We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to support our front office operations. In this role, you will play a crucial part in ensuring the smooth and efficient functioning of the reception area, assisting in managing the front desk team, and providing excellent service to our guests.

Responsibilities:

• Assist the Front Office Manager in overseeing daily front desk operations.
• Ensure that guests receive a warm and friendly welcome upon arrival.
• Handle guest inquiries, complaints, and requests in a professional and timely manner.
• Coordinate and manage reservations, check-ins, and check-outs efficiently.
• Train and mentor front desk staff to maintain high standards of customer service.
• Monitor front desk activities and ensure compliance with company policies.
• Assist in managing the front office budget and inventory of supplies.
• Collaborate with other departments to enhance the guest experience.
• Perform other related duties as assigned by the Front Office Manager.

• Proven work experience as a Front Office Manager minimum for 1 year
• Diploma/ Bachelor’s degree in hospitality management or relevant field
• Proficiency in English (oral and written)
• Solid knowledge of OPERA Hotel System
• Excellent communication and people skills
• Willing to be placed in Karawang

We are looking for a dedicated and professional Front Office Supervisor to lead our front desk team and ensure exceptional guest experiences. As a crucial part of our hospitality team, you will oversee daily front office operations, train and motivate staff, and provide support to the Front Office Manager.

Responsibilities:

• Controling FDA & GRO staff
• Coordinate with other departments for complaints, guests requests and room arrangements.
• Responsible to ensure Daily Operation ran well and smooth at all area
• Able to perform well under pressure, open minded person.
• Having passion to serve, sociable, and open minded.

• Educational and Professional Qualification (Min Diploma In Hospitality Industry)
• Relevant working experiences.
• Understand and knowledgable of Front Office and Hotel Operations
• Honest, responsible, hardworker and willing to help
• Excellent English Communication

Are you a passionate Hospitality & Events Manager? If so, we'd love you to join our fantastic Catering team!

This role sits within our Education division - catering for students. Dedicated to providing high-quality, nutritious, fresh, and sustainable food for our younger generation, we're 100% committed to supporting a healthy diet. At Taylor Shaw & Edwards & Blake, we're driven by the knowledge that young people deserve and need the best food for their wellbeing; we do food with a difference.

Responsibilities:

• Responding appropriately to incoming enquiries via phone and email and chasing to a conclusion
• Conducting site show rounds
• Liaise with external suppliers, prepare quotes, contracts and event proposals for events of all types, including internal and external
• Produce event detailed planners (including catering, cost, invoicing details, itinerary, room set up, entertainment, AV etc.)
• Conducting menu tasting while planning the event with the client
• Actively identify marketing and promotion opportunities
• Develop events from proposal right up to delivery, including set, communicate and maintain project timelines and priorities

Working Pattern: Monday - Friday, 40 hours per week, term time only (inc inset days)

In this role:

• Experience as an event manager
• Skilled in project management and event planner
• Knowledge of KPIs and marketing techniques for event management
• Outstanding communication and negotiation ability
• Customer service orientation
• Strong leadership skills
• BSc/BA in PR, marketing, hospitality management or related field is preferred

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Term Time Holidays offering you flexibility
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Food & Beverege Manager to work with our Food & Beverages team at the Delonix Hotel Karawang.

• Position responsible for all the food and beverage operations, which includes all restaurant, beverage and room service operations.
• Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
• Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations.
• Develops and implements business plan for food and beverage.
We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Food & Beverege Manager to work with our Food & Beverages team at the Delonix Hotel Karawang.

An Independent Hospitality Group with 4 impressive Hotel/Restaurant venues in the West Midlands are looking to recruit for the brand-new position of a Operations Director.

This rewarding opening, as the Operations Director, will give you the opportunity to represent the company using your experience, knowledge, and skills to have a positive impact across all four sites.

Hospitality Operations Director job in the West Midlands Highlights:

• Starting salary of up to £60,000, based on experience
• Strong bonus structure in place
• Free parking at all 4 sites
• Fuel allowance
• Free food whilst at work
• 28 days annual leave

How will we keep you busy?

• Proactively seek and identify areas for potential profitable business growth.
• Develop and implement robust strategic plans for the group to ensure the business is competitive, efficient and profitable.
• Manage, recruit, mentor and develop a motivated and engaged senior management team and ensure they are trained to deliver high quality service to customers.
• Hold regular individual and group meetings with key people including the Owner, Finance Director, Executive Chef, Area Operations Manager and site managers, to review all operational functions within the business,
• Responsible for ensuring the day-to-day operations of the business are being managed, including continually reviewing operational performance to make sure existing operations are developed, improved or replaced.
• Oversee your team to ensure clear procedures are in place, with a consistent standard of operations embedded across all venues.
• Work closely with the Finance Director to oversee the day-to-day financial management of the business.
• Develop and implement marketing and sales strategies.
• Be the main point of contact for and maintain positive relationships with stakeholders.
• Evaluate overall company performance across all venues and provide weekly updates to the owner utilising a dashboard based on agreed business KPI’s.

What are we looking for in our Operations Director?

• Available for weekend work for the first three months of employment to gain a better understanding of the business.
• Experience in a similar management role, with the ability to build and maintain good working relationships with all key stakeholders.
• Has an excellent knowledge in the area of marketing and sales.
• A strong financial background with experience in strategic planning, forecasting, and managing finances, as well as developing, monitoring and analysing budgets and financial reports.
• Has an excellent operational understanding of Environmental Health and Food Safety standards.
• Expertise in managing vendor and partner relationships, contracts, agreements and the procurement process.
• Knowledge of the industries legal rules, guidelines and diverse business principles and functions.
• Demonstrate initiative and have the ability to drive the business forward both operationally and financially to achieve targets.

If you are interested in this Hospitality Group Operations Director job in Birmingham, apply today!

Hospitality Service Manager

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Working in partnership with an experienced General Manager, the role of Hospitality Service Manager will have the responsibility of overseeing all hotel operations. The role requires a hands-on approach, and you will be given the opportunity to work and apply your knowledge within all operational departments in the property.

It should be natural for you to lead and give direction to a team of Hospitality Service Experts who are passionate and dedicated to delivering exceptional guest experiences. And being a people person, you will thrive in taking ownership of their ongoing development.

This role would be a great opportunity for an established Head of Department who is looking for their first management opportunity where you can develop your skills in all areas of the business.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property.
• Commercial acumen and a proven track record in improving business metrics.
• Credibility and personal drive; you will be visible amongst the team.
• Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same.
• Exceptional level of numeracy and literacy skills.
• Excellent communication skills.
• Ability to produce and analyse reports to drive the performance of the hotel.
• Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

• To support the Account Manager to manage and control the service offers for the clients within the patch to the agreed specification and to the agreed performance, qualitative and financial targets, with dotted line responsibility to manage and control of the catering services and support services within the patch
• To be responsible for certain operating areas and support leading the managers to ensure they deliver against Key Performance Indicators
• Act as a representative of Sodexo within the defined operating area by the effective management of all Managers to ensure the delivery of both qualitative and quantitative results
• Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
• Support with motivating and leading a high performing team to achieve their objective.
• Stand in for site managers when required

• Proven experience of developing profitable relationships.
• Broad Hospitality experience and business acumen and knowledge of external industry developments
• Experienced in leading company initiatives and change management processes
• Experience Systems that are in place
• Strong communication, and negotiation skills
• Excellent client relationship management
• Experience working in a standards/compliance environment
• ⁠Computer literate
• Previous Sodexo experience is desirable.

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Hospitality Service Supervisor – F&B

The Queen at Chester Hotel, Premier Collection By Best Western

The Opportunity

Providing great hospitality and amazing guest experiences is at the heart of everything we do, and our fabulous hotel food and beverage teams have a passion for creating these memorable hospitality experiences. When YOU join us, you will be part of this great hospitality team delivering high-class food and beverage experiences at this hotel.

You will be responsible for preparing the restaurant and bar for service, ensuring high standards of presentation are met. As the face of the business, you will be an ambassador of the hotel, upholding the hotel's brand reputation through delivering exceptional hospitality service.

Our culture is all about our people, we want you to be YOU, and we want you to let your personality shine through so you can engage in conversation with guests, prepare their food and beverage orders, use upselling opportunities, and make guests smile.

Benefits

• Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• You will be passionate about hospitality - that's a given!
• You will have an authentic and passionate approach
• Proven experience working in a busy hospitality environment (preferred)
• The ability to enhance a positive culture within the team
• Excellent level of numeracy and literacy skills
• Strong organisation skills

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

• Prepare a proper list after gathering the arrival and check-in information of all the guests.
• Attend to inquiries requested by the guests regarding facilities provided and everything else.
• Check if adequate welcome amenities are available for everyone whose arrival is on the list.
• Attend to VIPs(Very Important Persons) with more attention and hostility.
• Maintain a polite and humble personality while attending to the guests.
• Provide a detailed description of all the information that can be potentially asked for along with the documents needed. Ex- Food menu, facilities available in rooms, areas ideal for tourism, etc.
• Take care of each and everything the guest might need and ask for, to avoid a last-minute rush.
• Check the amenities for their quality and proper provision to leave no ground for complaints from the guests.
• Ensure maintenance of proper information in the database.
• Work in close coordination with the manager and get in touch with him whenever needed.

• Should be well-versed with skills pertaining to the operation of computers PMS.
• Must possess work experience in the same field for at least 1 years.
• Should be holding a degree in hospitality management and/or related areas.