
• Knowledge Management: Develop and maintain a comprehensive knowledge base for the support team. Ensure documentation of processes, procedures, and resolutions is up-to-date and easily accessible to team members.
• Monitoring: Implement and oversee monitoring tools and practices to ensure the health and performance of data and analytics applications. Proactively identify and address potential issues to minimize downtime and service disruptions.

ServiceNow is seeking a Data Platform Architect for Enterprise Data Team based out of Hyderabad. This is a senior individual contributor role with hands-on exposure into solution design for the end-end data ecosystem. The data platform architect will provide technical expertise to Analytics org on various strategic programs as well as Enterprise initiatives. The solution architect will lead the tech roadmap, technical evaluations, bring in architecture value additions, best practices, provide optimal design recommendations and help in building next gen analytics.

• Platform Design and Architecture:
  • Lead the design and development of the data platform architecture, ensuring scalability, performance, reliability, and security
  • Define and implement Standards for data modeling, data integration, and data lifecycle management
  • Well versed with modern data platform stack with end-end coverage to build large scale Data and AI solutions
  • Create blueprints for data pipelines, data lakes, data warehouses, and analytical systems
  • Provide technical leadership in choosing appropriate technologies for data processing, cloud compute, and storage solutions
• Technical Solutions and Roadmap:
  • Influence enterprise architecture design conversations and deliver sophisticated data solutions
  • Work closely with leaders, data engineers, data scientists, and analysts to define and refine data platform requirements
  • Lead cross-functional teams to develop and integrate new data products and solutions
  • Understand business needs and translate them into data solutions and architecture roadmap that add value to the organization
• Cloud usage and Governance:
  • Design and implement cloud-based solutions for data processing and storage (e.g. Azure, Snowflake, Databricks, GCP etc)
  • Optimize cloud resources for cost efficiency, performance, and availability
  • Ensure the security and compliance of data platforms, addressing regulatory and privacy concerns
  • Develop strategies to enforce data governance policies, ensuring data quality, consistency, and integrity across systems
  • Design data security measures and control access to sensitive data through role-based access and encryption
• Innovation & Continuous Improvement:
  • Stay up-to-date with emerging technologies and trends in data architecture, big data, cloud computing, and AI
  • Recommend and lead initiatives to improve the performance, scalability, and efficiency of data processing and storage systems
  • Act as the Data Architecture subject matter expert to drive the innovation for the company
• Documentation and Technical design:
  • Produce detailed documentation for platform architecture, data models, and data workflows
  • Well versed with technical design, diagrams, and documentation tools

What you get to do in this role:

• Develop with Puppet, Python, and Ruby in order to build web a configuration management pipeline that is safe, fast, and observable.

• Manage the end-user experience for ServiceNow, including training, support, and engagement

• Provide technical expertise for ServiceNow modules, including ITSM, ITOM, and ITBM

• Lead the Service Desk team in resolving technical issues and ensuring seamless User experience

• Develop and maintain technical documentation for ITSM,ITOM &ITAM and related processes

• Collaborate with the Global Tech Lounge team to ensure seamless User experience and manage day to day operations.

• Work with a global team to ensure 24/7 support and coverage for all essential functions like MIM & Command centre

• Track and report on SLAs (Service Level Agreements) to ensure high levels of service quality

• Develop and maintain reports, dashboards, and KPIs to measure adoption and usage

• Stay up-to-date with ServiceNow releases, features, and best practices.

• Drive user adoption and feedback to continuously improve the ServiceNow experience and deliver Now On Now experiences

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

What you get to do in this role: 

We are seeking a dynamic and experienced ServiceNow Technical Architect who can leverage their expertise in Salesforce Service Cloud to architect and implement best-in-class ServiceNow solutions. If you are a seasoned Salesforce Service Cloud Architect looking to pivot into the ServiceNow ecosystem, this is a unique opportunity to utilize your skills in workflow automation, customer service excellence, and enterprise-level architecture in a new and exciting platform. 

Key Responsibilities: 

• Lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms (i.e. Salesforce, etc), including CRM, ERP, Telephony, and other IT systems. 
• Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows
• Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience 
• Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities 
• Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results. Think big but start small. Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems 
• Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions that enhance efficiency and user experience. 
• Provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow. 
• Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support. 
• Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability. 
• Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies. 
• Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go to market activities. 
• Interface with the product team during new product implementations to gain best practices insights and give feedback on new features and capabilities to enhance the product.