Total 64 job vacancies by Singapore University Of Social Sciences

Who We Are

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences (SUSS), is at the forefront of building capabilities and offering continuing professional development for an effective, innovative and responsive Training and Adult Education (TAE) sector. We have various positions open now for recruitment.

inlab, the Innovation Centre at IAL, was set up to catalyse learning innovation in Singapore’s TAE sector. An initiative of SkillsFuture Singapore (SSG) and managed by the Institute for Adult Learning (IAL), inlab is where the TAE professionals come together as a community to explore and innovate learning solutions.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

About The Role

Reporting to the Principal Manager (Team Lead), the Assistant Manager supports the Innovation Centre in involves managing learning innovation programs, fostering partnerships with stakeholders, and providing consultancy to TAE organisations on leveraging technology for improved learning solutions. It includes identifying innovation opportunities, co-organising activities to drive adoption, showcasing best practices, and promoting cost-effective tools within the TAE sector. The position also supports training, resource development, and cross-team collaboration to advance innovative learning practices.

What You Will Be Doing

• Drive and manage at least one of the inlab innovSeries programs from conceptualization to implementation;
• Identify areas in learning innovation that will contribute to IAL’s mission, including designing and developing initiatives, activities and and/or improving existing ones;
• Cultivate and maintain partnerships with a diverse range of sector stakeholders, including Training Providers, enterprise L&D practitioners, Institutes of Higher Learning (IHLs) and education-technology and learning solutionists to forge collaborations and contribute to the development of a vibrant learning innovation ecosystem;
• Provide advisory and consultancy to TAE organisations and learning solution providers seeking to leverage learning innovation and technology to improve their courses and programmes;
• Contribute to efforts to realise learning innovation adoptions. This would include co-creating and organising of activities and events with stakeholders to meet inlab’s and organizational objectives;
• Identify and curate existing best in class learning innovation for showcase, sharing and implementation;
• Conduct training and sharing sessions on inlab curated learning innovations;
• Develop innovative adult education related resources to facilitate innovative learning practices and adoption within the TAE sector;
• Contribute to the curation of cost-effective and easy-to-use (CEE) technology tools and applications to encourage adoption of learn tech amongst the training and adult education community;
• Participate in cross team and/or divisional projects to meet organisational needs and demands amidst evolving environments, as well as other operational tasks and duties that may be assigned from time-to-time.

Job Requirements

• Tertiary qualification, preferably in Education, Adult Education, Learning and Development or Ed Tech;
• At least 5 years of experience in learning designing, pedagogy and/or developing technology-enabled learning, Multimedia Production, Education technologies and / or have worked in a technology start-up;
• At least 5 years of experience and proven competencies in supporting adult education, adoption of learning technologies and production of learning resources;
• Proven skills in networking, business acumen, conceptualisation, project management and project implementation; with experience in business development and enterprise fronting engagements;
• Strong pedagogical and andragogical foundation;
• Able to keep up with and appreciate innovation development in technology-enabled learning and technology-enabled learning design;
• Willingness to learn up on new technology platforms that will improve internal operations, and engage internal stakeholders well for this purpose;
• Familiar with Singapore’s Continuing Education and Training (CET) landscape and have good network of learning solution providers, enterprises, Training Providers and/or IHLs;
• Able to analyse, evaluate and assess learning challenges and the recommended solutions put forward;
• Able to work independently and collaborate effectively, with a good eye for detail and administration capabilities;
• Strong written and spoken language abilities.
• The successful appointee will be based in IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

To work with Student Admissions (SA) Manager to manage matters pertaining to admissions of students, challenge examination (CEX) waiver, credit recognition, student admission systems and IT projects.

What You Will Be Doing

• To assist the SA Manager to develop and maintain an effective system for the planning of all administrative operations within the department.
• To assist the SA Manager to structure and maintain the department so as to facilitate effective performance by department staff through optimum delegation and clearly established individual responsibilities and objectives.
• To ensure department staff perform their work effectively towards meeting the established objectives.
• To assess and monitor work in progress and assess work performance of staff towards meeting the established objectives.
• To manage the application and admission process, including processing of applications, course offers, and appeals for programmes.
• To manage the process of verifying applicants’ academic data with MOE, local polytechnics and autonomous universities.
• To manage the acceptance of offer process for all selected applicants.
• To manage the course fee payment of new students.
• To monitor accurate and up-to-date statistics on admissions.
• To prepare management reports on student admissions data and analysis on admission trend.
• To assist in preparation of any adhoc statistics request by internal or external stakeholders.
• To assist in the review of policies and procedures pertaining to student admissions.
• To develop and maintain an effective and efficient system for application and admission, CEX waiver and credit recognition.
• To review admission systems regularly to incorporate new policies and requirements.
• To liaise with Campus IT Services department on all admissions and related system enhancements and IT projects.
• To assist with University-wide activities as necessary or assigned (e.g. graduation, invigilation, orientation, open house, etc.)
• To assist with other tasks, duties as necessary or assigned

