About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Business Analyst
Home Based (travel as and when required to sites and closest Serco Office – Solihull, Hook, London)
Full Time (37.5 hours per week)
12-Month FTC
Competitive salary plus benefits
Here at Serco, we are looking for a Business Analyst to join the Data & Insights and Business Analysis team. Reporting to the Head of Analytics & Insight (UK&E), you will be responsible for assessing the business model and its integration with technology, acting as a bridge between the business problems and the technical solution. You will be required to understand business requirements which clearly address business needs and align with business procedures.
As our Business Analyst, you will analyse, transforms, and resolve business problems with the help of technology. You will also be required to assess the suitability of current information systems in terms of their intended outcomes and play a key role in the implementation of new Information Systems. You will need to be able to identify and analyse areas for improvement and define the requirements of a solution. You will support stakeholders formulate a route from where the business is today, to where it needs to be in the future.
Main responsibilities of the role include:
- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements, and business processes.
- Understanding business needs as they relate to a business change or transformation.
- Eliciting, validating, prioritizing, and documenting business and technical requirements.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements, and specify the necessary acceptance criteria.
- Explaining technical jargon to non-technical/commercial teams.
- Produce all relevant further documentation and information which is in line with business requirements (BRDs, Traceability Matrix, etc…).
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs.
- Model and map business processes and assist with the development of solutions to address business problems and improve business processes.
What you’ll need to do the role:
- A recognised qualification in Business Analytics, preferably certified through the BCS.
- Confident working with complex data and systems.
- Ability to make informed decisions through logical thinking.
- Excellent presentation skills, with the ability to engage with an audience and influence throughout process.
- A firm understanding of business analysis in practice, requirements engineering and modelling business processes.
- Excellent communication and interpersonal skills and the ability to work with people at all levels within the organisation.
- Excellent ICT skills including use of key Microsoft Office programmes, in particularly Excel.
- An understanding of systems architecture and the human interaction with the components of the system.
- Previous experience in a similar or related role.
What we offer:
- Competitive salaries plus bonus entitlements.
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- Annual Leave Purchase Scheme.
- Flexible working options.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Life Assurance, Health Cash Plans, free flu jabs and more.
- Access to a huge range of discounts and exclusive deals which include cinema discounts, merlin attractions, online shopping, leisure and hospitality, and mobile phone discounts/
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
