Total 22 Senior Executive level Customer Service job vacancies in Ho Chi Minh

Principal Accountabilities: 

• Install and maintain Polarion, 3DS, Jama, R4J or other requirements management system on the existing infrastructure.
• Understand business requirements for access to real-time data via Polarion Reports.
• Design and develop live-page reports in Polarion
• Pro-active support Engineers with Polarion reports usage, traceability reports, requirements management
• Coach the reports creation according best practices, tool performance and aSPICE compliant.
• Offer online training for Engineering staff regarding Polarion configuration & usage.
• Understand & drive end-to-end architecture for optimal performance of Reports system
• Be the gatekeeper for required changes in the reports, with respect to corporate compliance to standard.
• Explore technologies/solutions for continuous improvements; prime Interface communication the vendor
• Be the main point of contact for Polarion reports and their usage

Key Performance Measures:

• Tool uptime and performance of the service
• Scalable architecture of new tool, with a ‘state-of-the-art’ level of security
• Business needs are properly acknowledged, managed and implemented.
• Regular training sessions for the new users of the service, and increased number of users of the tool.
• Ablility and willingness to learn new skills over time which are required for the job
• Integrate into the existing team and be a team player

• Address internal team and customer escalation requests, providing timely and effective solutions. Ensure follow-up to guarantee resolution.
• Consult on best practices and offer workarounds if the current product doesn’t meet customer requirements.
• Proficiency in installing the client’s product (software/hardware) – Kobiton specific.
• Analyze log files, and develop automation test scripts for issue investigation.
• Coordinate with the development team to understand customers’ issues and get them solved.
• Create samples, documents, and ticket summaries to guide end-users and internal teams.
• Capability to directly communicate and showcase products to customers.
• Establish enduring relationships based on trust through prompt support and open, interactive communication to achieve a high customer renewal rate.
• Perform additional duties as assigned (IT admin tasks)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Responsibilities:

• Data Collection and Analysis: Collect and analyze customer data, including usage patterns, feedback, and customer health metrics, to identify trends and insights that inform decision-making.
• KPI Monitoring: Develop and maintain key performance indicators (KPIs) to track and measure customer success and satisfaction. Generate regular reports to share insights with stakeholders.
• Customer Segmentation: Segment customers based on various criteria such as product usage, behavior, and feedback to tailor engagement strategies and support initiatives.
• Predictive Analytics: Utilize predictive analytics models to forecast customer behavior, identify potential churn risks, and recommend proactive measures to mitigate them.
• Customer Feedback Analysis: Analyze customer feedback and survey responses to gain insights into satisfaction levels and areas for improvement. Translate feedback into actionable strategies.
• Product Adoption Analysis: Assess product adoption rates and identify opportunities to improve user onboarding and feature utilization through data-driven recommendations.
• Cross-functional Collaboration: Collaborate closely with Customer Success, Sales, Marketing, and Product Development teams to share insights and influence strategies for enhancing customer success.
• Automation and Tools: Implement and maintain data automation processes and tools to streamline data collection and reporting.
• Continuous Improvement: Stay updated on industry trends and best practices in customer success analytics to continuously improve our approach.

• Proven experience in data analysis and reporting, with a focus on customer success or customer data.
• Proficiency in data analysis tools and languages (e.g., Excel, SQL, Python, R).
• Experience building dashboards, reports, or tools through BI tools such as Metabase, Power BI, Looker Studio, etc.
• Basic knowledge of machine learning algorithms for predictive analytics
• Strong analytical thinking and problem-solving skills.
• Excellent communication skills with the ability to translate data insights into actionable recommendations.
• Detail-oriented and able to manage multiple data sources efficiently.

At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!

• Total Remuneration: Satisfying your financial goals through competitive compensation and periodic performance bonuses.
• Well-being & Work-life Balance: Staying healthy through comprehensive health plans, flexible work arrangements, and generous paid leaves.
• Statutory Compliance: Labor compliance with local regulations that ensure employee security.
• Work Facilities & Accommodation: Top-notch equipment, supportive allowances, and A-class facilities.
• Diversity, Equity, Engagement, & Inclusion: Becoming part of a global team that celebrates differences, equal opportunity, and meaningful employee recognition.
• Growth & Rewards: Thriving professionally through employee enablement, a culture of trust, and rewarding performance.

Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role for 6 months.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

1. Handling and following global clients:

Sending to clients appropriate test request form and protocols

Following clients requirements basing on their program procedure as below:

• Testing, billing issue, distribution test reports…
• Log-in to client’s IT system for updating information

Taking care of clients :

• Addressing clients’ inquiries
• For the failures of test results, explain the test procedure…

2. Coordinate with other Eurofins companies, internal team with following tasks from the begining to issuing report:

Providing protocols, quotation, sample size, how to submit samples as per clients’ enquiries

Explaining client program procedure

Informing, requesting additional information, documentation, samples, clarification info as per testing program requirement

Placing on hold, off hold samples

Explain the test requirement, related label required…

Explain testing price if any

3. Other tasks assigned by direct manager.

JOB PURPOSE:

• Customer Care function is a direct link between the company and the customers using/looking for services with Rentokil Initial Vietnam, to maximize the business opportunities and taking good care of customers.
• The job function including routine calls for providing approved information, receiving all calls & queries, coordinating complaints & requirement, surveying customer satisfaction (CVC). The Customer Care Executive is accountable for providing the excellent Customer Care execution duties.

DUTIES & RESPONSIBILITIES

1. Handle customer service activities:

• Receive all incoming (inbound) calls and queries, handle and transfer calls.
• Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
• Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
• Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
• Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
• Keep and maintain proper record and filling.
• Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.

2. Other requested tasks:

• Perform tele-sales task.
• Express the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service or Marketing with the same level in foreign companies.
• Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service.

• Skill of communication in English
• Skill of MS office.
• Have the ability to interact with customers.
• Able to work independently, multi task and solve problems.
• Should be flexible, confident and organized.

For candidates applied from Facebook page, kindly send your CV/Resume to email address: 25A1041204@jobs.workablemail.com

NielsenIQ Analytics helps our clients develop stronger and smarter sales strategies by delighting shoppers and optimizing price, promotion, assortment, and shelf. With purchase decisions being made in-store, it is imperative for brands to have distribution and sales strategies that maximize their store presence and optimize their retail investments.

Responsibilities

1. Be a member of the Inside Sales processes across APAC
2. Primary responsibilities are in pre-sales and post-sales support
3. Managing the invoicing process and renewal of contracts
4. Generating best-in-class client proposals, aligned with the sales leaders across the region
5. Working on digital sales campaigns using Microsoft Dynamics,  Salesloft and LinkedIn sales navigator
6. Building commercial support content (success stories, trainings) in cooperation with product experts

As Senior Executive, Retail Customer Success, you will be an industry expert, providing dedicated support to retailers in VN. You will collaborate closely with operation, product, platform to ensure that clients are equipped with needed insights, analysis, and on-time support from NIQ. The analysis can be ranging from assortment, pricing analysis, market share, competition landscape analysis, etc.

• Lead assigned clients and drive daily engagement between NIQ and client.
• Ensure data quality for output and deliver reports and insights to clients (in written and verbal form)
• Support Account Development team to address client business concern with NIQ solutions

Join our forward-thinking and innovative ITSM team. We are seeking a dedicated ITSM Development and Incident Support Senior Officer to enhance our service management processes and provide exceptional incident support to multi countries in the digital banking industry.

Responsibilities:

• Serve as the initial point of contact for incident response and resolution, ensuring high-quality support and minimal disruption while adhering to our Service Level Agreement (SLA) commitments to our clients.
• Join the incident management team to analyze incident trends, identify underlying issues, and recommend improvements to prevent future occurrences across product portfolio teams.
• Assist ITSM Lead to design, develop, configure, and maintain ITSM tools and modules, including incident, problem, service and change management including integration with other tooling systems.
• Create and maintain documentation for ITSM processes, procedures, and configurations.
• Provide training and guidance to users on ITSM tools and best practices.
• Participate in the continuous improvement of ITSM strategies and methodologies.

• Bachelor’s degree in computer science, Information Technology, or related field.
• Minimum of 2 years of experience in ITSM development and incident management.
• Strong understanding of ITIL service management framework.
• Experience with ITSM tools such as ServiceNow, JSM (Atlassian is an advantage), or similar platforms.
• Proficiency in using integration and automation tools
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and collaboration skills.
• ITIL certification is preferred.

• Meal and parking allowance are covered by the company
• Full benefits and salary rank during probation
• Insurances as Vietnamese labor law and premium health care for you and your family without seniority compulsory
• Performance bonus up to 2 months
• 13th month salary pro-rata
• 15-day annual leave+ 3-day sick leave + 1 birthday leave + 1 Christmas leave
• SMART goals and clear career opportunities (technical seminar, conference, and career talk) – we focus on your development
• Values-driven, international working environment, and agile culture
• Overseas travel opportunities for training and working related
• Internal Hackathons and company’s events (team building, coffee run, blue card…)
• Work-life balance 40-hr per week from Mon to Fri

JOB PURPOSE:

• Customer Care function is a direct link between the company and the customers using/looking for services with Rentokil Initial Vietnam, to maximize the business opportunities and taking good care of customers.
• The job function including routine calls for providing approved information, receiving all calls & queries, coordinating complaints & requirement, surveying customer satisfaction (CVC). The Customer Care Executive is accountable for providing the excellent Customer Care execution duties.

DUTIES & RESPONSIBILITIES

1. Handle customer service activities:

• Receive all incoming (inbound) calls and queries, handle and transfer calls.
• Deliver outbound calls: after service calls, marketing/ customer care campaign, feedbacks or other information as required.
• Do monthly surveys such as: Customer satisfaction (CVC, Welcome and Termination).
• Coordinate complaints and requirement from customer according to SOPs and 2/24 promise.
• Provide on time and accurate reports/analysis/findings/suggestions as required by business and promote growth to business through data, facts, and trend analysis and experiences.
• Keep and maintain proper record and filling.
• Being a Centre of Customer Care which promotes the “Customer Centric Culture” and a contact point for customers in enquiries, complaints, requirements and etc.

2. Other requested tasks:

• Perform tele-sales task.
• Express the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service or Marketing with the same level in foreign companies.
• Have at least 01 experience year in the field of service planning/ sales administrator and/or customer service.

• Skill of communication in English
• Skill of MS office.
• Have the ability to interact with customers.
• Able to work independently, multi task and solve problems.
• Should be flexible, confident and organized.

For candidates applied from Facebook page, kindly send your CV/Resume to email address: C205CCE010@jobs.workablemail.com

• Market research & analyses to define target clients/ Nghiên cứu và phân tích thị trường để xác định khách hàng mục tiêu;
• Develop the network from group, association,… to increase the volume of clients/ Phát triển mạng lưới từ các nhóm, hiệp hội,… để tăng lượng khách hàng;
• Support to do marketing activities: workshop, seminar, promotion…/ Hỗ trợ thực hiện các hoạt động tiếp thị: hội thảo, hội thảo, khuyến mãi;
• Achieve target which is assigned by BD Manager/ Đạt chỉ tiêu do BD Manager giao;
• Specific tasks which is assigned case by case by Manager/ Nhiệm vụ cụ thể được Người quản lý giao cho từng trường hợp

ABOUT YOUR ROLE:

You will be responsible  for order processing, order follow up, product inquiries, on-time deliveries to help elevate customer satisfaction. This is a CONTRACTUAL role till Feb 2025

YOUR RESPONSIBILITIES WILL INCLUDE:

• Responsible for order processing to ensure all purchase orders are being executed promptly, customer-required delivery date/times are being met at all times.
• Sales order credit hold check, cash in advance - payment check.
• Daily email backlogs updates to customers.
• Bi-weekly indent orders updates to customers.
• Be able to provide product and quality information and excellent response to customers.
• Coordinate clearing aging inventory and slow-move inventory.
• CS support administrative tasks when needed, CS back up

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:

• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basic and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
• Field attachment with service technician to deep dive customers understanding as well as travelling….
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other requested tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company’s culture with professional image.
• Other related tasks are required

Ứng viên ứng tuyển qua Facebook, vui lòng gửi CV/Sơ Yếu Lý Lịch qua email: 73BD34A843@jobs.workablemail.com

• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

• Have at least 02-year experience in the field of sales administrator and/or customer service.
• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management on small team
• Skill of communication in English
• Having knowledge on accounting is preferable
• Good health & willing to visit outside

• 13th month salary, KPI incentives (monthly, quarterly, yearly), rewards on Tet/ Holidays/birthday...
• Healthcare insurance, accident 24/24 insurance, full compulsory insurance
• Global working environment
• Career path development

Handle Customer Service Activities

• Planning and contacting customer for daily service schedule:
• Manage service plan and documentation support:

• Checking planning activities weekly to ensure the manpower, time effectiveness, travelling including minimum overtime before service schedule is confirmed.
• Sending visit notifications to customers on a monthly basic and when required.
• Register service team information with site management unit before visits.
• Calling and confirming with customers for routine visits at least 12 hours before actual visits
• Discussion frequently with Supervisor/ Technicians of new schedule/ schedule changed versus initial arrangement as per Sale Dept/customer’s request.
• Field attachment with service technician to deep dive customers understanding as well as travelling….
• Ensure SOS completion comparing with service schedule and on time.
• Tracking all Visit Note/ Visit Rejection and escalate service issues to related function and follow up.
• Printing and passing service dockets completed in monthly basis to Finance (Collection team) team in timely basis as required.
• Report and highlight to management team any unreasonable issues related to service schedule and actual service perform.

Other requested tasks

• Handling seasonal projects, which is launched internally and effecting to Operations department.
• Build up and develop the company’s culture with professional image.
• Other related tasks are required

• Graduated from College/University with major in Business Administration, Customer Service, Technical fields with the same level in foreign companies.

• Have at least 02-year experience in the field of sales administrator and/or customer service.
• Good working behavior
• Able to work independently and hard working in a multitask function
• Able to solve problems well
• Have responsibility and ability of management on small team
• Skill of communication in English
• Having knowledge on accounting is preferable
• Good health & willing to visit outside

Admin-related task:
Be trained and introduced to Admin tasks and operations in the beginning such as: 
- Creating draft PI invoices (Pro Forma Invoices) on the BOSS system
- Creating PR/POs on the GE system as required
- Sending invoices and report papers to customers
- Completing documents and related work to support CS team 
- Check FedEx, DHL, Viettel Cost for team 
- For other assignments upon getting a request    

CS-related task: 
- Receive and divide samples at the sample receiving area (according to CS team shifts)
- Receive samples and clarify information related to sales, customers, and internal departments and create orders on the system
- Send expense confirmations (SO), draft invoices (PI), and reports (Report) to customers according to company and department procedures and regulations.
- Discuss and answer customers' questions about information related to test orders: invoices, costs, test requests, test results, ....
- Receive and resolve complaints or claims, if any, from customers in a thorough and effective manner
- Clear debt and track payments for orders with postpaid debt
- Coordinate with relevant teams such as Sales/ Report/ TA/ Lab to improve processes as well as complete orders for customers in the most optimal way.
- Others assignments upon getting a request