Total 122 job vacancies by The Big Phone Store

Position: Administrative Assistant
Type: Full-Time (Monday - Friday)
Location: Office-Based
Salary starting from: £23,500 DOE

Are you a hard-working, dedicated individual with a positive attitude? Do you want to succeed in a supportive environment where your contributions matter? If so, we have the perfect opportunity for you!


We are seeking a dynamic Administrative Assistant to join our team. This role is crucial in supporting our B2B Sales Manager, Operations Director, and Customer Service Support team. The tasks will be varied, offering a mix of repetitive duties and new challenges, making each day unique.

Key Responsibilities:

• Assist the B2B Sales Manager with administrative tasks.
• Provide support to the Operations Director as needed.
• Aid the Customer Service Support team with various administrative duties.
• Utilize Excel and Microsoft Office for daily tasks.
• Perform a range of tasks depending on the needs of team members.

What we offer:

• Guidance and on-the-job learning opportunities.
• A supportive and positive work environment.
• The chance to be an integral part of a dedicated team.

Qualifications:

• No formal experience necessary.
• Proficiency in Excel and Microsoft Office is beneficial.
• Hard-working and dedicated.
• Positive attitude and eagerness to succeed.
• Ability to adapt to varying tasks and team needs.


Initial internships available for those with little to no experience but can demonstrate passion and knowledge.

We do not work with recruitment companies, no exceptions

Benefits of working for us:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay

Entry Level Sales Executive
Location: Wolverhampton, West Midlands
Salary: £22,500 - £30,000 with performance-based bonuses
Position Type: Full-Time, Permanent

Why Join Us?

• Stability: Permanent position in a secure and growing industry
• Growth: Clear paths for personal and professional development
• Team Spirit: Collaborative and supportive work culture
• Rewards: Competitive salary, uncapped commissions, and great perks

Your Role
As a Junior/Trainee Telesales Executive, you will:

• Promote and sell our products and services through various channels, including email, WhatsApp, Instagram, and more
• Engage with existing customers and generate new leads through inbound and outbound sales activities
• Build and maintain strong relationships with customers to drive revenue and achieve monthly and quarterly sales targets

What We’re Looking For:

• Motivation and Passion: A drive to excel and deliver exceptional results
• Resilience and Confidence: Ability to overcome challenges and meet goals
• Eagerness to Learn: Open to acquiring new skills and solutions

Key Skills:

• Excellent communication, negotiation, and interpersonal skills
• Strong organisational and time-management abilities
•Familiarity with CRM systems and sales tools (training provided)

No Experience? No Problem!
We offer internships and comprehensive training for those eager to learn, with mentoring and support from experienced team members.

Company Benefits:


• Employee discounts, pension scheme, and free parking
• Work-life balance: paid time off on birthdays, up to 28 days of paid holiday, and more for long-term service
• Career growth: Progress into senior sales or team leadership roles

Ready to Join Us?
If you're ready to embark on an exciting career and want to work for a company that invests in your growth, apply now!

Customer Service Representative
Location: Wolverhampton, West Midlands
Salary Range: £24,000 - £30,000 DOE (Dependent on Experience)
Job Type: Full-Time, Permanent
Working Schedule: Monday – Friday
No cold calling involved!

About Us:
At The Big Phone Store, we have been a trusted name in the mobile phone industry for over 20 years, providing top-notch products and customer service. We pride ourselves on creating a seamless, positive experience for every customer, and we need dedicated individuals to help us continue to deliver this high level of service.

Role Purpose:
As a Customer Service Representative, you’ll be the key point of contact for customers, providing support over the phone and via email. Your role will involve addressing inquiries, resolving issues, and ensuring a high level of customer satisfaction. You’ll play a crucial part in ensuring our customers receive the best service, contributing directly to our continued growth and success.

Key Responsibilities:

• Respond to customer inquiries through phone and email in a timely and professional manner.
• Provide accurate information on our products, services, and policies.
• Troubleshoot and resolve customer issues, ensuring solutions meet their needs.
• Proactively follow up with customers to confirm their issues are resolved and their expectations are exceeded.
• Log customer interactions and maintain records in our CRM system for accurate tracking.
• Work with the team to continuously improve processes and customer satisfaction.

What We’re Looking For:

• Quick learner with a proactive attitude.
• Excellent communicator with strong problem-solving skills.
• Able to work well in a team and contribute to a positive work environment.
• Organised and capable of managing multiple tasks effectively.

Benefits of Working for Us:

• Up to 28 days of paid holiday, with additional holidays rewarded for each year of service.
• Birthday off as paid leave.
• Free onsite parking and staff discounts.
• Pension scheme and sick pay.
• Diversity and inclusion are core values—we’re an equal opportunities employer committed to a fair and supportive workplace.

Back End Developer
Onsite / Remote (Sponsorship available after 6 - 12 months)
Full Time
Competitive salary dependent on experience

We at The Big Phone Store are expanding and we are looking for more experienced Back End Developers to join our growing team.

We want individuals to join our team who are passionate about coding and who can demonstrate this passion. You will be joining a team of passionate fellow coders who eat breath and sleep code.

As a full-time, permanent member of our team, you will play a crucial role in shaping the future of our company and supporting our continued growth.

We offer the possibility of visa sponsorship after a probationary period of 6 to 12 months, subject to performance. This can be remote if outside of the UK and onsite if UK based.

Experience with the Laravel PHP Framework is MUST!

Our developer should:

• Develop and maintain code using PHP and Laravel framework.

• Collaborate with our front-end developers to integrate user-facing elements.

• Develop and implement APIs

• Complete modules with little to no supervision

• Explain technical issues to non-technical people

• Manage and prioritise own workload - no micromanagement here!

• Able to forecast timescales and project plan

• Able to troubleshoot and debug

• Write clean, well - tested code which stands the test of time and does not become a legacy nightmare of tomorrow

• Able to write scalable code



We want a developer who will learn and adapt to our business needs. We have so many in house systems and so many exciting projects in the pipeline and we are looking for the righ developer to join our team.

Our ideal qualities:

• Proven experience / Proven passion

• Good knowledge of PHP and/or Laravel

• Experience with SQL databases

• Able to work alone and as part of a small team

• Confident in their ability and their code

• Have a passion for code

• Enjoy learning and learns quickly

• Strong problem-solving skill and attention to detail

• Excellent communication skills

• Possess integrity, be honest and trustworthy

• Take on ownership and responsibility


Are you a keen developer looking to work in a place of value where you are more than just another number at a desk and have a genuine valued input?

Do you want to work with a team who are passionate, dedicated and techy?

Apply now and join the refurbished revolution!

Why us?

• Permanent position
• Apple equipment supplied when in UK
• Expenses covered for tech conferences i.e Larameets
• Flexible working hours
• UK sponsorship available for non-residents after 6 - 12 months probationary period
• Hybrid working available - 2 days a week in the office (once approved)
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality and inclusion
• Birthdays off and paid for without having to use any holiday entitlement.
• 28 days holiday including bank holidays
• 1 extra day holiday rewarded for every year of service

Tablets & iPad Category Manager
Full-time, Onsite
Wolverhampton


Key Responsibilities:
• Category Management

• Product Portfolio Management

• Inventory Management

• Sales Strategy

• Market Analysis

• Product Knowledge

• Performance Tracking

• Collaboration

Qualifications:
• Passionate about tablets and iPads
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to work effectively in a team environment.
• Basic knowledge of tablets and iPads and willingness to learn more in-depth product information.
• Proficient in Microsoft Office Suite and other relevant software.
• Individuals who are hungry, doers who have a passion to achieve
• Have a sense of urgency and be able to come up with solutions.

What We Offer:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2

The Big Phone Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Laptop & PC Category/Brand/Product Manager
Full-time, Onsite
Wolverhampton



Key Responsibilities:
• Category Management
• Product Portfolio Management
• Inventory Management
• Sales Strategy
• Market Analysis
• Product Knowledge
• Performance Tracking
• Collaboration

Qualifications:
• Passionate about laptops and PCs
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to work effectively in a team environment.
• Basic knowledge of laptops and PCs and willingness to learn more in-depth product information.
• Proficient in Microsoft Office Suite and other relevant software.
• Individuals who are hungry, doers who have a passion to achieve
•Have a sense of urgency and be able to come up with solutions.


