Total 278 customer service job vacancies in newcastle ne12 5xg

Customer Service
Monday - Sunday 35 hours
£22,000
6 month contract
November start date
Remote

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers? Want to work from the comfort of your own home?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
* Supporting customers through fraud cases
* Liaising with 3rd parties to gain more information
* Reviewing documentation and updating the case accordingly
* Providing a professional and empathetic approach
* Completing administration on the system

What do you need to apply?
* Proven experience dealing with complex queries
* Excellent communication skills both written and verbal
* Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Join our Customer Service Team!

£11.44 per hour and after 12 weeks hourly rate will rise to £12.30 per hour.

• The role is full-time (37 hour per week).
• This role is office-based role and requires you to be onsite in Wearside House, Riverside Place, Freemans Reach, Durham, DH1 1SL

We are looking for a positive, flexible, and customer-focused individual to join our busy call centre as a Customer Service Advisor.

In this role, you will be responsible for providing excellent customer service to our customers, resolving their queries in a timely and efficient manner. You will also be responsible for working with other team members to ensure that we meet our customer service goals.

The role is full-time (37 hours per week). There are part time shift options available (27.5 hours per week). Shift Pattern to cover the following working hours: 5 days out of 7, between 8am-8pm Monday- Friday and between 8am- 6pm Saturday-Sunday. Weekend working is required, and shift pattern will be discussed during your video interview.

What we offer:

As a valued employee of the Manpower, you'll have access to a range of amazing benefits;

• We offer a pre-12-week arrangement of 25 days annual leave per annum, which will increase to 33 days post 12 week arrangement.
• Staff discounts (range of lifestyle goods and services)
• Pension contribution
• Personal Accident Insurance
• Eye care vouchers
• Referral Schemes
• Save-As-You-Earn-Scheme
• MyPath Development programme (our Global Programme through dedicated Talent coaches that have been accredited to guide employees through a portal of specifically identified online courses through PowerYou training portal)

What we are looking for:

Ideally you will have worked in a customer service role before, but if this is your first role or a career change don't worry as we provide all the training and support, you'll need.

At a minimum you should have:

• A positive attitude and a can-do spirit
• Flexibility and the ability to adapt to new situations
• Excellent communication skills, both written and verbal
• The ability to work independently and as part of a team
• A passion for providing excellent customer service

If you love helping people and are looking for a challenging and rewarding career, we would love to hear from you!

Apply now!

Manpower UK is acting as an Employment Business in relation to this vacancy.

Company: Service Care Solutions
Trust: Newcastle Upon Tyne Hospitals NHS Foundation Trust
Location: Freeman Hospital, Newcastle upon Tyne, NE7

Position: Cook
Specialisation: Catering

Shift Pattern: Early & late shifts across 7 days (Rotational)
Pay Rate: £14.24ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Plan own work on a day-to-day basis.
• Plan, prepare and cook a wide range of dishes with different timings / methods to meet tight deadlines.
• Demonstrate flexibility to work within the diet bay (producing specialised diets) or any other area of the department if needed.
• Provide food that complies with national nutritional policies and food hygiene standards.
• Ensure timely plating and delivery to patient area.

Qualifications and Requirements:

• Fully enhanced DBS
• NVQ Level 3 in food preparation & willing to work to Level 4
• Food hygiene qualification

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£14.24ph LTD | £13.08 PAYE Inclusive of holiday pay

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk.

Customer Service Advisor

One Strawberry Lane (the best view of St James’ park)

Newcastle upon Tyne – Hybrid, two days in our One Strawberry Lane office based and 3 days at home (First four weeks will be full time office-based Monday to Friday 9:00 am to 17:00 pm)

Full Time – 37.5 hours per week Flexible shift rotation. Monday to Friday currently between 8:00 am till 6:00 pm on a shift rotation.

Starting salary: £23,464 pa, with great benefits which include a Health Cash Plan

Start date 25th November 2024

Home, a place where you belong

How about working for one of the top ten Workplace’s in the UK, according to the Great Place to Work 2024 National survey results?

Do you want to work in the most technologically advanced office building in the region? This is a building like no other in Newcastle.

Do you genuinely care, and get a buzz from helping people?

Fancy going home each day knowing that you have helped change our customers lives for the better.

Home Group is a social enterprise that supports some of the most vulnerable in society, including people with mental and physical health issues. Are you up for a new challenge in supporting our customers?

If so, we are looking for brilliant new colleagues to join our European award-winning team. (I Know, that’s impressive!!) This isn’t “just” any old customer service role, we’re looking for “customer service heroes” to support our customers.

You bring

• You’re a positive, confident & enthusiastic communicator with the ability to handle objections.
• You’re resilient when faced with a challenge or when things don’t go to plan. Can you remain calm dealing with some distressing calls from customers who are relying on your help?
• You follow process when it’s important but can also think on your feet. We want a win-win for both our customer and the business.
• You care about our customers and give every customer the brilliant experience they deserve.
• You have strong customer service skills and excellent verbal and written language abilities. As well as calls our customers use email, Live chat, and social media to contact us. Have you experience using these tools?
• You’re comfortable leading the conversation and finding the right outcome for our customers.

Job details

• Full Time: Currently Monday to Friday between 8:00 am till 18:00 pm on a shift rotation.
• We staff bank holidays with volunteers, so if you’d like to be off, you probably can. You just need to request it.
• This leaves plenty time to attend our summer and Christmas parties, summer kid’s activities or discounted panto. We’d love you to get involved.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• All the “tech” you need to enable you to work effectively from either home or the office.
• Health Cash Plan saving you up to £1140 pa. We’ll cover your costs (and your kids if you have them) towards dental, optical, prescription charges, alternative therapies, and lots more.
• Competitive pension scheme with employer contributions
• Excellent career progression, through personal development plans and our “Grow our Own” development programme. Our management team all started their careers as customer service advisers.
• Shopping discounts & access to the Blue Light Card discount scheme
• Technology Purchase Scheme (That new TV or smartphone is a few clicks away!)
• Cycle to work and car scheme (bike storage, drying rooms and showers are available at our office)
• Discounted Gym Membership
• Time off for volunteering
• A wide range of engagement activities in the workplace led by our colleague engagement team.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Customer Service Advisor Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Email our Service Centre management team at sean.armstrong@homegroup.org.uk with any questions you may have and, we will get back to you asap. You can even arrange a time that suits you to pop into our awesome Head Office next to St James Park. Our café is the ideal place for a chat with one of the team and the cappuccinos are amazing!

Start date of 25th November 2024. You must be available for our Office based four-week training programme from that date.

Proud member of the Disability Confident employer scheme