Total 166 fb tourism hospitality job vacancies in london w6 0ls

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience


• Encourage guests to partake in our loyalty program


• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay


• Handle cash and credit transactions


• Start every stay right by swiftly checking guests in and out – take IDs and hand out room keys


• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns


• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary


• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed


• Take pride in your appearance and place as a brand ambassador


• Always know what events and activities are on the day’s schedule


• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Excellent customer service skills


• Hospitality experience preferred


• Must speak fluent English


• Other languages preferred

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days)


• Employee & Friends/Family discounted rates at Heeton-operated hotels


• Referral scheme


• Life Assurance, Income Protection and Employee Assistance schemes


• Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Medicash Health Plan and many more


• Heeton is an expanding company which offers excellent career, training and development opportunities


• Exclusive access to the employee recognition & reward scheme - Heeton Rewards


• Fantastic career potential with one of the UK's fast-growing hotel operators


• Retention bonus on completion of 3 and 6-month service

Heeton Concept Hotel – Luma is just a short walk from Hammersmith tube station. Our hotel is inspired by the grand old Osram lightbulb factory that once dominated the neighbourhood. It’s this same spirit of innovation and endeavour that informs the way we do things at Heeton Concept Hotel – Luma London today – 135 years later.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

As Guest Relations Manager will have:


Monitor all front office financial operations, including group billing, verifying rates/discounts, daily sales reconciliation, petty cash, and room inventory controls.
Maintain customer service/satisfaction standards, handle customer service issues.
Be involved in the preparation of departmental and hotel budgets as well as any other financial reports if requested.
Motivate and drive the team to ensure quality standards are exceeded
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals
Supervise continuous front office operation, night audit, support housekeeping operations, including hiring, training, evaluating performance and scheduling work.


Essential Skills needed:


A strong team leader, a natural at managing and inspiring others in a way that gets the best out of them
You are an excellent relationship builder, confident in working with other teams and leaders; you’re passionate about what we can achieve together
Excellent communicator at all levels and have good commercial awareness
Ability to work on own initiative and to tight timescales when necessary
Be flexible in their approach and have a positive attitude


What do we offer:

Our Guest Relations Manager receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Guest Relations Manager and join our team!

Food & Beverage Supervisor Job Description

Food & Beverage Supervisor

Location: London, Greater London, United Kingdom

Salary: £24,500 per annum

Employment Type: Full-time, Permanent

Job Summary

As a Food & Beverage Supervisor at Cycas Hospitality, you will be responsible for overseeing the day-to-day operations of our food and beverage services. This includes managing staff, ensuring customer satisfaction, and maintaining high standards of quality and cleanliness.

Responsibilities


Manage and supervise food and beverage staff, including training, scheduling, and performance management
Ensure customer satisfaction by addressing complaints and resolving issues in a timely and professional manner
Maintain high standards of cleanliness and hygiene in all food and beverage areas
Monitor and control inventory levels, including ordering supplies and tracking usage
Assist with menu planning and pricing strategies
Ensure compliance with all health and safety regulations


Qualifications


Previous experience in a supervisory role in the catering and hospitality industry
Excellent communication and interpersonal skills
Strong organizational and time management skills
Knowledge of food and beverage operations, including inventory control, menu planning, and pricing strategies
Ability to work in a fast-paced and dynamic environment
Flexibility to work evenings, weekends, and holidays as required
Degree or diploma in hospitality management or related field preferred


Benefits


Competitive salary and benefits package
Opportunities for career growth and development
Discounted rates at Cycas Hospitality properties
Employee recognition programs
Health and wellness programs

Job Description

Leadership and Management:

• Lead and manage the hospitality team, including hiring, training, and performance evaluations.
• Foster a positive and productive work environment, promoting teamwork and professional development.

Guest Experience:

• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Address and resolve guest complaints and feedback promptly and professionally.
• Monitor and analyse guest feedback to identify areas for improvement.

Operations Management:

• Oversee daily operations of all hospitality services, including front desk, housekeeping, food and beverage, and event planning.
• Ensure compliance with all health, safety, and sanitation regulations.
• Implement and maintain standard operating procedures (SOPs) to ensure consistent service delivery.

Financial Management:

• Develop and manage budgets for hospitality operations.
• Monitor financial performance, including revenue, expenses, and profitability.
• Identify cost-saving opportunities without compromising quality and service standards.

Strategic Planning:

• Develop and execute strategic plans to achieve short-term and long-term business objectives.
• Stay updated with industry trends and innovations to enhance operational efficiency and guest experience.
• Collaborate with marketing and sales teams to develop promotional strategies and packages.

Vendor and Resource Management:

• Negotiate and manage contracts with vendors and suppliers.
• Ensure the availability and quality of resources, including supplies and equipment.

Event Coordination:

• Oversee the planning and execution of events, ensuring all details are managed efficiently.
• Work closely with clients to understand their needs and deliver exceptional event experiences.

Company Description

Title: Head of Hospitality

Region: London

Salary: £55k

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave.
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave.
• Free meals on shift.
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance.
• Discounts available from HAPI app, from high street shops to holidays & cinema.
• Wellbeing hub.
• Access to employee assistance programme.
• Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Head of Hospitality who strives to exceed expectations at every turn.

We are looking for an Head of Hospitality for a leading global investment bank in Central London. Our Head of Hospitality will be responsible for overseeing all aspects of hospitality operations, ensuring exceptional service and satisfaction for guests. This role involves strategic planning, leadership, and coordination to enhance guest experiences and optimise operational efficiency. The Head of Hospitality will manage all people, budgets, and resources to maintain the highest standards of service and operational excellence.

BaxterStorey is a leading business in the catering industry, known for our innovative and obsessed approach, exceptional service, and authentic and delicious culinary offerings. We pride ourselves on delivering memorable workplace dining experiences across multiple locations, catering to a diverse clientele. Our team is passionate about food and dedicated to providing top-notch service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Qualifications

• Successful Hospitality background in 5 star/Michelin star environment, ideally within Contract Catering.
• Ability to display a real passion for food and customer service.
• Strong leadership and interpersonal skills, and able to demonstrate an analytical approach to problem solving.
• Excellent communication and customer service skills.
• Strategic thinking and the ability to work on own initiative,.
• Financially and commercially astute.
• Intermediate Food Hygiene Certificate or above.
• Proficiency in hospitality management software and tools.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Job Description

WHAT WILL KEEP YOU BUSY:

• Ensure that all standards of food preparation and service are provided in line with client expectations.
• Meet, greet, and seat customers on arrival.
• Serving breakfast/lunch/dinner in our dining rooms
• Assisting meeting room team delivering beverages to our meeting rooms
• Ensure a professional and friendly service is provided to all our customers.
• Assist in the cleaning and clearing of tables.
• Clean, polish cutlery and glassware as necessary.
• Use your expertise to help your customers.
• Make recommendations for methods of improving efficiency.

Company Description

Hospitality Fine Dining Host

London

£13.15 an hour

For almost 20 years, for every client, in every location, whether that’s an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer, and guest can have the hospitality experience they deserve.

We can’t do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy, and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Come be a part of the food revolution!

Qualifications

WHAT YOU BRING TO THE TABLE:

• Previous experience within catering/Hospitality/Fine Dining operations
• Fine dining skills
• Be organised and meticulous.
• Excellent customer service.
• Ability to prioritise and have a keen eye for detail.

Additional Information

THE GARNISH:

• 28 Days holiday inclusive of bank holidays
• Bespoke training and development
• Pension
• BUPA Medical Insurance
• Discounts available from HAPI app, from high street shops to holidays and cinemas

We want to fuel your individuality, which is why we are deeply committed to creating an inclusive working culture at BaxterStorey.

Ready to be fuelled? Apply today.

Find out more about us at www.baxterstorey.com

Proud member of the Disability Confident employer scheme

Job Description

• Greet clients and guests upon arrival with a warm and welcoming demeanour, providing assistance as needed.
• Anticipate the needs of clients and guests, proactively addressing any requests or concerns to enhance their experience.
• Handle client inquiries, feedback, and special requests with professionalism and attention to detail. Ensuring all enquiries are resolved satisfactorily.
• Represent both companies with professionalism and integrity at all times, embodying our commitment to excellence in hospitality.
• Set up and arrange event spaces according to client specifications, ensuring all tables, chairs, linens, and tableware are impeccably presented.
• Efficiently serve food and beverages during meetings, conferences, and corporate events, adhering to established service standards.
• Monitor food and beverage supplies throughout the event, replenishing items as necessary to ensure a seamless experience for guests.
• Collaborate with kitchen and catering staff to ensure timely delivery of food and beverages, maintaining the flow of service.
• Maintain a clean and organized workspace, including the breakdown and cleaning of event spaces post-event.
• Adhere to all food safety and sanitation guidelines to ensure the health and safety of clients, guests, and staff.

Company Description

Title: Client Dining Waiter

Location: Central London

Salary: £28k (40hr Monday to Friday - flexible contracts)

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you exude positivity? Are you personable and attentive? Do you have what it takes to provide service as exceptional as our stunning client spaces? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for Waiters - client dining who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you’re a Client Fine Dining waiter who thrives on delivering impeccable service in a harmonious and collaborative team, we would love to hear from you.

Qualifications

• Friendly, outgoing personality; a people person
• Great work ethic and an even greater smile
• Experience in either similar fast paced corporate environment or fine dining/hotel background
• Good listening & verbal communication skills
• Customer focused with a passion for offering outstanding service
• Perpetuates company philosophy and culture
• You thrive working within a collaborative and inclusive team environment
• Good memory and attention to detail
• Sound knowledge of food and beverage - wine knowledge an advantage
• Strong communication and interpersonal skills
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Previous experience in a similar role, especially in the food service industry
• Some knowledge of food safety and sanitation practices.­
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Are you ready to take your career to the next level?We're looking for a dynamic and experienced Business Support Manager to join our team on a permanent basis.This is a fantastic opportunity to make a significant impact within a leading organisation, supporting operations across Surrey, Sussex, Kent, Berkshire, and London.

In this role, you'll work closely with our Account Manager to manage and control service offers for our clients, ensuring we meet performance, qualitative, and financial targets.You'll play a key part in driving recruitment, ensuring compliance, and fostering long-term profitable relationships with clients. Your strong HSEQ and HR knowledge, combined with your expertise in hospitality, will be crucial to your success. Additionally, experience with Sodexo systems such as Eprophit, drive, Right time will be highly beneficial.

We value operational excellence, continuous improvement, and employee engagement, and we seek a candidate who can support these values.Preferred candidates will have prior experience working with Sodexo and a proven ability to lead and motivate a high-performing team.

This role requires a valid driving license held for no less than 2 years, as it includes a mileage allowance or company car.You will be working Monday to Friday, with occasional Saturdays, supporting events and ensuring compliance in all areas.

Sodexo and our clients are committed to safeguarding and promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

What you’ll do:

• To support the Account Manager to manage and control the service offers for the clients within the patch to the agreed specification and to the agreed performance, qualitative and financial targets, with dotted line responsibility to manage and control of the catering services and support services within the patch
• To be responsible for certain operating areas and support leading the managers to ensure they deliver against Key Performance Indicators
• Act as a representative of Sodexo within the defined operating area by the effective management of all Managers to ensure the delivery of both qualitative and quantitative results
• Foster long term profitable relationships with Clients to maintain existing business and identify new business opportunities by delivering operational excellence
• Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices in order to uphold the Company mission and values
• Support with motivating and leading a high performing team to achieve their objective.
• Stand in for site managers when required

What you bring:

• Proven experience of developing profitable relationships.
• Broad Hospitality experience and business acumen and knowledge of external industry developments
• Experienced in leading company initiatives and change management processes
• Experience Systems that are in place
• Strong communication, and negotiation skills
• Excellent client relationship management
• Experience working in a standards/compliance environment
• ⁠Computer literate
• Previous Sodexo experience is desirable.

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Senior Group Sales Executive

All the perks you deserve:


Exclusive member and Friends & Family rates at Hyatt Hotels& Cycas Hospitality Hotels worldwide.
Access to 50% off at Hyatt Restaurants & Bars worldwide.
Team meals on duty, cooked by our top chefs.
Recruit a Friend scheme - £350 in your pocket.
Keep your vibes positive with free counselling sessions through our health plan.
Access to Free Medical healthcare plans.
Workplace pension scheme.
Unlock exclusive perks with our benefits platform featuring discounts on shopping, gym memberships, holidays, insurance, and more.
Continuous learning & development opportunities.


Key Responsibilities:

Join our dynamic team as a Senior Group Sales Executive , where teamwork and collaboration are key! In this role, you'll work closely with various departments, focusing on converting and handling incoming inquiries. Unlike traditional reactive roles, you'll leave the contracting, planning, and payment tasks to the Reservations team, allowing you to focus on moving on to the next business opportunity.

You'll also be responsible for distributing leads that exceed our guidelines or fall within the portfolios of our Sales Managers and Directors of Sales. Additionally, you'll play a crucial role in generating new business from our own platforms, databases, and historical data, optimizing existing opportunities while our sales team is out creating new demand. This position is ideal for a proactive in-house seller looking to excel in conversion and drive business growth.


Handling Enquiries: The role is responsible for:

Responding to group enquiries from all platforms (CVENT, HOTELPLANNER, MYEVENTSCHANNEL)
Managing enquiries from shared inboxes
Qualifying leads
Follow-up and conversion
Upselling on existing business (F&B, upgrades, M&E services)


Supporting SM & DOS: The position will assist with:

Monitoring enquiry funnels, generating reports, and tracking tentative bookings
Supporting SM in deploying local tactics and managing a small portfolio of MICE & GROUP agents for new business development


Demand Generation: Using on-site tools, the role will prospect new business from:

CVENT PLANNER and other business development tools
Past/lost business and cross-property business from other Hyatts/Cycas
Market research projects as directed by SM (e.g., prospecting new contacts at local universities)


Platform Management: The role will also update offers on all platforms and listings, manage the local database, and help generate demand from existing channels.
Building Relationships: The candidate will build rapport with agents, frequent clients, event organizers, and sales teams from sister properties.

Post Stay Survey, forward thinking approach to understand what went well or wrong during their stay and set foundations for future business.




Why Join Us

About Hyatt Place London City East

Hyatt Place London City East, managed by Cycas Hospitality, occupies a prime position in the bustling district of Aldgate on Whitechapel Road, close to brick lane and minutes from the heart of London’s Financial district.

We are an award-winning hotel with a strong compromise on leaving our planet better than we found it. We pride ourselves on delivering not only exquisite culinary experiences but also fostering a connection with our community and the environment. Our commitment to sustainability, local art, and music sets us apart, creating a unique atmosphere that attracts guests from all walks of life.

About Cycas Hospitality

Cycas Hospitality manage the Hyatt Place London City East, under franchise agreement from Hyatt Hotels.

Cycas Hospitality is the leading, pan-European hospitality management company, operating all categories of hotels and serviced apartments for private and institutional investment partners. With a portfolio of more than 50 branded and independent properties across twelve European countries, our collection brings together a range of key-city locations, travel hubs and leisure destinations. We partner with all the major, global brands as well as curating independently branded hotels. Our hotels encompass the full spectrum, ranging from limited-service to full-service, boutique, extended-stay and luxury hotels in addition to high-end serviced apartments.

Cycas is focussed on delivering outstanding guest experience to drive superior top and bottom-line investor returns. Our core purpose is to develop and inspire Europe’s best hospitality team, and we are incredibly proud of the team we have assembled, both within our hotels and specialist hotel support teams.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!

Please apply in writing by email attaching your CV along with your current salary and notice period. We are waiting to hear from you.

***All offers of employment is conditional on the receipt of two satisfactory references being obtained from the referees provided to us on your application and proof of your eligibility to work in the United Kingdom.***

Maintenance Assistant Job Description

Maintenance Assistant

London, Greater London, United Kingdom

Zero Hours, Casual

Salary: £13.00 per Hour

Cycas Hospitality is seeking a Maintenance Assistant to join our team in London, Greater London, United Kingdom. This position is pivotal to our success, and we are committed to providing a competitive package that reflects the candidate's skills and responsibilities.

Responsibilities:


Performing routine maintenance tasks such as painting, plumbing, and electrical repairs
Assisting with the upkeep of the hotel's grounds, including landscaping and snow removal
Responding promptly to guest requests for repairs or maintenance issues
Working with hotel staff to ensure a safe and clean environment for guests and employees
Assisting with the maintenance of the hotel's equipment and machinery


Qualifications:


Previous experience in a maintenance role, preferably in the hospitality industry
Strong knowledge of plumbing, electrical, and HVAC systems
Ability to work independently and as part of a team
Excellent communication and customer service skills
Availability to work flexible hours, including evenings and weekends


Benefits:


Competitive salary
Opportunities for career advancement
Health and dental insurance
Paid vacation and sick leave
Employee discounts at our hotels and restaurants


If you are a motivated individual with a passion for maintenance and hospitality, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

Job Description

As a Hospitality Support Supervisor you would be working closely with the Hospitality Manager and Deputy Hospitality Manager based on site in one of our iconic venues, supporting the operations team, talented chefs and target driven sales people to deliver flawless service and exceptional food and drinks.

Hospitality Support Supervisor will build strong relationships with their clients, understanding a brief and executing every detail with continuous quality and a human touch.

WHAT WILL KEEP YOU BUSY:

• Monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
• Ensuring that there is clean furniture, dining tables and chairs available for the guests and ensuring presentation is at the forefront of everything you do.
• Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces in a presentable manner.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
• To work on licenced bars serving alcoholic beverages
• To be able to use coffee machines
• Assist with the ordering and deliveries as required
• Preparation of all hospitality requirements ensuring all items are available and if not reporting this to your line manager
• Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
• Ensuring hospitality rooms are left clean and tidy

Company Description

Hospitality Support Supervisor

London

Up to £31,000

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Qualifications

• Minimum 1 years experience in a hospitality environment in a supervisory role.
• Excellent communication skills, internally and externally.
• Supportive team player.
• Ability to work under pressure.
• Takes the initiative
• To provide excellent customer service.
• The ability to work autonomously or within in a team.
• Being able to adapt to different working conditions
• Always having a positive attitude
• To be able to solve any customer service-related problem.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.

Proud member of the Disability Confident employer scheme

Job Description

Job Description

As a Hospitality Supervisor you will be working closely with the Hospitality Manager and Group Manager based on site in one of our flagship properties, supporting the Hospitality Manager in all aspects of day to day running of the business.

Our Hospitality Supervisor will build strong relationships with the Client services team, Clients and other stakeholders, understanding a brief and executing every detail with continuous quality and a human touch.

WHAT WILL KEEP YOU BUSY:

• Monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.
• Prepare all hospitality food and beverage requests offered to customers/clients/guest in designated meeting spaces to the agreed standard.
• To be able to work without supervision and take initiative over duties and tasks without being directed.
• To serve our guests with the highest level of customer service with maximum speed, efficiency and always with a smile.
• To support and lead the Retail team where required.
• To offer ideas and innovations in order to elevate the hospitality offer to the next level.
• Assist with the ordering and deliveries as required
• Attend weekly event meetings
• Prepare hospitality weekly function sheets for the FOH and kitchen teams
• Ensuring that any linen hired, and equipment hired for an event is counted and packed away for collection after the event.
• Ensuring hospitality rooms are left clean and tidy

Company Description

Monday to Friday

Hospitality + Fine dining

Up to £32,000 + Plus paid overtime

Benefits:

• 28 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks' enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Hospitality Supervisor who motivates their team to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Hospitality Supervisor who thrives on delivering extraordinary experiences, is passionate and organised, and loves to inspire a harmonious and collaborative team, we would love to hear from you!

Qualifications

Qualifications

• Preferably some experience in a hospitality environment in a supervisory role.
• Excellent communication skills, internally and externally.
• Supportive team player.
• Takes the initiative
• To provide excellent customer service.
• The ability to work autonomously or within in a team.
• Being able to adapt to different working conditions
• Always having a positive attitude
• To be able to solve any customer service-related problem.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Introducing Miiro… Inspired by the Latin word meaning ‘I wonder’ or ‘I marvel’, we encourage our guests to pause, to look around and to savour every moment. Our name and double vowel reminds us of a mirror, speaking to the idea of self-reflection and echoing the spirit of our locations.