Job Requirements

• Proficient with Microsoft Office.
• A good team player with good interpersonal and communication skills.
• Pleasant disposition with good customer service skills.
• Mature, meticulous and possess a high level of discretion and integrity.
• Bilingual with good command of written and spoken English and Chinese will be an advantage as incumbent will be required to communication with international students from China.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Resourceful, and able to multi-task in a fast-paced environment.
• Enjoys meeting people and organising activities.
• Some supervisory working experience would be favourable
• An eye for detail

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

The Institute for Adult Learning (IAL) is an autonomous institute of the Singapore University of Social Sciences (SUSS). Within IAL, the Innovation Centre (IC) division manages the innovation programmes and the grants for the Training and Adult Education (TAE) sector. The Centre’s mandate is to advance the proliferation and adoption of proven innovative learning solutions. IC is made up of 3 sub-divisions:

• Adoption and Acceleration (AA),
• Exploration and Development and (ED) and
• Innovation Support Services (ISS).

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

What You Will Be Doing

Reporting to the Principal Manager, Innovation Support Services (ISS), this position’s responsibilities are:

• Evaluate and review budgets submitted by grant applicants to ensure adherence with grants guidelines and participate in ‘clinic’ sessions to provide budget advisory to grants applicants working on the grant budgets.
• Process disbursement of approved grants, including but not limited to, checking all supporting documents are submitted and verify their authenticity and accuracy, preparing approval emails and raising purchase requisitions to facilitate fund transfer.
• Perform procurement activities such as preparing purchase requisitions, professional fee payments and goods receipts.
• Prepare reporting documents to management by coordinating and updating consolidated data into these documents and handle submissions to stakeholders.
• Support the organising of events such as equipment setup & venue management, invitation and guest management, VIP liaison officers, food catering arrangements, etc.
• General divisional financial and administrative duties.
• Any other duties, including cross divisional projects or events, that may be assigned by the management from time to time to meet the needs of the organization and changing environment.

Job Requirements

• Minimum diploma in finance and budget management.
• At least three years of working experience, preferably in finance, administration, and operations.
• Demonstrated ability in meeting deadlines and dealing with financial figures.
• Possess good problem-solving and critical thinking skills.
• Ability to work independently and as a member of a team.
• The successful appointee will be based at the IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

About The Job

The Graduate Studies Office is responsible for overseeing the governance and development of the University’s graduate programmes, including Graduate Certificates, Diplomas, Master’s Degrees, and Doctoral Degrees. The office works closely with various academic schools and units and directly manages two cross-disciplinary programmes: the Master of Social Sciences and the Doctor of Philosophy.

The Senior Executive will play a critical role in supporting the efficient operation of the Graduate Studies Office, with a primary focus on admissions processing and administrative tasks. Reporting to the Manager, the Senior Executive will manage the admissions process, compile admissions data reports, and assist with developing administrative systems and reviewing policies.

What You Will Be Doing

We are seeking a highly organized and detail-oriented Senior Executive to join our team. The successful candidate will be responsible for managing the admissions process and handling various administrative tasks to ensure the smooth operation of the department.

Key Responsibilities:

• Oversee and manage the admissions process, including processing applications, issuing course offers, handling appeals, and managing the acceptance process for selected applicants.
• Manage the course fee payment process for new students.
• Prepare management reports on admissions data and analyze trends to support decision-making.
• Assist the SA Manager in developing and maintaining an effective system for planning and executing all administrative operations within the department.
• Handle ad-hoc statistical requests from internal and external stakeholders.
• Assist in reviewing and updating policies and procedures related to student admissions.
• Regularly review admissions systems to ensure they align with updated policies and requirements.
• Provide general administrative support, including document preparation, scheduling, and correspondence.
• Support event planning and organization when required.

