Customer Services and Export Supervisor

Salary: £35k DOE
Location: Liverpool, Merseyside - L33

Full Time, Permanent Role

I am currently representing a forward-thinking client who is looking for an experienced and quality driven Customer Service & Export Team Leader to oversee their internal Customer Service team.

This is an excellent opportunity for someone who is looking to continue their career development and work with a reputable company, becoming a key member and cog within the export and logistics teams.

The Key Duties of the Customer Services and Export Supervisor

• Supervision of Customer Services, Export, and Despatch personnel
• Co-manage staff performance management processes.
• Maintain order schedule and chair daily meetings, ensuring orders are progressing as planned and shipments are scheduled appropriately.
• Support Department Manager to ensure departmental Objectives / KPI targets are achieved.
• Work with Customer Service, Export and Despatch personnel to ensure Customer expectations are met or exceeded.
• Liaise with distributor network when required.
• Oversee the processing of customer orders and requests, providing real time updates on status when needed.
• Work with Senior team members to ensure all order paperwork is reviewed and signed off.
• Supervise the export and import processes and paperwork, including proof of export and import checks.
• Support the team to process Sales Orders, answer customer queries, liaise with couriers and freight forwarders, and produce export and shipping paperwork.
• Work with the team to ensure all orders are being packed in a reasonable time frame.
• Work with the team to ensure Customer and Distributor product reserves and standing orders are maintained.
• Review reports from Accounts to confirm orders are shipping / being held as appropriate.
• Contribute to improving departmental procedures within the Company's ISO 9001 Quality Management System.
• Support departmental manager with departments Process Development Plan (PDP).
• Comply with and supervise staff awareness of Health and Safety procedures and maintain good practice within the
• Comply with and supervise staff awareness of Human Resource processes (and relevant documentation) and observe provisions set out in Company Handbook.

The Key Requirements of the Customer Services and Export Supervisor

• Knowledge of Sales Order Processing
• Working knowledge of Stock Control
• Excellent computer skills particularly in Microsoft Outlook, Word and Excel and Dynamics
• Proven and up to date knowledge of International and European shipping regulations is essential
• Experience of dealing directly with customer issues and complaints
• Experience of working within ISO framework, preferably ISO 9001
• Exceptionally organised with a high level of attention to detail

If you are interested in the role, and want to know more, please apply or call the Business Support Team for more information.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies

• Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.

• Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts,

Approved Premises, programmes, evening reporting etc)

Responsibilities, Activities & Duties Probation

Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.
• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
• To provide cover within teams as required
• To deliver and co-lead accredited programmes commensurate with grade
• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Job Title: Probation Services Officer

Directorate: National Probation Service

Band: 3

Overview of the job

The job holder will undertake the full range of work with offenders before and after sentence. This will include assessment, sentence implementation, offender management and producing reports. The job holder will provide case management support to a full range of offenders utilising service procedures and practice directions that underpin professional judgement.

Summary

To assess and manage the risk (including risk management plans and escalation) posed by offenders to protect victims of crime and the general public by:

• Liaising, providing information and advice to criminal courts, criminal justice agencies and other partner agencies
• Supervise and manage risk of those offenders subject to community sentences, during and after custodial sentences.
• Work with other agencies and groups to prevent crime and meet the needs of victims and offenders.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

If relevant to the role, some out of hours working may be required (i.e. Courts, Approved Premises, programmes, evening reporting etc)

Responsibilities, Activities & Duties

Probation Services Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.

• To undertake the full range of offender management tasks with offenders assessed as low or medium risk of harm and to support the Probation Officer grade in high risk cases.
• When providing case manager support, to contribute to the delivery of the Risk Management plan and report significant changes relating to risk of harm and/or of reoffending or any non-compliance within agreed enforcement procedures
• To use computer based systems to produce, update and maintain records and other documentation within agreed timescales
• Ensure effective referrals to services and facilities and communicate with offender management staff, interventions staff, service providers and external agencies to review progress and associated risks.
• To undertake prison, home or alternate location visits as required in accordance with service procedures and policies.
• To undertake work in the court setting, including the completion of appropriate reports on cases and prosecution of breaches.
• To provide cover within teams as required
• To deliver and co-lead accredited programmes commensurate with grade
• To conduct mandatory alcohol and drug tests as required, and to follow prescribed medication procedures
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• To work within the aims and values of NPS and NOMS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

Job title - Business Support Officer
Location - Liverpool
Contract - Temp - Ongoing
Hours - 35 hours Mon - Friday
Start Date: Asap
Salary: £14.86 Umbrella p/h

Key Responsibilities:

• Support the day-to-day operations of the team.
• Deliver exceptional customer service when interacting with internal and external customers
• Assist with processing Requests, including Subject Access Requests and Third-Party Applications.
• Manage postal arrangements, including collection and dispatch.
• Utilise IT systems, including Microsoft Office, to support the team and produce accurate reports.
• Maintain service databases and filing systems, both manual and computer-based.

Profile:

• Enthusiastic individuals eager to learn and develop.
• Strong communication and customer service skills.
• Ability to manage multiple tasks efficiently and effectively.
• Proficiency in Microsoft Office and other relevant IT systems.
• Organized, with good attention to detail.

If you require any additional information regarding the position, please call Arran at Service CareSolutions on 01772 208966 or send an email to arran.fitchie@servicecare.org.uk

Job Advertisement: Family Support Worker Description

We are looking for a compassionate and dedicated Family Support Worker to join our team. In this role, you will provide vital support to children, young people, and their families, helping them navigate challenges and achieve positive outcomes. If you have a strong background in child care, excellent communication skills, and a passion for making a difference, this could be the perfect opportunity for you.

Responsibilities

• Deliver outreach and home-based support to children and families, addressing areas of identified need.
• Work collaboratively with multi-agency teams, including Health, Education, Children's Centres, and School's Family Support Services, to support parents in meeting the needs of their children.
• Communicate effectively with children, families, and professionals across various settings, using strong written and verbal skills.
• Maintain accurate and reflective records in line with Recording with Care guidelines.
• Provide practical parenting strategies to support families.
• Work both independently and as part of a team, adapting flexibly to support the overall operation of the service.

Requirements

• NVQ Level 3 in Child Care and Education, NND, or Health and Social Care qualification.
• Proven experience in direct work with children, young people, and their families.
• Experience in collaborative and multi-agency work to support children and families.
• Ability to communicate effectively across a wide range of situations and levels.
• Strong ability to maintain accurate records and reflect on practice.
• Capability to work alone and as part of a team across various services.
• Full UK driving license, access to a car, and a laptop.

Desirable

• Experience in delivering practical parenting strategies.
• Demonstrated knowledge of child development.
• Understanding of the signs and symptoms of Child Protection issues.
• Ability to collaborate effectively with parents and professionals.

Apply Now

If you are interested, please call Lisa McVinnie on 01772 208964 or email me your CV - lisa.mcvinnie@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS:

• A specialist dedicated Social Work consultant offering single point of contact.
• Exceptional referral bonuses - £250 per referral placed in to work!
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Annual training budget of up to £250 and continued online CPD training.
• Excellent Annual Loyalty schemes / bonuses.
• DBS disclosures provided via fast-track online services free of charge.

The Valuation Office Agency (VOA) are the public sector’s property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. We are one of the largest employers of surveyors in the country. Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation. We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together. With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Our surveyors have the freedom to manage their own diaries and are empowered to deliver under their own autonomy. We trust our people and look forward to welcoming your skills into the VOA community.

Chartered Surveyor – Role Overview

District Valuer Services (DVS) provides professional property services across the public sector, including to private and third sector clients in delivering public services and functions of a public nature. Our clients include the Central, Local and Devolved Government, Health and Transport.

This role sits within the Transport Sector, where we work with major infrastructure providers including National Highways, Transport Scotland, Welsh Assembly Government and HS2. We deal with all aspects of compulsory purchase and compensation, working as part of a multi-disciplinary team to deliver infrastructure projects from early stage design to the final settlement of compensation.

You will work within a fast-paced team to meet increasing client requirements across a range of complex compulsory purchase casework including litigation cases. You will deliver complex casework, provide technical guidance to clients and colleagues and support other caseworkers within DVS. You will also assist with building capability within the team.

This exciting opportunity will also include project management and leading high profile casework for high profile clients.

Chartered Surveyor – Key responsibilities

• Dealing with a large complex portfolio of work requiring extensive experience of complex Compulsory Purchase casework
• Maintaining and applying an advanced level of valuation surveying knowledge to casework activity, review of high profile or complex valuations and project management. 
• Identifying risks and issues and making recommendations on action to be taken
• Collaboration with all internal stakeholders across DVS.
• Ensuring an awareness of the wider political, economic, social, technical, environmental, and legislative agendas that impact the Transport Sector.
• Acting as an expert witness, appearance before arbitrators or submission of evidence to independent experts and Lands Tribunals, where required.
• Providing technical support to, and oversight of, less experienced colleagues
• Supporting the DVS management team and working closely with Team Leaders in the transferring of skills across the sector to build capability.
• On occasions, the role may require the successful candidate to undertake work outside the usual area. We are reasonable with our expectations and provide flexible working arrangements to support this need.

