Total 226 customer service job vacancies in southampton hampshire gu51 2uz

Job Title: Programme Support Officer (Admin and Clerical)
Salary: £12.79 PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Southampton, SO16
Start Date: ASAP
Work Pattern: Monday - Thursday 07:30am - 4:15pm | Friday 07:30am - 3.15pm

Are you passionate about delivering high-quality services in a fast-paced environment? Our client is seeking a Programme Support Officer to contribute to the effective delivery of property maintenance and repairs services. This is an excellent opportunity to ensure that maintenance services are executed to the highest standards, supporting both the council and the local community.

Key Duties and Responsibilities:

• Enhance the council's reputation by delivering excellent customer service and promoting a positive image.
• Provide performance information for housing maintenance, ensuring procedures and policies are adhered to.
• Match trade resources to workload demands, ensuring compliance with council standards and budgets.
• Maintain and organise all necessary documentation, ensuring legal obligations are met.
• Work closely with internal and external service providers, ensuring productivity levels and compliance with relevant legislation.
• Promote a customer-focused, value-for-money service culture, learning from feedback and resolving issues promptly.

Qualifications and Experience:

• NVQ Level 2 or at least 2 years' experience in resource planning or a call centre within a maintenance environment.
• Knowledge of property maintenance, repairs, and void property management, with an understanding of asbestos and scaffolding.
• Experience providing excellent customer service, especially in a social housing or public sector setting.
• Strong IT skills, particularly in using back-office systems like Agresso, Total, and MS Office.
• Excellent communication skills, both written and verbal, with the ability to interact with a wide range of stakeholders.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Job Title: Complaint Officer
Salary: £16.06 PAYE Inclusive of Holiday Pay | 18.47 LTD Umbrella |
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Eastleigh, SO50 | Hybrid Working (2 Days Per Week after training)
Start Date: ASAP

Our Client's Complaints Centre of Excellence is seeking a dedicated Complaint Officer to manage and resolve customer complaints both orally and in writing. You will play a key role in supporting customers through their complaints journey, ensuring each case is investigated thoroughly and resolved based on its individual merits. As part of this team, you will also help identify systemic issues that could impact other customers, contributing to overall service improvement.

Key Duties and Responsibilities:

• Become a customer experience expert and brand ambassador.
• Serve as the first point of contact for customers in the complaint handling process by acknowledging complaints and setting expectations.
• Conduct detailed investigations into complaints and determine outcomes based on the merits of each case.
• Communicate findings and outcomes clearly to customers and stakeholders, both orally and in writing.
• Collaborate with other departments, the Housing Ombudsman, contractors, and local councillors.
• Provide feedback to colleagues, managers, or teams as necessary.
• Identify areas in systems, processes, policies, or training that may lead to complaints and suggest improvements.

Qualifications and Experience:

• Excellent written communication skills with strong spelling, grammar, and punctuation.
• Initiative and decision-making skills, with the ability to act sensitively and fairly.
• Customer-focused with a polite and empathetic telephone manner.
• Experience in customer service, particularly in handling complaints or difficult conversations.
• Confidence in working towards KPIs and meeting deadlines.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to analyze complex complaints and provide clear, evidence-based findings.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Your new company
You will be working for an award-winning organisation who provide outstanding products and services. You will be joining a professional, stable and friendly team in the role of Customer Service Coordinator. No two days will be the same and the work you undertake has a crucial impact on the success of the organisation.
Your new role
Duties include - supporting customer orders via telephone, email, live chat and online ticketing portal, accurately processing customer orders and queries in line with SLA standards, ensuring the best possible service is delivered with customers kept up to date with order progress, building professional relationships with internal stakeholders and external business partners, the escalation of, issues to senior member's of the team when required, working in line with industry and company standards/values, by delivering excellent customer service standards increasing customer satisfaction and further customer orders.

What you need to succeed
Our client is seeking to hire a talented and engaging customer service executive who wants to develop a career with a marketing leading-organisation. The successful candidate will have excellent communication skills, a confident user of IT systems and can demonstrate a real passion for providing great customer support.
What you'll get in return
Customer Service Coordinator, Permanent, Basingstoke, Full-Time, Mon-Fri, £28K PA plus benefits
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be working for a dynamic and forward-thinking organisation who are a market leader in their sector.
Your new role
You will be working within a well-established and professional team who provide a vital support service to the wider business. No two days will be the same and the work you complete will play a vital role in the future success of the organisation. Your duties will be focused around ensuring all UK customer orders are being managed in line with SLA standards.
What you'll need to succeed
Our client is seeking to hire a highly talented and experienced Customer Service professional who is self-motivated and has a passion for providing a great customer service journey.
What you'll get in return
Customer Service Administrator, Farnborough, Perm, Full Time, £27K PA
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Portsmouth covering our friendly Commercial Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Service Development Officer

Duration: Initially 3 months
Hours: 37 hours a week
Rate: £28 umbrella an hour

Southampton City Council are currently looking for a Service Development Officer to join their Integrated Commissioning Unit.