Job Requirements

• A Bachelor’s degree in any discipline.
• Strong proficiency in digital tools (e.g., Microsoft Office Suite).
• Excellent written and verbal communication skills in English.
• Proficiency in Chinese would be an advantage to address queries from chinese speaking applicants in the China Market. .
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently.
• A team player with excellent interpersonal skills.
• Prior experience in admissions processing or administrative roles is an advantage.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

School of Business

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About the Role

We are interested in applicants in the fields of Accountancy specialising in Valuation, Assurance or Advanced Financial Reporting. Candidates with expertise in corporate governance, ESG reporting, analytics, risk management will also be considered.

If you are passionate about communicating knowledge, and can demonstrate ability to work collaboratively and engage positively with colleagues and external stakeholders, we welcome you to join us!

The successful applicant will join the Accounting discipline in the School of Business (SBIZ). The responsibilities of SBIZ full-time faculty members include teaching and developing courses, conducting academic and/or applied research, and being involved in activities in the service of SUSS and also outside of SUSS that may include outreach to industry and also involvement in industry projects.

Job Requirements

• Ph.D. degree holder in a relevant discipline.
• Those with Chartered Accountant of Singapore qualification (or equivalent professional qualification) and at least a Master's degree and industry experience in a relevant area will also be considered.
• Applicant with at least 3 years of teaching experience. Those with industry experience in the relevant area and/or are familiar with the Singapore CA Qualification will have an added advantage.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

At the Student Success Centre (SSC), we're committed to empowering students to develop their personal and professional potential to achieve success in life. Within our dynamic office, we serve as the backbone behind three essential pillars: Career Development (CD), Entrepreneurship (EN), and Student Life (STL). As an Executive for the SSC, you will play a critical role in ensuring operational excellence across the centre. You will manage financial workflows, support process improvement initiatives, and ensure the smooth execution of SSC’s programmes and activities.

What You Will Be Doing

Financial Operations (50%):

• Oversee processing of daily accounts payable and receivables transactions, and support procurement, reimbursements, and purchasing activities to ensure compliance based on organizational standards.
• Facilitate processes related to student sponsorships, funding, and travel insurance.
• Assist with budget preparation, financial audits and year-end closing activities.
• Perform quality tracking to monitor the accuracy and timeliness of financial transactions, analyse data to identify areas for improvement and reporting of financial updates for budgeting and projection needs.
• Maintain accurate and up to date records and documentation in the systems and shared drives.
• Serve as SSC’s primary contact for finance-related inquiries and issues with internal stakeholders.

Strategic Optimization (30%):

• Engage in projects focused on process improvement, system enhancements and digitalization initiatives.
• Participate in pilot testing of new system functionalities, support data migration, and ensure smooth roll-out of new processes.
• Document, streamline and refine workflows to continuously improve operational efficiency.
• Conduct periodic reviews of performance data and operational processes to assess effectiveness and identify opportunities for enhancement.

Centre Management (20%):

• Contribute to engagement and outreach initiatives and perform coordination tasks to support SSC operations, programmes and activities.
• Support staff onboarding and wellbeing initiatives to foster a positive work environment.
• Assist in database management for partners, suppliers, and vendors, and support the engagement, maintenance, and evaluation of these relationships.
• Collaborate with the offices within SSC to support different functions and events as needed.

Job Requirements

• Possess a degree in any discipline and 2 to 3 years of relevant working experience.
• Proficiency in Microsoft Office suite and Adobe Professional applications.
• Knowledge with financial management systems, principles and practices is a plus.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Proactive, with a passion for learning and problem solving.
• Capable to work independently with strong organizational, multitasking and follow-through abilities.
• Adaptable, resourceful and collaborative team player with good interpersonal skills.
• Strong verbal and written communication skills.

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers. Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Job Description

The successful candidate will provide secretariat support for the Node for Impact of Continuing Education (NICE) and managing research administration tasks.

Key Responsibilities:

• Monitor the progress of various workgroups.
• Collaborate in some of the workgroup’s research projects.
• Coordinate meetings and act as a liaison with SUSS and collaborators.
• Track research expenditures to ensure compliance with budget allocations.
• Monitor KPIs and assist in preparing reports for management.
• Ensure accurate and timely reporting to internal and external stakeholders.
• Develop policies and procedures for NICE.
• Assist in other secretariat duties as required.
• Manage ad hoc tasks and projects as assigned.

