Total 611 Full-time job vacancies in Nashville - B5 GBS Plaza

• Process, audit and edit complex pay actions.
• Review military pay transactions and reports to ensure compliance with laws and regulations.
• Train others on the use of automated systems.
• Provide technical expertise to supported Soldiers.
• Research and analyze a variety of information sources for personnel requirements
• Establish and maintain files pertaining to personnel, finance and administrative activities
• Provide responses to complex pay complaints and issues.
• Develop statistical material and reports.

Starting at $49,025 Per Year (GS 7)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply. Learn more.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VISN9HREDRP@va.gov , the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

Duties:
Incumbent performs general psychiatric assessment and treatment In a multi-disciplinary setting composed of psychiatrists, psychologists, psychiatric social workers, nurse practitioners, psychopharmacologists, and primary ambulatory care services. The incumbent will work closely with his/her colleagues to provide comprehensive, state-of-the-art mental health care. Incumbent is a key participant in the implementation of the principles of Advanced Clinic Access in mental health. The incumbent shall work under the direction of the Psychiatry Section Chief, MHCL. Routine work is performed with minimum supervision. Incumbent is required to perform duties on his/her own initiative. As a psychiatrist within the MHCL, the incumbent will operate in a manner promoting success in all applicable performance measures and ensuring compliance with all applicable accreditation standards. The incumbent shall act in a thoroughly professional manner at all times. He/she shall work in harmony with other members of the professional and technical staff; tact and courtesy are mandatory when interacting with patients and staff.

a. The Incumbent will provide treatment for beneficiaries with general psychiatric disorders in a variety of treatment settings. Tele-Mental Health will be used as appropriate based on patient needs.
b. The incumbent must be skilled in Psychotherapy and Psychopharmacology, and must be able to provide a comprehensive clinical summary/psychiatric summary.
c. The incumbent must collaborate with approved fee-based community Mental Health (MH) inpatient programs to assist/coordinate discharge planning, medication, and follow-up appointments, as well as, coordinate with ambulatory care services, as appropriate.
d. The incumbent ensures accreditation requirements are met for all applicable survey and inspection processes, to Include, but not limited to, compliance with JCAHO, CARF, and OIG.
e. The incumbent shall document patient care in the Computerized Patient Record System (CPRS). Training regarding the use of CPRS along with all applicable expectations for content, timeliness and other standards will be provided by the VAMC. All documentation shall be completed in accordance with VA policy and procedures.
f. The incumbent shall follow all VA guidelines regarding infection control and safety.
g. The incumbent will be assigned to treatment teams and adhere to team meeting responsibilities.
h. The incumbent provides compensation and pension examinations/reviews as assigned to support mental health service's responsibility to VA regional offices on Veterans who require C&P examinations/reviews for VA benefit decision.
i. The incumbent will provide comprehensive clinical psychiatric evaluations, treatment evaluations, treatment plans, and treatment.
j. The incumbent may be required to write admission orders for either campus with transfer orders.
k. The incumbent will adhere to all quality management performance measures which will be reviewed monthly through peer reviews:
1. Missed Opportunities
2. New and Established Patient Wait Times
3. Complete clinical reminders
4. Complete pertinence reviews
5. Complete encounters at the end of each patient visit.

Work Schedule: Monday - Friday 0730-1600 (Alternate tours will be considered)

Starting at $125,000 Per Year (VM 15)

The Advanced Practice Nurse (APN) Certified Nurse Practitioner (NP) practices to the full extent of their education, training and certification. Core functions are outlined in the clinical privileges that correspond with this position. The NP has prescriptive authority for a panel of patients or program as
indicated by their position.

The Nurse Practitioner is responsible for the provision of comprehensive care for patients referred to the Neurology Service. Care provided by the APRN is directed toward health promotion, disease prevention, management of acute episodic problems and stable chronic conditions. The APRN is
expected to provide care to a cohort of patients who range in age from young adults (age 18 or more) to old adults (age 85 or more) and include men and women.