As a Service Development Officer you will:

• Assist in the development of a clear integrated approach to commissioning with specific responsibility for service re-design and performance in identified areas
• Support the Integrated Commissioning Unit in service planning and strategy
• Undertake needs assessment to inform planning and development
• Undertake service reviews and develop option appraisals to support commissioning decisions
• Develop detailed service specifications

Requirements

• Degree or equivalent experience
• Experience of managing projects and achieving outcomes in timescales and complex settings
• Experience of leading service development change
• Experience of producing strategies and/or polices
• Experience of managing risks and reporting
• Understanding of Health & Social Care system including Primary Care
  

Your new company
Your potential new employer is a well established and successful company, who provides outstanding products and levels of service.

Your new role
You will be joining a very friendly and professional team who all work to common goals and share success. Your duties will be diverse with no two days being the same, including - managing customer orders and queries, distributing monthly reports, updating orders and managing order escalations for key customers, updating and monitoring work in progress reports and customer survey reports, daily coordination of engineering work, tracking order amendments on internal systems, coordinating daily customer updates.

What you'll need to succeed
Our client is seeking to recruit a highly motivated and organised individual who has first-class stakeholder engagement skills. The successful candidate will have gained experience in a similar role, have excellent technology skills, great coordination and planning ability. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place.

What you'll get in return
Service Administration, Permanent, Farnborough, Full-Time, Monday to Friday, Fully Office Based. £27K PA, Excellent benefits, Parking available on site. Due to the nature of the role, this vacancy will be fully office-based at the client site near Farnborough and applicants must have full right to work in the UK already in place. What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an exceptional business which has grown from strength to strength and has an exciting future ahead.


Your new role
You will be working within a professional, stable and friendly team who work to common goals and share success. The successful candidate will play a pivotal role in the success of the team and the role will be diverse, busy and rewarding. In the role of Service Controller, you will provide an end-to-end support service to customers requiring bespoke manufacturing and engineering services.


The main purpose of this role is to work with the Regional Service Managers to schedule and control the field engineering resources in a manner that meets contractual obligations and maximises commercial opportunities. You will be responsible to optimising the communication and operational links between the engineer service field team and service control, create and chase quotes to customers to ensure all quoted works are approved and actioned correctly, management of all reactive, planned and outstanding engineer tasks, effectively communicate service to ensure customers are kept up to date with progress, answering and dealing with incoming telephone calls and enquiries, conduct each transaction with external and internal customers in a professional and competent manner consistent with maximising customer satisfaction, and encouraging repeat business.


What you'll need to succeed
Our client is seeking to recruit a highly talented and engaging new team member who has experience of working in a similar role. The successful applicant will need to have experience of coordinating and administrating customer requests, ideally within a manufacturing and/or engineering company.
What you'll get in return
Service Controller, Permanent, Full time, Hybrid Working, Basingstoke, £27K PA plus excellent benefits . Free parking, pension, plus other employee benefits


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the role

Our Customer Delivery Driver rate of pay starts from £12.92 an hour; this increases to £14.05 for stores inside the M25. Additional payments may also apply depending on location.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

About the role

Our Customer Delivery Driver rate of pay starts from £12.92 an hour, however roles in the Isle of Man attract an additional location pay supplement which increases the overall hourly rate of pay to £13.75.

It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we’d like you to be available to work – the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

You will be responsible for

Delivering your part of our customer shopping trip by:

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customers time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

You will need

• Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say ‘Thank you’.
• Acting quickly to respond to the changing needs of our customers and embracing change within my store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

What’s in it for you

• Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
• Request flexible working from day one
• Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
• Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
• Uniform provided and policies to support you for all of life’s moments, big and small
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
• Click here to read more about the benefits we have available for our colleagues

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Job Title: HR Advisor (Human Resources)
Salary: £18.06 P/H
Hours: 37 Hours Per Week
Type: Temporary Ongoing (End of March 2025 with possibility of extension)
Location: Southampton, SO14
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm

Are you passionate about shaping a workplace that thrives on excellence and inclusivity? We have an exciting opportunity for an HR Advisor to join our client's team and contribute to the development of a sustainable and modern organization. In this role, you will be pivotal in facilitating the client's Workforce Strategy, ensuring effective employee relations, and supporting the management teams.
Key Duties and Responsibilities:

• Provide first-level HR and OD advice to support workforce changes and ensure they align with Council policies.
• Assist HR Business Partners in implementing HR interventions to boost employee engagement and performance.
• Manage employee relations queries and case work, ensuring adherence to Council procedures.
• Contribute to workforce planning by analyzing needs and developing solutions to enhance productivity.
• Support the training, learning, and development needs of employees to achieve Council priorities.
• Collaborate with management teams to ensure HR processes are executed efficiently and effectively.
• Participate in HR and OD projects aimed at improving the HR service and developing the Council as a great place to work.
• Foster good working relationships with Trade Union representatives to resolve workplace disputes effectively.
• Maintain accurate records of HR activities and ensure compliance with agreed procedures.
• Research and develop HR policies that meet organizational and legislative requirements.

