Total 2 engineering job vacancies in Customer Service category in VIC - Melbourne - North Melbourne

Start Date: 2 year programme, commencing September 2025

Base Locations: Cumbernauld

Salary: circa £33,500 per annum + a range of other benefits to support your family, finances, and wellbeing.

Working Pattern:  Permanent | Full Time | Flexible First options available

Degree Disciplines: Electrical Power Engineering

What is the role?

Engineering graduates joining SSEN Transmission will be at the forefront of building a better world of energy for future generations. HVDC Graduates will follow a Specialist pathway. Specialists will work with experts in their specialism, gaining exposure within a business area for the duration of the programme and a depth of knowledge to utilise in their substantive post.

As a part of SSEN Transmission, The National HVDC Centre is looking for Electrical Power Engineering Graduates to support the power system studies to de-risk the deployment of High Voltage Direct Current (HVDC) transmission technologies to deliver our net-zero targets.

Over the next decade, the electricity transmission network that we operate will be dramatically reshaped by HVDC to integrate massive offshore wind power to achieve net-zero. Our team of power system experts are key to enabling and de-risking this journey.

A typical day in the HVDC Centre could involve developing models of transmission system and carrying out simulation with specialist simulation tools to identify feasibility, risks and mitigation to support planning and commissioning. You will develop expertise in world-leading simulation tools and methodologies to plan our future transmission system.

You can learn more about the Transmission Engineering Graduate programme here.

What do I need?

You will have a minimum of a 2:2 BEng in Electrical Power Engineering.

We'd love you to have some practical work or project experience that reflects your passion for the energy sector, as well as demonstrable experience of working in a team. You'll also be comfortable working to and setting stretching individual targets and using your own initiative to overcome challenges and should have a genuine interest in SSE and the prospect of a long-term future with us. 

You can find out more about what to expect during the recruitment process here.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps?

All applications should be submitted online.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact us here by email or you are very welcome to request a call if you would prefer to discuss on the phone.

Before commencing employment with SSE, youll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Due to recent immigration rule changes to the Skilled Worker route, our electrical engineering roles falls below the minimum "New Entrant" salary threshold and therefore does not meet the requirements to allow for sponsorship.

Responsibilities / Tasks

The Co-ordinator requires strong collaborative skills and the ability to work globally with colleagues to discuss the team's service and parts offers and highlight key sales service benefits to customers who have recently invested in new GEA equipment. S/he will liaise and coordinate FSO activities between project and local service teams; creating and presenting service offers to customers. This requires a thorough knowledge of mechanical and/or process equipment.

Additionally this role involves full internal technical support for the sales teams as well as liaising with customer maintenance personnel. The position holder will have a focus on driving technical support offering to our customers and maintaining brand health through the various divisions.

S/he will understand the concepts of maintenance strategies and equipment criticality analyses from a service and parts requirement for complete processing lines.

The key management priorities and tasks for the role:

• Plan and prepare Recommended Spare Parts List for all Australian projects which require a FSO.

• Coordinate FSO activities closely with Divisions and Service and Sales Teams.

• Liaise with Divisions in preparation and planning of Recommended Spare Parts lists and Service Offers, including Service Level Agreements (SLA’s).

• Provide regular progress reports on servicing and preventative maintenance, updates on projects, feedback on observations from customer sites as well as ideas for companywide improvements.

• Provide regular customer feedback to the engineering, product development and innovation teams on product values.

• Identify business development and “add-on” sales opportunities as they relate to specific service sales.

• Building up and maintaining relationships with various internal and external stakeholders and building a network of contacts within the region of responsibility.

• Meet targets as set by management

Your Profile / Qualifications

• Customer Service Focus

• Excellent written and oral communication skills

• Strong collaboration skills (both locally and globally)

• Able to work in a team and autonomously

• Experienced with Microsoft Office applications

Did we spark your interest?
Then please click apply above to access our guided application process.