The major functions and responsibilities include, but are not limited to, the following:

Nurse Practitioner program with a Masters or Doctoral level degree as a Nurse Practitioner. provides evidence based care for a population of patients.
1. Provides clinical coverage as part of the Neurology outpatient clinic team for
inpatients/outpatients within the Neurology Service under 100% concurrent supervision by
outstanding neurologist.
2. The APRN is expected to provide telephone care / consultation and may provide clinical video
telehealth (CVT) care.
3. The APRN is expected to cover other MD or APRN staff in event of an unanticipated absence
depending upon his/her clinic volume at that time
4. The APRN is expected to assist with consult review and resolution including working with
referring providers from all TVHS clinical locations.
5. The APRN is expected to assess and facilitate resolution of ethical dilemmas within the division
and /or TVHS which may involve conflicts in practice / patient care including care of LGBT
patients, business ethics, ICARE issues, and socio cultural variances to mention a few.
6. The APRN is expected to take a leadership role regarding resource management in a manner
which optimizes patient care and fiscal responsibility for the division and TVHS.
7. The APRN is expected to participate in ongoing learning including participation in ongoing
continuing education both VA mandated and specialty specific. The APRN is also encouraged to
provide educational opportunities for fellow APRNs as well as to serve as a preceptor for
graduate students.
8. The APRN is expected to meet the needs of customers while supporting the VA mission in a
manner respectful of the patients, family, significant others, fellow employees and the
institution.
9. The APRN is expected to engage in activities which improve the functioning of the Neurology
Service including quality assessments, joint commission preparation and review as well as
facilitating quality improvement within the division.
10. The APRN is encouraged to participate on hospital wide committees representing the Neurology
Service while facilitating process improvement at a systems level.
11. The APRN must be able to utilize the VA computerized medical record platform and perform
timely documentation in accordance with business office regulations.
12. The APRN may practice in both inpatient and outpatient activities as directed by policy and
privileged practice.

(NG61 pay scale)


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday -Friday 7:00am -3:30pm
Telework: Ad-hoc
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Starting at $110,262 Per Year (VN 00)

The Peer Specialist functions as an interdisciplinary team member, assisting physicians and other professional/non-professional personnel in a rehabilitation treatment program. Peer specialists perform a variety of therapeutic and supportive tasks that include assisting Veterans in articulating their goals for recovery and personal wellness, learning, and practicing new skills, helping them monitor their progress, assisting them in their treatment, modeling effective coping techniques and self-help strategies based on the peer specialist's own recovery experience, and supporting them in advocating for themselves to obtain effective services.
Duties include, but not limited to the following:

• Participates in the service, training, consultation, and other professional activities of VA health care services and functions as a fully vested member of the multidisciplinary team.
• Uses personal recovery experiences to model coping techniques and recovery tolls to coach Veterans to relevant skills need for self-management of their health condition(s) and pursuit of their personal wellness.
• Observes behaviors that might indicate difficulty adapting or responding to treatment (e.g., missed assessment appointments, failure to attend or maintain abstinence, risk to self or others, disruptive behavior), completes appropriate documentation, and reports concerns to the treatment team in a timely manner.
• Uses ongoing individual and group meetings to teach Veterans how to identify and combat negative self-talk and overcome fears by providing a forum that allows Veteran to share their experiences.
• As necessary, handles crisis interventions for Veterans and addresses other emergent situations without the benefit of specific instructions.
• Informs Veterans about VA and community supports and resources, including how to effectively utilize them in the recovery and wellness process.
• Maintains a working knowledge of current trends and developments in holistic approaches in wellness and recovery by reading books, journals, and other relevant materials.
• Performs other related duties as assigned.

Work Schedule: 7:30am - 4:00pm, Monday - Friday
Virtual: This is not a virtual position.
Position Description/PD#: Peer Specialist (Veterans Justice Outreach)/PD99702S, PD99701S, PD99697S, and PD99696S
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Promotion Potential: This position involves a multi-grade career ladder. The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Starting at $44,117 Per Year (GS 6-9)

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-5. At the GS-3 and GS-4 grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-5. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance.

Major Functions:

• Participates in implementing the healthcare plan by performing tasks delegated by and performed under the supervision and directions of a Registered Nurse
• Performs full range of nursing procedures utilizing appropriate and safe techniques
• Responsible for the reprocessing and cleaning of reusable medical equipment items on the assigned unit
• Provides appropriate verbal information and written facts as a part of a patient-driven holistic care plan for life
• Assures the appropriate/safe use of equipment and supplies
• Follows principles of infection control and safety for a wide range of conditions including implementation of standard precautions and identifying and reporting environmental safety hazards
• Recognizes urgent/emergent situations and follows guidelines and emergency preparedness plan
• Provides for activities of daily living of a group of patients
• Provides technical support to the unit staff
• Orients, coaches and educates staff and students
• Provides monitoring for patients that require close and continuous observation using the AvaSure Telesitter technology

Preferred Experience: Mental health and medical-surgical experience

Work Schedule: Full-time, based on needs of the service
Pay Schedule: V785
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $40,009 Per Year (GS 3-5)

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-5. At the GS-3 and GS-4 grade levels, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-5. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance.

Major Functions:

• Participates in implementing the healthcare plan by performing tasks delegated by and performed under the supervision and directions of a Registered Nurse
• Performs full range of nursing procedures utilizing appropriate and safe techniques
• Responsible for the reprocessing and cleaning of reusable medical equipment items on the assigned unit
• Provides appropriate verbal information and written facts as a part of a patient-driven holistic care plan for life
• Assures the appropriate/safe use of equipment and supplies
• Follows principles of infection control and safety for a wide range of conditions including implementation of standard precautions and identifying and reporting environmental safety hazards
• Recognizes urgent/emergent situations and follows guidelines and emergency preparedness plan
• Provides for activities of daily living of a group of patients
• Provides technical support to the unit staff
• Orients, coaches and educates staff and students
• Provides monitoring for patients that require close and continuous observation using the AvaSure Telesitter technology

Preferred Experience: Mental health and medical-surgical experience

Work Schedule: Full-time, based on needs of the service
Pay Schedule: V785
Telework: Not Available
Virtual: This is not a virtual position
Functional Statement #: PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $40,009 Per Year (GS 3-5)

Duties include but are not limited to:

• Using proper cleaning solutions to sanitize food preparation surfaces.
• Cleaning walk-in refrigerators and freezers in a food service or food handling organization.
• Handling and storing sanitized dishes, glasses and silverware for public use.
• Making sandwiches using prepared ingredients for cafeteria or buffet lines.
• Portioning food items into standard serving sizes using the proper utensils and containers.
• Assembling and tossing fresh fruit or green salads in large quantities for public consumption.
• Brewing coffee in a restaurant/commercial size coffee maker.
• Setting up glasses, silverware, dishes, trays and condiments in communal dining areas.
• Scouring and scrubbing heavy cooking utensils such as mixing bowls and pots.
• Performing heavy duty cleaning tasks such as ceilings and/or exhaust hoods.
• Loading and operating a continuous conveyor belt feeding dishwasher.
• Setting up cafeteria lines and/or steam-tables with hot and cold food items.
• Standing/walking to clear tables and carrying trays of heavy dishes for several hours or more at a time.
• Sweeping and mopping floors repetitively in high traffic areas such as corridors, entry ways, cafeterias and other areas.
• Moving kitchen equipment such as stand mixers, weight scales and meat slicers to clean spaces behind and under such equipment.
• Emptying trashcans containing food scraps and waste.
• Delivering meals, which may include hot foods and liquids, to patients' bedsides or patrons.
• Reading and understanding written material such as time and duty schedules.
• Reading and following instructions with regard to safety data sheets for hazardous chemicals.
• Reading and following instructions on menus, recipes, and/or basic work instructions.
• Following label directions in using cleaning or disinfecting/sanitizing agents.
• Applying sanitation principles to safeguard food against spoilage and waste.
• Adhering to safety policies and procedures when performing manual work involving lifting, carrying, transporting and delivering food or other items.
• Working quickly without accidents while at the same time being attentive to the quality of your work.
• Recognizing typical health and safety hazards for yourself and other workers around you.
• Working rapidly and accurately under the pressure of deadlines.

Work Schedule: Available shifts: 5:30am-2:00pm OR 10:30am-7:00pm; assigned schedule may include weekends and holidays.

Position Description Title/PD#: Food Service Worker/PD99921S

Physical Requirements: Food Service Workers at this grade level perform work requiring repeated and frequent periods of heavy manual effort in lifting and carrying hot and cold items. Incumbent's work involves moderate to heavy physical effort. The incumbent is subject to continuous standing/walking; frequent stooping, reaching, pushing, pulling, and bending. Frequently lift or move objects weighing up to 40 pounds and occasionally lift or move objects weighing over 40 pounds with assistance as needed.

Work Environment: The work is performed in kitchen areas where the steam and heat from cooking and dishwashing equipment often cause uncomfortably high temperatures and humidity. The work area is well lighted, but usually noisy from food service activities, and there is danger of slipping on floors where food or beverages have been dropped. Food service workers are regularly exposed to hot liquids (grease, water, etc.), sharp cutting blades, hot working surfaces and extreme temperature changes when entering walk-in refrigeration or freezing units. Incumbent is exposed to dangers of cuts, burns, bruises, and injuries from machines. They are also required to have hands in water containing cleaning compounds for relatively long periods. Working areas are usually noisy and occasionally crowded.

Starting at $17.70 Per Hour (WG 2)

• Issue requests for proposal (RFPs) for additions, deletions, modification, and/or other contract changes.
• Examine contract plans and negotiate changes with the Contractor.
• Discuss needs for joint, pre-final, and final inspections with Resident Engineer.
• Review construction plans and specifications to determine suitability of contracts.
• Ensure quality control of Contractor operations by exercising surveillance.
• Review safety plans for Contractors and provide recommendations and advice to Resident Engineer.
• Assure as-built drawings are submitted, transmittals are cleared, deficiencies corrected, and contract close-out requirements are met.
• Inspect Contractor safety precautions and review safety reports.
• Analyze problems and review and interpret requirements of personnel or contractor representatives.

Starting at $86,962 Per Year (GS 12)

• Issue requests for proposal (RFPs) for additions, deletions, modification, and/or other contract changes.
• Examine contract plans and negotiate changes with the Contractor.
• Discuss needs for joint, pre-final, and final inspections with Resident Engineer.
• Review construction plans and specifications to determine suitability of contracts.
• Ensure quality control of Contractor operations by exercising surveillance.
• Review safety plans for Contractors and provide recommendations and advice to Resident Engineer.
• Assure as-built drawings are submitted, transmittals are cleared, deficiencies corrected, and contract close-out requirements are met.
• Inspect Contractor safety precautions and review safety reports.
• Analyze problems and review and interpret requirements of personnel or contractor representatives.

Starting at $86,962 Per Year (GS 12)

Main duties include, but are not limited to:

• Maintain continuity of functions and provide full medical administrative support during other than normal torus of duty to clinical and administrative medical center staff.
• Provide technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients to achieve optimum use of available resources.
• Interpret VA rules and regulations relating to determining legal entitlement to benefits relating to hospital admission; nursing home, dental, domiciliary, Community Care (outside VA), and outpatient care; dental treatment; prosthetic appliances; patient transfer; and beneficiary travel.
• Process administrative issues surrounding beneficiary death, seriously ill cases, elopements, suicides, assaults, deaths on arrival (DOAs), homicides, code blue, cost recovery matters, and facility or community disasters, etc.
• Provide administrative authority, guidance, and decision making to Medical Officer of the Day (MOD), Nursing Officer of the Day (NOD), and other similarly named Nurse and Medical positions in charge after hours, and all other clinical staff concerning administrative matters necessary for operation of the medical center during other than normal tours.
• Assist medical center staff with medically related problems, including involuntary commitments, orders of protective custody, and management of unruly or severely disturbed patients.
• Initiate call back roster, deployment of resources etc., until close of the incident or a designated Executive report to the facility for duty.
• Maintain good public and media relations as instructed and trained by the Public Affairs Officer until the designated employee arrives.
• Receive and respond to non-routine patient condition inquiries and other administrative inquiries from concerned veterans, families, visitors, law enforcement officials, representatives from private hospitals, veterans service organization representatives, VA Central Office, Congressional Offices, military personnel, private physicians, media, and the general public.
• Performs other duties as assigned.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.



Work Schedule: Hours are variable, rotating hours.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Medical Management Specialist/PD99368S and PD99385S
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $49,025 Per Year (GS 7-9)

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Social Work: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-Social-Worker-Career-Flyer.pdf

- Must have knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.
- Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services and ability to coordinate services.
- Plans, coordinates and carries out the successive steps in fact finding and analysis of issues in accordance with accepted polices and applicable precedents.
- Collaborates with discipline supervisors including psychiatry, psychology, social work, primary care, and nursing by providing input in hiring, performance reviews, incentives, and discipline. Collaborates with clerical supervisors for similar input.
- Offers consultation to colleagues, students, and peers on the bio-psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills.
- Demonstrates the ability to teach, coach, and mentor staff, students in the ED, specialty care, and care coordination areas of practice and to provide supervision for licensure or specialty certifications. Incumbent will demonstrate exceptional maturity and work well with all team members in the ED, Acute Care, Medicine, community partners, and other services needed to meet the needs of the patient and family members.
- Experienced in making rapid assessments and developing crisis management plans.
- Senior Social worker has access to multiple resource directories to meet the demands of a crisis. In the event of a medical or psychiatric emergency, staff will follow the established protocol of the program.
- Collaborates with interdisciplinary teams in the provision of comprehensive health care services to Veterans receiving care and ensures equity of access, service, and benefits to this population
- Process alleged abuse cases according to policy.
- Responsible for furthering their own professional growth through education appropriate to the area of assignment and providing coverage during absences of social work staff members.
- Serve on various Social Work Service, medical center, or community-based committees as needed or required.
- Uses a high level of skill in assessing and treating the complicated biopsychosocial concerns of Veterans and their families/NOK/Surrogate
- Document's interventions in the Veteran's clinical record when requires utilizing the computerized patient record system (CPRS) and ensures an appropriate hand off information is provided when transferring Veteran care

Will perform other related duties as assigned.

Work Schedule: Compressed TOD: Fridays: 11:00am-7:30pm; Saturdays: 7:30am-8pm; Sundays: 7:30am-8pm; Mondays:11:00am-7:30pm
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 70882-F
Permanent Change of Station (PCS): Not authorized

Starting at $103,503 Per Year (GS 12)

As an Human Resource Specialist Military(Title 32), GS-0201-09, you will serve as an advisor to commanders on assigned unit human resources (HR) program. Responsible for and oversee the direction of the EPM/OPM or Incentive program and functions as the technical expert. Notify units and higher echelons of rejected or incomplete transaction/documentation, necessary steps or processes required to resolve the problem, and maintains a database for tracking and suspension of submissions for identification of trends and problems. Accomplish and oversee the technical support work in the program area assigned with the assistance of subordinate employees which may be Active Guard Reserve (AGR), full time Technician, or civilian. Perform other duties as assigned.

Starting at $59,966 Per Year (GS 9)

This is a bargaining unit position.

Applicants will be considered and referred as follows:

• 1st Area of Consideration: Nashville VAMC Employees
• 2nd Area of Consideration: Permanent VA Employees
• 3rd Area of Consideration: Other Federal Agency Employees
• 4th Area of Consideration: Non-Comp Eligibles (Veterans Preference will be applied.)

The initial application review cut-off for this job announcement is 50 applications. The first 50 applications received will be considered first. Applications received after the initial cut-off number (50 applications) may not receive consideration unless otherwise requested by management.

Starting at $49,025 Per Year (GS 7)

kitchen team member | part time

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection – we call it be you, be wagamama. whether you’re looking to start a career in the kitchen or just looking for a wok inspired side hustle this could be the role for you. with over 165 uk restaurants and growing, we’re on a mission to nourish us all from bowl to soul

the role |

as a kitchen team member at wagamama you'll play a key role in our kitchen, preparing and serving our fresh food to standard with care. working alongside a talented team of over 100 nationalities, not only will you gain key life skills at wagamama, you'll make great friends too, all whilst ensuring that our guests receive delicious food the wagamama way

if you...

• would love to provide exceptional dishes for our guests
• have a genuine passion for fresh food, we don’t use microwaves or heat lamps in our kitchens
• like buzzing environments, keeping organised and have excellent attention to detail
• foster a positive, inclusive work environment and empower others to thrive through training and personal growth opportunities

we’d love to hear from you

wok’s in it for you |

• weekly pay + share of the tips
• flexible hours to support your side hustle
• free food on shift – yes anything from our menu! plus 50% outside of work to treat your friends + family
• an industry leading family friendly policy (any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay)
• fresh clean uniform provided by us for each shift
• be the first to experience our brand-new menus
• wagamama parties throughout the year with vip guests
• be known nationwide as a wok star – our national recognition programme

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

be you be wagamama

wagamama is proudly part of disability confident

*100% of tips go to our teams. actual tips by restaurant will vary. tips are left solely at our guests discretion and are not considered as wages by the company nor are they guaranteed in any way

.
Team Leader – Restart
Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Serco are currently recruiting for a Team Leader to join our team in Birmingham City Centre. The main purpose of the role is to manage, motivate and lead a small team of Participant Progression Job Coaches within Serco’s Restart Scheme delivery sites, under the guidance and supervision of the Operations Manager. Supporting the team to deliver consistently on their primary objectives; understanding the Participant and planning effectively to provide targeted support, delivering against their action plan to progress the Participant towards work, and supporting Participants into work. Nurturing and developing a team to create a culture of high performance, exceptional quality of service and high levels of compliance, optimising delivery across their sub-team of Job Coaches.

The Team Leader (Participant Progression) will be responsible for the effective performance management of the Job Coaches reporting directly to them. This includes ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards as well as completing effective performance reviews with Participant Engagement Job Coaches, setting appropriate actions and assessing performance against all personal success measures.

Key Accountabilities


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Lead and manage successful delivery of key Performance Indicators, SLA’s & Customer Service Standards by their assigned Participant Progression Job Coaches.

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Lead a small team, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.

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Support the Operations Manager with the development and continuous improvement of their delivery site.

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Ensure compliance with contractual requirements across their team.

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Promote development and training across their team, and address capability gaps to increase the overall performance of the team.

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Understand system-generated reports and interpret contract performance data to ensure team effectiveness.

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Identify and report on risks and issues as appropriate, supporting the Operations Manager with the resolution of operational and performance issues as they arise.

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Encourage team members to commit to a practice of continuous improvement and the sharing of best practice among the Serco network.

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Assist with the recruitment, onboarding and ongoing development of new Job Coaches.

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Build effective and productive collaborative relationships with the wider Restart team based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.

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Support the CPA with attendance at, and input to, the DWP’s Contract Performance Reviews.

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Act as the first point of resolution within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions, or further escalating unresolved issues.

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Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.




What I need to do the role?


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Evidence of leadership & people management experience, ideally gained within the employability sector.

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Qualified to NVQ Level 3 (or equivalent qualification or experience).

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Demonstrable experience of employability programmes and operations.

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High level of personal organisation and time management skills.

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Experience of understanding and using management information to drive performance.

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Experience of carrying out effective performance and development reviews.

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Experience of recruiting and onboarding staff desirable.

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Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).

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Proven ability to build collaborative internal and external relationships.

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Computer literate (MS Word, Outlook, Excel, PowerPoint).




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The role is office based and may require travel between sites from time to time.

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Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


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Up to 6% contributory pension scheme

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A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

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Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts

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A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

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Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

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Interesting and enjoyable work

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Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

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Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme