FSO (First Service Offer) Co-ordinator
Full-time
Others
14 – 24 Mace Way, MELBOUR...
9 months ago
The First Service Offer Co-ordinator will focus on sales of services and spare parts as part of the GEA Service strategy of First Service Offer (FSO)......
The First Service Offer Co-ordinator will focus on sales of services and spare parts as part of the GEA Service strategy of First Service Offer (FSO).
The Co-ordinator works with coordination, selling and as required execution of Recommended Spare Parts Lists (RSPL), Recommended Spare Part Quotations (RSPQ) and other relevant FSO activities, such as critical analysis, in order to support GPAU, in securing a strong entry point for service sales to new installations and customers.
Responsibilities / Tasks
The Co-ordinator requires strong collaborative skills and the ability to work globally with colleagues to discuss the team's service and parts offers and highlight key sales service benefits to customers who have recently invested in new GEA equipment. S/he will liaise and coordinate FSO activities between project and local service teams; creating and presenting service offers to customers. This requires a thorough knowledge of mechanical and/or process equipment.
Additionally this role involves full internal technical support for the sales teams as well as liaising with customer maintenance personnel. The position holder will have a focus on driving technical support offering to our customers and maintaining brand health through the various divisions.
S/he will understand the concepts of maintenance strategies and equipment criticality analyses from a service and parts requirement for complete processing lines.
The key management priorities and tasks for the role:
Plan and prepare Recommended Spare Parts List for all Australian projects which require a FSO.
Coordinate FSO activities closely with Divisions and Service and Sales Teams.
Liaise with Divisions in preparation and planning of Recommended Spare Parts lists and Service Offers, including Service Level Agreements (SLA’s).
Provide regular progress reports on servicing and preventative maintenance, updates on projects, feedback on observations from customer sites as well as ideas for companywide improvements.
Provide regular customer feedback to the engineering, product development and innovation teams on product values.
Identify business development and “add-on” sales opportunities as they relate to specific service sales.
Building up and maintaining relationships with various internal and external stakeholders and building a network of contacts within the region of responsibility.
Meet targets as set by management
Your Profile / Qualifications
Customer Service Focus
Excellent written and oral communication skills
Strong collaboration skills (both locally and globally)
Able to work in a team and autonomously
Experienced with Microsoft Office applications
Did we spark your interest?
Then please click apply above to access our guided application process.
Official account of Jobstore.
