Total 187 customer service job vacancies in glasgow scotland

I am currently recruiting for a Remote Customer Service Administrator to join my client for 6 months. Working hours are Monday - Friday 9am - 5pm. You will also enjoy weekly pay with an hourly pay rate of £12.09ph. This opportunity is fully remote, from day 1 of training.

We are looking to speak with people with administration experience and also candidates from a customer service background, as long as you have the experience working in an empathetic manner or within sensitive customer scenarios.

To be considered you must have...

• Excellent attention to detail
• First class communication skills
• Ability to manage your own workload
• The ability to work on own initiative

If you would like to know more, please apply now or contact Alice at Alice.Barr@search.co.uk

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION: Anniesland in Glasgow
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

College of Science & Engineering
School of Computing Science

Software Development Service Assistant Manager (2 positions)
Vacancy Reference: 154049
Salary: UofG Grade 6, £32,332 - £36,024 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

The Glasgow University Software Service (GUSS) is a facility within the School of Computing Science that provides software development capability for customers across the University and real world software development experience to students working within the GUSS as software development interns.

The successful candidates will be responsible for supporting the Service Software Engineering Manager in supervising the conduct of on-going software development efforts undertaken within the service and mediating the interaction between student developers and their customers. They will also actively seek out and establish new software projects through advertising and engagement with business units and other initiatives across the University.

The postholders will report and be responsible to the Service Software Engineering Manager and the Academic Lead for the GUSS within the School of Computing Science.

These posts are full time (35 hours per week) and fixed term for up to 12 months in the first instance.

Please Note: If you are a current employee of the University of Glasgow, please be advised that the University would consider an internal secondment opportunity for this post. University of Glasgow applicants should seek clearance for release for internal secondment from their line manager before making a formal application.

Proud member of the Disability Confident employer scheme

Help us to make a difference!
Justice Support Worker
South Lanarkshire / Glasgow (Hybrid working – home and hub)

Sacro’s mission is to deliver life-changing services that empower people, give hope and protection, and help to build safe communities.

An exciting new opportunity has arisen within our newly commissioned Pre and Post liberation throughcare service.

The service supports those short-term prisoners housed in HMP Addiewell to transition back into their local community. We take a public health approach to justice and encourage recovery and community integration. The service supports those using assertive outreach and as such you will be supporting individuals within their own communities to build their support network and social capital.

The service will support individuals from South Lanarkshire who have problematic substance use. We work in partnership with South Lanarkshire ADP, Housing Services, HMP Addiewell and multiple other fantastic third-sector services.

You will assist in the delivery and development of the day to day running of the service under the direction of the Team Leader and Community Justice Manager. You will be involved in the assessment and appropriate support of individuals accessing the service, this will include Prison based and home visits. You will be responsible for the management of data relating to the people we support and liaison with other agencies.

All posts require the ability to use initiative and organise workload within a pressurised environment. Knowledge of the Justice system, problematic substance use, homelessness and the complex needs that those leaving prison may face is necessary. Knowledge of services available in South Lanarkshire area would be an advantage. Relevant experience within Justice services as well as partnership working is desirable. The successful applicants will be flexible and proactive in their approach and sensitive and confident in their ability to assist those who access the service.

We are eager to receive applications from those who are in recovery themselves or have lived experience in the Justice System. As a mentoring based role, Sacro sees the value in those who have lived experience supporting individuals.

Experience in Social Care would be beneficial. A relevant qualification at SVQ level 3 or equivalent is desirable but not required as training will be provided.

Membership of the Protecting Vulnerable Groups Scheme (PVG) will be a requirement for this post along with an Enhanced Disclosure check and satisfactory references.

This support will cover Saturdays and will at times be out with normal business hours, you must be prepared to commit to this.

A driving licence will be required and access to a vehicle with appropriate business insurance.

We offer some great benefits including 31 days annual leave allowance, family friendly and flexible working policies. We offer excellent training and development opportunities and a good pension scheme with 8% employer contribution.

If you share our values and want to help us to support people and make a positive change in their lives, please contact us.

Should you wish to have an informal discussion in relation to this post please contact George Nelson on 0141 248 1763.

University Services
Information Services

Senior Project Manager (Service Excellence)
Vacancy Ref: 154091
Salary: UofG, Grade 8, £48,350 - £56,021 per annum.

