Total 170 customer service job vacancies in leicester le3 8ra

Director of Clinical Services

Location: Leicester
Rate Of Pay: up to £60,000 Per Year (Dependent on experience) + £250 Welcome Bonus
Shift Patterns: 40 hours Per Week, Full Time, Permanent
Information about the Role:

• You will use your clinical expertise and strong managerial skills to make a real difference to the lives of our service users.
• You will play a vital role supporting the Hospital Director in the delivery of exceptional quality, person centred care to our service users.
• Strong and dedicated leader, who is passionate about delivering consistently high levels of care. You will need to be a proactive individual, with excellent administration and clinical skills, who will ensure the team delivers excellent person centred care, helping each service users or patient enjoy the highest possible standards of life.

Duties will include:

• Leading by example to ensure consistently high levels of care are maintained
• Day to Day management of the hospital supported by the hospital Director
• Promote professional, clinical training & care & support planning within the home to maintain the health, welfare and wellbeing of the residents.
• Manage, maintain and oversee Registered nurses
• Clinical audits and reporting
• Family relationship building
• Staff supervision and appraisal
• Training of staff
• Delivering hands on care when required including some shift work (days, nights and weekends)
• Participation of on call rotas

Leadership and Management Style
· Dynamic, passionate, open participative and supportive leadership style
· Ability to demonstrate a robust performance management approach
· Strong influencing skills with the ability to shape development across the health and social care system

Skills
· Able to influence, negotiate and persuade regarding complex or sensitive issues
· Ability to operate effectively in clinical academic operational environment with multiple stakeholders
· Ability to motivate and lead staff to deliver operational objectives and standards
· Highly developed communication and interpersonal skills both verbal, written and presentation and excellent listening skills, including facilitation.
· Ability to encourage multi-professional team working and problem solving
· Ability to think and plan strategically, tactically and creatively.
· Advanced MS office: Intermediate Word/PowerPoint skills/Excel
· Attention to detail
· Team Player
· Proactive, versatile and problem solving approach
· Able to seek and exploit opportunities to advance objectives
· Robust and persistent in pursuit of objectives and maintaining personal credibility

Applicants must:

• Have a valid NMC PIN
• Registered Mental Health Nurse/Registered Nurse Learning Disabilities (5+ years post reg)
• Have sound clinical knowledge & strong leadership qualities
• Be eligible to work in the UK
• Excellent teamwork skills
• Strong organisational skills
• Good verbal/written communication skills
• Have resilience and stamina.

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Licence/Certification:

• NMC Pin (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

TO APPLY: email eleanor.binns@servicecare.org.uk or call 01772 208963

Service Care Solutions are recruiting for a Registered Mental Health Nurse (RMN) to work Permanent Contract in a private hospital.

Location: Leicester,
Rate Of Pay: £18 - £22 Per Hour (£37,440 - £45,760 per annum)
Shift Patterns: Full-time, 40 hours per week, Days / Nights

Information about the Role:

Working as an RMN at this Community Hospital, you will:

• Assess patient health problems and needs, develop and implement nursing care plans, and maintain medical records. Administer nursing care to ill, injured, and long-term service users.
• Behave in a professional and discreet manner at all times, in line with the Nursing and Midwifery Council (NMC) Code.
• Be competent and confident in managing people with long-term health conditions.
• Assess, diagnose, plan, implement, and evaluate interventions/treatments for service users with complex needs.
• Proactively identify, diagnose, and manage treatment plans for service users, as appropriate.
• Prioritise health problems and intervene appropriately in complex, urgent, or emergency situations, including initiating effective emergency care.
• Work within your competence level, recognising when to seek support.
• Produce accurate, contemporaneous, and complete records of service user interactions, consistent with legislation, policies, and procedures.
• Support, manage, and guide support workers daily.
• Commit to continual personal development to enhance your skills and the role.

Necessary Experience or Qualifications to work as an RMN (Registered Mental Health Nurse):

• Hold a valid NMC Pin.
• Ability to work on a shift/rota pattern.
• Have the right to work in the UK.
• Minimum of 2 years of experience in a mental health setting.

Information about the Service:

This Community Hospital offers a flexible environment designed to support each patient's progress along their rehabilitation pathway. The hospital is a 31-bedded facility in Leicester, providing holistic services for women between 18-65 with complex mental health needs, including personality disorders, serious and enduring mental illness, co-morbidity, and a history of complex trauma.
Service Care Solutions is the recruitment team for this role.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: The first 7 Weeks in the office, once you have completed your training you will move to hybrid working.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

Your role:

As a member of our Customer Service team, you'll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business. In order to deal with a large number of callers with varying needs, you'll need to be adaptable, resilient, and motivated.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

We are looking for a full-time member of staff to join our Maternity & Neonatal Admin Team



You will be part of a team of coordinators who offer referral and admin services for our neonatal and Vaccine teams. You will need to have a flexible approach and a commitment to working as part of a team.


To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires. Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.



The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.


This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.

This is a new role that will be run alongside our Neo Natal Service coordinators, you will be required to manage and report the RSV (Respiratory Syncytial Vaccine) data regarding our Maternity Patients.

You will be responsible for data management of the RSV Vaccine. There is a government drive to ensure all pregnant women are vaccinated timely within their pregnancy. There will also be the need to produce reports for the vaccines.

This role will also require the Maternity Service Coordinator - Vaccine Support to work alongside the current Maternity Service coordinators. This is a dual role within Neonatal & Maternity allowing flexibility to cover annual leave & sickness.

To be responsible for the reporting and managing of RSV vaccine data with the Obstetric department.



To be responsible and accountable for Obstetric & Neonatal clinics and for the provision of patient case notes.



To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT).

To ensure accurate and timely data quality through effective use of the HISS, E3, NIPE and Patientcentre systems. To work as part of the team, being totally responsible for the appointments, preparation, and smooth administration of all aspects of designated clinics and to provide a high-quality service to both clinicians and patients.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

· To ensure that complete and accurate information is recorded for the vaccines RSV - To ensure accurate and timely completion of the RSV database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· To liase with the vaccine midwives to ensure all data is collected and reported

· To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.

· Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.

· Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.

· To be responsible for and oversee the management of specialist clinics. Including:

· BCG - To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.

· As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer time-appropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.

· To ensure all Local & National Standards are applied to referrals including RTT wait time targets


This advert closes on Thursday 24 Oct 2024

Registered Nurse Learning Disability

Job title: Registered Nurse Learning Disability (RNLD) - Mental Health
Location: Leicester, LE2
Rate Of Pay: (£37,440 - £45,760 per annum)
Shift Patterns: Full time, 40 hours per week, Days / Nights

Information about the Role:

As a RNLD you will have responsibilities that align with the broader field of mental health nursing at the hospital, but with a focus on individuals with learning disabilities.

• Conduct comprehensive assessments of individuals with learning disabilities in the context of mental health, this may include environmental and personalised sensory assessments
• Develop individualised care plans based on the assessment, considering the unique needs and abilities of each person.
• Provide high-quality nursing care to individuals with learning disabilities experiencing mental health challenges. Administer medications, monitor vital signs, and ensure that individuals receive appropriate medical attention.
• Implement behavioural support plans to manage challenging behaviours associated with learning disabilities
• Collaborate with multidisciplinary teams to create and maintain effective strategies for behaviour management.
• Act as an advocate for individuals with learning disabilities. Communicate effectively with patients, their families, and other healthcare professionals, ensuring that the unique needs and preferences of individuals are understood and addressed.
• Work collaboratively with psychiatrists, psychologists, social workers, and other healthcare professionals to create a holistic approach to mental health care for individuals with learning disabilities.
• Provide training and education to individuals, their families, and support staff on topics related to mental health and learning disabilities.
• Stay informed about the latest developments learning disabilities. Attend relevant training programs and workshops to enhance knowledge and skills
• Ensure compliance with relevant healthcare regulations, standards, and policies in the provision of care to individuals with learning disabilities in a mental health environment.