What We Offer:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2

The Big Phone Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Mobile Phone / Smartphone Category Manager
Full-time, Onsite
Wolverhampton



Key Responsibilities:
• Category Management
• Product Portfolio Management.
• Inventory Management
• Sales Strategy
• Market Analysis
• Product Knowledge
• Performance Tracking
• Collaboration


Qualifications:
• Passionate about mobile phones and smartphones (Apple, Samsung & More)
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Ability to work effectively in a team environment.
• Basic knowledge of mobile phones / smartphones and willingness to learn more in-depth product information.
• Proficient in Microsoft Office Suite and other relevant software.
• Individuals who are hungry, doers who have a passion to achieve
• Have a sense of urgency and be able to come up with solutions.

What We Offer:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2

The Big Phone Store is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Machine Learning Engineer

Hybrid Role

Full Time

Wolverhampton

Starting salary £25,000


Key Responsibilities:
• Develop and implement machine learning models to optimize various aspects of our business.
• Present AI-driven insights and solutions to stakeholders clearly and effectively.
• Collaborate with stakeholders to identify business areas where AI can add value.
• Work closely with team members, fostering a positive and humble working environment.

Requirements:
• Strong knowledge of AI and machine learning concepts.
• Excellent communication skills for presenting ideas to stakeholders.
• Ability to work collaboratively with team members and stakeholders.
• Analytical background or a deep passion for data.
• Result-driven, hardworking, and positive attitude.
• Individuals who are hungry doers who have passion to achieve
• Have a sense of urgency and able to come up with solutions.

Why Join Us?
Be part of an innovative company in the growing refurbished phone industry.
Contribute to meaningful projects that directly impact our business.
Engage with a team that values creativity, collaboration, and a positive work culture.

Company Perks:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2


How to Apply:
We welcome applicants from all backgrounds. If you're excited about leveraging AI to drive business success and want to be part of a forward-thinking team, apply now!

Office Junior
Location: Wednesfield, Wolverhampton
Position: Full Time / Part Time
Salary: £6.40 – £11.44 per hour


The Office Junior plays a crucial role in ensuring the smooth operation of office activities. This entry-level position provides general administrative support, assisting with various tasks that contribute to the efficiency and effectiveness of the office environment.

Key Responsibilities:
• General administrative support
• Office maintenance / upkeep
• Data Entry
• Support Senior Staff
• Customer Service Support

What We're Looking For:

• Adaptability
• Reliability
• Communication Skills
• Attention to Detail
• Organised
• Team Player
• Positive Attitude
• Friendly and approachable demeanor.

Ideal Candidate:

• This role is perfect for a recent school or college leaver eager to start a career.
• No prior experience required – we provide on the job training.

We do not work with recruitment companies, no exceptions

Benefits of working for us:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay

Digital Merchandiser
Location: Wolverhampton
Salary: £24,000 - £29,000


Key Responsibilites:
• Develop and implement pricing strategies that align with the company's sales and profitability goals.

• Conduct thorough market research to understand pricing trends, consumer behavior, and competitive landscape.

• Implement dynamic pricing models to respond to market changes and optimize revenue.

• Monitor competitor pricing and promotional activities regularly.

• Analyze competitor strategies and adjust pricing tactics to maintain a competitive edge.

• Utilize pricing tools and software to track and compare market prices.

• Analyze sales data, customer feedback, and market trends to evaluate the effectiveness of pricing strategies.

• Generate regular reports on pricing performance, highlighting key metrics and insights.

• Use data-driven insights to make informed pricing decisions and recommendations.
• Work closely with the marketing, sales, and inventory teams to align pricing strategies with overall business objectives.

• Collaborate with product managers to understand product margins and cost structures.

• Coordinate with the e-commerce team to ensure accurate pricing display across digital platforms.

• Plan and execute pricing promotions and discounts to drive sales and clear inventory.

• Evaluate the impact of promotions on sales and profitability, adjusting strategies as needed.

• Ensure all promotional pricing is accurately reflected across digital channels.

• Continuously monitor and refine pricing strategies to improve efficiency and effectiveness.

• Stay updated on industry best practices and emerging pricing strategies.

Who We’re Looking For:

• Analytical Skills
• Tech-Savvy
• Detail-Oriented
• Team Player
• Communicator
• Passionate: A love for numbers, data analysis, and e-commerce.

Experience: Previous experience in digital merchandising, pricing strategy, or a related e-commerce role is preferred but not mandatory.

Why Join Us?

• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay

If you’re a strategic thinker with a passion for pricing and digital merchandising, we want to hear from you! Don’t worry if you’re not highly experienced – if you have the enthusiasm and drive, we can provide the mentorship and guidance you need to succeed.

Administrator
Permanent, Full-time
Wednesfield, Wolverhampton
Starting from £23,000 per annum

Schedule: Monday – Friday, 37.5 – 42.5 hours per week

We're looking for a dedicated team player to join us as an administrator. Your role will involve providing essential administrative support and handling various tasks vital to our smooth operation.

Key Responsibilities:

• Office Management
• Communication
• Be the point of contact between internal staff and external parties to pass on messages when needed. Handle emails, phone call and correspondence as and when required
• Record Keeping:
• Financial Administration:
• Staff Personnel / Recruitment Support
• Event Co-ordination:


Ideal Candidate:
• Ability to independently plan and manage workload.
• Strong communication skills, both written and verbal.
• Proficiency in computer usage, especially in Microsoft Office applications.
• Consistent work ethic with an eye for meeting objectives and deadlines.
• Flexible and proactive in adapting to evolving business needs.


Overall, as a general administrator, you would play a critical role in keeping an organization running efficiently by managing administrative tasks and providing essential support to staff and management.

We welcome applications from candidates with little to no experience who show passion and eagerness to learn.

Initial internships are available.

Benefits:

• Permanent position in a recession-proof industry sector.
• Flexible working hours.
• Staff discounts.
• Pension scheme.
• Social events and outings.
• Free onsite parking.
• Equal opportunities employer committed to diversity, equality, and inclusion.
• Birthday leave and pay without using holiday entitlement.
• Up to 28 days of paid holiday.
• Additional holiday day awarded for each year of service from the second year onwards.

Entry Level Ecommerce Assistant
Full Time. Monday to Friday
Wednesfield, Wolverhampton
£24,000 - £28,000


We are seeking a motivated and dedicated individual to join our team as an E-Commerce Assistant / Administrator. In this role, you will be responsible for supporting the day-to-day operations of an online retail business and ensuring smooth functionality across various digital platforms.


No prior experience is necessary, but a passion for technology and a drive to succeed are highly desirable. We encourage you to apply if you are hardworking, adaptable, and eager to learn in a fast-paced environment.

Key Responsibilities:

• Upload new product listings
• Ensure product descriptions are accurate and compelling
• Update and maintain product catalogues with current pricing, images, and inventory levels.

• Respond promptly to customer inquiries via email, chat, or phone
• Resolve customer issues regarding orders, payments, returns, and shipping.
• Provide product information and recommendations to customers.


• Assist with administrative tasks
• Maintain accurate records and documentation related to eCommerce.


Ideal Candidate:

• No prior experience needed; we welcome candidates with a strong work ethic and a willingness to learn.
• Hardworking and dedicated
• Strong English skills to effectively create listings.
• Adaptable and flexible to meet the changing needs of the business.
• Organized and detail-oriented.
• Creativity is considered an advantage for this role.
• Strong attention to detail and organizational skills.


Initial internships available for those with little to no experience but can demonstrate passion and knowledge.

We do not work with recruitment companies, no exceptions

Benefits of working for us:
• Permanent position
• Industry sector – Recession Proof
• Flexible working hours
• Staff discounts
• Pension scheme
• Days out and other social events
• Free onsite parking
• Equal opportunities employer fully committed to diversity, equality, and inclusion since 1999
• Birthdays off and paid for without having to use any holiday entitlement
• Up to 28 days of paid holiday
• One extra day holiday rewarded for every year of service from year 2
• Sick pay

Email Marketing Assistant
Full Time
Wolverhampton
Salary: Negotiable depending on experience, above market rate


Responsibilities:


• Develop email marketing strategies aligned with business goals.
• Plan and execute email campaigns, considering audience segmentation, timing, and content relevance.

• Write compelling email copy that resonates with the target audience.
• Design visually appealing emails

• Segment email lists based on demographics, behaviors, and preferences.
• Personalize email content and messaging to increase relevance and engagement.


• Monitor key email marketing metrics such as open rates, click-through rates, and conversions.
• Use analytics and insights to refine targeting strategies and improve campaign effectiveness.


• Ensure email campaigns comply with regulations such as GDPR and CAN-SPAM.
• Monitor email deliverability and take steps to minimize spam and maximize inbox placement.


• Set up automated email campaigns (e.g., abandoned cart reminders) to nurture leads and enhance customer relationships.
• Utilize CRM systems and email marketing platforms to manage email lists, workflows, and automation.


• Generate reports on email campaign performance and provide insights to stakeholders.
• Continuously analyze data to identify trends, opportunities, and areas for improvement.


Qualifications:

• Experience or passion in email marketing, preferably in e-commerce or retail.
• Familiarity with email marketing platforms like Mailchimp, Klaviyo, or Constant Contact.
• Strong copywriting and communication skills.
• Detail-oriented with excellent organizational skills.
• Passion for technology and customer-centric marketing.
• Analytical mindset with problem-solving skills.
• Positive attitude and willingness to collaborate.


This role is open to recent graduates or those without commercial experience who can demonstrate passion and interest.

Company Perks:

• Staff discounts.
• Pension scheme.
• Team-building activities.
• Free onsite parking.
• Commitment to diversity and inclusion.
• Paid birthday leave.
• Generous holiday allowance.
• Sick pay benefits.
• Bonus structure.

Artificial Intelligence (AI) Engineer
Full Time
Hybrid (2 days remote and 3 days in-office)
Wolverhampton
Salary: Negotiable dependent on experience, above market rate.


Responsibilities could include but aren’t limited to:
• Design, develop, and maintain AI systems to enhance product offerings and customer interactions.
• Conduct research and experimentation to improve AI algorithms and models.
• Train, evaluate, and deploy machine learning models into production environments.
• Collaborate with cross-functional teams to understand business requirements and deliver AI solutions that align with company values and missions.
• Monitor, troubleshoot, and optimize deployed AI systems for performance and reliability.
• Communicate effectively with team members, including leaders, to share ideas, discuss problems, and drive continuous improvement.

Qualifications and qualities which are preferred but not essential:
• Strong understanding of machine learning algorithms, deep learning frameworks, and AI technologies.
• Analytical and problem-solving skills, with the ability to challenge ideas and processes.
• Positive attitude, respectfulness, and willingness to collaborate in a team environment.
• Excellent organizational skills, with the ability to prioritize work effectively and maintain tidiness in physical and digital environments.
• Ability to communicate clearly and escalate issues when necessary.

This role could be suited to a recent graduate or someone who may not have commercial experience but can prove the passion and interest they have for the topic.

Internships available for the right candidate.

Company Perks:
• Permanent position offering stability and growth opportunities
• Staff discounts on our products
• Comprehensive pension scheme
• Exciting team-building activities and social events
• Free on-site parking
• Commitment to diversity, equality, and inclusion as an equal opportunities’ employer
• Paid time off on birthdays, separate from annual leave entitlement
• Up to 28 days of paid holiday
• Sick pay benefits
• Generous bonus structure
• Additional day of holiday for each year of service from the second year onwards

PPC
Full Time
Salary: £25,000 - £40,000


About the Role:
As a PPC/Paid Search Analyst, you will drive Pay per Click media strategies for our clients. We're not just looking for robots—we value passion over experience. If you're eager to learn and contribute, apply even if you don't meet all criteria.

Key Responsibilities:

• Campaign Management
• Keyword research, ad creation, bid management, campaign setup, ad extensions.

• Performance Monitoring Analytics, KPI tracking, A/B testing.

• Optimization
• Budget management, quality score improvement, conversion optimization, geo-targeting, and audience targeting.

• Reporting


Professional Competencies:

• Passion for search and internet marketing.
• Creative problem-solving skills.
• Attention to detail and ability to multitask.
• Strong communication skills.
• Quick learner with the ability to apply knowledge effectively.


Professional Skills & Qualifications:

• Experience in SEM and PPC.
• Proficiency in MS Excel, PowerPoint, and Word.
• Familiarity with Google Analytics and PPC ad platforms (AdWords, Bing).
• AdWords/Bing certification a plus.
• BS/BA degree preferred but not required

Benefits of working with us:
• Permanent position.
• Flexible working hours.
• Staff discounts.
• Pension scheme.
• Social events and days out.
• Free onsite parking.
• Commitment to diversity, equality, and inclusion.
• Paid time off on birthdays.
• Up to 28 days of paid holiday.
• Additional holiday for each year of service from the second year onwards.