Total 103 Manager job vacancies in Epsom, KT17 4QJ

Customer Service Team Leader

Up to £35,000 | Fully Remote

We're looking for a skilled Customer Service Team Leader to join a thriving company and play a vital role in leading a high-performing team. The ideal candidate will bring strong proven people management skills, ideally gained in Insurance or Financial Services, with experience working in a Customer Services environment or a contact centre.

What You'll Do:

• Support and motivate your team to deliver outstanding service.
• Handle escalations and work towards first-time resolutions.
• Conduct one-to-ones, monitor calls, and provide coaching.
• Share best practices to foster growth and development.
• Use tools like Excel and PowerPoint to report and analyse performance.

What We're Looking For:

• Proven people management experience, including coaching and development.
• Background in financial services or insurance and experience in a contact centre within a management role.
• Calm under pressure with a strong focus on quality and organisation.
• Skilled in analysing data and reporting key insights.
• Passionate about customer service with excellent communication skills.

Why Join Us?

• Monday-Friday: no weekend work.
• Fully Remote working: the only exception would be one day a year for the company get together
• 25 days holiday pus bank holidays
• Many well-being benefits

Please apply today to be considered for this position!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please see the job description and the person specification documents attached within this job advert.

SERVICE DELIVERY Support, develop and maintain systems and processes to ensure services are effectively implemented and evaluated according to Trust policies, procedures, and guidelines. Provide operational management, providing expertise, advice and guidance. With the support of the senior management team, support and lead where appropriate on the review and development of service and workforce plans. Analyse and act on information to proactively manage and maintain NHS targets. Manage information generation, collation and analysis of data e.g. preparation of papers for Programme Board meetings, Bed Management Reports etc To assist with the control of expenditure, ensuring it remains within budget for all administrative areas. Plan, organise and monitor the administrative services of the Medical Imaging department by working on own initiative to monitor the workload and flow of activity, ensuring the smooth running of the service by prioritising the workload, workflows and implementation of new initiatives, with conjunction with the senior team. To advise the senior management team on issues regarding resources and staff Provide highly complex and specialist knowledge and understanding of data collection methods and influencing operational factors in order to compare and present accurate statistical data Critically analyse statistical information in collaboration with clinical colleagues to ensure reliability, accuracy and consistency. Assist in the forecasting of future activity in collaboration with clinical colleagues based on activity trends, taking into account of changes in clinical practice. Monitor quality of waiting list data input and take appropriate remedial action. Investigate and contribute to the response to written complaints. Organise basic audits and collect data to assist with the planning of changing services or organisational procedures. Develop and implement processes which support regular data collation to inform Service Performance including ad-hoc audits as required. GOVERNANCE To support the maintenance of systems and processes to establish and maintain effective communication, and confidentiality of information. Promptly and positively address risk reports/complaints etc., in line with Trust Policy. Support on the development and implementation of policies, procedures and guidelines related to the service, and contribute to the development of other policies. Ensure a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. MANAGERIAL/LEADERSHIP Responsible for the overall management of the administration and clerical staff employed in the medical imaging department. Provide leadership, motivation, support and developmental training to staff in managing the staff group effectively and efficiently, in accordance with Trust HR Policies and Procedures. Oversee the management of admin staff absence in liaison with Human Resources and Occupational Health Departments Carry out performance review interviews for staff ensuring that training and developmental needs are met. Critically analyse the replacement of vacancies and, where appropriate, re-design the staffing profile to meet the current and future changing service needs and to achieve service objectives and efficiencies. Participate in recruitment and selection process for administrative vacancies where appropriate, including all associated paperwork. Involvement in the resolution of and decision making relating to staffing issues, including involvement in grievance and disciplinary procedures. Responsible for ensuring that the Administration staffs working environment and practices conform to Health and Safety standards and that regular risk assessments are carried out with the appropriate follow up action being taken Promote and display Trust core values of care and compassion, dignity and respect, openness, honesty and responsibility and quality and teamwork in the discharge of duties. Be a role model for MCHFT organisational values, demonstrating professionalism and a behavioural approach which promotes the principles of dignity and respect for all. Comply with the requirements of the General Data Protection Regulations, Access to Health Records Act and legislation issued in relation to confidential data. To be responsible for the day-to-day management of administrative and clerical staff within the Department, including recruitment and selection, deployment, training, disciplinary matters and the management of sickness and absence. Act as a role model by demonstrating leadership and expertise, and by maintaining credibility within the Department, the wider health care community, and external agencies, ensuring a positive image of the Trust is maintained. Support development and maintain systems and processes to ensure that work is appropriately prioritised and allocated, and that effective supervision is in place to support work delegated to staff. Support, develop and maintain systems and processes to ensure that staff appraisal is in place for administrative and clerical staff within the Department. Support the Department ensuring that recruitment, staff induction and orientation, and mandatory training of administrative and clerical staff take place according to Trust policy. Support and maintain systems and processes to promote, monitor and maintain a healthy, safe and secure working environment, ensuring compliance with legal and regulatory requirements, maintaining accurate documentation and reporting any concerns. Identify relevant equipment needs for the department in conjunction with medical staff, and authorise as appropriate, including supervising the purchase of stationery supplies for administrative staff.