Necessary Experience or Qualifications to work as a RNLD:

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience of working with patients with ASD
• Experience of working in a Mental Health setting
• Knowledge of the Mental Health Act and sections
• Minimum 2 years experience in a mental health setting.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Service Care Solutions have an exciting opportunity for School Chefs to join a multitude of Schools they are working with based in Leicester.

Working 27.5 hours per week from 7am till 2:30pm, this is a great opportunity for someone experienced in Catering to work during School Term times.

Overall Purpose of the Role will be:
To be responsible for:

• Preparing, cooking, and serving school meals for assigned school/s in line with nutritional guidelines, standard recipes and pre-defined menus, quality requirements, and budget parameters.
• Undertaking other activities to ensure compliance and the control and organisation of resources to fulfil service level agreements.
• Directing and supervising the day-day activities of onsite staff by providing decisive and effective leadership to team(s)

Each post holder will be primarily based at one school where they will be responsible for:

• Food to be produced and served onsite only.
• Food to be produced and served onsite + food to be distributed to other schools (this arrangement is known as a production hub).

*Please note that the above includes a mixture of Vegetarian/Pescetarian/Non Vegetarian/Halal*

Post holders will need to work flexibly and be required to:

• Provide short-term cover at another location as required.
• Be moved longer term or permanently to another school within the area cluster to meet service needs.

Key Job Activities:

• Food Production & Service
• Receive meal numbers, check special dietary requirements, obtain the recipes, and plan the preparation as per the pre-established menu.
• Prepare and cook food.
• Prepare and set up serving and dining areas in line with the menu and other pre-defined details.
• Serve food whilst interacting with children and school staff.
• Oversee the packing and collection of food prepared for other schools (for production hub kitchens only).
• Undertake routine cleaning of kitchen areas and equipment during and after each service.
• Oversee the safe disposal of waste.
• Direct and supervise the activities of over 10 onsite staff involved in food production and service.

We are seeking candidates who are able to act as a positive representative of the service by:

• Being approachable, friendly, and helpful.
• Dealing appropriately with straightforward questions, and requests from school staff.
• Escalating anything non-routine or contentious to the appropriate manager or support officer within the service.
• Promote the uptake of school meals and participation with new menus and ideas by engaging with children daily, and with parents and carers at school events.

Catering Logistics

• Compile rotas & timesheets to ensure daily kitchen tasks are assigned.
• Carry out safety checks on the premises and equipment, ensuring the security of the kitchen and any stores and surrounds.
• Report the breakdown of equipment and need for structural repairs, including Food Safety hazards, break-ins, and accidents.
• Report problems with stocks and supplies and liaise with other central staff within the service regarding other operational issues/risks/matters of concern.
• Reconcile daily and weekly meal numbers.
• Monitor and control stock supplies.
• Place orders for goods and supplies.
• Receive, check, and store deliveries.
• Record cleaning and food waste details on the schedule.
• Monitor food budgets and escalate any concerns to the Area Manager.
• Maintain accurate food safety, and health & safety record

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Excellent opportunity with an immediate start!
We are excited to be looking for a new van driver to join our team supporting our client in the local Leicester area.
Your job role will be starting out of the Leicester depot and conducting around 6 collections with regular customers daily. There will also be an element of supporting the warehouse with the loading/unloading for the following day so you must be an excellent team player who isn't afraid to get stuck in with the role.

Full UK Driving licence with no more than 6 points. No DD/DR/IN conviction codes.
You must have previous van driving experience and be over the age of 26.

Immediate start, ongoing work throughout the rest of the year. This position also has a genuine opportunity to possibly work towards a permanent contract.