SSP UK
Join Rail Gourmet
- Catered to You and Your Career!
Rail Gourmet UK is seeking a motivated individual to join our team as Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station
Hours: Full Time Permanent (40 hours/week) Shifts: Varied between 6 AM to 10 PM, including some weekends.
Pay Rate: £ 12 per hour.

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

AS A CUSTOMER SERVICE ASSISTANT YOU’LL:


- Operating platform trucks for train-side deliveries (Full training provided).
- Loading/offloading catering equipment/stock from TPE trains.
- Order assembly and stock control.
- Comply with Health & Safety/Food Hygiene Regulations.

REQUIREMENTS FOR CUSTOMER SERVICE ASSISTANT:


- Due to some responsibilities within the Customer Service Assistant role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- The role involves manual loading and unloading of items, requiring physical capability and stamina.


WHY JOIN US AS A CUSTOMER ASSISTANT ?

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- 75% discount off on SSP brands during work hours.
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Duty and Leisure pass for TPE after probation.

Feel like you could belong at RG? Apply now for role and start the best part of your journey as a Customer Assistant !

Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.

Job Title: Customer Communications Officer
Contract Type: Permanent
Salary (Pro Rata): £35,276.24 (£38,803.86 is achieved after 18 months successful performance in the role)
Working Hours: Full Time 35 hours per week
Working Pattern: Monday - Friday
Location: Hybrid, Speke or Arlington

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Customer Communications Officer (Fire)

You will lead on communication with colleagues and customers on behalf of the building safety department in relation to requirements under Building safety act and Fire Safety regulations. Support in the development of a communication strategy. Manage proactive & reactive communication on outcome of fire safety inspections, informing customers of any risks identified, any protective measures in place and other key prescribed information. Support communication on key fire safety matters including annual fire safety information Support developing documentation, literature, and feed into campaigns etc.

We are looking for someone who has:

• Experience of working within a customer service or safety environment dealing with customer contacts and communications.
• Customer focused with excellent written strong phone and verbal communication skills along with active listening and the ability to work at all levels within the business
• Knowledge of communication channels and methodology to provide proactive communications and reactive communications to colleagues and customers.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays (pro rata)
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Your new company
This organisation is a government-funded entity responsible for providing essential services to the public. It operates under a mandate to ensure the well-being and development of the Liverpool community. This organisation is committed to transparency, accountability, and serving the public interest. It works closely with other government agencies, non-profit organisations, and the private sector to achieve its goals.


Your new role
You will be responsible for providing initial technical support to users, addressing issues related to hardware, software, and network connectivity. You will handle incoming support requests via phone, email, or chat, troubleshoot problems, and escalate complex issues to higher-level support teams if necessary. Additionally, you will maintain documentation of incidents and resolutions to improve future support processes.

What you'll need to succeed

• Knowledge of operating systems, software applications, and basic networking concepts.
• Ability to diagnose and resolve technical issues efficiently.
• Strong verbal and written communication skills to interact effectively with users and team members.
• Windows 10 skills, Office 365 and Active Directory skills.

What you'll get in return
You will be offered a 12-week contract in Liverpool city centre. This position requires a full-time, on-site presence, five days a week. The role is based in a conveniently located office with excellent public transport links and boasts stunning views from a high floor in Liverpool. You will be offered £17.44 per hour PAYE with Hays and 35 hours working week.


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Social Care Assessor

An exciting opportunity has arisen in Liverpool City Council to join their Neighbourhood Team as a Social Care Assessor.

This position is:

* 35 hours per week

* Initial 3 months

The core responsibilities of this position are:

• to carry out strength-based assessment/reviews for adults with an impairment who are experiencing difficulties while undertaking activities of everyday life
• to promote social/physical/mental well being of service users and carers
• to provide advice, information and support to enable individuals to access universal services

You will achieve the above main areas of responsibilities through the below requirements:

• Assess need
• Identify eligibility and outcomes
• Implement support plans
• Evaluate/review support plans
• Have an awareness of capacity, mental health and associated legislation
• Identify safeguarding concerns

As a Social Care Assessor, you will play a vital role in delivering Adult Social Care to the residents of Liverpool.

By working as part of a team offering the residents of Liverpool strength based assessments under the Care Act, handling a diverse caseload and by working as part of a duty system. You will work within a team of social workers and SCAs and be managed by a supportive group of team leaders and a community manager.

Apply Now

If you would be interested in this position, please contact Emily @ Service Care Solutions on 01772 208964 or emily.bentley@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

Benefits of working for Emily @ Service Care Solutions:

• A specialist, dedicated Social Work consultant offering single point of contact
• Exceptional referral bonuses
• An extensive & exclusive range of Social Work vacancies across the UK
• Nationwide provider Social Work staff to over 200 local authorities.
• Frequent notifications for upcoming opportunities via text and email
• Loyalty schemes / bonuses
• DBS disclosures provided via fast track online services free of charge.

Job title - Housing and Community Officer

Location - Liverpool L3

Contract - Permanent

Hours - Full time (Office based)

Salary - £30,000 per annum

The Role Summary

Our client a local housing association is looking for a Housing and Community Officer to join their team on a Permanent contract and the role is fully office based in Liverpool. This role offers a unique opportunity to make a tangible difference in the lives of our residents and the broader community. You will be at the forefront of providing essential services that help tenants sustain their tenancies and enhance their living environment.

Your key duties within the role will include:

• Provide comprehensive advice to tenants on tenancy matters, welfare benefits, and rehousing requests.
• Assist tenants with support needs to ensure they benefit fully from their tenancy.
• Support the Property Services Manager in achieving turnaround targets for voids and manage the lettings process.
• Assess housing applications and manage allocations in line with our Lettings Policy.
• Ensure tenancy terminations and new lettings are completed efficiently, including handling notices and signing new tenancy agreements.
• Monitor and enforce tenancy conditions, working closely with the Housing Management team to resolve disputes and manage breaches.
• Collaborate with the central finance team to manage rent and service charge payments, taking proactive measures to minimize arrears.
• Assist in taking legal action when necessary, particularly in cases of rent non-payment or other tenancy breaches.
• Conduct estate inspections and tenancy audits, liaising with colleagues to maintain and improve the quality of our housing environments.
• Promote tenant and resident engagement in service delivery and decision-making processes.
• Handle complaints in accordance with our policies and procedures.
• Attend internal and external meetings, representing the interests of the Association.

Key requirements:

• Knowledge of the legal and regulatory framework of social housing and property / tenancy management, together with experience of delivering services that meet these requirements.
• Experience of supported housing would be useful but is not essential.
• Experience of working in General Needs housing / tenancy management, combined with a desire and aptitude for helping people to maintain independence.
• An understanding of some of the issues and barriers faced by tenants / household members who have learning disabilities, mental health needs and / or physical and sensory impairments.
• Excellent communication and inter-personal skills.
• Experience of working with customers in 1-1 situations.
• Good numeracy and literary skills appropriate to the requirements of the job role.
• Ability to use Microsoft Office applications and a Housing Management system

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk

Customer Service Advisor

• Home Based / Remote working
• Salary - £26,000
• Full time / 40 hours per week

A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home.

We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided.

The Key Duties & Responsibilities include:

• Taking inbound calls, emails or messages dealing with a variety of customer service queries
• Accurate recording of information onto a live system
• Resolution of customer enquiries (oral and written) based on competent working knowledge
• Query handling in response to customer requests with the support of clear information and processes
• Striving to provide a professional service at all times
• Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

Skills & Knowledge Required:

• Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely
• Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day)
• Experience working to contact centre metrics such as average handling time, call volumes etc

Benefits:

• Private health care (for you and dependants)
• Employee assistance programme including, cashback for treatments, GP line, advice line
• Group life assurance
• Additional leave purchase scheme
• Discounted home and travel insurance
• Mortgage advice service
• 23 days annual leave + UK bank holidays

This is the perfect opportunity to develop your career with a growing company and be part of a supportive and friendly team.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

To provide 1st / 2nd line support as part of the Service Desk function.

This role is highly visible, and requires a combination of technical skills, customer care, and business awareness - the Service desk being the single point of contact for all customer communications.

The post holder will be required to respond to service desk phone calls, monitor other routes to the service desk, record incidents following clearly defined procedures, and resolve the majority of incidents at first point of contact.

The role encompasses reactive and pro-active elements of Incident management as defined in the IM Incident Management process.

Previous applicants need not apply

Shortlisting planned for: 13 August 2024

Interview planned for 22 August 2024

Founded in October 2006, NHS Informatics Merseyside is an established NHS healthcare technology organisation based in Merseyside, North West England. Our role is to ensure technology and innovation is used effectively as an enabler to better health and care – helping to drive efficiency and support new models of care through improved and more collaborative ways of working. We are proud to be one of only two health care organisations globally to achieve 4 star certification from the Service Desk Institute. (SDI) SDI’s Service Desk Certification programme is the only industry, standard based accreditation programme designed specifically to certify service desk quality.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

1. Handle Service Desk telephone calls, recording all new incidents using the minimum data
set, and updating existing incident records with any new information received.
2. Monitor other communication routes to the Service Desk, eg mailbox, self-service tool, ensuring new incidents are recorded, and customer queries are dealt with promptly.
3. Categorise and prioritise incidents and service requests according to guidelines detailed in the Incident management process.
4. Provide 1st line support, resolving the majority of incidents at first point of contact, using remote support tools where applicable to achieve this.
5. Resolve Incidents not resolved at first point of contact due to the lengthy nature of the fix and, where requested, assist with the 2nd-line support queue
6. Assign unresolved Incidents to the appropriate specialist resolver group.
7. Log incidents with third party vendors, and take ownership of third party incidents until resolution.
8. Liaise with the Connecting for Health Service Desk (or LSP) to raise incidents relating to National Applications: completion of Triage Forms; monitoring and tracking of all Incidents raised with the CfH Service Desk until resolved.
9. Responsible for monitoring and tracking ALL Incidents and Service Requests ensuring Incidents are resolved within Service Level Targets
10. Communicate updates and service disruptions to users, selecting the most appropriate communication tool, e.g. email, intranet, and providing an estimated resolution time, if possible
11. Escalate Major Incidents to the appropriate team, and contribute to Major Incident Reviews, where appropriate
12. Identify multiple instances of incidents of a similar nature, and escalate to the appropriate team
13. Record appropriate resolution details in the service management software, selecting the relevant resolution categories – contributing to the IM Knowledge Base.
14. Resolve incidents, where possible, ensuring the customer is satisfied beforehand 15. Conduct User Satisfaction surveys under the instruction of the Service Desk Manager
16. The post holder will be required to perform Active Directory administration duties, including password resets & account administration. This may include adding and administering permissions and security groups
17. The post holder will be required to perform Email (inc MS Exchange, NHS Mail) administration duties including, but not limited to, mailbox creation, updating email distribution groups and adding and administering Public Folders & Calendars 18. The post holder may be required to provide training to new starters or less experienced Service Desk staff.
19. The post holder may be given the opportunity to work as part of a 24hr Service desk which would involve evening and night work.


This advert closes on Monday 12 Aug 2024

We are working with an award-winning build to rent provider who provide and maintain high quality homes across the North West.

As a result of their recent and continued growth, they are recruiting for an experienced Resident Service Manager to join their close knit team, working on one of their large developments (300 properties) based in Liverpool.

As a Resident Service Manager, you will report into the Head of Resident Services and will be responsible for ensuring a smooth and effective service for the residents who are both moving in and living in their properties.

Your duties will include:

• Creating and developing positive relationships with residents at each stage of their journey
• Liaising closely with the in-house maintenance team to ensure any repairs are carried out effectively and efficiently.
• Conducting property inspections
• Dealing with escalated complaints where necessary
• Assisting residents as they are moving into their property.
• Dealing with all queries in a timely and professional manner.

This position would suit a candidate who has worked in a similar role ideally with a Build to Rent provider and has some knowledge of property law & legislation.

If you are interested in this role and would like to apply, please send a copy of your CV to Steph by following the link below.

Service Care Legal are currently working alongside an award winning firm, based in Merseyside. They are looking for an experienced Qualified Solicitor/Legal Executive with 2-4 years PQE to join their Private Client team. This is an excellent opportunity to work amongst the legal experts and progress your career. Please find below further details with regards to the position.

Role: Solicitor/Legal Executive - Private client

Location: Merseyside

Salary £40,000 - £50,000

Responsibilities:

• Managing of Court of protection and Private Client caseload
• Drafting of Wills, Trusts, Lasting Powers of Attorney and dealing with Trust and Estate Administration.
• Dealing with clients in person and remotely
• Working with marketing team and producing content in relation to private client work

About you:

• Have at least 2 years PQE experience of dealing with court of protection matters, probate, wills, trust and services for the elderly.
• Be organised, ambitious and have good decision making skills
• Able to work with a high caseload and under pressure.

Benefits:

• Contributions to employment health scheme
• Bonus scheme
• Holidays
• Pension

If this Solicitor/Legal Executive Private Client position is right for you or someone you may know, don't hesitate to get in touch with Aanisah Khan via email Aanisah.Khan@Servicecare.org.uk or via phone on 01772208969.

We also welcome referrals for this position, where a successful recommendation would be worth £250.