Please see the job description and the person specification documents attached within this job advert.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students to improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

Please check the job description and personal specification document for more information on the requirements for this job.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

LOCATION: Epsom, SurreyCONTRACT: Permanent, 42 weeks.SALARY: SP8 FTE £35,730 (Actual £32,183) 42 weeks per year.HOURS: Monday to Friday, 35 hours a week, 8.30am-4.30pm with 1 hour unpaid lunch breakBENEFITS:
Workplace pension through LGPS occupational sick pay;Recognition policies; Ongoing training, learning and development opportunities; HR and wellbeing support; Family friendly policies; On-site parking with electric car chargers; On-site gym and exercise classes including staff discount; A new multi-million-pound sports facility with world class indoor and outdoor facilitiesROLE PURPOSE:
To oversee and ensure comprehensive and timely administrative support, working closely with the School Business Manager to support the aims and strategic direction of the school. Leading and managing the office administrative team to deliver effective and efficient administrative and clerical support within the school alongside an excellent and proactive front-line customer service to families and visitors.Main Duties and Responsibilities:
Office Management:
Line management, training and development of designated administrative staff including reviewing performance and conducting staff appraisalsEnsure the smooth and efficient running of the administrative functions within the schoolTo act as a liaison between the Headteacher, Leadership Team and the wider School
Community to ensure that matters are dealt with promptly and effectively
Oversight and/or management of pupil related data within appropriate systems
Provide administrative support to teachers and Leadership as required
To ensure that visitors and members of the community are greeted and welcomed to the school in a warm and professional manner, and in line with safeguarding expectationsTo assist pupils and staff who come to the school reception throughout the school day
To use the school’s communication and IT systems to provide and gather information needed for effective communication and the efficient operation of the school’s officeUndertake any other duties of a similar level and responsibility as required and/or any other tasks as reasonably requested by Senior LeadershipAdministration:
Provide administrative support to teachers and Leadership as required in addition to general administrative duties as requiredFilter, direct or redirect calls to the most appropriate person to deal with the enquiry at the lowest level, providing as much help and support as possible if the most appropriate person is not availableAssist pupils and staff who come to the school reception throughout the school day
Use the school’s communication and IT systems to provide and gather information needed for effective communication and the efficient operation of the school’s receptionKey Skills Required:
An awareness, understanding and commitment to the protection and safeguarding of children (E)Minimum 2 Years of relevant work experience (E)
Educated to GCSE Standard at Grade A – C for a minimum of 5 GCSEs including Mathematics and English, or equivalent qualifications (E)Proven track record of continuous professional development (E)
Excellent communication skills, both written and verbal (E)
Ability to evidence experience of prioritising, planning, organising, and meeting deadlines (E)Excellent and effective administrative and ICT skills, demonstrating proficiency in all MS office applications (E)Experience in working with data management and information systems (E)
Ability to work independently using own initiative and manage time effectively (E)
Ability to maintain an orderly working environment but be flexible to cope with interruptions and changing priorities (E)Experience of school software packages such as Arbor (D)
Experience of social media platforms within a professional context (D)

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Assistant Manager at the Spring Tavern, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be!

Join us at Premium Country Pubs. We craft food and drink into something truly special. Picture beautiful interiors in stunning locations, and great tasting food. If you're passionate about all things premium, we want to hear from you.

WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL…

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Proud member of the Disability Confident employer scheme

