Total 280 Customer Service job vacancies in york yo30 4xt

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

Decedent Affairs Duties:

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

Beneficiary Travel Advisor:

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

HOPTEL:

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

Admissions:

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Note: The above is not an exhaustive list of duties and you will be expected to perform additional tasks as necessitated by the supervisor or designee.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday- Friday, 8:00am-4:30pm
Ad-hoc Telework: Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position
Position Description/PD#: Program Support Assistant (OA)/PD21T53A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $41,328 Per Year (GS 5-6)

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

Work Schedule: 8:00a-4:30p Monday-Friday
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 24328-F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Starting at $63,782 Per Year (GS 8)

Customer Service Agent - Animal Plant Health Agency

Location: York, YO1 7PR

Pay: 12.33 per hour

Job Type: Temporary

Sector: Public Sector

Hours: 37-40 hours a week, you will need be available between 06:00am - Midnight (Monday-Sunday) You will work on a shift pattern for this role

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

We work to safeguard animal and plant health for the benefit of people, the environment and the economy.

The Centre for International Trade is part of APHA's Customer Service Centre Network across the UK and is responsible for a wide variety of work areas to allow the import and export of live animals, plants, animal products and plant products to the EU and third countries.

What Will Be Your Day to Day Responsibilities?

You will be working in a friendly and supportive team in a fast paced, reactive and varied role. You will need to have good IT and organisation skills and the flexibility to turn your hand to different tasks as the situation demands.

The position is customer facing and will suit those who have an ability to communicate well to a diverse group of customers. You will be engaging with a broad range of partners and forming relationships with colleagues.

The Centre for International Trade are responsible for completing inspections in relation to the import of controlled plant materials coming into England and Wales. We also issue export certificates for a number of materials including plant products, seeds, and potatoes and ensure they are free from pests and disease to allow our customers to export their products, protecting the food chain.
Examples of the type of work you will be doing:

• Producing Export Certificates for plants and plant products
• Completing document checks on consignments of plant imports
• Providing advice to customers who want to import or export plants or plant products, so they remain compliant with the UK's biosecurity standards
• Coordinating physical inspections of goods for import and export

• Answering telephone and email queries and following up enquiries which cannot be immediately resolved.
• Assisting stakeholders with billing enquiries and resolving invoicing errors
• Provide classification of potatoes produced and marketed in England and Wales assuring that seed potatoes meet specified minimum health and quality standards.
• Register and authorise professional operators to produce UK plant passports for the purpose of tracing the movement of plants within the UK
• Authorising the import, movement and storage of prohibited material for specific purposes such as scientific research and educational purposes.

Please note: During the first four weeks you will be asked to attend site for 100% of your time and will standard 9-5 hours for this. After that point you will move onto your shift pattern. Some shift patterns may be eligible for a 12.5% shift allowance. When joining us, we will discuss your working hours with you. If your shifts are outside the core office hours, you will be working from home.

What's in this for you?

During their first week, all successful candidates will attend an induction course at one of our offices, to gain an understanding in working at APHA, as well as an extensive programme of training and support.

Applying for a customer service role with the Animal and Plant Health Agency offers a unique opportunity to contribute to safeguarding both animal and plant health, crucial for environmental sustainability and public health. Engaging with diverse stakeholders, you'll play a vital role in ensuring compliance with regulations, providing guidance, and fostering positive relationships. With a focus on service excellence, this role enables you to make a tangible difference while developing invaluable communication and problem-solving skills in a dynamic and meaningful context.

Diversity in the workplace:

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

• Provides support and assistance to the Farm Loan Chief, and Farm Loan Specialists, and County Offices that perform a range of lending activities, closing, disbursement, monitoring, liquidating, and servicing of agricultural loans.
• Under the direction of the District Director and the Farm Loan Manager, works collaboratively with Farm Loan Officers and loan staff.
• Performs analysis, evaluation and advisory assignments related to the effective delivery of loan making and servicing activities.
• Assists in the formulation and implementation of farm loan programs, policies, and procedures for the assigned farm loan area.

