Total 366 quality assurance control job vacancies in crawley west sussex rh10 1df

Pet Care Kitchen is a state-of-the-art premium pet food manufacturing facility in Parkes NSW. With next generation product innovation and product development, currently not available elsewhere in Australia, this is a rare opportunity to work in high tech manufacturing. Masterpet is a strong company with outstanding brands such as Blackhawk, VitaPet and Aristopet Animal Health and market leading positions across Australia and New Zealand.

Employment with Masterpet in Parkes, represents a fantastic career and lifestyle opportunity with all the advantages of a large regional town and a strong employer who prides itself on outstanding employee engagement and a strong commitment to health, safety, and quality.

The plant operates 24/5 with 3 x 8.5 hour shifts on a 2 week rotation. This is a site based role and you must be prepared to live in, or relocate to, the town of Parkes in NSW.

The Opportunity

To ensure a consistently high quality of product, there is a strong focus on practical quality steps at all stages of the manufacturing process. The QA Officer will work in the plant to sample and test raw materials, in process and finished product, and packaging materials. In addition, they will be involved in environmental monitoring, water sampling and in factory hygiene checks.

Key accountabilities include:

Collect and submit samples for laboratory analysis to in-house and 3rd party laboratory for microbiological, chemical, and nutritional analysis.
Conduct pre-op inspections and environmental swabs to ensure the cleanliness of processing area.
Accurately document QA processes and test/sample results and maintain recordkeeping in accordance with established laboratory requirements.
Hygiene monitoring
Develop awareness and understanding of corporate policies, practices, and procedures related to Food Safety and HACCP.
Collect, monitor, and report on customer complaints and corrective action progress.

Above all else, you will be reliable, self-motivated and a great team member. In addition, the successful applicant will need to address the following criteria:

Degree qualification in science, food technology or related discipline
Minimum of 3 years’ experience in a similar role in a regulated manufacturing environment
Experience conducting in-process laboratory testing
Experience in preparation of standard operating procedures and quality assurance documentation
A high level of attention to detail
Ability to work in a fast-paced environment
Sound computer literacy
Ability to follow written procedures
Excellent communication skills.

This position is a great opportunity to join a market leader in a very exciting period of growth. You will be required to work on a rotating shift pattern of day, afternoon and evening shifts.

For more information, contact Melinda Barton at Spinifex Recruiting on melinda.b@spinifexrecruiting.com.au

Quality of our food products from farm to plate are at the core of what we do. Our Quality Assurance team members ensure we deliver the best products every time. From the grain we grow to the finished products we sell, our policy and the primary objective of Ben Furney Flour Mills is to market safe food products of consistent quality that meet or exceed our customer and consumer expectations












The Essentials





Do you enjoy working within a small team focussed on quality?
Do you have experience in QA?
Do you pride yourself on your attention to detail?
Are you great with excel and managing data?















... Click here to view more detail / apply for Quality Assurance Team

Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move, and sell some the worlds most loved brands serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.   
Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Jim Beam, Canadian Club and Grinders Coffee.   
At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse, and equitable company. As an employer, as a place to work, and as a business.  Because when we represent the society, we serve everyone is truly welcome.   
The role:
Are you
... Click here to view more detail / apply for P&C Analyst ? Data Quality & Governance (13736)

Quality Inspector vacancy with great prospects for long term career stability and growth

Our award winning engineering business on the outskirts of Tewkesbury is growing. Following a large investment in buildings and facilities, we're now proud to be investing in more technologically advanced equipment and machinery. We're a small to medium sized precision engineering company on a journey of achieving great things and we're excited to be looking to hire another Quality Inspector on a permanent basis to join our growing team. Could you be our newest employee?

You won’t necessarily have heard of us because jobs don't come up here very often. This only happens if one of our team retires or if we're growing, and this time we're growing. You probably won't have heard of our customers either because we make some highly specialist components for high-tech industries which generally go under the radar, but these products do go on to make life-changing differences for so many people all over the world.

We're a friendly team. We work hard and we're proud of the work we do. With the latest in metrology equipment, with clean, modern, and well organised premises plus good managerial support and all the tools and software we need, we get the job done to a high standard.

We’re now in a great position to take on a new Quality Inspector to join our growing team to support all inspection matters for CNC machined components. By joining us, you'll enjoy:

+ Smart, clean, well organised and well-equipped shop floor
+ Measuring components produced by highly skilled engineers who are using a mix of brand new, state of the art CNC lathes, CNC mills and CNC grinding machines plus some well maintained more traditional equipment
+ Easy access to all the tooling and equipment you need to do your best work
+ Encouraging technical assistance always available
+ Using a full suite of well maintained metrology tools and equipment from micrometers and gauges to CMMs to check the quality of precision engineered CNC machined components which will eventually be used in advanced technologies, making life changing differences for many people
+ Long term job security, working for a company creating our own original products for a range of specialist applications
+ Joining a growing, forward-looking company where regular and continuous investment in the future is an important part of what we do


What experience will you need as our new Quality Inspector?
We're open to considering your application whether you're relatively early in your career as a Quality Inspector, or perhaps you're more experienced and you're interested in taking on more of a Quality Lead role.

Either way, you’ll be an experienced Quality Inspector, comfortable completing first offs and in-process inspections, carrying out first article and final inspections against drawings to precision tolerances.

You’ll probably have more than two years’ experience of working as a Quality Inspector but if you have the skills already in less time, then we'll welcome your application too.

You'll have had some exposure to handling non-conforming parts, and it would be great if you have experience of producing non-conformance reports, working very closely, and regularly meeting with, customers to work through engineering challenges together.

As an experienced Quality Inspector you’ll know this already but to be clear, you’ll be confident in using a range of precision inspection tools to check dimensions of machined metal components to include gauges, micrometers, vernier calipers, microscopes, shadowgraphs, CMM and similar equipment. You don't need to know how to program a CMM because we have people who do, but you will need to be able to use one confidently. Depending on the level you join us at, you may also be spending more time working closely with our Directors on Quality Management Systems, processes and documentation, carrying out non-conformance investigations and reporting, and working with our customers to overcome engineering challenges together.

Job title: Quality Inspector
Location: Tewkesbury, commutable from Worcester, Gloucester, Cheltenham, Stonehouse and surrounding areas.
Working hours: 39 hour working week, day shift, early finish on Fridays, overtime readily available.
Pay rate: As a guide, we're looking to pay between £30,000 - £40,000 depending on your skills and experience. We're looking to pay a generous salary to attract and retain the best employees so please do get in touch as we will be happy to discuss your personal requirements too.
Contract type: Permanent


Sounds like the job for you? Take a look at the package on offer for this position...

- A permanent job from day one
- Great holiday allowance which increases over time plus all bank holidays paid and Christmas off as holiday
- Life insurance of 2 x your salary at no cost to you
- 6% employer pension contributions
- A Christmas bonus
- Formal, planned pay review every year
- Lots of free parking always available
- Well maintained equipment and machines
- Modern, clean, well organised facilities
- A friendly, welcoming team atmosphere
- Very knowledgeable and supportive management style
- Long term order book with established specialist contracts
- Regular overtime available if you want it
- All Personal Protective Equipment (PPE) and uniform paid for by the company
- A real opportunity for those who are interested in progression within the company as we grow
- And there’s a lot more! Please get in touch for a complete benefits package

If you think this position might be the one for you…
Great, I’m pleased you’re interested. I’d love to hear from you.

You can either use the ‘apply’ button on this advert to send in your CV or you can send me an email asking for more information directly to Tom Andrews on tandrews@meridianbs.co.uk tandrews @ meridianbs . co . uk tandrews(at)meridianbs(dot)co(dot)uk or call to ask any questions on 01242-246-020

Your next steps
We’ll start with an informal chat over the phone, where you can ask me any questions you like, to see if this job might be what you’re looking for. If you’re still keen, we’ll arrange an appointment for you, which will include a tour of the facility so you can see what the job’s really like, and what the equipment you'll be using is like too. You'll be shown the products we're making and the facilities as well (I think you’ll be impressed!).


I don’t have a CV…
Don’t worry, not everyone has a CV. I’ll be happy to help with this.


A note about confidentiality
Please be assured that any contact made will be in complete confidence.

Keywords for search purposes: inspection CNC precision engineer engineering cnc quality inspector cnc turner milling turning cmm

Proud member of the Disability Confident employer scheme

Quality Manager

The Opportunity:
Are you a seasoned Quality Manager who has experienced of working within a busy engineering or manufacturing environment? With a focus on Quality, you will take responsibility for the management of a team of Quality Engineers, Inspectors, Packing, Despatch and Warehouse Operators, the EHS Officer and Laboratory Technicians within a busy metalshop environment.

Job Responsibilities:

- To ensure that the correct controls and documentations are in place to ensure product quality, integrity and traceability:Quality Planning, Quality documentation and storage, on-time delivery, training for inspection methods and techniques, visual conformance guides, inspection equipment and product handling, ALL in accordance with the requirements of ISO9001.
- To lead the Quality team in the execution of the business strategy to include developing and continuous improvement of Quality activities in order to enhance manufacturing and business processes. Whilst also: building the Quality team expertise to provide future rigor and effectiveness in the pursuit of business improvements.
- To Maintain an effective and relevant documentation system that is reviewed on a regular basis to ensure content is current and applicable
- Manage and collate accurate product defect data (internal scrap) and provide weekly reports, working closely with the production teams to resolve these issues.
- To ensure internal audits are conducted to a pre-determined plan and any subsequent findings are closed within a timely manner and to manage all external quality related audits.

Requires of You:

- Applicants should hold a degree in an engineering related discipline, or a lower level qualification which is supported with relevant engineering experience.
- Experience as a Quality Manager within an Engineering or Manufacturing environment is absolutely essential.
- Previous experience of successfully leading a team from which you will have gained the ability to prioritise and organise team tasks effectively, and to motivate and develop team members
- Drive, commitment and leadership to ensure that the highest standards of quality performance are continuously maintained for our customers
- Confident and effective verbal and written communication and presentation skills.

Associated Benefits:
26 days holiday per annum (allocated to fixed and flexible dates) plus 8 statutory bank holidays.
Working Hours: Day shift hours (07.00 to 16.30 Monday to Wednesday, 07.00 to 16.00 Thursday)

Proud member of the Disability Confident employer scheme

DISCOVER A BRIGHTER FUTURE  At South32, were meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world. As a collaborative, caring and inclusive company, theres no better place to make a genuine difference. Together were making a positive, global impact that has the potential to change lives. Whatever career path you choose, well support you every step of the way to learn, grow and succeed. So join us, step towards a brighter future and leave your legacy. ABOUT WORSLEY Are you looking to be home every night? If so, this is your opportunity to live, work and play a short drive from stunning coastlines, scenic trails and the food and wine heartland of the west.  Located in the picturesque south-west and Peel regions of Western Australia, South32 Worsley Alumina is on a journey
... Click here to view more detail / apply for Control Room Specialist

Job Vacancy
An exciting opportunity exists for a Quality Supervisor to join Wilmar BioEthanol in Yarraville, Melbourne. In this role, you will be accountable for providing technical support to the business and managing laboratory requirements. 
  Responsibilities will include:

Oversee Daily Laboratory Operations: Ensure the smooth and efficient running of the lab by managing workflows, scheduling, and overseeing the timely and accurate analysis of ethanol samples.
Lead and Mentor a Team: Provide leadership and support to a team of lab technicians, fostering a positive work environment. You will be responsible for training, mentoring, and performance management to ensure high standards are maintained.
Ensure Compliance with Safety and Quality Standards: Uphold safety, quality, and environmental protocols, ensuring the lab meets all regulatory and company requirements. You will be responsible for implementing best practices and maintaining a culture of safety. This will also include, but

... Click here to view more detail / apply for Quality Supervisor ? Wilmar Sugar & Renewables

Air Conditioning and Refrigeration Mechanic

Climate Control Mechanical Services was founded by our Director and Lead Technician, in 2020. With over two decades of experience within the HVAC industry.

Being a family owned and operated business, our commitment lies in our personal and professional approach to servicing, building and maintaining long-term trusted client relationships.

CCMS specialises in design, supply, installation and service of all HVAC solutions for every application presented by our unique Australian environment.

Looking for experienced qualified Air conditioning and Refrigeration Mechanic with at least 3 years of experience.

Tasks & responsibilities

Installation
Maintenance
Repairs
Customer Service
Salary 100k-105K

38 hours full time employment

Air Conditioning & Refrigeration (Trades & Services)

Qualifications & experience

Drivers License
Appropriate Licenses to carry out works
Experience within commercial and industrial sector post qualifications
Competent with all aspects of the trade
Reliability, Good communication skills and ability to work within a team environment
At least 3 years of current experience on Varied works: VRV installation & Split Systems, Ducted etc
White Card Required
Car Provided
Job Type: Full-time

Pay: $100,000.00 – $105,000.00 per year

Work Location: In person

Great opportunities to help feed the nation at a leading UK food manufacturing company.

Here at 2 Sisters Food Group, we are proud to be counted amongst the nation's key workers with our relentless work helping to feed Great Britain. We currently have exciting opportunities for the Production Quality Control Manager to join the team at site D.

The hours of work and shift patterns are: 08:00 – 17:00 or 07:30 - 16:30

Main Responsibilities:

As Production Quality Control Manager you will report to the Head of Operation and be responsible for supporting the production team. These will include:

• Ensuring the health, safety, and well-being of the team
• Identifying and proactively removing any potential health and safety risks
• Reporting and conducting investigations in line with company policies
• Controlling the product quality and standards required under contract and customer specifications by leading a team of Champions as they complete various roles and ensuring the smooth day-to-day service of the business and customers is maintained
• Communicating team objectives and goals and ensuring the Champions team completes tasks to the agreed standards and specifications
• Producing and delivering presentations directly to the end customer
• Attending customer sites and premises and representing the business
• Conducting and leading customer-quality panels
• Conducting audits aligned to specifications to ensure compliance with contractual and business standards
• Providing feedback to peer managers on concerns and benefits to identified standards and processing
• Working with the Operational and Technical teams on specifications
• Handling first-level HR responsibilities for the team, such as return to work, absence management, and performance management
• Investing your time in coaching and developing the Champions and your fellow peers on what good looks like to ensure the highest standard of service is delivered across the required operational working hours
• Ensuring that the skill set within the entire Champion team is maximized to cover every aspect of business requirements with contingency and upskilling for absences and holidays, optimizing service and efficiency
• Working alongside operational and function teams, FLMs, engineers and technicians, liaising with contractors, and executing plans safely and efficiently
• Proactively identifying solutions using insight, experience, as well as technical reports and audits to ensure that the customer expectations are met and operationally we keep moving forward.

Ideal Candidate:

If you’re fanatical about food, thrive under pressure and have the can-do spirit that’s created our success. Bring those qualities, with the following and you will have the recipe for success:

• Excellent communication skills
• Food Safety Lvl 4
• IOSH Managing Safety
• Internal Auditing
• Root Cause Analysis
• Understanding Microbiology
• Problem-Solving
• Dealing with conflict
• Assertiveness
• Flexibility
• Ability to travel to customers on short notice
• Ability to lead customer visits on-site
• Intermediate to expert in Microsoft Office, Excel, Word and PowerPoint

Desirable

• Degree in Food Science or other relatable doctorate
• Retail and Fresh food poultry manufacturing experience

Package Description:

• Free onsite parking
• Exclusive 2 Sisters employee discount offering savings of up to 60% with brands including Asda, Morrisons, Marks and Spencer and Tesco.
• Fantastic development opportunities available for promotion and career development
• Fast Track Progression and Development Opportunities
• Employee of the Month and ‘My Bright Idea’ awards
• Employee assistance programme.
• Grocery Aid - employees access to counselling
• Wellbeing support on site
• Death in service benefit, optional - linked to pension.

Salary: Competitive per annum plus company car, bonus and Veolia benefits

Location - predominantly the South of the UK but this is a National role



When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.



We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.