Organisational Convene staff meetings, prepare agendas and ensure distribution of minutes as necessary. Develop practice protocols and procedures, review and update as required. Implement Health & Safety policies and procedures and keep abreast of current legislation, with support and advice provided by Croner. Support the Practice manager to implement any new Welsh Assembly/GMS contract changes to patient services. Maintain and review appointment capacity to ensure it meets demand. Co-ordinate and manage any changes to the practice leaflet/website/app. Line manage and oversee the administration team. Oversee and/or organise annual leave for the reception and admin team Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role. Support and mentor staff, both as individuals and as team members. Routinely monitor and assess practice performance against patient access and demand management targets. Liaise with and support the Nurse Manager, Reception Team Leader, and Practice Manager to ensure the practice is running efficiently. Support practice-based initiatives, QI projects and implementing changes within the practice. Patient services Ensure service development and delivery is in accordance with and complies to local and national guidelines, and meeting GMS contractual obligations. Oversee disease registers and ensure they are being run effectively Maintain registration policies and monitor patient turnover and capitation. Oversee and/or develop repeat prescribing systems. Oversee and/or develop and manage an effective appointment system with support from the management team and partners. Develop, implement and run an effective complaints management system. Guide and support Reception Team Leader to maximise patient satisfaction. Set targets and monitoring standards for data entry and data collection. IT/Information Governance Oversee Subject Access requests/GDPR responsibilities Work with the Caldicott Guardian to ensure that personal data is processed in accordance with the Caldicott Principles. Co-ordinate with DHCW for any IT issues and act as point of contact for any staff requiring IT support Maintain and complete the Information Governance Toolkit Monitor the efficient production of medical and insurance reports, private letters and Subject Access Requests. Health and Safety The post-holder will implement, lead and manage on the full range of their own and others Health, Safety and Security as defined in the Practice Health and Safety Policy, the Practice Infection Control Policy and published procedures and legislation. Support the Infection Prevention Lead to ensure all staff across the Practice adhere to their individual responsibilities for infection control and health and safety using a system of observation, audit, hazard identification, reporting and risk management. Maintain an up-to-date knowledge of health and safety and infection control, statutory and best practice guidelines and ensure implementation across the business. Ensure personal security systems with the workplace are adhered to across the practice. Make effective use of training to update knowledge and skills and initiate and manage the training of others. Health Inspectorate Wales (HIW) Work with the Practice Manager to ensure that the Practice meets the standards laid down by Health Inspectorate Wales (HIW). Act as a focal point within the Practice for matters pertaining to HIW standards. Other Duties Contribute to the future development of the practice by communicating ideas/patient and staff needs to the Practice Manager/Partners. Deputise for the Practice Manager in their absence. Undertake any reasonable duties as required of the post.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our fantastic catering team at Glyn School!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Taylor Shaw, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

Working Pattern: Monday - Friday, 7:00am - 3:30pm, 42.5 hours per week, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering essential
• Previous experience within a school environment advantageous

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

To manage and fulfil the full range of duties in the implementation of building and engineering works as part of the Trusts New Hospital Programme. Please refer to the job description and person specification.

Join our team!

Are you a passionate Chef Manager? If so, we'd love you to join our team at Glyn School!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

What you'll be doing...

As a Chef Manager you will proactively manage teams on site as well as be accountable for recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Taylor Shaw, our customer and clients.

Responsibilities:

• Motivating and managing a team
• Controlling and managing a budget
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence

Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check and two suitable references.

Working Pattern: Monday - Friday, 7.00am- 15:30pm, term time only

What can you bring?

In this role:

• Genuine interest in customer service excellence
• Focused on the front line
• Proven team leader experience
• Self-motivated and able to work well unsupervised
• Previous experience within catering desirable

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

What skills and experience we're looking for

Job Purpose

To ensure that the department:

• delivers engaging, differentiated and well-planned lessons guided by Blenheim’s 10 Typical best practices;
• is supported and challenged as necessary thus ensuring that the student experience and progress is maximised;
• achieves high standards of student attainment and progress in public examinations;
• is effectively led and managed so protocols are consistently followed e.g. deadlines are met, feedback to students is prioritised, students’ have challenging starter activities, the main parts of lessons involve students applying their newly acquired skills or knowledge regularly and expediently etc;
• follows schemes of work with regular and consistent assessments providing students with high quality feedback which they are accountable for acting upon via DIRT feedback;
• develops a culture of shared practice where resources are shared, practices are discussed and peer lesson observations take place on a regular basis; typically half termly;
• is visible, welcoming and a point of contact for students;

• keeps abreast of national developments in specifications, examination requirements and teaching processes;

• encourages students improve their Cultural Capital so that their life chances are improved;
• regularly reviews the specifications taught, initiating and leading change as required, thereby ensuring that students within the Department follow the appropriate specification and schemes of work meeting legal requirements and providing challenge to enable students to fulfil their potential;
• ensures students of all ages are supported and challenged as necessary and achieve optimum levels of engagement with school life;
• maximises student attendance through the delivery of creative, innovative and rewarding lessons;
• role models excellent practices, going ‘above and beyond’, intervening with students outside the curriculum so they ‘catch up’ as quickly as possible;
• supports and challenges Heads of Year so that underachieving students have barriers removed from their learning and regularly show good learning behaviours including being properly equipped for lessons;
• communicates with parents on a range of issues, particularly where students are underachieving;
• communicates appropriate information to teaching and support staff;
• contributes to a confidential record of issues affecting the educational progress of students;
• reinforces consistently the school’s 10 school uniform non-negotiables.

Safeguarding

• To be familiar with school policies, in particular safeguarding procedures, and promote the welfare of children.

Key responsibilities

• Support and challenge members of the department rigorously and consistently.
• Champion the department advocating its place in the curriculum and the benefits it will provide students once they leave school.
• Ensure all students succeed through differentiation and stimulating lesson delivery.
• Be a highly visible point of contact for students and families when they require assistance or information relating to the department.
• Lead department meetings.
• Communicate effectively and purposefully with parents so they are well informed about the department’s procedures, expectations and upcoming events.
• Analyse student data and intervene swiftly, as necessary, communicating with parents of underachieving students on a regular basis.
• Produce internal and external reports as necessary.
• Work within school systems to inform teaching and non-teaching staff about students’ progress.
• Promote positive attitudes to learning and behaviour for learning with vulnerable students.
• Liaise with the SEND Department to ensure students with unique needs are effectively catered for.
• Uphold and promote the values and ethos of the school.

Person Specification

• A willingness to embrace a growth mindset.
• A commitment to help students improve Cultural Capital so that their chances of success in the world are enhanced.
• A motivated individual who can inspire.
• The ability to ‘absorb’ the challenges of the day and still maintain high standards of professionalism.
• A team player putting students first and working with colleagues efficiently and effectively; recognising the ‘greater good’ and playing a full part in #TeamBlenheim.
• Strong interpersonal and communication skills both orally and in writing.
• A genuine interest and enjoyment in working with students, educators, schools and learning.
• Ability to demonstrate flexibility and tenacity.
• Confident, assertive and able to thrive in a challenging environment.
• Ability to motivate pupils through a variety of methods, including competition, rewards, sanctions and the setting of SMART goals.
• Ability to interpret and track student progress through the use of data.
• Ability to motivate students to achieve their academic and non-academic potential.
• Commitment to provide a supporting and challenging environment for vulnerable students.
• Commitment to individual continuous professional development, wanting to ‘get better’ by building on strengths but also recognising development areas and actively seeking to improve them.

General

• Demonstrate a keen interest in all aspects of school life.
• Show solidarity by supporting school policy, and the Leadership team, publicly.
• Challenge school policy, and the Leadership team, privately.

What the school offers its staff

Blenheim is a dynamic, exciting and supportive environment in which to work. The school opened in September 1997 with one year group and has grown to its current size of 1337 students on roll including over 200 in the Sixth Form. Blenheim is a mixed comprehensive and our reputation in the community is excellent. In 2019, Blenheim was characterised as a ‘good’ school following a Section 5 Ofsted inspection. Ofsted commented that the school had excellent capacity to continue improving. Blenheim converted to Academy Status in March 2012 and has developed many community and primary school links. Blenheim is a well–resourced school and is fortunate to have outstanding facilities. Together with a very supportive and well qualified governing body the school has invested significantly in several areas, not least in the appointment of high-quality practitioners and on-site infrastructure. Visitors often comment on the calm, purposeful learning environment that pervades. Blenheim sets high standards in terms of uniform with several ‘non-negotiables’ and there are strict expectations regarding behaviour and conduct, both in and out of the classroom. Ofsted described Blenheim as ‘calm, orderly and purposeful’ and our students as ‘respectful, kind and courteous’, which is what those of us who work at Blenheim see every day. As Blenheim students prepare to take up their place in society they are actively encouraged to become independent learners. Part of this process involves the integration of iPads across the curriculum; all teachers and 98% of students own one. Technological evolution is inevitable and this approach is key to ensuring that students develop attributes that will allow them to adapt in a rapidly changing world. The iPad complements daily teaching and allows students to easily access a multitude of interactive and innovative resources both in and away fromschool.

Commitment to safeguarding

Blenheim High School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Our Child Protection and Safeguarding policy along with our Equality policy can be found below. All successful candidates will be subject to DBS checks along with other relevant employment checks.

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions. Following your Corporate Induction you will be expected to attend the Trusts 2-week Induction Programme for RNs, NAs, RMs, ODPs and Paramedics. The programme is full-time (please email mtw-tr.professionalstandards@nhs.net if this is problematic) and will involve travel to both Trust sites. The programme includes supernumerary shifts in the clinical area, classroom-based sessions and e-learning. Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children). At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work. We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk) Interview Date: TBC