Monday to Friday 11:00 start. You will finish around 19:30 - 20:00

You will be paid £11.90 per hour

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

Job Overview Can you demonstrate our values of Trust Respect, Integrity and Compassion? If so read on and take a look at the opportunity below We are now seeking to recruit an Associate Medical Director for our Directorate of Mental Health services on a part time basis. We are really pleased that you are seeking a career at LPT. You will be part of the senior medical management team to support the Medical Director and demonstrate visible senior clinical leadership. You will oversee, support and develop the medical and wider clinical workforce and service Clinical Directors. You will be an experienced practising Consultant with excellent standards of clinical practice and competence . It is expected you will be the champion of Adult Mental Health & Mental health services for older people and develop effective relationships with people in partner organisations and diverse communities. Job Description Summary (Main duties and responsibilities) We want a clinical leader who will drive the strategic development of the Directorate to deliver large scale transformation, high quality safe and effective care, which is robustly governed within a continuous quality approach. We may close the advert early, if we receive a sufficient number of applicants, so please apply as soon as possible. About Us Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland. We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups. Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents. We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy. For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy). All jobs will require permission to work in the UK. For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started. Applicants at risk within the local NHS who meet essential criteria will have preference for interview.

Are you a van driver looking for your next opportunity in the Leicester area?
Join our driving team today and help support our client in the Leicester area. You will be driving the van delivering customer orders locally and across the UK where required. Items are all bespoke kitchen items so there can be some heavy lifting involved. As well as a competant driver, you will also be an excellent communicator with excellent customer service skills and be comfortable with completing relevant paperwork.

To apply you must have a full UK Driving licence with at least 12 months previous van driving experience. No more than 6 points on your licence and no DD/DR codes.

Don't miss out, apply with an up to date CV today for regular and ongoing work.

Shifts available Monday to Friday with start times from 06:00 - 07:00

You will be paid £12 per hour

We are looking for an early career physicist who wants to join a dynamic and cohesive team.

We are seeking an individual with either MPE/RPA status or the ability to develop in a supportive environment to become an MPE/RPA within the next 2 years (MPE preferred). Appointment at a lower band will be considered for individuals with less experience.

The role covers Leicestershire hospitals and a small number of dentists and vets. You will be working as part of a clinical team to deliver the best care to patients with an emphasis on optimization projects.
• A Clinical Scientist in Radiation Safety is a senior member of a highly specialist scientific and technical service, which is part of the Medical Physics Department at the University Hospitals of Leicester.
• This is an expert role and the post-holder is required to work autonomously with the freedom to initiate action within broad scientific principles. Work is managed by the lead clinical scientist.
• The post-holder has advanced theoretical and practical knowledge of Radiation Safety and will act as or train to act as a Medical Physics Expert or Radiation Protection Adviser for aspects of the service specified by the Head of LRSS.
• The post holder provides specialist scientific support and advice to Consultants, clinical, scientific, technical, nursing and other staff on highly complex issues and the interpretation of relevant guidance related to the provision of a safe and effective services using radiation across the Trust, and at dentists, vets and private hospitals with which Leicester Radiation Safety Services have contracts.
• The post-holder will, in conjunction with clinical colleagues engage in the development of new techniques and procedures, and optimisation of existing clinical protocols
• The post holder undertakes specific research and development activities, and keeps abreast of new developments in their field.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:
• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
• Act as line manager for staff.
• Act as a Medical Physics Expert/Radiation Protection Adviser in the relevant modality or support another individual to do this during a limited training period
• Lead on projects and areas of work as required and act as main point of contact for the Hinckley CDC facility.
• Assist with the preparation and implementation of Trust policies/protocols and develop local procedures relating to Imaging.
• Liaise with a wide range of staff in Medical Physics, Imaging and throughout the Trust.
• Take part in complex negotiations, involving other staff groups, Trust departments and manufacturers. Seek conflict resolution where a consensus is difficult to reach.
• Advise on specification, room design and procurement of specialist equipment, design and implement testing methods and protocols for such equipment.
• Provide specialist, scientific advice to clinicians and others.
• Carry out optimization projects.

please see job description/person specification for further details on the role


This advert closes on Tuesday 1 Oct 2024

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our Leicester office.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: Training will start in our Leicester office on 28 October 2024 and last for 7 weeks. We will be unable to accommodate any candidates that have holiday during this training period. Once you have completed your training and only when we feel you can work independently you will move to hybrid working.