Starting at $39,576 Per Year (GS 5-9)

• Provides professional accounting advice and assistance to supported organizations regarding the operational accounting functions and the application of generally accepted accounting principles, policies, and procedures.
• Assists in establishing and monitoring internal controls to identify problem areas, determine actions required to improve operating program effectiveness, and ensure and maintain the integrity of financial and accounting information.
• Researches, learns and applies a wide range of qualitative and/or quantitative methods to identify, assess, analyze, and improve team effectiveness, efficiency and work products.
• Provides technical advice and training to technicians and program managers regarding the processing of accounting transactions or reconciliation of accounting/financial reports.
• Participates in decision-making sessions and advises financial managers and program directors on regulatory requirements, financial policies and data interpretation.
• Monitors and reports on the status and progress of work, checking on work in progress and reviewing completed work to see that the supervisor's instructions on work priorities, methods, deadlines, and quality have been met.

Starting at $86,962 Per Year (GS 12)

As a Director of Force Support, GS-0301-13, you will serve as the Force Support Squadron (FSS) Director and to exercise first and second level supervisory and managerial authorities over the FSS, manage the activities of the FSS, Commander Support Staff (CSS) and oversee the planning, direction, and timely execution of high visibility and high impact FSS programs. This PD can only be utilized when the DSG Commander is the full-time technician. The Director of Force Support makes independent technical and executive decisions for the squadron in all areas of functional responsibility. This is an Air National Guard (ANG) Title 32 Technician position requiring military membership, compatible military skill assignment, and classification.

Starting at $103,409 Per Year (GS 13)

We also offer a number of other benefits for our Band 5 Staff Nurses which include the following: Refer a Friend - You will receive a £250 payment if you refer a nurse to us who subsequently takes up employment in our Trust (paid after the new starter completes 4-months in post A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

Interested in working in Coronary Care?

We are looking for enthusiastic Registered Nurse to join our team at York on the Coronary Care Unit.

CCU has 8 monitored beds and an extensive cardiac telemetry service which continuously remotely monitors patients throughout the hospital.

The nursing team includes a 24 hours a day, 7 days a week Cardiac Outreach Service, receiving referrals for patients in ED or throughout the hospital. The cardiac outreach nurse will review and clinically assess patients with chest pain, ST elevation, raised troponin, arrhythmias and heart blocks.

We provide nurse led cardioversion, diagnoses of STEMI and referral / transfer to a centre for PPCI, thrombolysis, emergency pacing and non-invasive ventilation. We also attend all crash calls on site and are able to lead a cardiac arrest.

You will be expected to deliver high standards of care, following best practice, protocols & pathways. You should have a keen interest in nursing cardiology patients in an acute unit, with a commitment to learn & develop your skills.

It is desirable that you have completed the ILS course and an ECG course, but essential that you have at least completed a BLS.
• Maintain a high standard of patient focused care in accordance with York and Scarborough Teaching Hospitals NHS Trust policies and procedures
• Maintain a safe and clean working environment
• Provide assessment, planning, implementation and evaluation of nursing care for patients, ensuring accurate written records are kept.
• Communicate with patients and carers to ensure they have access to appropriate information.
• Promote and maintain positive relationships between all staff involved in the care of the patient
• Act in accordance with the Nursing and Midwifery Council Code of Conduct
• Undertake duties on different wards/departments as and when required by service demands
• Demonstrate personal responsibility for compliance with infection control policies and procedures
• Education and Training

This description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. It will be amended as necessary in the event of future changes.

We offer a range of benefits to support our staff including:

· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

· 27 days holiday rising to 33 days (depending on NHS Trust service)

· A variety of different types of paid and unpaid leave covering emergency and planned leave

· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

· NHS Car Lease scheme and Cycle to Work scheme

· An extensive range of learning and development opportunities

· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully.  If you would like to discuss a potential relocation package, please speak to the recruiting department/manager



For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

We also offer a number of other benefits for our Band 5 Staff Nurses which include the following:
• Refer a Friend - You will receive a £250 payment if you refer a nurse to us who subsequently takes up employment in our Trust (paid after the new starter completes 4-months in post



A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityourapplication at the earliest opportunity.


Working for the Trust


Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.


Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications fromeveryone,while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive fromdifferent backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.


As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.


Armed Forces Friendly Employer


We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.


COVID-19 Vaccination Requirements


Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.



This advert closes on Wednesday 27 Nov 2024

Proud member of the Disability Confident employer scheme

• Provide project management services for multiple design and construction projects using industry recognized project control measures.
• Act as technical point of contact on projects when assigned.
• Write scopes of work, independent government cost estimates, technical evaluations, and make recommendations to the Contracting Officer.
• Analyze and negotiate contractor's price proposals, secure purchase requests, and prepare solicitation package for Contracting.
• Routinely walk construction sites to provide construction observation, confirm project progress, and ensure work commensurate with the contract.

Duties will be developmental in nature when filled below the full performance level.

Starting at $102,163 Per Year (GS 12)

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Brookhaven Accounts Management.

The following are the duties of this position at the full working level.

• Assists in preparing, monitoring, and maintaining the coordination of the Functional Site Training Plan; plans and coordinates functional training, obtains on-site and off-site space, and provides training supplies.
• On a limited basis advises Department Managers of training needs identified through National Office work planning assumptions, published mandatory training requirements, or other sources of feedback.
• Provides training reconciliation reports to Planning & Analysis (P&A) and Business Operating Division (BOD) staffs and prepares reports summarizing activities, identifying training problem areas and makes recommendations on possible solutions for these problems.
• Participates in preparing estimates of training costs to Learning and Education to ensure that the site is properly budgeted for training activities.
• Updates the training section of the filing season readiness plan as needed.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Starting at $70,448 Per Year (GS 9-11)

The duties of the Supervisory Realty Specialist include, but are not limited to the following:

• Works with internal and external stakeholders and serves as project manager for complex projects in Federal and/or Leased space.
• Analyzes the agency's space requests and ensures that they are accurate and in compliance with current regulations.
• Performs project planning and management functions including the development of project management strategies, schedules, tracking systems, and budget estimates for approved and proposed projects.
• Recommends consolidations, relocations, and other changes to agency housing plans.
• Works on large scale, high visibility and/ or controversial and sensitive projects. Participates and contributes to the region's Performance measures and regional initiatives.
• Performs lease administration functions, including changes in the amount and configuration of space, changes in the type of service rendered, and the enforcement of lease provisions.
• Acquires leasehold interests in real property for tenant federal agencies. Provides complex specifications when responding to agency space requirements.
• Develops acquisition plans and strategies. Performs market surveys and building inspections; Solicits offers; analyzes technical reports on offered buildings.
• Negotiates lease terms and conditions; Performs cost and price analyses of offers; Prepares approval documents.
• Prepares protest and claim files of assigned project and defends controversial decisions to the General Accounting Office, the GSA board of Contract Appeals, and the Courts.
• Oversees and coordinates construction activities related to agency space projects.
• Requests and processes reimbursable work authorizations. Advises other federal agencies in areas of acquisition, assignment, and utilization.
• Supervises the technical work of journey-level Realty Specialists and nontechnical aspects of a Senior Realty Specialist Plans work.
• Plans work to be completed by subordinates, sets priorities, and establishes schedules and deadlines.
• Informs and instructs employees on technical and administrative matters. Reviews completed assignments to determine the quality and quantity of work produced.

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. You will be expected to report to a specific GSA duty location at least one or more days a pay period depending upon the terms of the agency’s telework policy.

Starting at $103,409 Per Year (GS 13)

Major duties include but are not limited to:

Office and Administrative Duties - 90%:

• Provides leadership and expertise pertaining to clerical work performed in all sections under the Engineering Service milieu.
• Assures that department leaders are informed of updated and/or new policies, directives, etc.
• Monitors and provides follow-up on all Engineering Service policies to assure they are current.
• Answers questions concerning policies and procedures related to support/office services and new projects, requests, and shifts in priorities and commitments.
• Develops, executes and coordinates WOC Revocable Licenses for local organizations' usage of VA space (i.e. Auditorium, conference rooms), works closely with Regional Counsel.
• Organizes orientation for all new employees.
• Provides timekeeper or alternate timekeeper duties for all Engineering Service time and leave units.
• Ensures completion of reports and the meeting of deadlines for the entire Engineering Service to include all department supervisors.
• Coordinates all personnel needs with Human Resources to include organizational and recruitment, functional charts, position descriptions, personnel actions and participates on interview panels for vacant positions.
• Utilizes VISTA to submit, transfer, and close completed work orders by inputting work load data and filing and storing closed work orders.
• Works with Human Resources to provide documentation and supervisor assistance during hiring actions.
• Serves as record liaison for Engineering.
• maintains the Engineering File Plan and Record Inventory for all engineering departments, purges or archives records according to the VA Records Control Schedule.

Public Contact Work 10%:

• Receives schedules, refers and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public local agencies and local political entities.
• Screens calls and personally fields calls when the requested information concerns routine and procedural
  requirements.
• supplies the requested information when the question concerns information the employee is familiar with or can easily get.

Work Schedule: M-F 7:00AM - 3:30PM
Position Description/PD#: Program Support Assistant/PD21I22O

Starting at $49,025 Per Year (GS 7)

The incumbent of the position serves as a visual information specialist who supports public outreach through multi-media projects.

Saratoga National Historical Park is located within Saratoga County, NY in the beautiful Hudson Valley. Sites are located in Stillwater, NY (population 8300) and Schuylerville, NY (population 1300). The famous summer resort community of Saratoga Springs (population 28,000) is approximately 10 miles away and Albany, the state capital, is about 30 miles away.

Saratoga National Historical Park preserves the battlefields of the pivotal 1777 Battles of Saratoga; a large 19^th century monument to the American victory; the Surrender Site where General John Burgoyne surrendered his sword to General Horatio Gates; Victory Woods, a woodland which saw British soldiers encamp during the siege which followed the two battles; and part of the estate of Philip Schuyler.

MAJOR DUTIES:

• Coordinate and provide visual and audio production for social media, NPS website, and in-park use
• Ensure all media uses universal design and meets accessibility standards
• Produce and coordinate content for all web, app, and social media platforms
• Produces and installs common interior and exterior orientation, printed signage, etc. to meet visitor information and interpretation needs
• Manage visual information projects such as exhibit design and creation, sign plans, etc.

Starting at $61,727 Per Year (GS 9)

A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

In this customer-facing role, you will be responsible for collecting patient information with care and compassion, ensuring all interactions are handled effectively, efficiently and in a way that preserves dignity and confidentiality. Referrals are received through telephone calls or electronic referral. Call Handlers will gather information, input referrals onto the electronic care records, using SystmOne and provide other administrative support, such as scanning documents, taking messages and signposting enquiries.

This service operates from 07:30am - 20:00pm, 7 days a week, inc bank holidays. Call handlers work across 5 shifts during the week and two shifts on a weekend (Enhancements paid for weekend working).

This is an excellent opportunity to join the NHS, supporting its essential services while enjoying the benefits available to NHS staff. If you'd like to learn more about the role, please feel free to contact us for an informal chat!

To work in the Single Point of Access team within Community Services, ensuring the effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes.

To ensure all calls are managed in a calm and professional manner, treating everyone with dignity and respect.

To promote and enhance the Single Point of Access service at all times in accordance with policies and procedures, promoting good relations with the public, patients, referrers and other health professionals through effective communication skills.

Provide a comprehensive, efficient, effective and responsive enquiry service to all service users. Ensure that all contacts are handled in an appropriate way and demonstrate excellent customer service. Resolve enquiries to achieve an appropriate outcome.

Our benefits

We offer a range of benefits to support our staff including:

· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants

· 27 days holiday rising to 33 days (depending on NHS Trust service)

· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.

· A variety of different types of paid and unpaid leave covering emergency and planned leave

· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme

· NHS Car Lease scheme and Cycle to Work scheme

· An extensive range of learning and development opportunities

· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.



A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme