Total 9 customer service job vacancies in Customer Service category in Pinner, HA5 5PF

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: TewkesburyHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Customer Team Member
Location: Slade Road, Sutton Coldfield, B75 5PF
Pay: £12.00 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.




#1

Operational Management Take responsibility on behalf of the Clinical Service Manager for the operational management and continuity of childrens 0-19 services. Provide leadership to and be responsible for team leaders in the day to day running of the teams, promoting multidisciplinary working and ensuring organisational and divisional barriers do not prevent the development and functioning of integrated care pathways and high-quality patient care. Undertake regular audit of adherence to associated local and national policies, guidance (e.g. NICE) and standards of care Contribute to the achievement of standards within the areas of responsibility, working effectively with other service managers and clinical staff to ensure agreed standards are maintained Prepare and deliver service reviews as agreed, reporting on the performance of services within area of responsibility.

Are you already a Team Lead or Manager looking for your next step?

We are seeking a skilled and experienced individual to become the Clinical Lead for Harrow 0-19 years service.

The post holder will be familiar with the full offer within the Healthy Child Programme and core mandated contacts.

With responsibility for supporting, supervising and developing the team to promote the universal health service to improve physical and emotional health outcomes for all children.

The post holder will work closely with the Children's Clinical Service Managerin the delivery of 0-19 services, ensuring an integrated approach with specialist services, focused on meeting the needs of children and their family/carers in Harrow

They will also be committed to the CNWL values of compassion, respect, empowerment and partnership

Informal visits are encouraged.
• To provide leadership, overall management and service delivery of the Children’s 0-19 Universal Service.
• The post holder will work closely with the Team Leads, other Service Leads and with the Senior Manager’s to ensure delivery of the Healthy Child Programme and associated Key Performance Indicators are met.
• To ensure delivery of the highest quality to all children and families within contracted performance levels
• Provision of leadership, supervision, training and support to staff in the service with oversight of relevant training and support to professionals working with children and young people across Harrow.
• Works with the Senior Manager’s in the development of the 0-19 Service, identifying where improvements in the service can be made or redesigned.
• Lead and develop service Policy and Guidelines and contribute to Organisational policies and guidelines
• Work with the Professional Development and Leadership Groups and ensuring quality assurance issues are identified/addressed through robust auditing and monitoring of standards.
• Maintain registration with the NMC and work within all its guidelines at all times.
• Adhere to all CNWL and Local policies and procedures

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Operational Management

· Take responsibility on behalf of the Clinical Service Manager for the operational management and continuity of children’s 0-19 services.

· Provide leadership to and be responsible for team leaders in the day to day running of the teams, promoting multidisciplinary working and ensuring organisational and divisional barriers do not prevent the development and functioning of integrated care pathways and high-quality patient care.

· Undertake regular audit of adherence to associated local and national policies, guidance (e.g. NICE) and standards of care

· Contribute to the achievement of standards within the areas of responsibility, working effectively with other service managers and clinical staff to ensure agreed standards are maintained

· Prepare and deliver service reviews as agreed, reporting on the performance of services within area of responsibility.




This advert closes on Friday 8 Nov 2024

Proud member of the Disability Confident employer scheme

Customer Team Member
Location: Slade Road, Sutton Coldfield, B75 5PF
Pay: £12.00 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing), to be discussed at interview



Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.


We're looking for Customer Team Members to join our team at Co-op.


When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.


What you'll do
- Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better - supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community - get involved in all kinds of activities and events!

This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts

Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.




#1

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: TewkesburyHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.
#LI-KS1

Service Desk Analyst

We have an exciting opportunity for a Service Desk Analyst to join our team in Pinner on a full time, permanent basis. This role will be office based Monday - Friday with Home working on the weekend.

37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business we have attained Videalert and Vortex. Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Vortex is the UK's leading provider of smart city solutions. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

We are currently seeking a Service Desk Analyst to join their growing team! This is a key role within the service desk team.

Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.

What we are looking for:

The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language.

For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.

What you will be doing:

• Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.
• Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.
• Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.
• Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.
• Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required.

What you will get in return:

• Hybrid working with weekly visits to our Pinner office
• Hours: 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
• Salary: £25,500 + per annum
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
• 25 days + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Service Desk Analyst

We have an exciting opportunity for a Service Desk Analyst to join our team in Pinner on a full time, permanent basis. This role will be office based Monday - Friday with Home working on the weekend.

37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)

Marston Holdings are continually expanding, and part of our growth is our Technology side of the business we have attained Videalert and Vortex. Videalert is the UK's leading supplier of intelligent traffic enforcement and management solutions that deliver the highest productivity at the lowest operational cost. Vortex is the UK's leading provider of smart city solutions. We provide environmental sensors, networks, and data solutions to support decarbonisation efforts globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies.

We are currently seeking a Service Desk Analyst to join their growing team! This is a key role within the service desk team.

Our analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems.

What we are looking for:

The ideal candidate will have excellent written and verbal communication and experience of working within a technology led support team. You will need knowledge of CCTV and hardware assembly, SQL skills including understanding of database structures and query language.

For this role you will need to be self-motivated and have the ability to manage and prioritise your own workload, with a pro-active attitude towards investigation and resolution of incidents.

What you will be doing:

• Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and implemented.
• Responding to inbound customer incidents received to the service desk, dealing with calls escalated as incidents and dealing with change requests.
• Managing communication via the service desk portal by phone and email - maintaining a high level of interactive ongoing communication (written and verbal) with clients and making sure they are updated on the status and activities that are being undertaken to resolve the issue/request.
• Identifying client issues raised during proactive performance checks of all customer systems and ensuring maximum possible uptime and performance.
• Liaising with other internal teams including product and development, breaking down requirements and complex issues and involving appropriate stakeholders when required.

What you will get in return:

• Hybrid working with weekly visits to our Pinner office
• Hours: 37.5 hours to be worked on a rotational rota pattern, ensuring business hours of 07:00 until 19:00 are covered, operating from Monday to Sunday (including Bank Holidays)
• Salary: £25,500 + per annum
• Healthcare cash plan
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
• 25 days + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility

If this sounds like the job for you, please apply....

New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Service Delivery Manager

Pinner

£40K - £45K

Are you an experienced project manager looking for a new position within a fast-moving and developing industry?

Due to continued growth, we are now hiring for a Service Delivery Manager to join our operations team!

The Service Delivery Manager will manage and take ownership of the company's relationships with our existing clients which includes, overseeing the day-to-day delivery of our contractual obligations for those clients, from inception; delivery; service and renewal; operational control, client communication, and financial management.

What you will be doing:

• Understanding the KPIs and SLAs that are in place for each of our clients and contracts
• Overseeing all renewals and extensions for client contracts, including financial and performance-based KPIs
• Promoting the organisation's scope of offerings, identifying additional sales opportunities to support the wider company's growth targets
• Building and nurturing the essential relationships we have built with our new and existing client base, and responding to any queries, concerns or issues as quickly, efficiently and effectively as possible
• Taking ownership of specific projects when they arise, such as: the roll out of new firmware, relocations, or new additions to the client's existing estate.
• Working with various departments across Technology, including Client Services, Product and Development, to identify and define requirements for complex issues, working with the appropriate stakeholders to design and implement positive outcomes
• Undertaking business travel as required

What we are looking for:

• Proven and demonstrable experience of working within a client-facing, fast-paced and KPI-led environment
• Proven and demonstrable experience of building strong client relationships and ensuring retention within a client portfolio
• Experience owning budgets, raising Pos, managing invoices and project management
• Exceptional written, verbal communication and organisational skills

What's in it for you:

• Healthcare Cash Plan
• Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing
• Life Insurance
• 27 days + bank holidays
• Cycle to work scheme
• Enhanced Maternity and Paternity Package NB this is subject to eligibility
• Pension Contribution

If this sounds like the job for you, please apply....

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.