Total 7 job vacancies by Vizrt

We are looking for a skilled IT Site Service Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our IT systems and infrastructure.

• Provide first and second level support for all employees, resolving IT issues and providing technical assistance.
• Document IT issues and solutions, and maintain the IT knowledge base and service desk system.
• Handle local IT infrastructure on-site, ensuring the availability and security of our network, devices, and systems.
• Perform onboarding training for new hires and educate users on how to use IT tools and resources effectively.
• Order hardware and software, and manage local support and maintenance contracts with external vendors and partners.
• Together with R & D infrastructure team, responsible for our local datacenters, server administration and manage UPS systems.

• Proven experience as an IT Site Service Technician or similar role.
• Strong knowledge of IT systems, networks, and hardware.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• As we are a global company you also need to have good knowledge in writing and speaking in English.
• Knowledge in ITIL
• AWS and Azure knowledge

We offer a comprehensive benefits package that includes:

• Health Insurance: Comprehensive medical, dental insurance plans to keep you and your family healthy.
• Provident fund: Plan with company match to help you plan for your future.
• Paid Time Off: Generous vacation days, sick leave, and holidays to ensure you have a work-life balance.
• Professional Development: Opportunities for ongoing training

Join our team and take advantage of these benefits while working in a dynamic and supportive environment.

Recruitment Process

1. Recruiter Screening
2. Team Interview
3. Technical Discussion
4. Final Interview

The Accounts Receivable (AR) Collection Specialist is responsible for managing the collection of outstanding invoices from customers. This role involves tracking accounts, coordinating with clients to ensure timely payment, resolving issues related to overdue accounts, evaluating creditworthiness, and implementing strategies to minimize financial risk. The AR Collection Specialist plays a crucial role in maintaining healthy cash flow and ensuring the financial stability of the company.

Key Responsibilities:

• Collections: Contact clients regarding overdue invoices via phone, email, or written correspondence. Follow up on payment commitments and address any payment issues.
• Credit Management: Evaluate and monitor customers’ creditworthiness. Establish and review credit limits and terms based on risk assessments and payment history.
• Credit Risk Assessment: Conduct credit checks and analyse financial statements to assess potential credit risks. Recommend adjustments to credit terms or limits as necessary.
• Customer Relations: Build and maintain strong relationships with clients to facilitate smooth collections. Address and resolve any customer concerns or disputes related to billing and credit terms.
• Reporting: Prepare and present reports on account statuses, collection activities, and outstanding receivables. Provide insights into collection trends, credit risk, and areas for improvement.
• Compliance: Ensure compliance with company policies, accounting standards, and legal requirements related to collections and credit management. Maintain confidentiality and handle sensitive information with discretion.
• Collaboration: Work closely with the finance team and other departments to ensure accurate financial records and resolve any issues impacting collections and credit management.
• Process Improvement: Identify opportunities for improving the collections and credit management processes. Implement best practices to enhance efficiency and effectiveness
• Other: Perform other related month-end activities and tasks assigned by the Collection Manager

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• Minimum of 3-5 years of experience in accounts receivable, collections, or a similar role.
• Strong understanding of accounting principles, credit management, and collection practices.
• Excellent communication and negotiation skills.
• Proficiency in accounting software (preferably Dynamics 365 Business Central) and Microsoft Office Suite.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to handle multiple tasks and work under pressure.
• Professional demeaner with a strong customer service orientation.
• Self-motivated and able to work independently.
• High level of integrity and confidentiality.
• Proficient in English

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

As part of the Enterprise MAM Support team the 24/7 support engineers are responsible for handling all inbound cases raised by Vizrt MAM customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.

The Support Engineer will be working in evening shift (Thailand time 15:00 - 24:00)

Responsibilities:

• You will accept all inbound customer contacts either by Phone or through global support portal
• You will prioritize case workload as per the global support priority process
• You will troubleshoot, identify solutions and, using effective communications work in partnership with our customers to ensure resolution and satisfaction
• You will escalate appropriate cases where necessary to other departments (E.G. System Engineering)
• You will take ownership of individual performance to achieve KPI expectations
• You will adhere to the Global Support Quality Framework expectations
• You will ensure full, effectively communicated handovers where appropriate
• You will manage upwards to Support leadership community to raise concerns/friction points from support offering appropriate resolutions
• You will share knowledge & understanding with colleagues and management proactively
• You will attend regular meetings with fellow support engineer to review common feedback & best practice, summarizing to Head of support

• You have experience in leading customer interactions both face to face and in remote meetings
• You have deep understanding of customer install base variables, understanding requirements & risks
• You have strong English communication skills, both oral and written.