At Miiro, we believe there’s a better way to travel. A way that is more thoughtful and personal. And since our hotels are in Europe’s most interesting neighbourhoods, we also encourage guests to discover new places — on their own terms and in an authentic way. Ultimately, we want to make sure guests go home inspired and reinvigorated because they’ve had a brilliantly considered stay.

Creating ‘Brilliantly Considered Stays’ is the essence of our brand. Stays that bring our guests closer to the local culture and their stories.

We just opened Hotels in Paris and Barcelona, and planning to open London and two properties in Vienna in 2025.

The Financial Controller will maintain all effective controls and be responsible for the timely completion of the management reporting for the hotel, in accordance with objectives set by the Finance Controller, including, Month End, Balance Sheets, VAT Return, Cash Flow and Audits

Duties and Responsibilities:


Ensure the month end P&L is produced on time, with all accounts accurately viewed and reconciled to ensure that accurate reflection of the Hotel true financial results.
Reconcile all Balance Sheet Accounts monthly
Liaise and co -operate with both internal audit and all External audit bodies.
Ensuring that an effective program of on property audit is in place
Assist in the preparation of Budgets, Forecasts and Call Over’s
Review management information, financial operational controls & processes


Skills & Experience:


Finance Qualification: CIMA, ACCA or AAT (or equivalent)
Ideally having worked in a similar accounting role
A person with hunger to progress, energetic, persistent and an inquisitive mind.
IT skills include MS Excel and MS word.


What do we offer:

Our Financial Controller receives excellent Company benefits:


A competitive salary
28 days paid holiday
Discounted hotel room rates across our hotels, for you and friends and family
Fantastic Training and Development opportunities
Free Meals on shift
Pension cover
Unrivalled Career Progression prospects


Apply now to be our new Financial Controller and join our team!

Job Title: Technician and Support Worker Location: East London Hours: 36 hours, 40 weeks per year Term Time Only Salary range: £22,769 per annum Waltham Forest College has been rated ‘Outstanding’ by Ofsted following its most recent inspection and has distinguished itself as one of only 15 General Further Education Colleges across the country to achieve the prestigious ‘Outstanding’ rating. As an Anchor Institution, Waltham Forest College serves its local and regional communities across North and East London exceptionally well and has been successful in driving aspiration and achievements for its students and wider communities. We believe that our employees are the heart of the organisation and having the right people in the right place, with the right skills is the key to our success. We are looking for committed individuals who are passionate about working in an aspirational and high performing college and dedicated to contributing to an outstanding experience for our learners.You will be required to carry out a wide range of duties in the stores and training kitchens to support the day to day operation of the school of Hospitality and Culinary Arts training kitchens.What’s in it for you? We offer the opportunity to help develop your skills and knowledge in a friendly team environment, plus a range of benefits including a career average pension scheme, employee assistance programme, enhanced sick pay, NUS Employee discount, free onsite parking, cycle to work scheme and Sodexo benefits scheme. Equality, diversity and inclusion We are committed to creating and promoting a diverse and inclusive workforce that better reflects the wider community we support. Safeguarding
We are committed to safeguarding and promoting the welfare and safety of our students and expect everybody working for the College to share this commitment. We actively seek DBS clearance checks for applications of employment as part of our safeguarding procedures. In line with KCSIE 2023 and Safer Recruitment principles the college reserves the right to conduct online searches of shortlisted candidate. Closing Date: 15 September 2024 Interview Date: w/c 22 September 2024*Please apply as soon as possible as applications will be considered upon receipt; we reserve the right to interview before the closing date*.

Job Scope

The Finance Assistant (FA), will provide general assistance in all areas of the hotel accounting function enabling the Accounts Manager to provide timely and accurate financial information to the Local management of the Hotel, Regional Financial Controller, Chief financial officer of the Management Company and Owners. The FA will support all, in maintaining sound control, procedures, adhering to Company policy in respect of administrative, accounting and legal matters and exercising proper management over the business assets.

Key Relationships


All HODs / The GM / RFC
All Operational Departments
External Suppliers


Key Job Responsibilities:

Operations


To collect, process and consolidate daily Reception and F&B Banking and ensure all documentation is filled prior to collection from G4S.
Daily checks to be done for all Cash Refunds
To check Paid Outs daily for authorisation
To prepare and control the change and Float requirements for Front Office and Outlets in the Hotel
To undertake surprise float counts monthly in Reception and all F&B Outlets
To audit, prepare and issue Cashiers float counts daily
To ensure all Cashiering related discrepancies are dealt with promptly
To issue, control and reconcile all Petty Cash payments
To ensure all foreign currency exchange has relevant backup, according to Money Laundering requirements; if applicable
To Check, investigate, post corrections, balance and compile a reconcilaition consolidated report for Credit Cards daily
Daily check and log all Credit Card Refunds
Reply to all Disputed Credit Card queries in time provided by Bank.
Daily prepare and issue the Daily Management Report to all HODs of the Hotel
To check and prepare summary sheet for the Daily Revenue Allowances, Voids, No Sales, Complimentary & House Rooms for authorisation from relevant Exec Managers
To check if all Revenues have been posted to the correct Revenue Streams
On a monthly basis – check, process and ensure gratuities & incentives are authorised by the relevant Managers


Credit Control (Accounts Recievable)


To check Sales Ledger invoices for accuracy, i.e. correct rate, Company / Travel agent name, address and ensure that all relevant information and backup is attached.
All Invoices need to be sent either by post or email within 5 working days of them being City Ledgered.
All Sales Ledger queries received from Guests and Companies to be dealt with on the day received.
Create and process concessionaire invoices as well as credit notes as and when required.
To administer and communicate the process and requests of "new" client set ups on Opera.
Check, create & send Airline Invoices / summaries to Airlines as agrred.
Hold weekly meeting to monitor that Paymasters (One Accounts in Guest Ledger) are being closed off on a timely basis


Performance Indicators:


To meet deadlines set
To ensure all archiving is done in a systematic manner, adhering to PCI and GDPR laws
Operate at optimum efficiency to meet business needs, follow Standard Operating Procedures and exceed statutory requirements in respect of health, safety and financial reporting standards.
Excellent inter-departmental & communication and co-operation
Demonstrate flexibility and ability to deal positively with new trends and changes.


Self-Management:


Comply with hotel rules and regulations and provisions contained in the employment handbook.
Comply with company grooming and uniform standards.
Comply with timekeeping and attendance policies.
Actively participate in training and development programs and maximise opportunities for self- development.


Health Safety & Security:


Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
Familiarisation with emergency and evacuation procedures.
Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Maintenance Manager and the Culture Coach.


General:


Comply with the company corporate code of conduct at all times.
Familiarisation with our winning ways which link to the desired behaviours that we expect all our employees to display.
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.
Desire and ability to improve your knowledge and abilities through on-going training.
Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries.
Pro-actively pursue all practices in-line with company environmental initiatives.


The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting company and guests needs is required by all employees.

You’ll enhance comfort and convenience. We’ll enhance your future.

Get paid to put a smile of someone's face as a Facilities Assistant in London, N1C 4AG Be the friendly face of our vibrant corporate site, offering a helping hand to ensure seamless operations. A role where you’ll love what you do. Join a team that values you for being you.

What you’ll do:

• Shape that all-important first impression, greeting and welcoming guests with warmth and professionalism

• Enhance the experience of our colleagues and clients, providing support with meeting room set up, connectivity and hospitality

• Assist in maintaining a tidy and inviting reception, mail room, and lobby area

• Keep our teams safe by having a close eye on Health & Safety practices, reporting issues as required

• Be the sites 'go-to' for providing information and assistance

What you bring: 

• Previous experience in a similar role is a plus, but excellent interpersonal and communication skills are the key

• A positive, energetic and proactive attitude with a passion for customer service

• Proficient in office software (e.g., Microsoft office, excel, power-point, outlook)

• Strong organisational abilities and attention to detail

What we offer: 

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).
• Save for your future by becoming a member of the Mercer Aspire Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.

Ready to be part of something greater? Apply today and start your journey with Sodexo! 

For careers that mean business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description

Facility Assistant

• Monday - Friday
• Working hours 7 am-7 pm
• 40 hours per week
• £ 14.16 per hour + Sodexo benefits

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.