Job Requirements

• At least a Bachelor’s degree in Labour Economics, Sociology of Work or Behavioural Psychology.
• 1-2 years of experience in research administrations within an academic research office, institute or company preferred.
• Self-starter and problem solver.
• Ability to work independently and display initiative.
• Ability of multi-tasking and responding to changing priorities.
• Good time management.
• Proficiency in Microsoft Office applications and spreadsheet computations.
• Excellent organizational and interpersonal skills
• Strong verbal and written communication skills
• Good work ethic and judgment
• Good team player

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangements (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

(2-years contract)

Who We Are

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive adult learning ecosystem in support of the objectives of SkillsFuture.

IAL is leading the Adult Learning Collaboratory (ALC), the first such collaboratory in the world for adult learning. The ALC brings stakeholders in the adult learning ecosystem together to jointly innovate and co-produce solutions in an experimental environment. Stakeholders include, but are not limited to adult learning institutions, adult educators, enterprises, technologists, researchers and policymakers.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg..

What You Will Be Doing

he role of the ALC Lead Catalyst is to drive experimentation-focused activities in close collaboration with various stakeholders in the ecosystem. The appointee will lead in the design, implementation, and evaluation of experiments and change activities. The appointee will work in close collaboration with a network of change catalysts, researchers and industry specialists.

In this position, the appointee will report to Head (ALC). The responsibilities include, but are not limited to the following:

• Change Planning and Execution: Lead the design and implementation of experiments that support strategic change initiatives. Engage with stakeholders to understand their needs, analyse organisational contexts, and co-create effective change strategies including co-designing experiments to trial new approaches. Conduct detailed analysis of data from change activities and experiments, delivering actionable insights and recommendations for further action.
• Project Coordination: Oversee the documentation, coordination, and scheduling of project activities to ensure efficiency and alignment with project scope and objectives. Monitor project progress, manage timelines, and address any issues or deviations to enable project success.
• Stakeholder Communication: Champion effective communication and collaboration with both internal and external stakeholders. Ensure all parties are aligned, informed, and engaged throughout the process, addressing concerns and fostering a collaborative environment.
• Collaboratory Maintenance: Oversee and maintain the infrastructure and assets necessary for collaborative work, ensuring smooth operations, accessibility and usability of collaboratory resources for all team members.
• Additional Duties: Undertake various tasks and responsibilities, both within and outside your division, as assigned by management to support organisational needs and adapt to changing environments.

Job Requirements

• A degree in the social sciences or any other relevant field(s)
• At least 3 years of work experience, preferably with experience in organisational, policy and/or other change projects
• A commitment to building a high-trust, high-efficacy ecosystem of co-innovation and experimentation
• Critical thinking and influencing skills, with boundary crossing networking capabilities
• Sound analytical skills to support research-grounded and data-driven experimentation and innovation
• Strong writing, communication, administrative and project management skills
• Additional Information:
• The successful appointee will be based at the IAL Campus located at Lifelong Learning Institute at Paya Lebar.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

Job Description

The Student Services (SS) Department would like to invite individuals who has a passion for Customer Service to apply for this role. The shortlisted candidate will be supporting the department in delivering efficient and effective services to our students via 3 contact channels (i.e. phone calls, emails and walk-ins).

• Handle and ensure student enquiries and feedback received via phone calls, emails and walk-ins at the Student Services counter are attended to and resolved within the Service Level Agreement.
• Work with various departments and schools to provide guidance and advice on programmes to students, and to assist on students’ requests.
• Maintain the Student Portal and ensuring information are up to date.
• Provide administrative support (i.e., stationeries requisition, department roster, prepare statistics and report, etc), and facilitate events and activities support.
• Assist with University-wide activities support.

Job Requirements

• Degree in any discipline (Diploma holders with relevant customer service experience will also be considered)
• Preferably bilingual in English and Mandarin as the incumbent is required to respond to queries in Mandarin for our Chinese programmes.
• At least 1 year working experience.
• Call centre experience will be an advantage.
• Mature, meticulous and possesses a high level of discretion and integrity.
• Good communication and interpersonal skills.
• Able to commit in overtime work (up to 9.30pm) when required and during Peak periods of the University calendar.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

This position is part of the Student Services (SS) department within Office of Academic Services (AS) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter, written correspondences,and administration of Electronic Course Evaluation (eCE) surveys to foster a student centric service environment.
The candidate will support SS day-to-day operations, manage the SS Quality and Training related initiatives, assist with survey administration, and contribute towards the overall enhancement of SS service ecosystem.

What You Will Be Doing

Operations (30%)

• Monitor and supervise day-to-day student services operations, manage students’ enquiries, requests, and feedback across all touch pointsthat are received through channels such as phone, email, and walk-in.
• Manage a team of 2-3 officers and/or senior officers, providing guidance to team members on handling student feedback, especially forchallenging and complex situations.
• Identify issues/opportunities for improvement, highlight follow-up and participate in deployment of process improvements or enhancements.
• Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional requests from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance & Training (30%)

• Performs quality transactional monitoring.
• Compile and track performance at team and individual level.
• Support and maintain SS knowledge base (KB), FAQs and templates.
• Ensure all quality assurance tools, processes and procedures are properly documented.
• Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduceincomplete/inaccurate information shared to students.
• Oversees training programs for existing staff, new hires, and temps.
• Monitor and review training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary.

Electronic Course Evaluation (eCE) Survey Administration (30%)

• Support the Manager and work with IT department to implement and ensure a smooth transition to a new course evaluation platform.
• Create, publish, and monitor course evaluation projects (questionnaires) from students.
• Build, manage, and automatically distribute course evaluation reports to stakeholders.
• Perform administrator duties to maintain the new platform and manage the access rights of various users onboard the eCE platform.
• Any other ad-hoc matters related to course evaluations administration.

Strategic (10%)

• Support projects, system enhancements and process implementation for systems/applications used by SS department.

Job Requirements

• At least 2 years of supervisory experience in customer service, preferably in a contact centre environment.
• Professional Qualifications in Contact Centre, Quality Assurance and Training (e.g., COPC, ACTA, etc.) will be an added advantage.
• Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
• Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
• Strong customer service mindset with good communication and problem-solving skills.
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

(3-years contract)

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

The shortlisted candidate will report to the Manager and provide administrative support to the department.

What You Will Be Doing

• Curriculum Operations Oversight: Participate in the operations of curriculum approval & updates, course fees, academic rules, quota, course registration and acquisition & delivery of course materials, course fees. Resolve issues with precision and timeliness.
• Process Coordination: Co-ordinate and maintain efficient process for operations and activities within the department and supporting operations to ensure effectiveness and compliance with standards.
• Stakeholder Liaison: Act as a liaison between internal and external stakeholders, facilitating communication and collaboration on administrative matters pertaining to eCR, Curriculum-related activities.
• Student Support: Address enquiries from Student Services promptly, providing comprehensive solutions for routine and escalated cases, fostering a positive and supportive environment for student success.
• Data Analysis and Reporting: Prepare statistics and generate reports for both internal data requests and reporting purposes, ensuring accuracy and timely delivery of information.
• Digitalisation & Documentation: Engage proactively in identifying processes for refinements and digitalisation. Document and continuously improve work procedures for departmental activities, optimizing efficiency and effectiveness.
• System Testing and Support: Provide support for data migration and conduct essential pilot testing for new system functionalities. Resolve major issues before roll-out, ensuring a smooth transition for the team and making necessary adjustments.
• Guides and Training Material Development: Create comprehensive guides, FAQs, and workflows for internal staff and students, aiding their understanding and usage of new systems effectively.

Job Requirements

The successful candidate will assist in the day-to-day operations and assist with University-wide activities (when required).

• Degree holder with at least 3 year of relevant working experience.
• Good organizational and analytical skills.
• Meticulous with an eye for detail and excellent follow-up skills.
• Resourceful team players who are able to work independently and display initiative.
• Possess good interpersonal and communications skills.
• Proficient in Microsoft Office applications.
• An effective planner and organizer.
• Exposure in Higher Education environment is advantageous.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

About The Role

To work with Assistant Director, Office of Academic Services and Manager, Student Records to manage a team responsible for the smooth administration for full time undergraduate/law/CET programmes and provision of support including processes relating to student records, statistics, financial Schemes, reports and audits. The incumbent is also expected to identify gaps in processes and workflows and to strategize changes, system enhancements and/or adoption of new IT technologies due to evolving business policies and landscape.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

What You Will Be Doing

• Work with team to execute various operational processes according to action plan and resolve operational issues.
• Work with stakeholders to translate new/revised business policies into implementation plans
• Manage team administration, performance and development.
• Work with team to actively review and contribute to the improvement of system and processes within department.
• Oversees the administrative aspects of financial schemes, statistics and data reporting to internal and external stakeholders.
• Assist with University-wide and divisional activities/tasks as necessary or assigned (eg graduation, invigilation, minutes taking, etc).