What we can offer you:

• 25 days of annual leave
  
• Car or car allowance
  
• Generous bonus scheme
  
• Access to our company pension scheme
  
• Discounts on everything from groceries to well known retailers
  
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
  
• One paid days leave every year to volunteer and support your community
  
• Ongoing training and development opportunities, allowing you to reach your full potential
  

What you'll be doing:



You will actively support all construction activities across Veolia, to ensure all construction projects have sufficient Risk & Assurance (R&A) support from the design stage all the way through to completion.



The R&A advisor will be a national role where frequent travel and overnight stays are required. You will work closely with the Veolia Construction management teams, ensuring R&A are involved at the earliest stage of a project. The role will engage with the onsite construction team as well as the design teams and identify further improvements and provide solutions.



What we're looking for:

• NEBOSH General Certificate
  
• NEBOSH Construction certificate (desirable)
  
• Experienced in providing health and safety support to multiple construction sites and the ability to influence key stakeholders on site in a construction environment
  
• An individual with excellent communication and interpersonal skills to provide industry-leading customer service to all internal and external customers.
  
• Environmental Certificate (desirable)
  

If you don't meet all of our outlined requirements we'd still love for you to apply. If you feel that you'd be a great fit for this role and Veolia then we'd like to find out more about you.



What's next?



Apply today, so we can make a difference for generations to come.



We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.

This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.



We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.



Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.

Job title: Quality Engineer
Job type: Contract
Start date: ASAP - Subject to clearance
Duration: 6 months rolling contract
Pay rate: Depending on experience
Location: Wolverhampton
Hours of work: 37 hours, Monday-Friday

Applicants must posses the following:
- Demonstrable engineering, business management, manufacturing or related field experience
- Nuclear industry experience
- Knowledge of ISO 9001, EN 3834 and EN1090
- Lead auditor in ISO 9001
- 6-Sigma experience
- Proficiency with Microsoft Office applications
- Membership in relevant professional body or willing to obtain
- Able to attain SC clearance

Ideally applicants should also have:
- Bachelors degree in Quality Assurance or related field
- Engineering qualifications

Role information:
- Review client specifications
- Produce project quality plans
- Review and approve MITPs
- Produce and approve project specific quality procedures
- Carry out project reports
- Support audits
- Monitor supplier performance
- Review documentation and carry out physical inspections
- Manage non-conformance reports
- Ensure compliance with project processes and procedures

Interested in this position? please click "apply now"
We try to respond to all applicants, but sometimes this is not possible due to high volumes of applications; if you have not heard from us within 14 days, regrettably it means you have been unsuccessful on this occasion.
This contract vacancy is being advertised by Rullion Ltd
Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start-ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

My Client a large global brand is looking for an experienced Business Conduct Quality Monitoring / Testing Analyst on a initial contract basis. The role is Hybrid (3 days onsite) and Inside IR35.

The Business Conduct Program provides clear standards and governance for all customer facing interactions to ensure that our colleagues operate with the highest conduct standards, as individuals and as a team.

The specific role will report to the Business Conduct Program Director based in the UK.

Daily tasks would include -

• Conducting monitoring of customer facing colleague interactions (Including phone calls, written communications and face - face interactions) to ensure that each interaction has been conducted in a compliant manner according to the business Enterprise Business Conduct Policy and standards.
• Accurately recording outcomes of monitoring activities into a compliance database to drive management reporting.
• Liaising with business sales and acquisition leaders reviewing cases of non-compliant behaviours identified for their direct reports

Monitoring consists of evaluating interactions against a defined set of compliance criteria to identify potential misconduct behaviours requiring further investigation or colleague management actions. Misconducts are defined as behaviours which

• Mislead customers and prospective customers regarding business product features to the extent that they have insufficient or incorrect information which prevents them from making an informed decision about the most appropriate product or service for them
• Use of aggressive tactics to apply undue pressure to customers or prospects
• Falsification of applications / failing to secure express consent from customers or prospects to proceed with application for a new product or service
• Attempting to manipulate incentive payments for personal advantage

Full training will be provided

Required skills and experience:

• A background in a quality control, monitoring, testing or risk assessment is preferred
• Attention to detail and ability to report outcomes to a high degree of accuracy (as results may impact colleagues' contracts and or financial payments accuracy is critical)
• Strong Teamwork, Relationship & Communication skills.
• Ability to self-manage workload and achieve monitoring targets particularly with the ability to balance efficiency and effectiveness.
• An understand of sales operations would also be beneficial.

About The Company

My client, a leading and established manufacturing business based in the Birmingham area, are currently looking to recruit an experienced Electrical & Instrumentation Engineer to join their Instrumentation Department.

Reporting to the E&I Manager, this is an excellent opportunity to join a highly skilled installation, maintenance and calibration team within a lower tier COMAH facility.

This is a days-based role, working 40 hours a week Monday to Friday 8am to 4.30pm

Key Responsibilities:

• The full life-cycle management of chemical plant instrumentation projects from conceptualisation, design through to commissioning involving all different types of instrumentation and control systems. E.g. level, flow, temperature, pressure, mass instrumentation, PLC controllers, safety instrumented systems & intrinsic safety etc.
• Manage the modification of plant instrumentation systems via a management of change system
• The ability to manage the modification of plant instrumentation systems via a management of change system.
• Maintain records on all items including modifications, repairs, specifications etc.

Candidate Requirements:

• Hold a recognised Instrumentation Apprenticeship and be educated to HNC Level as a minimum
• Several years' experience managing instrumentation projects within the chemical process or similar regulated industry sector (Pharmaceutical, Petro-Chem, Food or Oil & Gas)
• Previous experience working on a Higher / Lower Tier COMAH site would be extremely desirable
• Experience and strong understanding of the instrumentation aspects pf DSEAR/ATEX compliance
• In depth knowledge / experience of instrumentation documents including, Loop Drawings, I/O Lists, P&ID's Network architecture Diagrams, Bill of Quantities, Equipment Schedules etc.
• Good understanding of control, safety systems and functional safety standards IEC61508 & IEC61511 with the ability to manage proof tests along HSE guidelines
• Good knowledge of Planned Preventative Maintenance, Total Productive Maintenance and Continuous Improvement would be highly beneficial
• Experience of working to ISO9001 standards

ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 60,000 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.







Job Description








Great Leader
Growing function
Career development opportunities

The Opportunity
We are currently looking for our new Quality Governance Lead to come and join the Sydney team. In this role you will be accountable for ... Click here to view more detail / apply for Quality Governance Lead

Job Title: Quality Assurance Manager
DirectIT Pty Ltd.

Job Description:
DirectIT is looking for an experienced Quality Assurance Manager to join our team. This is a full-time position with a starting salary at $73,000 + Superannuation.

As the Quality Assurance Manager, you will be responsible for ensuring the quality of our telemarketing operations by monitoring, evaluating and coordinating systems. You will be responsible for identifying areas of improvement and making recommendations to management for process improvement. You will work closely with DirectIT’s operations team to ensure that agents are trained and equipped with the necessary tools to meet the high standards within our organisation.

Responsibilities:

• Develop and implement quality assurance procedures, including system monitoring, scoring, and feedback to agents
• Identify areas of improvement and make recommendations to management for process improvement
• Collaborate with training and operations departments to ensure that agents are trained and equipped with the necessary tools to meet standards
• Conduct regular audits to ensure compliance with company policies and procedures
• Provide coaching and feedback to staff members on areas where improvement is needed
• Analyze data to identify trends and areas of opportunity for improvement
• Participate in cross-functional teams to drive process improvement initiatives
• Create reports and present findings to management on a regular basis
• Ensure that all quality assurance activities are conducted in compliance with applicable laws and regulations

Qualifications:
• Bachelor's degree in business administration, communication, or related field
• At least 2 years of experience in a Quality Assurance role, preferably in a telemarketing or call centre environment
• Excellent communication and interpersonal skills
• Strong analytical skills and attention to detail
• Proven ability to identify areas of improvement and drive process improvement initiatives
• Knowledge of quality assurance best practices and techniques
• Familiarity with call center technologies and systems
• Ability to work independently and in a team environment

If you meet the above qualifications and are interested in this exciting opportunity, please submit your resume and cover letter for consideration.