Total 45 customer service job vacancies in stevenage sg1 3lj

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Job Title: Service Desk Administrator
Salary: £12 - £13 per hour
Location: Stevenage
Contract: Temporary – Permanent
Hours: 9.00 – 5.30 pm

COMPANY PROFILE

Our client is looking for a confident, self-motivated, and hard working individual to join their thriving team where no two days are the same.

If you are available immediately and looking to work for a busy and close nit team, this could be the role for you.

SKILLS REQUIRED

Friendly and Confident personality
Happy to be trained and good at following feedback and instruction.
Previous experience booking engineers, working on a service desk.
Excellent customer service skills and telephone manner.

RESPONSIBILITIES

Scheduling engineers
Liaising with a wide range of clients on a day to day basis
Recording information accurately to resolve and action queries.
Follow up quotations and preparing tickets
Collaborating with the team to meet customer expectations

ADDITIONAL INFORMATION

20 days annual leave + bank holiday
Free parking on site
Pension

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been short listed.
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data.

Service Refrigeration Engineer
Stevenage
£40,000-£42,0000

A fantastic opportunity for a Refrigeration Engineer looking varied for service and maintenance work within some of the Southeasts most prestigious contracts while earning well over £55,000 in year one!

The company has well over 20 years industry experience and has well established commercial contracts and exciting upcoming projects within the Southeast.

You will be responsible for servicing, maintaining and attending breakdowns of refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites across the Southeast.

* £40,000-£42,000
* Paid Travel Scheme
* Company Van
* Optional Overtime
* Specialist Tools Provided & Training
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

PLEASE NOTE: To view the full Job Description and Person Specification, please click view the supporting document on the right hand side To be an employee of the NHS you need to successfully complete the following: Identity Checks Professional registration and qualification checks Employment history and reference checks Work health assessments Criminal record check standards Right to work checks For further information please visit: https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

In your new role you will: Provide Occupational Therapy interventions to service users as part of their care plan, under the supervision of a registered Occupational Therapist Use technical and creative skills to assist in the provision of a flexible, service user centered programme of therapeutic activities for individuals or groups of service users who experience mental health difficulties Carry a keyworker caseload and support coordination of care during the episode of EROS rehabilitation Communicate with the Care Co-ordinator, GP, and any other involved professionals during the EROS episode Contribute to the development and implementation of the Enhanced Rehabilitation Outreach service to provide a high-quality care and support to service users and carers. For more detailed information on the position, please access the Job Description and Person Specification documents provided.

Corporate With the Clinical Speciality Lead and the Clinical Matron, lead/named nurse provide leadership to the Speciality and contribute to developing its strategic direction. Be accountable for the operational management of the Speciality. Support the General Manager with the financial performance of the Care Group with oversight of each speciality allotted to the post, balancing the potentially conflicting demands of the budgetary requirements and clinical standards to achieve financial targets. Ensure that there is speciality level commitment to develop plans to move the Trust to 7 day working. Report to the monthly performance review and Care Group Board on speciality performance. Represent the speciality at local levels, develop partnerships, sharing best practice and integrating this knowledge within the Trust. Participate in the on-call rota for the Trust and be available for onsite weekend working when required. Set an example to other staff through own personal behaviours. Operational Support the Care Group General Manager by providing effective and visible leadership and direction at all times in the operation and delivery of all services within the Speciality, including timely delivery of national and local access targets and objectives. Support the daily flow of patients, involving regular direct contact with service users, and keeping the Care Group General Manager abreast of relevant day to day matters relating to services and issues where there are areas of challenge/concern. Ensure full compliance with the Trusts Assurance Framework and any related standards including assurance on all corporate and clinical risks. Work with the Clinical Speciality Lead, the Clinical Matron and speciality teams to secure clinical engagement in the day-to-day activities of the Trust, and in performance improvements and service developments, working with the leads in other specialities where appropriate. Promote innovation and quality improvements to ensure best-practice services for patients and positive working experience for staff. Ensure that business development opportunities for the delivery of patient services are explored, agreed and implemented. Support the General Manager in ensuring that the speciality structure is fit for purpose to deliver Care Group requirements. Work with other Service Managers that sit within the Care Group in the delivery of their speciality access standards and the delivery of the local business plan. With the Care Group General Manager, lead the speciality annual budget setting process and delivery of saving targets and cost improvement plans. Ensure appropriate medical and management cover is in place for the specialities. Functional Leadership Provide direction and leadership to the speciality team, ensuring that services provided are appropriate and continuously developed and that they contribute effectively to the performance of the Trust. Encourage a culture where employees are empowered to take personal responsibility, are well motivated and able to understand and commit themselves to the objectives of the Trust. Ensure that appraisals are regularly carried out and objectives are agreed. Ensure staff are trained and developed and their personal development plans reviewed. Lead on the monitoring and management of all access standards for the speciality. People and Organisational Development Support the Care Group General Manager to: Ensure the speciality develops its workforce strategies and develops comprehensive workforce plans sufficient to meet the Care Group strategic objectives. Ensure good people management practice and effective team working is operating across the Speciality and support the improvement of cross-speciality working. Ensure all people related key performance indicators are achieved. Ensure feedback secured via the national staff survey, and any local staff surveys, are acted upon to deliver a continuous improvement in the staff experience. Promoting a learning and coaching culture based on openness, leaning and continuous improvement and support continuing personal development. Support the development of organisational processes and systems to improve organisational effectiveness. Financial Management Manage the specialitys budget in line with standing financial instructions and standing orders. Deliver efficiency improvements and costs savings to meet the Trusts annual financial plan. Develop efficiency improvement plans to support the Trusts long-term financial model requirements and regulator risk rating. Strategic and Service Planning Through the tripartite partnership with the Clinical Speciality Lead and Clinical Matron and with direction from the Care Group General Manager: Ensure strategic and annual plans for the speciality are developed and contribute to the development of the Trusts strategic and annual plan. Ensure annual objectives for the speciality are agreed, which support the achievement of the Care Groups plans. Ensure a strategy for improvement of services within the speciality is agreed, which incorporates Trust initiatives including all aspects of clinical governance with the focus on the patient. Prepare robust full business cases to develop or sustain services in line with the strategic direction of the Trust. Personal Development Ensure personal development objectives are agreed and reviewed annually with the Care Group General Manager. Ensure continuing professional development is undertaken as agreed with the Care Group General Manager. Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants. Please see the attached job description and person specification for full details.

In your new role you will: Provide Occupational Therapy assessment and interventions for a specified service user group under the EROS team Manage a caseload of service users with complex OT needs, using evidence based/client-centred principles to assess, plan, implement and evaluate interventions in community settings, placements and on home visits Provide leadership for junior staff, through supervision and appraisal Contribute to the development and implementation of the Enhanced Rehabilitation Outreach Services to provide a high-quality service to service users and their carers For more detailed information on the position, please access the Job Description and Person Specification documents provided.

As a Mobile Customer Advisor, we want you to use your natural curiosity to get to know all about our customers and their home décor projects.

Fast forward your retail career with the best in the business. We are stronger together. Join us and become one of the Proud faces of Carpetright.

As a Mobile Customer Advisor - your day might look like this:

• Travelling to wherever you are needed within a given geography
• Meeting and greeting customers
• Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride

• Helping customers chose products and offer the best advice to them
• Being a Carpetright ambassador, product expert and having a passion for guiding customers through their home décor projects

The benefits we will give you:

We are a family friendly business that is passionate about rewarding and recognising our people. We also offer a wide range of other benefits such as;

• Unrivalled market leading training to set you up in your new career here at Carpetright, as well as the ability to progress your career
• Competitive pay
• Generous product discounts and other varied discounts through our Proud Perks portal
• Access to a digital GP
• Healthcare cash plan and eye care contribution
• Wellbeing initiatives and resources
• Pay day advances and a holiday trading scheme
• Cycle to Work scheme
• Life Assurance (up to 4 x base salary)
• Pension scheme

As a Mobile Customer Advisor we hope you’ll bring:

• A full UK driving licence and the use of a vehicle as this is not provided as part of the role. If you do not have access to your own vehicle, please look at our in-store Customer Advisor role as an alternative
• Confidence and ambition
• A passion for customers and delivering an exceptional experience
• A ‘best in the business’ expert approach, we want you to know our products and services inside out, but don’t worry we will give you all the training and support you will need to succeed
• Bags of enthusiasm to drive our business forward and personally succeed
• Your own uniqueness and an ability to build rapport quickly
• Adaptability to work at differing locations and with differing teams
  

Why Choose Carpetright:

Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.

Ready for that next step? Browse our latest opportunities and discover how you can become one of the proud faces of Carpetright.

Growth. Opportunity. Development

As a Mobile Customer Advisor, we want you to use your natural curiosity to get to know all about our customers and their home décor projects.

Fast forward your retail career with the best in the business. We are stronger together. Join us and become one of the Proud faces of Carpetright.

As a Mobile Customer Advisor - your day might look like this:

• Travelling to wherever you are needed within a given geography
• Meeting and greeting customers
• Using your on-point product knowledge and expertise help our customers choose the right products for their needs. All done in a way that delights them and gives you a great sense of pride

• Helping customers chose products and offer the best advice to them
• Being a Carpetright ambassador, product expert and having a passion for guiding customers through their home décor projects

The benefits we will give you:

We are a family friendly business that is passionate about rewarding and recognising our people. We also offer a wide range of other benefits such as;

• Unrivalled market leading training to set you up in your new career here at Carpetright, as well as the ability to progress your career
• Competitive pay
• Generous product discounts and other varied discounts through our Proud Perks portal
• Access to a digital GP
• Healthcare cash plan and eye care contribution
• Wellbeing initiatives and resources
• Pay day advances and a holiday trading scheme
• Cycle to Work scheme
• Life Assurance (up to 4 x base salary)
• Pension scheme

As a Mobile Customer Advisor we hope you’ll bring:

• A full UK driving licence and the use of a vehicle as this is not provided as part of the role. If you do not have access to your own vehicle, please look at our in-store Customer Advisor role as an alternative
• Confidence and ambition
• A passion for customers and delivering an exceptional experience
• A ‘best in the business’ expert approach, we want you to know our products and services inside out, but don’t worry we will give you all the training and support you will need to succeed
• Bags of enthusiasm to drive our business forward and personally succeed
• Your own uniqueness and an ability to build rapport quickly
• Adaptability to work at differing locations and with differing teams
  

Why Choose Carpetright:

Online and in-stores across the country, our experts are bringing customers’ dreams to life. To continue being the best at what we do, we need the very best people. The big dreamers, go-getters and team players who thrive in fast-paced, high-energy environments.

With over 30 years at the forefront of an ever-evolving industry, we’re always looking for new ways to improve. Embracing new ideas and offering flexible solutions, both digitally and in-store to delight our customers, enhance their shopping experience and inspire our colleagues. And our work is only just beginning.

Join us on our mission to deliver the best, and in return we’ll give you all the support and training you need to learn new skills, take on more responsibility and become the very best at what you do. Proud to be creating beautiful homes, proud to be driving the customer journey in the fast lane, and proud to be one of us.

Ready for that next step? Browse our latest opportunities and discover how you can become one of the proud faces of Carpetright.

Growth. Opportunity. Development

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Stevenage based workshop.

The role of a Vehicle Technician forms an essential part of ensuring we have ambulances on the road to help patients when they need us.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

This role also attracts a 15% Recruitment & Retention premium. (Additional 15% of base salary paid monthly from starting in post)

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

• The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Monday 1 Jan 2024

East of England Ambulance Service has a vacancy for a Vehicle Technician at our Stevenage based workshop.

The role of a Vehicle Technician forms an essential part of ensuring we have ambulances on the road to help patients when they need us.

Working for Workshop Services at East of England Ambulance Services NHS Trust (EEAST) you will also be eligible for the following benefits:
• Generous NHS Pension Scheme – with opportunity to transfer other pensions into the NHS Pension scheme within first 12 months.
• 37.5 hour working week with overtime payable at an enhanced rate for any pre-approved hours above this.
• Minimum 27 days annual leave (increasing to 29 days after 5 years’ service and 33 days after 10 years’ service) + 8 days bank holiday equivalent.
• Annual personal development review and plan to support your career aspirations.
• Paid sick leave (based upon length of service).
• Staff uniform including relevant PPE for task.
• Training and development opportunities with opportunities for career progression in Workshops or perhaps other career areas within EEAST.
• Free on-site parking.
• Access to generous discount schemes across wide range of services, eating out, shopping, holidays etc via NHS Discounts and Blue Light Card.
• 24hr Employee Assistance Program: Occupational Health services including mental health and wellbeing, legal and financial services

This role also attracts a 15% Recruitment & Retention premium. (Additional 15% of base salary paid monthly from starting in post)

The role is to ensure that all motor vehicle repairs, pre-planned maintenance repairs and vehicle servicing, are completed within an accurate time scale and in a cost-efficient manner on vehicles where appropriate training has been provided.

To provide a safe, effective, and efficient maintenance and repair service within MOT standards for all vehicles and maintained by East of England Ambulance Service.

Responsible for diagnosing faults in vehicles and decide on the extent of the work required, making informed decisions as to the repair or replacement of faulty units.
Suitable candidates will have C1 category licence or be willing to work towards this within 6 months of starting which will be fully funded by the Trust, subject to the individual remaining with the organisation for a period of two years.

Please note we participate in the provision of a 24-hour breakdown service necessitating call out from home on a rota basis occasionally both at night/ weekends with appropriate time off the following day in line with the Working Time Directive.

The Fleet Department is responsible for the design, testing and evaluation of operational vehicles, their procurement and issue to A&E Operations, the in-life compliance, service planning and up-time management (operational life) of the vehicle, and the final decommissioning and disposal at the end of their life. It is also responsible for all ordering of lease vehicles to support functions, including business lease cars.

• The post holder will take full responsibility for taking the initiative, and to make decisions on maintenance and repair of various types of vehicles. Full training with be provided with an expectation to complete in line with Trust compliance standard.
• Responsible for the servicing, repair and preventative maintenance of all vehicles maintained by East of England Ambulance Service, training and equipment will be provided.
• Will be required to work in rotation with other Mechanics: (during normal working hours or as an operational requirement).
• Travel to ambulance stations in EEAST and undertake minor mechanical, electrical and body work repairs and undertake preventative maintenance on all vehicles on such stations.
• Undertake major/ minor mechanical and electrical repairs at workshops sites across the Trust area.
• Participate in a rota for 24hr service and repair callouts.
• Carry out MOT inspections/ repairs as required for MOT tests to EEAST and customer vehicles.
• To carry out mechanical/ welding repairs as and when required.
• Responsible for the safe working practices undertaken when dealing with motor vehicle air-conditioning systems.
• Responsible for full utilisation of the computerised diagnostic equipment available to specific vehicle applications, to assist in the diagnosing of vehicle faults and fault-finding process, training of which will be provided and firmly supported.
• To carry out repair and maintenance to special applications on vehicles operated by the Trust.
• Servicing of cots/ stretchers and carry chairs.
• Complete all necessary documentation, including job cards, service sheets and parts sheets and ensure all are submitted in a timely manner.
• To arrange vehicle servicing & MOT tests with various Ambulance stations and external customers.
• Maintains security of stock and equipment used.
• Keep workshops and equipment clean and tidy, reporting any defective equipment.
• Account for all stores and equipment used by means of booking out of parts onto job cards.
• Adhere to and deliver EEAST policies and procedures.
• Responsible for ensuring that service centre equipment, portable equipment and hand tools are fully checked and maintained in line with Trust policy to meet Health & Safety requirements.
• Responsible for the maintain compliance with all statutory requirements relating to the disposal of waste produced as a result of the activities of the vehicle, this includes waste oil, oil filters, brake fluid, batteries, waste paint products etc.
• Travel to breakdowns working outside in varying weather conditions anytime within a 24-hour period when on call.
• Includes direct exposure to dirt, dust, grease, smell, noise, chemicals and solvents, exhaust fumes, hot engines, manual lifting of weight up 25kg is required, risk of being in the vicinity of body fluids, foul linen sometimes found in the ambulance saloon.
• All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trust’s use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services.
• Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.
• All staff are responsible for undertaking scene specific or activity specific risk assessments for non-EEAS premises and reporting identified problems to their line manager for consideration and resolution.
• Continuous learning is an expectation of the role and the achievement of NVQ higher level qualifications to support and enhance mechanical knowledge.
• Systematic and methodical approach to vehicle mechanics.
• Required to provide guidance, support and direction to team members/ colleagues/ new employees as required.
• Become subject matter experts with the ability to disseminate to other staff members.


This advert closes on Monday 1 Jan 2024

Service Refrigeration Engineer
Stevenage
£40,000-£42,0000

A fantastic opportunity for a Refrigeration Engineer looking varied for service and maintenance work within some of the Southeasts most prestigious contracts while earning well over £55,000 in year one!

The company has well over 20 years industry experience and has well established commercial contracts and exciting upcoming projects within the Southeast.

You will be responsible for servicing, maintaining and attending breakdowns of refrigeration systems within commercial sites such as factories, food distribution centres and hospitality sites across the Southeast.

* £40,000-£42,000
* Paid Travel Scheme
* Company Van
* Optional Overtime
* Specialist Tools Provided & Training
* 20 Days Holiday & Bank Holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

The Royal Cornwall Hospital Trust is embarking on a hugely exciting programme to implement an Electronic Patient Record and this role will support the large scale rollout of technology to our frontline.

The post holder will assist then End User Device Team with the role out of new laptops, desktops and mobile devices and correct disposal for end-of-life hardware.

You will require basic knowledge of PC’s and mobile devices, email and office type software and good communication skills with customers and colleagues.

The role is “Kernowflex” our temporary staffing service, the hours are flexible working between hours 8-5 Monday to Friday.

Assist the engineers in providing an effective and efficient provision of an installation and support service to customers of Cornwall IT Services.

Adhering to and promoting the department’s standards for installation and support.

Establishing and maintaining good relationships with customers and the members of Technical Services and the wider CITS team.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

Please refer to the Job Description and Person Specification for more information regarding this position.


This advert closes on Monday 1 Jan 2024

Tasks will include collating the information about the frequent attenders of various services, accurate minute taking and organising of MDTs. The post holder provides and receives urgent information with staff internally and externally across the Trust. Support staff to access information on the frequent attenders. Regular communication with specialities, primary care, and external agencies to provide comprehensive care for patients. Highly sensitive and complex information will be discussed due to the complex needs of the frequent attenders. Able to clearly articulate information due to the possibility of barriers in language or understanding. The post holder would work under the High Intensity Users Specialist to help and aid their job.To have the ability to liaise with external agencies, including voluntary services, ambulance services, 111 and primary care, to provide robust plans for patients.