Job Requirements

• Degree with at least 5 years' working experience, of which 3 years at assistant managerial level leading a team.
• Able to lead in identifying gaps in processes and workflows and to strategize changes for process/system enhancements and/or adoption of new IT technologies due to evolving business policies and landscape.
• Computational thinker with strong analytical and reasoning skills.
• Influencer with good interpersonal and communications skills to work well with people collaboratively.
• Resourceful, innovative and able to multi-task in a fast paced environment.
• Self-motivated, positive attitude, able to work independently and take initiative.
• Proficient with Microsoft Office skills.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangements (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.
We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.
Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.
For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

What You Will Be Doing

The shortlisted candidate will report to the Manager and provide administrative and outreach support to the department.

A. Marketing and Outreach

• Represent SUSS to promote the university and programme offerings in both local and overseas outreach activities.
• Assist Outreach Team Lead on allocation of team resources for outreach activities.
• Assist Outreach Team Lead on liaison matters with internal and external stakeholders for outreach activities.
• Prepare marketing collaterals and procure premiums for all outreach activities.
• Maintain accurate and relevant statistics for outreach activities.
• Undertake programme counselling - manage enquiries via phone, emails and manage applicants or leads’ enquiries via CRM system.

B. Admissions and Selection

• Assist Manager in admissions-related work, which includes applications and admission processing of full-time undergraduate programmes.
• Assist in the planning and execution of selections interviews for admissions, and other admissions-related activities.
• Communicate matriculation information and details to enrolled students.

C. Others

• Participate and assist in University-wide activities as specified in the respective action plans and/or duty rosters, e.g., examination invigilation, orientation, convocation, etc.
• Assist with any other ad-hoc projects, tasks and duties as necessary and/or assigned.

Job Requirements

• Degree Holder with at least 5 years of relevant working experience, preferably in marketing and administrative, and customer service/administration
• Bilingual with good command of written and spoken English and Mandarin
• PC literate, and proficient in Microsoft Office applications
• Able to do data analysis and information research
• Self-motivated, positive attitude, able to work independently and take initiative
• A good team player with good interpersonal and communication skills
• Mature, meticulous and possess a high level of discretion and integrity
• Resourceful and ability to multi-task in a fast-paced environment
• Enjoys meeting people and organising activities
• Some supervisory working experience would be favourable

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!
Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

The Institute for Adult Learning (IAL), an autonomous institute of the Singapore University of Social Sciences, is at the forefront of building capabilities and continuing professional development for an effective, innovative and responsive adult learning sector.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences and Institute for Adult Learning, please visit www.suss.edu.sg or www.ial.edu.sg.

About The Role

We are looking for a Learning Systems Administrator to join our team. This role is crucial for administering and supporting our learning systems to ensure a seamless, efficient, and effective learning experience for our adult learners. If you are passionate about education technology, and are proficient in managing learning platforms, we encourage you to apply.

What You Will Be Doing

• Learner Enrolment:

1. Handle the process of enrolling learners into various systems and courses.
2. Ensure the enrolment process is user-friendly and efficient.

• User Support:

1. Provide timely and effective support to users experiencing learning systems, tools, or content issues.
2. Maintain a helpdesk system to track, prioritize, and resolve user queries and technical problems.
3. Create and maintain user guides and documentation for learners.
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• Reporting and Analysis:

1. Gather and consolidate data to create reports on learner performance, system usage, and other metrics.

Job Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
• Experience as an IT Administrator, System Administrator, or similar role.
• Good understanding of learning management systems and educational technologies.
• Proficient in Microsoft Excel and data analysis.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg.

About The Role

Navigating co-parenting, parenting stress and child development in a novel Work From Home (WFH) environment: A mix-methods naturalistic on-field investigation

The BRAIN Lab, led by Dr. Atiqah Azhari, in the SUSS School of Humanities and Behavioural Sciences is seeking qualified research staff to participate in a study of “Navigating co-parenting, parenting stress and child development in a novel Work From Home (WFH) environment: A mix-methods naturalistic on-field investigation”. This a mixed-method project that uses fNIRS neuroimaging technology and interviews to understand parenting and work-from-home behaviours. The project is scheduled to run for three years.

What You Will Be Doing

• To conduct neuroimaging data collection on-site in participant’s’ homes
• To conduct data processing and analyses
• To assist with scientific writing
• To assist with administrative duties

Job Requirements

Qualification / Experience Required

• A Bachelors degree in any field of sciences or social sciences
• Previous experience with neuroimaging research using fNIRS is strongly preferred

Applications should be made to:
Dr. Atiqah Azhari (email: atiqah@suss.edu.sg) at SUSS School of Behavioural Sciences, Singapore University of Social Sciences, 463 Clementi Road, Singapore 599494