Total 169 customer service job vacancies in warrington cheshire

Support Worker - Substance Misuse Rehab

Service care solutions are looking for a Support Worker to work within a Substance Misuse Rehab Centre.

Requirements of a Support Worker

• Level 2/3 qualification in Health and Social Care or similar - or willingness to work towards one
• Good Verbal & Written communication skills
• Previous experience of working in a Support Worker role or similar
• Ideally experience of working with clients with either Substance Misuse or Mental Health problems although this is not required.

Roles & Responsibilities of a Support Worker

• Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company's QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee and or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Ensure clients observe the programme's rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Oversee the maintenance of a clean, orderly and safe building.
• Complete general administration duties
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.

Shift Pattern of a Support Worker

This position is for 48 hours weekly, consisting of four 12 hour shifts. These shifts regulate between 7:00 - 19:30, 10:00 - 22:30 and 19:00 - 07:30 and will include some weekends on a rolling rota to regulate between all shift patterns.

Do you want to make a real difference in the lives of children with special needs?

We are looking for a passionate and dedicated SEND Key Worker to join Staffordshire County Council as a SEND Key Worker.

Location: Biddulph Town Hall, Staffordshire

Pay: £17.94 per hour

Contract: 3 months plus ongoing

About the Role:

In this rewarding role, you'll be a key point of contact for children and young people with special educational needs and disabilities (SEND) and their families. You'll work closely with them to understand their needs and develop a personalized support plan to help them reach their full potential.

What you'll do:

• Build trusting relationships with children, young people, and their families.
• Assess individual needs and identify areas where support is needed.
• Work collaboratively with families, teachers, and other professionals to develop a comprehensive support plan.
• Connect families with relevant resources and services, such as therapists, benefits, or financial assistance.
• Monitor progress and make adjustments to the support plan as needed.
• Ensure the well-being and safety of the children and young people you work with.

Who you are:

• You have a passion for supporting children with special needs and a desire to make a positive impact on their lives.
• You have experience working with children and young people in a caring and supportive environment.
• You're a strong communicator and can build rapport with children, young people, and families from diverse backgrounds.
• You're a team player who can work effectively with colleagues from different disciplines.
• You have a good understanding of SEND legislation and safeguarding procedures.
• You're IT literate and comfortable using technology for record-keeping and communication.

If you are interested or know of anyone who may be, please contact Kat at Service Care Solutions on 01772208964 or email me at kat.shah@servicecare.org.uk.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll service twice a week

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

Support Worker - Substance Misuse Rehab

Service care solutions are looking for a Support Worker to work within a Substance Misuse Rehab Centre.

Requirements of a Support Worker

• Level 2/3 qualification in Health and Social Care or similar - or willingness to work towards one
• Good Verbal & Written communication skills
• Previous experience of working in a Support Worker role or similar
• Ideally experience of working with clients with either Substance Misuse or Mental Health problems although this is not required.

Roles & Responsibilities of a Support Worker

• Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company's QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee and or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Ensure clients observe the programme's rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Oversee the maintenance of a clean, orderly and safe building.
• Complete general administration duties
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.

Shift Pattern of a Support Worker

This position is for 48 hours weekly, consisting of four 12 hour shifts. These shifts regulate between 7:00 - 19:30, 10:00 - 22:30 and 19:00 - 07:30 and will include some weekends on a rolling rota to regulate between all shift patterns.

Your new company

I am currently working with a key client who is looking for a temporary Customer Service Administrator to join their team on a 1-3 month temporary basis to support them with workload. You will be joining a national organisation who are a leader in their field.

Your new role

The main purpose of your role will be to support the customer service team with a range of duties which will include chasing product lead times, managing POD's and copy invoices and processing orders. You will also be required to chase couriers and liaise with customers where relevant and provide any other support as required by the team.

What you'll need to succeed

To be considered for this role, you will have similar experience in a previous role and be able to demonstrate excellent IT and accuracy skills. You will work well in a team and be able to manage your time efficiently while delivering exceptional levels of customer service. This role is office based.

What you'll get in return

This is a temporary position expected to last 1-3 months with the potential to apply for the role on a permanent basis with the right skill set. Your hours will be Monday - Friday, 8:30 - 5:00. The hourly rate is between £11-£12/hour plus holiday pay, depending on experience. Office based role.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Description

Service Care Solutions has a new and exciting opportunity which has become available working as a Residential Care Worker, with Cheshire West and Chester Council.

Cheshire West and Chester Council, are looking for someone who is able to work 37 hours per week, on an initial 3 month contract, with potential of being extended.

Key responsibilities

• To work directly with children, young people, and families, providing practical help, advice and guidance on issues affecting family, relationship and functioning, whilst subject to being in the care of the Local Authority. This will include supporting the children with day to day living and supporting them with independence tasks enabling them to prepare for adult life.
• To develop a local knowledge and understanding of resources which are available to meet the needs of the child and family, e.g., local children's centres, family activities, leisure facilities, support groups for child/family, support of health-related issues such as sexual health or drugs.
• To provide written and verbal contributions to child protection conferences, Looked After Children (LAC) statutory reviews, multi-agency meetings and the children's education and health reviews.
• To contribute to and implement individual care plans for children and young people, in partnership with parents, carers, social workers and other agencies.

Essential Criteria

Must hold previous experience working with Young people and Families.

Must hold and enhanced DBS

APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk

Why Service Care Solutions?

• A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
• We operate nationwide working with both public and private domains.
• All Compliance paid for including DBS and Social Work registration.
• We operate 3 payrolls per week
• Bring your Job to us bonus of £250
• Refer a friend Bonus of £250

Advanced Nurse Practitioner

Opportunity available for a Advanced Nurse Practitioner (Level 7 & Prescriber) to work within an Urgent Care Centre, Based in Widnes

The team sits within an Urgent Care Centre with the role predominately be responsible for the delivery of evidence-based nursing services, working as part of the service multi-disciplinary team, delivering care within their scope of practice to the entitled patient population. You will be working autonomously, the Nurse Prescriber will be responsible for a number of clinical areas such as health promotion, chronic disease management, health prevention, well man clinics, as well as supporting the management team in the reviewing of clinical policy and procedure. You will have has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis. As part of this role you will develop, implement and embed health promotion and wellbeing programmes and develop, implement and evaluate individual treatment plans for acute and non-acute conditions. You will support the clinical team in the development of individual treatment plans for chronic disease patients and Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health. Providing routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF is a must and you will be able to prescribe medication in accordance with PGD and within own scope of practice and review medication for effectiveness, need and national guidance

The hours for this role are Part & Full Time

The hourly rate for this role:

Monday to Friday: £40 Per Hour
Saturday/Sunday: £44 Per Hour
Nights: £48 Per Hour

The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new nurses that register with our agency. Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Advanced Nurse Practitioner

Opportunity available for a Advanced Nurse Practitioner (Level 7 & Prescriber) to work within an Urgent Care Centre, Based in Widnes

The team sits within an Urgent Care Centre with the role predominately be responsible for the delivery of evidence-based nursing services, working as part of the service multi-disciplinary team, delivering care within their scope of practice to the entitled patient population. You will be working autonomously, the Nurse Prescriber will be responsible for a number of clinical areas such as health promotion, chronic disease management, health prevention, well man clinics, as well as supporting the management team in the reviewing of clinical policy and procedure. You will have has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis. As part of this role you will develop, implement and embed health promotion and wellbeing programmes and develop, implement and evaluate individual treatment plans for acute and non-acute conditions. You will support the clinical team in the development of individual treatment plans for chronic disease patients and Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health. Providing routine nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF is a must and you will be able to prescribe medication in accordance with PGD and within own scope of practice and review medication for effectiveness, need and national guidance

The hours for this role are Part & Full Time

The hourly rate for this role: £44 Per Hour


The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new nurses that register with our agency. Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Job Advertisement:
Your new Role

A dynamic and customer-centric organisation in Crewe is looking for a Temporary Customer Service Advisor to provide exceptional service and support. This role is an excellent opportunity to be part of a team that values communication and customer satisfaction.

Your new role

As a Temporary Customer Service Advisor, you will be responsible for handling customer queries and providing solutions with a positive and professional approach. You will manage customer interactions through various channels, including phone, email, and live chat, ensuring a seamless service experience.

What you'll need to succeed
Proven experience in a customer service environment.Strong communication skills, both written and verbal.Ability to multitask and prioritise effectively.A friendly and approachable demeanour.Proficiency in computer systems and office software.A proactive attitude and the ability to work independently.

What you'll get in return
Competitive hourly rates, commensurate with experience.Flexible working hours to accommodate your personal commitments.The chance to work in a supportive and engaging environment.Opportunities for professional development and skill enhancement.This temporary role offers you the chance to make a significant impact on a leading service-focused company while gaining valuable experience in the industry. If you have a passion for customer service and are looking for a role that offers flexibility and competitive pay, we encourage you to apply.
Please note that this is a temporary position and the organisation details are confidential. For more information and to apply, please submit your resume and a cover letter highlighting your customer service experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Salary: Competitive Salary plus excellent Veolia benefits
Location: Office based Warrington
Hours: 40 hours per week, Monday- Saturday (8.5hr shifts between 8am - 6pm with 30 minute lunch)
6 Saturdays per year and 2 Bank Holidays per year



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

• Provide guidance to Customer Service Advisors & Senior Advisors:
  Understand the requirements of the Customer Service Advisor role and provide clear direction and guidance to the team.
• Monitor customer service metrics and correspondence quality:
  Ensure that all required customer service metrics are maintained and tracked to ensure that customer service standards are met. Conduct quality monitoring of customer correspondence, both written and verbal, to ensure that the quality of service is maintained.
• Handle customer escalations and provide feedback for coaching:
  Be the point of contact for any customer escalations and provide feedback once resolved as a coaching opportunity for the team to improve their skills.
• Handle customer escalations promptly and follow through to resolution to ensure customer satisfaction.
• Manage people development, sickness, and disciplinary matters:
  Effectively manage people development, staff sickness and disciplinary matters in line with Veolia HR policies to ensure that team members are supported and able to perform their duties.
• Induct, train, and mentor new starters:
  Arrange interviews with potential new employees, undertake interviews and select suitable candidates to join the team.
• Induct, train and mentor new starters to ensure that they understand their roles and responsibilities and can provide quality customer service.
• Drive continuous improvement and promote internal solutions to customer queries:
  Drive continuous improvement to ensure Veolia's customer service offering remains fit for purpose. Coach advisors to promote internal solutions to customer queries and discourage the use of third parties where possible to enhance customer service experience.

What we're looking for:

• Communication and Relationship Management:
  Effective communication and relationship management are fundamental requirements for the role.
  Advanced relationship management skills are required to foster and maintain strong relationships with clients and stakeholders.
• Time Management and Decision Making:
  Fundamental time management skills are required to balance workload and meet deadlines.
  Advanced informed decision-making skills are necessary to make sound decisions that align with the organization's goals
• Autonomy and Continuous Improvement:
  Proficient autonomy is required to work independently and take initiative.
  Fundamental continuous improvement skills are necessary to drive the organization's customer service offering forward.
• Interpersonal Skills and Attention to Detail:
  Strong interpersonal skills and attention to detail are fundamental requirements for the role.
  Advanced attention to detail skills are necessary to ensure accuracy in customer correspondence.
• Leadership and Performance Management:
  Proven team management experience and the ability to lead by example are required.
  Performance management skills are necessary to ensure the team is meeting its objectives and providing quality customer service

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row!
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Are you a talented Band 7 Advanced Nurse Practitioner seeking flexibility and rewarding opportunities? We're looking for dynamic individuals like you to join our team and make a difference in the Widnes area!

Why Choose Us?

• Exciting ad hoc shifts providing flexibility
• Competitive pay rates of £45 per hour umbrella with a generous sign-up bonus of £250
• Work within a supportive NHS environment
• Make a meaningful impact on patient care
• Opportunity for referral bonuses of £350 by bringing skilled colleagues on board

Requirements:

• Valid NMC registration as an Advanced Nurse Practitioner
• Band 7 experience and advanced clinical skills
• Ability to work autonomously and collaboratively within a team
• Excellent communication and patient care skills

Join our dedicated team and be part of something rewarding! Apply now or refer a colleague today!

To apply or for more information, contact us at katie.porter@servicecare.org.uk

Role: Service Support Administrator

Type: Permanent

Location: Runcorn

Salary: £32,000 - £38,000

Job responsibilities

• Quoting (scope would come from others)
• Turning the quote into an order
• Order the parts from the main vendor
• Coordinate with the customer the date to do the service
• Organise lift & shift and vendors being ready for items to refurbish while we do the job
• Coordinate with the service team the right engineers
• Make sure the surplus delivery gets booked back into the system and larger deposit items back to the vendor
• Coordinate with accounting the job is finished in the system and the costs are allocated and invoices written.

Requirements

• Strong administrative skills
• A technical mind. From a workshop or similar type of background

Full training and support provided.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Your new company
My client, based in Birchwood, Warrington, is seeking a couple of professional Customer Service / order processors to join their team on a permanent basis.

Your new role

The positions are being offered full-time Monday-Friday with working hours from 08.30am - 17.00pm.
A hybrid model is in place once you are fully trained and able to work completely unassisted. This normally takes between 6-12 months.
You will be joining a large team who specialise in a variety of service projects and act as the main point of contact for all customers. Some of your duties will include but not limited to
Process customer orders and requests submitted by telephone and email.
Dealing with all customer enquiries
Checking stock availability
Assisting with general product queries
Liaising with the logistics and operational team
Chasing outstanding customer orders
Working closely with the Sales team
Supporting the onboarding of new customers
Setting up customer price files and providing customer reports

This is an exciting and varied role and would suit someone who is used to working within a fast-paced-service-orientated environment.

What you'll need to succeed
A proven history within an office-based service position
Passionate about going that extra mile
Used to working in a fast-paced, ever-changing environment
Excellent communication skills, both written and verbal
Strong eye for detail
Excellent IT skills including Microsoft packages



What you'll get in return
25 days annual leave including bank holidays
Pension scheme
Life assurance (x 4 salary)


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are recruiting for a Customer Service Advisor to join our client in Warrington on a full time permanent basis.

Our client is a leading provider within its industry providing products across the world.

Salary:
upto £30,000 per annum ( dependent on skills and experience)

Hours of work:
38 hours per week
Monday to Thursday 7.30am until 4pm / 8.30am until 5pm
Friday 7.30am until 1pm

Our client offers the option to work one day from home per week after the training period.

Benefits:

• 25 days holiday plus bank holidays on-top
• Friday off for your birthday
• Health Cash Plan
• Life insurance (4 x annual salary)
• Cycle to work scheme
• On-site parking
• Long service awards

Industry training is provided.

The Role:

• Processing all sales transactions on the company MRP system.
• Ensuring prices and contracts are up to date in the system.
• Supporting the commercial team to ensure customer communications are effective.
• Effective management of customer queries, and expectations.
• Communicating customer feedback to the rest of the business.
• Recording and resolving customer complaints, in-line with company procedures.
• Maintaining sales information including order and quotation processing via the company CRM system.
• Implement best practice and change initiatives throughout the department.

Key requirements:

• High organisational skills and ability to manage a number of projects at the same time, with attention to detail.
• Strong IT skills and experience in Microsoft office, ERP and CRM systems
• Experience in a customer service role ideally with an international customer base.

To apply please submit your CV online.

The Recruitment Co are an equal opportunities recruitment agency
CPWarrington

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.