• It is preferred if you have strong understanding of Vizrt product road map with ability to recommend future solutions for customer. Preferably vast experience of the Vizrt MAM Products.

This position reports to the Head of Systems Engineering in the Business Unit Enterprise Media Asset Management.

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

We are looking for skilled IT Saas Support Engineers to join our growing 24/7 Global Support team. You should have experience building or maintaining systems using many platforms and technologies. This opportunity is a great fit for system admin and field support engineer looking to step up to the next level.

Work as part of the global support team, should be able to Analyse and resolve technical issues independently and help other team members as needed.This role has a flexible 24/7 shift.

Responsibilities:

Responsible for analyzing and finding solutions to technical support issues. Customers log technical support issues in our support portal or by phone. The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues.

• You will provide technical support to customers using our SaaS products, addressing their inquiries, issues, and concerns in a timely and professional manner.
• You will diagnose and troubleshoot complex technical problems related to our SaaS applications, cloud computing, networking, databases, and operating systems.
• You will collaborate with cross-functional teams, including developers and other support engineers, to investigate and resolve customer issues efficiently.
• You will document troubleshooting steps, issue resolutions, and other technical information to contribute to the knowledge base and enhance self-service options for customers.
• You will ensure customer satisfaction by delivering exceptional service, managing expectations, and maintaining positive relationships with clients in line with our quality framework.
• You will communicate effectively with customers through various channels, including email, chat, and phone, providing clear and concise explanations of technical concepts.
• You will stay updated with the latest industry trends, technologies, and best practices in SaaS support, and continuously enhance technical skills and knowledge.
• You will contribute to the improvement of our SaaS products by providing feedback, identifying recurring issues, and suggesting process enhancements.

• You have a Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• You have proven experience as an IT SaaS Support Engineer or a related role, with expertise in supporting cloud-based SaaS platforms.

• You have strong technical skills in SaaS platform architecture, cloud services, scripting, database management, networking, and security.
• You have proficiency in working with APIs for integration and automation.
• You have excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
• You have effective communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• You have knowledge of containerization and orchestration platforms (e.g., Docker, Kubernetes) is a plus.
• You have Familiarity with monitoring and logging tools, as well as version control systems.
• Certifications related to cloud platforms or SaaS support are advantageous.
• You have knowledge of Infrastructure as Code (IaC) for managing and supporting computing infrastructure using code. Such as Teraform, AWS cloudformation 
• You understand web application development and web standards

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Final Interview

As part of the Enterprise MAM Support team the 24/7 support engineers are responsible for handling all inbound cases raised by Vizrt MAM customers across the globe. Using expertise and product knowledge working hand in partnership with Vizrt customer base to ensure a timely and quality resolution.

Responsibilities:

• You will accept all inbound customer contacts either by Phone or through global support portal
• You will prioritise case workload as per the global support priority process
• You will troubleshoot, identify solutions and, using effective communications work in partnership with our customers to ensure resolution and satisfaction
• You will escalate appropriate cases where necessary to other departments (E.G. System Engineering)
• You will take ownership of individual performance to achieve KPI expectations
• You will adhere to the Global Support Quality Framework expectations
• You will ensure full, effectively communicated handovers where appropriate
• You will manage upwards to Support leadership community to raise concerns/friction points from support offering appropriate resolutions
• You will share knowledge & understanding with colleagues and management proactively
• You will attend regular meetings with fellow support engineer to review common feedback & best practice, summarizing to Head of support

• You have experience in leading customer interactions both face to face and in remote meetings
• You have deep understanding of customer install base variables, understanding requirements & risks

• It is preferred if you have strong understanding of Vizrt product road map with ability to recommend future solutions for customer. Preferably vast experience of the Vizrt MAM Products.

This position reports to the Head of Systems Engineering in the Business Unit Enterprise Media Asset Management.

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

#LI-Vizrt

We are looking for skilled IT Saas Support Engineers to join our growing 24/7 Global Support team. You should have experience building or maintaining systems using many platforms and technologies. This opportunity is a great fit for system admin and field support engineer looking to step up to the next level.

Work as part of the global support team, should be able to Analyse and resolve technical issues independently and help other team members as needed.

Responsibilities:

Responsible for analyzing and finding solutions to technical support issues. Customers log technical support issues in our support portal or by phone. The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues.

• You will provide technical support to customers using our SaaS products, addressing their inquiries, issues, and concerns in a timely and professional manner.
• You will diagnose and troubleshoot complex technical problems related to our SaaS applications, cloud computing, networking, databases, and operating systems.
• You will collaborate with cross-functional teams, including developers and other support engineers, to investigate and resolve customer issues efficiently.
• You will document troubleshooting steps, issue resolutions, and other technical information to contribute to the knowledge base and enhance self-service options for customers.
• You will ensure customer satisfaction by delivering exceptional service, managing expectations, and maintaining positive relationships with clients in line with our quality framework.
• You will communicate effectively with customers through various channels, including email, chat, and phone, providing clear and concise explanations of technical concepts.
• You will stay updated with the latest industry trends, technologies, and best practices in SaaS support, and continuously enhance technical skills and knowledge.
• You will contribute to the improvement of our SaaS products by providing feedback, identifying recurring issues, and suggesting process enhancements.

• You have a Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• You have proven experience as an IT SaaS Support Engineer or a related role, with expertise in supporting cloud-based SaaS platforms.

• You have strong technical skills in SaaS platform architecture, cloud services, scripting, database management, networking, and security.
• You have proficiency in working with APIs for integration and automation.
• You have excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
• You have effective communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• You have knowledge of containerization and orchestration platforms (e.g., Docker, Kubernetes) is a plus.
• You have Familiarity with monitoring and logging tools, as well as version control systems.
• Certifications related to cloud platforms or SaaS support are advantageous.
• You have knowledge of Infrastructure as Code (IaC) for managing and supporting computing infrastructure using code. Such as Teraform, AWS cloudformation 
• You understand web application development and web standards. 

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

#LI-Vizrt

We are looking for a skilled IT SAAS Support Team Leader to join our growing 24/7 Global Support team. You should have experience leading teams within an IT SAAS environment.

Responsible for analyzing and finding solutions to technical support issues. Customers log technical support issues in our support portal or by phone. The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues. You will work as part of the global support team, should be able to Analyse and resolve technical issues independently and help other team members as needed.

Responsibilities:

• You will manage a team of technical support engineers to resolve customer support queries using our SaaS products.

• You will coach, develop & motivate employees to improve performance & meet pre-defined KPI.
• You will analyse and interpret data to identify and implement strategic opportunities to improve.
• You will diagnose and troubleshoot complex technical problems related to our SaaS applications, cloud computing, networking, databases, and operating systems.
• You will collaborate with cross-functional teams, including developers and other support engineers, to investigate and resolve customer issues efficiently.
• You will document troubleshooting steps, issue resolutions, and other technical information to contribute to the knowledge base and enhance self-service options for customers.
• You will ensure customer satisfaction by delivering exceptional service, managing expectations, and maintaining positive relationships with clients in line with our quality framework.
• You will communicate effectively with customers through various channels, including email, chat, and phone, providing clear and concise explanations of technical concepts.
• You will stay updated with the latest industry trends, technologies, and best practices in SaaS support, and continuously enhance technical skills and knowledge.
• You will contribute to the improvement of our SaaS products by providing feedback, identifying recurring issues, and suggesting process enhancements.

• You have a Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• You have 2+ years’ experience of managing & leading teams preferably in an IT SAAS environment.
• You have proven experience as an IT SaaS Support Engineer or a related role, with expertise in supporting cloud-based SaaS platforms.
• You have strong technical skills in SaaS platform architecture, cloud services, scripting, database management, networking, and security.
• You have proficiency in working with APIs for integration and automation.
• You have excellent problem-solving abilities and a proactive approach to troubleshooting technical issues.
• You have effective communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• You have knowledge of Infrastructure as Code (IaC) for managing and supporting computing infrastructure using code. Such as Teraform, AWS CloudFormation

• You have knowledge of containerization and orchestration platforms, such as Docker and Kubernetes, is an added advantage.

• You have familiarity with monitoring and logging tools, as well as version control systems.

• You have Certifications related to cloud platforms or SaaS support are advantageous.

Preferred Experience

• Broadcast and Digital Media industry experience as a system engineer or support engineer
• Experience and/or knowledge of NewTek/Tricaster/Viz Vectar will be a bonus.

More stories, better told

Vizrt®️ is the world’s leading provider of innovative visual storytelling tools for media content creators in broadcast, enterprise, or new media – unlocking the power of a story for all. Vizrt offers market-defining software-based solutions for real-time 3D graphics, video playout, studio automation, sports analysis, media asset management, and journalist story tools. Vizrt offers Flexible Access to our workflows, and our platforms integrate with third-party products because we believe in enabling our customers’ success, giving them the right tool for the job, and accelerating their creative excellence.

More than three billion people watch stories told by Vizrt customers every day including from media companies such as CNN, CBS, NBC, Fox, BBC, Sky Group, Al Jazeera, NDR, ZDF, Network 18, Tencent, and many more. https://www.vizrt.com/vizrt

Recruitment Process for this role:

1. Recruiter Screening

2. Team Interview

3. Case/ Code Test

4. Final Interview

#LI-Vizrt