Total 3 job vacancies by Umanah12 Trading Pte. Ltd.

We are looking for a dedicated application manager to join our IT department and take over the supervision of our network and software applications. The responsibilities of the application manager include identifying the best applications for the business's needs, installing the software, and upgrading and repairing the software as needed.

To be successful as an application manager, you should have a strong working knowledge of computer networking and administration, as well as expertise with computer troubleshooting. Ultimately, a top-notch application manager should have excellent technical skills, attention to detail, and the ability to adhere to deadlines.

Application Manager Responsibilities:

• Analyzing business operations and the business's computer systems and determining which software applications could improve efficiency.
• Making recommendations on whether to upgrade the existing systems or install new ones.
• Leading teams of IT specialists in the implementation and upgrading of network hardware and software.
• Monitoring the roll-out of new software applications to ensure there are no problems.
• Troubleshooting and resolving any problems with business application software.
• Creating and overseeing protocols and procedures for the use of any new software applications.
• Training employees on the use of any new software applications and maintaining a good work atmosphere.
• Managing local area networks, installing and maintaining routers, generating email addresses, and creating passwords and backups.
• Creating, executing, and maintaining company databases.
• Maintaining up-to-knowledge of the latest software developments.

Application Manager Requirements:

• A bachelor's or graduate's degree in programming, computer engineering, computer science, or a related field.
• Experience working as a junior IT specialist.
• Broad working knowledge of computer networking, installation, and administration.
• Experience with database management and project management.
• Excellent technical skills.
• Expertise in troubleshooting viruses and other computer problems.
• The ability to remain up-to-date with the latest software developments.
• Strong leadership, management, and customer service skills.
• Great analytical, problem-solving, and communication skills.
• The ability to handle stressful situations.

We are looking for a passionate and solution-oriented senior account manager to be responsible for multiple client accounts. The senior account manager's responsibilities include maintaining a thorough knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

To be successful as a senior account manager, you should be able to manage and develop your accounts and ensure client satisfaction. Ultimately, an outstanding senior account manager should have strong communication, customer service, and account management skills and be highly organized and accomplished at solving problems and closing deals.

Senior Account Manager Responsibilities:

• Following up on leads and winning new clients.
• Developing and implementing strategic plans to manage and grow accounts.
• Retaining clients and building strong, trusting relationships.
• Understanding client needs and identifying new business opportunities within your portfolio.
• Providing superior customer service and ensuring client satisfaction.
• Communicating and coordinating with internal teams to deliver solutions.
• Identifying opportunities for improvement and proposing new tools and processes.
• Supporting sales teams to improve their performance and reach targets.
• Developing and maintaining excellent knowledge and understanding of our business, offerings, competitors, and industry.

Senior Account Manager Requirements:

• Bachelor's degree preferred.
• 2+ years of experience with business development, sales, or account management.
• Experience managing large account portfolios.
• Strong customer service and project management skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in Microsoft Office and CRM software.
• Highly organized and solution-oriented.
• Detail-oriented and able to prioritize.
• Self-starter and able to work efficiently under pressure.

We are seeking a versatile senior software manager to develop cutting-edge software solutions to optimize our business operations. In this role, your duties will include supervising junior software developers, analyzing software performance and configuration systems, and managing the deployment and integration of new software. You will also be required to hire new software developers.

To ensure success as a senior software manager, you should possess extensive experience as a senior software manager and a mentor of junior software developers. First-class senior software managers drive software innovation at their companies.

Senior Software Manager Responsibilities:

• Consulting with management and software developers to determine software solution requirements.
• Evaluating software solutions and system performance, as well as supervising the software development team.
• Demonstrating patience and using effective explanations when mentoring junior software developers.
• Managing the development, deployment, and integration of software solutions.
• Determining system specifications and analyzing test stage data prior to software installation.
• Managing the installation and configuration of software solutions.
• Collaborating with front end users on software functionality.
• Resolving software deployment and integration errors, and documenting processes.
• Performing routine maintenance and monitoring performance metrics.
• Keeping abreast of new software technologies, as well as conforming to best practices in cybersecurity.

Senior Software Manager Requirements:

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• Master's degree in a related field preferred.
• 5 years of experience in software development and team management.
• In-depth knowledge of programming languages such as Python and JavaScript.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Extensive experience in developing, deploying, and integrating software solutions.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of best practices related to data encryption and cybersecurity.
• Ability to keep up with software industry trends and innovation.
• Exceptional interpersonal and communication skills.

As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

If you’re a self-starter, motivated and want to make a significant impact in the business world, we would love to have you. We offer competitive remuneration packages, health & travel benefits, and plenty of growth opportunities.

Objectives of this role

• Analysing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.

Your tasks

• Conduct a thorough data analysis and process mapping to identify obstacles, inefficiencies and opportunities for improvement.
• Develop and implement relevant processes and technologies to optimise the organisation’s internal operations.
• Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations.
• Communicate with shareholders and stakeholders to ensure alignment on proposed changes.
• Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Provide training and support to team members on new processes and best practices.

Required skills and qualifications

• Bachelor’s degree in business administration, management or a related field.
• 5+ years of experience in business process analysis and project management.
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.

Preferred skills and qualifications

• Relevant certification in business process management or a related field.
• Working knowledge of process improvement methodologies, such as Lean Six Sigma.
• Experience in project management and change management.
• Knowledge of specific industry regulations and standards.
• Experience in change management methodologies.
• Familiarity with data analytics and visualisation tools.