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

To achieve the University’s long-term strategic goals, we are establishing a Service Excellence Programme to significantly improve our student and staff experience. This multi-disciplinary programme team will span across Transformation, People & OD, Finance, Planning, Insights & Analytics, and Programme Delivery to activate a programme of change with substantial impact across the University of Glasgow.

The Service Excellence Programme is focused on delivering ambitious outcomes that drive real benefits for our students and staff by improving both our internal and external facing services. We will create simpler and more effective ways of working that simplify our organisation and put our users at the centre of service delivery. We are looking for individual experts in their field, looking for a challenge to work with University teams to deliver change in a complex organisation. Our ambition is clear, to make a significant difference in how we work and what we do, utilising technology and data to create sustainable solutions while focusing on building capability in our people to make sure we are ready for the future. In doing so, we will support our colleagues to deliver what really matters - excellence in teaching, research and the student experience.

Our Purpose

The Programme Delivery team supports Transformation and the University’s strategic ambitions by helping to shape and co-create the programmes which identify, innovate, and deliver initiatives that shape the future needs of the people and the environment around us, preparing our people, systems, and processes to meet those needs.

As a Senior Project Manager, you will report to the Head of Project Delivery within the Programme Delivery directorate, working in partnership with Transformation and Information Services. You will provide strong Programme Management to provide oversight and drive the work of the team, from a project management perspective, who are developing the systems and services to enhance our staff and student experience

This post is full time and fixed term for up to 12 months from the agreed start date.

Closing date: 16 September 2024.

Proud member of the Disability Confident employer scheme

Customer Team Leader
Location: Broomhill Shopping Centre, 14 Norby Road, Glasgow, G11 7BN
Pay: £13.32 per hour
Contract: 39 hours per week + regular overtime, permanent, full time
Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

The company

My client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business who employ over 1,800 people nationwide.

When joining this company, you will be joining a company who focuses on ensuring that their employees feel valued, heard and happy at work. They truly invest in their employees careers and promote growth and progression, and do this through their in-house Learning & Development team to maximise personal and professional development.

The role

Customer Service Administrator

The Customer Service Administrator will be based in the Glasgow Head Office and will be responsible in ensuring customers orders and enquiries are carried out in an efficient and effective manner.

Other duties and responsibilities include, but not limited to:

* Taking inbound calls from customers
* Providing quotations and processing orders
* Operating and maintaining spreadsheets
* Liaising with internal departments and external stakeholders
* Producing weekly reports
* Raising contracts and discussing with customers

In return for the above, you will receive:

* Salary £25k
* Monday to Friday shifts on a rotational basis between the hours of 8.45am - 5.30pm
* Great additional benefits including staff incentives and loyalty holidays
* Employee Welfare Fund (company funded social events)
* Access to in-house Learning & Development team


About you

You will have a proven track record within a customer focused environment, and have demonstrable experience of working in a fast-paced, high volume call centre environment.

You will also have:

* Experience of working in the hire industry would be advantageous
* The ability to work effectively under pressure and prioritise your workload
* The ability to meet deadlines
* Strong attention to detail and be highly organised
* Effective communication skills, both written and verbal
* Proficient skills in MS Office packages including Excel and Word

If you have the required skills and experience to be successful in the role of the Customer Service Advisor, then send your CV across for immediate consideration, as interviews will be held within the next week.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.

Job Title: Outbound Customer Service
Duration: Temporary, approximately 8 weeks
Pay: £12-14 per hour depending on experience
Work Schedule: Monday to Friday, shifts between 6am and 8pm
Hours: 35 hours per week
Location: Glasgow City Centre for training then remote

Are you someone who thrives in a busy and fast-paced environment? Do you love providing excellent customer service and are available immediately?

One of our clients is seeking multiple temporary Customer Service Advisors to assist with a short-term project. As a Customer Service Advisor, your responsibilities will include making outbound calls to third parties collaborating with the company, confirming customer details, and manually updating them in a new system. This role will involve a high volume of outbound calls, averaging around 100 or more calls per day.

What you need to apply:
- Demonstrated experience in a high-volume phone-based role
- Exceptional communication skills
- Proficiency in IT and typing
- Confidence in making outbound calls

If this opportunity resonates with you, we encourage you to apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Delivering excellent public services is a critical function of Government, within the Strategy, Assurance and Standards (SAS) team we are at the forefront of change and champion continuous improvement. We are looking for someone who is tenacious, driven, enthusiastic and conscientious. In return you will have a unique opportunity to work with the most senior leaders across Government and influence strategic decision-making at the heart of the Commercial Function.

You will be adept at managing projects and programmes, reporting and a variety of formats including dashboards along with forging strong relationships. You will use your skills to build relationships across the team creating a cohesive programmatic approach managing the processes for setting, tracking and monitoring delivery of the business plan. Beyond the team you will build a network of senior leaders from across the public sector, working together to identify, prioritise and deliver highly strategic projects in service of our vision: ‘To be the best commercial function in the UK’.

Reporting to the Programme and Reporting Manager, you will support the effective planning, management and delivery of the team's projects ensuring alignment with the strategic priorities and timelines.

You will support planning, risk and issue management, stakeholder engagement and governance to drive and monitor the delivery of the business plan. You will manage processes across the Strategy & Communications, Standards & Oversight (SCSO) Portfolio.

Working closely with the teams within the portfolio, you will bring pace and value to the team's delivery plan, collaborate across boundaries and deploy your sound diverse skills to track, report and monitor progress whilst managing business change.

Key duties:
● Supporting the successful management of programmes within the SCSO portfolio, ensuring management processes are performed effectively and efficiently.
● Using formalised project processes and procedures within the portfolio, implementing recognised project management methodologies in accordance with GovS 002.
● Coordinating accurate and timely reporting within the portfolio, ensuring that stakeholders are kept informed of progress through projects and programmes.
● Implementing and maintaining quality control and assurance measures through project lifecycles.
● Delivering stand-ups and planning sessions on a frequent basis, ensuring team outputs are aligned with organisation objectives.
● Communicating effectively with internal and external stakeholders.
● Produce briefing materials such as updates, progress reports and governance board packs.
● Ensure continuous improvement and development of all PMO processes taking advantage of available technology particularly Jira and Power BI.
● Run governance arrangements including weekly team meetings. Producing minutes, booking rooms, board packs etc.
● Assist and Lead (where appropriate) with the establishment of any new projects and all associated processes including monitoring and reporting.

Are you passionate about providing a great service?

Can you confidently analyse data to inform decision making?

Do you have an engaging and positive manner?

If so, this is a fantastic opportunity to join the Driver and Vehicle Standards Agency and we'd love to hear from you!

As a Learning & Development Planning & Logistics Officer, you will support the effective and efficient planning and logistics for Learning & Development (L&D). To achieve this, you will ensure that the right resources and in the right place, at the right time.

You will ensure that equipment is fit for purpose, by supporting the production of learning delivery plans, resource plans and DVSAs collective annual plan, in alignment with the financial bidding process with confirmed courses ahead of each quarter.

You will support Management Information (MI) reporting from the Learning Management System (LMS) and other systems to enable decision making. You will collaborate with L&D and People Directorate colleagues to enable planning, administration and logistics for L&D on behalf of the business.

Responsibilities include but are not limited to

• Planning ‘Specialist Trainer Support’ resource into the overall L&D delivery plan.
• Ensuring that learning materials, key documents and equipment are available across learning sites based on the plan.
• Producing MI and analytics from respective L&D sources.
• Administering training applications in accordance with policy and procedures.
• Coordinating meetings, along with agendas and relevant documentation.

For more information about the role and responsibilities please see the attached Candidate Pack.

The Public Sector Fraud Authority (PSFA) is responsible for working with departments and arms-length bodies to better understand and reduce the impact of fraud against the public sector. Working in the PSFA is an opportunity to make a difference to the taxpayer by improving how the public sector deals with fraud. This can reduce the cost of public services and drive fairness in society. Working in the PSFA offers access to a wide range of stakeholders across government and the opportunity to work with various sectors in a high profile policy area with high media, parliamentary and ministerial interest.

The Authority

As well as being part of the PSFA, a new authority established in 2022, you will also be part of the Government Counter Fraud Function (GCFF), which has members in all departments, at all levels, in all sectors.

The PSFA is outcome and performance driven, offers a depth and breadth of expertise and works jointly with HMT to tackle fraud in the public sector.

The PSFA, whilst sitting within the Cabinet Office, reports jointly to the Cabinet Office and Treasury Ministers. Maintaining close working relationships with HMT colleagues is key to ensure the PSFA can deliver its mandate effectively. The PSFA operates with locations across the country – including York, Glasgow, Newcastle and London. As a result, hybrid working is fully embraced and teams are encouraged to collaborate in the various Cabinet Office Hubs around the country.

The team offers opportunities for fraud experts across the disciplines needed to effectively find and fight fraud, including risk assessment, measurement, prevention, intelligence and investigation. The range of opportunities allows for constant professional development and means that collaboration is always at the heart of what we do.

As part of the Practice and Standards team, you’ll join a small and dynamic team providing capability services to PSFA and the Government Counter Fraud Profession, bringing expertise together to define practices, develop standards and increase capability across the public sector through the Government Counter Fraud Profession (GCFP). Development of professional standards is critical to the expansion of the GCFP and a move to a more proactive preventive approach to counter fraud across the Public Sector.

The Government Counter Fraud Profession (GCFP) Board has already approved the development of a number of Standards for Practitioners covering the main areas of the Counter Fraud Framework. The GCFP board is committed to growing this offering and is now seeking an experienced individual to develop further standards to support the implementation of a consistent approach to counter fraud in central government.

We are looking for a dedicated individual who is ambitious and delivery focused. They should be passionate about challenging the status quo, making a difference, fighting fraud, developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Key deliverables and responsibilities will include:

The role is interesting, demanding with challenging timescales. If you enjoy taking ownership of your own work, communicating proactively and supporting the development of counter fraud across the public sector and have experience of working in or developing learning programmes, in counter fraud, economic crime or counter bribery & corruption we would love to hear from you .

• Research, design, develop and publish new professional standards and ensure that all published documentation is regularly reviewed and updated to incorporate the latest thinking, guidance and legislation.
• Working closely with other parts of the public and private sectors to understand future Practice and Standards requirements.
• Working closely with the GCFP Board to enhance counter fraud capability across the public sector, re implementation of new policies and GCFP standards.
• Developing capability and shaping how the public sector effectively understands and reduces the impact of fraud.

Murray Recruitment is recruiting a skilled and experienced Service Administrator for a permanent position based in Glasgow.

In this role, you will work closely with the Senior Support Administrator to coordinate breakdown repairs across various contracts ensuring all works completed within SLA’s and carry out all supporting administration.

Responsibilities

System Management:
Efficiently log all breakdowns and maintenance requests into the system.
Allocate works to the appropriate engineers based on skills, availability, and location.
Customer Interaction:
Handle inbound calls from customers, addressing inquiries and resolving issues promptly and professionally.
Reschedule follow-up appointments as necessary upon receipt of parts, ensuring minimal disruption to service delivery.
Repairs Coordination:
Ensure all jobs are completed within designated time frames, updating relevant information and closing off tasks on the system.
Manage correspondence received into the service desk, prioritising and responding appropriately.
Procurement and Reporting:
Raise purchase orders for required parts, materials, and subcontractors.
Provide regular reports to management and clients, highlighting key performance indicators and service delivery metrics.
General Administration:
Handle all aspects of general administration to support the smooth operation of the business.
Develop and maintain effective working relationships with both internal teams and external customers.

Skills and Experience

Previous experience in a scheduling, helpdesk, or service desk position is essential.
Demonstrated experience in delivering professional customer service in a fast-paced environment.
Enthusiastic attitude, flexibility, and strong team-working skills.
Proficiency in Microsoft Outlook, Word, and Excel.

Offering

Salary up to £DOE.
Hours Monday – Friday 8am – 5pm or 9am – 6pm (1 hour lunch)
20 days holiday plus 9 statutory days.
Death in service benefit.
Employee Discounts Scheme.
Gym membership discount.
Free parking facilities.
Office based position

If you are interested in this position, please apply today by sending your CV!

Not the job for you but know someone who would be perfect for the role? Why not refer a friend and if they are successfully placed in the job you will receive £250 worth of vouchers? Refer A Friend

Join our Customer Service Team!

Pay - £11.44 per hour and after 12 weeks this will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role in 60 York St, Glasgow, G2 8JX

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

There may be opportunities for hybrid working but subject to availability and performance standards.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Connect Appointments have a permanent opportunity for a Service Engineer to join a leading access control solutions provider based in Glasgow!

A range of benefits are on offer, including:

• Uncapped overtime
• Quarterly bonus structure
• Opportunity for training and development

The successful Service Engineer will install various security systems (such as CCTV and intruder alarms) on several sites. This will also involve:

• Testing of systems following installation
• Maintenance and routine servicing of solutions on-site
• Travelling between sites

Ideally, the Service Engineer will have:

• A background in security/CCTV or a similar systems installation role
• A valid UK driving licence
• IPAF accreditation (preferred, but not essential)

Interested? Get Connected by applying now, or call our Permanent division on 0141 473 4415.

CAGLA