A chance to work in a hybrid way: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Your role:

As a member of our non-voice Customer Service team, you'll be handling inbound chats from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:

• Up to 5% annual discretionary Bonus
• Hybrid working (1 day per week in the office with the option to do more depending on your preference)
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• 'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
• Pension match up to 10% of your salary
• Life insurance (4 x base salary)
• Discounted Hasting Direct products
• Discounts & cashback with well-known retailers
• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
• Refer a friend scheme - earn £500 for every friend you refer
• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job Description

Service Care Solutions are recruiting for a Support Worker to work at one of our Independent Hospitals in Somerset.

Shifts: Monday to Sunday

**no sponsorship available**

Job title: Registered Nurse Learning Disability (RNLD) - Mental Health

Location: Sturdee Community Hospital, 58-62 Runcorn Road, Leicester, LE2 9FS

Rate Of Pay: £18 - £22 Per Hour (£37,440 - £45,760 per annum)

Shift Patterns: Full time, 40 hours per week, Days / Nights

Information about the Role:

As a RNLD you will have responsibilities that align with the broader field of mental health nursing at the hospital, but with a focus on individuals with learning disabilities.

• Conduct comprehensive assessments of individuals with learning disabilities in the context of mental health, this may include environmental and personalised sensory assessments
• Develop individualised care plans based on the assessment, considering the unique needs and abilities of each person.
• Provide high-quality nursing care to individuals with learning disabilities experiencing mental health challenges. Administer medications, monitor vital signs, and ensure that individuals receive appropriate medical attention.
• Implement behavioural support plans to manage challenging behaviours associated with learning disabilities
• Collaborate with multidisciplinary teams to create and maintain effective strategies for behaviour management.
• Act as an advocate for individuals with learning disabilities. Communicate effectively with patients, their families, and other healthcare professionals, ensuring that the unique needs and preferences of individuals are understood and addressed.
• Work collaboratively with psychiatrists, psychologists, social workers, and other healthcare professionals to create a holistic approach to mental health care for individuals with learning disabilities.
• Provide training and education to individuals, their families, and support staff on topics related to mental health and learning disabilities.
• Stay informed about the latest developments learning disabilities. Attend relevant training programs and workshops to enhance knowledge and skills
• Ensure compliance with relevant healthcare regulations, standards, and policies in the provision of care to individuals with learning disabilities in a mental health environment.

Necessary Experience or Qualifications to work as a RNLD:

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience of working with patients with ASD
• Experience of working in a Mental Health setting
• Knowledge of the Mental Health Act and sections
• Minimum 2 years experience in a mental health setting.

Information about the Service:

This hospital offers a flexible environment designed to support each patient's progress along their rehab pathway. Sturdee Hospital is a 31 bedded hospital in Leicester, providing a holistic service for women between 18-65 with complex mental health needs that include: personality disorder; serious and enduring mental illness; co-morbidity; and a history of complex trauma.

Job Types: Full-time, Permanent

Pay: £18.00-£22.00 per hour

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Licence/Certification:

• NMC (required)

Work authorisation:

• United Kingdom (required)

Leicester-Hybrid working

Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS!

Salary £23,500

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve.

Your role:

You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role in this team will involve communicating with our customers through both verbal and written means, and discussing their options following their vehicle being deemed a write off. Our main objective is to get them back on the road as quickly as possible by negotiating the valuation of their vehicle, providing them with the right information, and ensuring their complete understanding so that they don't have to contact us again. It is crucial to speak confidently and provide accurate information right from the beginning to avoid any confusion and ensure a seamless customer journey.

Job Details

• Manage a portfolio of policyholder's write off claims through to settlement.
• Make and receive calls from internal and external parties
• Provide excellent customer service, empathy and understanding when our customers need us most, whilst ensuring clear expectations set and regular updates provided throughout the claims process
• Validate claims and policies
• Maintaining accurate record keeping, reserves and a proactive diary system to ensure timely case reviews.
• Achieve departmental and business targets

Skills we would love you to have

• Outstanding customer service, with excellent verbal and written communicational skills
• Strong active listening skills
• Proactive in your approach to work
• Organisational skills with the ability to prioritise workload
• Natural ability to lead conversations and objection handle
• High attention to detail

What we offer

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.





Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

-

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.