Qualifications and Experience:

• Member of CIPD (Post-grad level qualified or working towards).
• Strong understanding of people management policy and practice, with experience advising managers.
• Experience in developing and implementing HR policies and conducting training needs analysis.
• Understanding of workforce planning principles and equality issues in the workplace.
• Proficient in interpreting and presenting HR data for decision-making and using digital solutions to improve performance.
• Excellent communication skills, both verbal and written, with the ability to present information clearly.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Service Care Construction are currently recruiting on behalf of a local housing association based in the Hampshire area of Borden, Liphook and Liss who require a Cleaner to join their team on a 3 month temporary position based in Horndean.

A Full UK Driving License is essential for this position as the Cleaner will be driving a Van.

This is a 40 hours full time Temp to Perm position and the duties will include:

• Cleaning of communal areas within blocks of flats.
• Removing small dumped items and bin bags to the collection area.
• Reporting large items for bulk removal.
• Sweeping, vacuuming, washing floors, walls, ceilings, doors and other fixtures and fittings along with litter picking, and carpet cleaning to residential communal areas.
• Driving is essential to this position.

This would be an exciting opportunity for someone who is eager to get back into work and join a growing organisation where progression is available.

For more information on this role and to apply, send your CV to prakash.panchani@servicecare.org.uk or call 01772 208967

Job Title: Customer Service Executive
Location: Winchester - Office based
Salary: £25,000 - £27,000 per annum
Contract: Full-time, Permanent

About the Role:

Are you passionate about delivering exceptional customer experiences? We're looking for a dedicated Customer Service Executive to join the dynamic team. In this role, you'll be the friendly voice their customers rely on for support, helping them with everything from inquiries to returns, and ensuring that every interaction is smooth and professional. Your mission? To turn every customer interaction into a positive experience!

Key Responsibilities:

• Customer Communications: Engage with customers via telephone, email, live chat, and via the help centre. You'll be the go-to person for inquiries, return requests, and resolving any issues efficiently.
• Return & Refund Management: Process return requests swiftly, collaborating with the Finance team to ensure credits and refunds are handled within agreed timelines.
• Complaint Resolution: Handle customer complaints with care, making sure each one is resolved promptly and effectively, always prioritising the customer's needs.
• Order Management: Ensure that replacement orders are processed with urgency, delivering on the client's promises every time.
• Problem Solving: Identify recurring issues and collaborate with management to implement improvements, ensuring everyone is always moving forward.
• Team Collaboration: Build strong relationships with internal teams to ensure a seamless customer experience from start to finish.
• Continuous Improvement: Actively seek and share customer feedback, contributing to the ongoing enhancement of the products and services.
• Product Knowledge: Stay informed about new products and services, ensuring you're always ready to assist customers with the latest information.
• Additional Duties: Support your team with any other tasks as directed by the Customer Service Supervisor.

What We're Looking For:

• Experience: Previous experience in a customer service role is essential, with a background in luxury retail being a bonus.
• Attitude: A positive, patient nature and a true passion for customer service. You'll be someone who thrives on building strong relationships with customers.
• Problem-Solving: Strong judgement and problem-solving skills are key. You'll need to think on your feet to find solutions that work for both the customer and the business.
• Calm Under Pressure: The ability to stay calm, multitask, and prioritise in a fast-paced environment is essential.
• Conflict Management: Skilled in managing difficult conversations with tact and empathy, always reassuring the customer.
• Attention to Detail: High attention to detail and excellent organisational skills are a must.
• Communication: Exceptional written and verbal communication skills, with experience in handling international customers being a plus.
• Tech-Savvy: Experience with CRM systems like Zendesk, and proficiency in Microsoft Word and Excel. Familiarity with sales order processing and systems such as SAP, Sage, or Datafile is advantageous.
• Team Player: A collaborative spirit, always ready to support colleagues across departments to ensure customer satisfaction.

Why Join Us?

At the Winchester office, the company value every team member and strive to create a supportive environment where you can grow your skills. With a competitive salary, a supportive team, and plenty of opportunities to make a real impact, this has scope to develop within. This will set you on a career path with potential. Excellent benefits and free parking. An interest and passion in design and interiors is advantageous.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Your new company

Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business.

Your new role

As the Collections Advisor, you will be responsible for safeguarding the assets of the business through all areas of collection activity on balances due or outstanding to the company from customers and suppliers.

• Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
• To be a designated point of contact for customers assigned to them.
• Ensure timely actions are conducted on customer accounts in arrears, by utilising the Collections workflow system.
• To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.
• To treat customers fairly and refer any customer suspected of being vulnerable to recovery or notify management.
• Take responsibility for being a good team player by ensuring team tasks are shared equally, such as phones, statements, and group email.

What you'll need to succeed

• Previous Collections/Recovery experience desirable
• Background in accounting or legal roles with any associated qualifications is desirable but not essential.
• Excellent communication skills via all mediums (Email, Phone - essential)
• Analytical and objective approach to problem-solving.
• Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable)
• Strong team ethic.

What you'll get in return

• An hourly rate along with an annual performance related bonus.
• Hybrid working.
• Parking on-site with access to a subsidised restaurant.
• 35 days annual leave (including bank holidays)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk