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The Alice Smith School

Academic Support Executive / 學術支援主管

Contract

Seri Kembangan, Selangor

Administrative / Clerical

3 weeks ago

The Alice Smith School is one of the most prestigious and respected British international schools in Asia. It has an established reputation for excellence, and as a not-for-profit educational foundation, all the school’s resources are focused on the wellbeing of students. The school is one of the first schools in Malaysia and earliest in South East Asia and wider afield to be accredited as a British School Overseas by the Department for Education in London and is graded as outstanding.

The School resides on two campuses. The Primary Campus caters to students from Pre-school to Year 6 in the city centre, while the beautiful purpose-built Secondary Campus in Equine Park situated on 25 acres of land caters to students from Years 7 to 13 and offers GCSEs and A Levels.

Since its founding in 1946, the school has grown into a diverse and dynamic community with 1,600 students from close to 50 different nations. The core of the student body comprises the founder nationalities of Britain, Australia, New Zealand and Ireland and later as the school matured, the children of alumni. With more than 70 years of history, the school has a rich educational heritage and an extensive web of alumni globally.

The school is a member of FOBISIA (Federation of British International Schools in Asia), COBIS (Council of British International Schools), ISC (Independent Schools Council), EARCOS (East Asia Regional Council of Schools), and CIS (Council of International Schools).

The Alice Smith School is anchored in the English National Curriculum. The school is committed to leading excellence in learning, teaching and curriculum creativity. We provide a stimulating, challenging and joyful ethos where every individual is valued and their achievements celebrated.

We value, and aim to educate, the whole child. We want our students to lead successful adult lives, enriched and empowered by a passion for lifelong learning. Our teachers are not simply concerned with the transfer of academic knowledge and skills; we deliberately develop values and wider understanding.

Our broad and balanced curriculum is designed to stimulate every student’s capacity to learn whilst providing the opportunity to develop higher-level thinking skills including creativity, problem solving and highly effective communication.

Reflecting the very best of British education provision enhanced and enriched by our international context, our students are encouraged to become proficient lifelong learners through the explicit development of the KLASS learner attributes:

Happiness and Health

Respect

Community Mindedness

Independence

Communication

Problem Solving

Visit www.alice-smith.edu.my for more details.

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MIKRO SDN BHD

Technical Support Engineer / 技術支援工程師

Full-time

Shah Alam, Selangor

Engineering

3 weeks ago

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COMMERCE ACCESS SDN BHD

CUSTOMER SERVICE REPRESENTATIVE / 客戶服務代表

Full-time

Petaling Jaya, Selangor

Customer Service

3 weeks ago

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TAKA PATISSERIE GROUP (M) SDN BHD

SERVICE CREW/CAKE DECORATOR/BAKER/CHEF

Full-time

Kuala Lumpur, Federal Territory of...

F&B / Tourism / Hospitality

3 weeks ago

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Angkara Setia Development Sdn Bhd

Customer Service (Full Time) / 客戶服務（全職）

Full-time

Kuala Lumpur, Wilayah Persekutuan K...

Customer Service

3 weeks ago

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Stampede Solution Sdn Bhd

IT Support

Full-time

Kuala Lumpur, Federal Territory of...

Information Technology

3 weeks ago

Our Story

Stampede Holdings is a technology company that owns award winning products and brands including Stampede Solution, Telefonix, C-Pro, Volare and Knock2. We are headquartered in Malaysia with offices in Thailand, Philippines and Vietnam. Stampede is regional leader in financial technology solutions since 2002.

We operate in a casual and fun environment with a team of young and talented individuals - delivering quality software products that contributes significantly to the financial industry. At Stampede, we are committed to an environment that provides the autonomy and freedom to express your creativity and experiment on your curiosity.

Why join us?

For the past 21 years, we have been working diligently to position our software as a reputable and reliable technology solution to serve the entire ecosystem of the Accounts Receivable and Recovery Industry. Today we are servicing more than 180 clients, mainly Financial Institutions and Accounts Receivables Professionals and Agencies.

Our development involves Windows Forms and web applications, telephony (VOIP) technologies, predictive dialers, SMS gateways, and many other technologies to provide the complete solution for accounts receivable operations.

If you have the enthusiasm, energy, and creativity, desire a fulfilling job that is more than just some mundane regimented programming, looking forward to a company that allows you to grow your career, and want to be in the company of colleagues who love what they do, you are just right for us. We have a place for everyone with talent.

Our Benefits

Medical & Health Coverage

Hospitalization, Outpatient, & Dental? We care about employee's well-being, so don't worry, we got you covered!

Season Pass & Claimable Parking

No matter the frequency of you coming to the office, the Company bear the cost of your parking expenses via season pass & claimable parking.

Hybrid Working Arrangement

Enjoy the flexibility of working from home, and coming to the office only 1 - 2 times a week (Subject to type of roles and work nature)

Rewards & Recognition

We recognize top-performing employees, and award them via salary adjustments, incentives, performance bonus, and many more!

Great Employee Engagement & Experience

From bi-weekly sports nights of badminton, bowling, to hikings, movie nights, festive celebrations; enjoy these activities at no cost & just have fun!

Women Empowerment: 40 for 40

For female employees who have served 40 months of employment in the Company, enjoy 120 consecutive days of maternity leave!

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Interway Transport Sdn. Bhd.

Customer Service/Operation Officer

Full-time

Butterworth, Penang

Transportation / Logistics

3 weeks ago

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AEON Credit Service (M) Berhad

(Team Leader) Senior Executive - Customer Support (Credit Management Group)

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

3 weeks ago

Main purpose of the job:

The main purpose of the Senior Executive - Customer Service (Team Leader) in the Collections Department (Inbound Team) is to lead and support a team in achieving collection performance targets, while ensuring compliance, improving processes, and delivering excellent customer service.

Job Description:

To ensure staffs are adhere with the Company's internal policies and guidelines as well as BNM and regulatory requirements.
Supervising day-to-day inbound collection team operations and handle escalation call from inbound officer.
Responding to customer service issues in a timely manner.
To monitor and manage team on daily basis.
To conduct call quality monitoring, relief team member and handling incoming calls
Maintaining accurate records and documenting all inbound team activities and discussion
Assessing service statistic and preparing detailed reports based on findings.
To remind customer regarding payment due date and another information to help customer make payment in a timely manner
To drive for first call resolution for any customer grivance within specified time frame
Proactively attending customer's need and queries, provide solution to their problems.
To communicate with various department in order to maintain goodwill and resolve customers problem.
To relief Unit Head on any operation support related matter to ensure operation running smoothly if require.
To perform any ad-hoc task/matters assign by Management.

Job Requirements:

A diploma or degree in business, finance, or a related field.
At least 3-5 years of experience in customer service or collections, with some experience in a leadership or supervisory role.
Proven track record in managing a team and achieving collections targets.
Strong leadership and people management skills.
Excellent communication and negotiation skills.
Problem-solving and conflict resolution abilities.
Ability to work under pressure and meet deadlines.
Proficiency in using collections software, and MS Office tools.
Knowledge of collections processes and relevant legal/compliance regulations.
Strong attention to detail and organizational skills.
Ability to handle escalations and customer disputes effectively.

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PRESCOMAJU SDN BHD

Service Engineer

Full-time

Subang Jaya, Selangor

Engineering

3 weeks ago

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Greatitude Consultancy

Customer Acquisition Specialist / 客戶獲取專家

Full-time

Penang, Penang

Finance / Banking / Insurance

3 weeks ago

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AEON Credit Service (M) Berhad

Branch Manager (Inderawasih)

Full-time

Perai, Penang

Sales / Marketing

3 weeks ago

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EMA GLOBAL Assistance Sdn Bhd

Customer Service Associate (Vietnamese Speaker)

Full-time

Petaling Jaya, Selangor

Customer Service

3 weeks ago

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Pertiwi Oligo Sdn Bhd

Customer Support Agent

Full-time

Kuala Lumpur, Federal Territory of...

Customer Service

3 weeks ago

About Oligo Business Services:

Oligo Business Services Pte Ltd is a leading HR service provider and consultancy, specializing in delivering high-quality HR and payroll solutions to clients across Singapore and Malaysia. We primarily support customers using Unit4 Prosoft HRMS and provide expert guidance on HR-related issues such as payroll, leave management, employee claims, and time and attendance.

Job Summary:

We are seeking a Custom Support Agent to join our team and assist customers with their HR-related inquiries and Unit4 Prosoft HRMS software support. This role is crucial in helping our clients manage their HR processes efficiently by providing knowledgeable and timely support.

Key Responsibilities:

Respond to customer queries via email, ticketing management system, and over the phone.
Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave
management, employee claims, and time and attendance.
Diagnose and resolve technical issues by identifying the root cause and providing solutions.
Ensure customer queries are resolved within established response and resolution times.
Collaborate with other teams to escalate complex issues when necessary.
Maintain detailed documentation of customer interactions and solutions provided.

Qualifications and Experience: Must Have:

Strong understanding of HR policies and principles, especially related to payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
Excellent problem-solving skills and the ability to think logically and provide structured solutions.
Proficiency in English with excellent written and verbal communication skills.
Comfortable handling customer inquiries through email, ticketing systems, and over the phone.

Added Bonus:

Experience with Unit4 Prosoft HRMS.
Prior experience in a customer support role.
Familiarity with HR software systems and technical support processes.

Personal Attributes:

Organized and able to manage time effectively.
Able to prioritize tasks and handle multiple customer queries simultaneously.
Patient, with good customer service etiquette.
Strong attention to detail and the ability to follow processes accurately.

Reporting Structure:

This position reports directly to Oligo senior management.

Benefits:

Competitive salary with annual increment.
Increasing annual leave based on years of service.
Comprehensive medical benefits.
Collaborative work environment.
Training and development opportunities.

Join Our Team:

If you are a motivated individual looking to contribute to a growing company, Oligo Business Services offers an engaging and supportive work environment where your contributions are valued and rewarded. With our headquarters in Singapore and offices around the region you will be joining a progressive company looking to continue expanding in the near term.

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EASTERN PAPER CARTON SDN. BHD.

Customer Services / 客戶服務

Full-time

Sungai Buloh, Selangor

Customer Service

3 weeks ago

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ITWIN TECHNOLOGY SDN BHD

Helpdesk Support Engineer

Full-time

Johor Bahru, Johor

Information Technology

3 weeks ago

Helpdesk Support Engineer

A Helpdesk Support Engineer in charge of providing maintenance, technical assistance and support to clients regarding hardware, system and network infrastrature and various IT-related issue. The primary objective is to ensure seamless operations by troubleshooting problems, offering timely resolutions, and maintaining user satisfaction.

Education and Experience Requirement:

• Bachelor's Degree in Computer Science/Information Technology, Engineering (Telecommunications) or equivalent

• Proven experience in a technical support role or similar position

• Strong understanding of IT infrastructure, including hardware, software, networks, and operating systems • Proficiency in troubleshooting common technical issues

• Excellent communication and interpersonal skills

• Ability to work independently and collaboratively in a fast-paced environment

• Customer-oriented mindset with a focus on delivering high-quality support services • Professional certification is a plus

• Minimum 1 year working experience in maintaining and administering relevant hardware

Responsibilities:

• Respond promptly to user inquiries through various channels such as phone, email, or ticketing system

• Diagnose and resolve technical hardware and software issues, including desktops, laptops, servers, storages, networking devices, backup, etc

• Provide courteous and professional assistance to users, ensuring a positive support experience • Clearly communicate technical solutions in user-friendly language to non-technical personnel • Follow up with users to ensure issues are resolved satisfactorily and maintain high levels of user satisfaction

• Coordinate with vendors for hardware repairs and warranty support as needed • Provide periodical preventive maintenance to customers IT infrastructure to ensure the system and network are in order

Working Hour:

• Monday to Friday, 8:30am – 6:00pm

• Weekend and Public Holiday on standby basis