Total 53 F&B / Tourism / Hospitality job vacancies in Stirling, FK8 2PA

We are distinguished and fine dining Indian restaurant nestled in Scotland. Drawing inspiration from India's diverse culinary traditions, We offer a unique dining experience that combines authentic flavors with contemporary elegance. With a commitment to excellence in hospitality and cuisine.

Position Overview:
We are seeking an experienced and dynamic Restaurant Floor Manager to lead our front-of-house team at our Stirling Branch. As the Floor Manager, you will play a pivotal role in ensuring the smooth and efficient operation of the restaurant, creating a welcoming atmosphere for guests, and upholding our reputation for exceptional service. This is an exciting opportunity for an accomplished hospitality professional to manage a renowned dining establishment.

Key Responsibilities:
Lead and manage the daily operations of the restaurant, including supervising the front-of-house staff, host/hostess team, and servers.
Provide leadership and guidance to the service team, fostering a positive and motivated work environment.
Ensure that service standards and guest expectations are consistently met or exceeded.
Act as a point of contact for guest inquiries, concerns, and feedback, resolving issues in a professional and efficient manner.
Develop and implement standard operating procedures (SOPs) to maintain high levels of service quality, efficiency, and guest satisfaction.
Collaborate closely with the kitchen team to ensure seamless coordination between front-of-house and back-of-house operations.
Oversee the reservation system and table assignments, optimizing table turnover and seating efficiency.
Monitor and manage inventory of restaurant supplies, including tableware, linens, and service equipment.
Conduct regular training sessions for the front-of-house staff to enhance their product knowledge and service skills.
Manage staffing needs, including recruitment, scheduling, and performance evaluations.
Maintain a strong understanding of the restaurant's menu, including wine and beverage offerings, to assist guests with their selections.
Implement and uphold health and safety regulations, food safety protocols, and hygiene standards.
Collaborate with the marketing and promotions team to plan and execute special events and promotions.
Monitor financial performance, including revenue, costs, and profitability, and implement strategies to achieve financial goals.

Requirements:
Proven experience as a Restaurant Floor Manager, Supervisor or Assistant Restaurant Manager in a high-end restaurant or fine dining establishment.
Exceptional leadership and interpersonal skills, with the ability to inspire and motivate a diverse team.
Strong problem-solving abilities and the capacity to handle guest complaints and service challenges gracefully.
In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions.
Excellent communication skills, both verbal and written, with a focus on guest satisfaction.
Proficiency in reservation management software and point-of-sale (POS) systems.
A commitment to upholding high standards of service and a passion for delivering exceptional guest experiences.
Familiarity with wine and beverage service, including the ability to recommend and pair wines with meals.
Understanding of health and safety regulations and food safety practices.
Flexibility to work evenings, weekends, and holidays as required.

Benefits:
Competitive salary and performance-based incentives.
Opportunity to work in a prestigious and renowned culinary establishment.
Ongoing training and development opportunities to enhance your hospitality skills.
Staff meals and discounts on dining experiences at Rishis.
Collaborative and supportive work culture, fostering growth and innovation.

Application Process:
If you are a results-oriented and experienced Restaurant supervisor or floor manager with a passion for delivering exceptional guest service and managing a top-tier dining establishment, we invite you to apply by submitting your resume and a cover letter detailing your relevant experience to info@rishisindianaroma.com Please include "Restaurant Floor Manager Application" in the subject line of your email. We look forward to the opportunity to welcome you to the Rishis team and continue delivering extraordinary dining experiences together.

SSP UK




Team Member at Upper Crust - Piccadilly Station, Unit 14 Concourse, Manchester M1 2PA.

Pay Rate: £11.44 per hour.

Shift pattern: Full time (30hrs ) scheduled between 5am to 9pm including weekends.

Due to some responsibilities within the Team Member role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. Join our dynamic team as a valued Team Member, where every day brings exciting challenges in a fast-paced environment.

Join our dynamic team as a valued Team Member, where every day brings exciting challenges in a fast-paced environment. Be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference!

WHY JOIN SSP AS TEAM MEMBER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 75% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.


AS TEAM MEMBER YOU’LL:


- Engage with customers and provide an outstanding customer experience.
- Ensure a clean, safe and welcoming environment.
- Collaborate with team members to ensure smooth and efficient operations.
- Bring the SSP values to life.


Feel like you could belong at SSP? Apply now and start the best part of your journey as Team Member!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction. You’ll need to be a team player, working efficiently with your colleagues to meet guest’s needs whilst meeting our organisational values.

• Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
• Whenever possible, anticipate guest’s needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
• To be fully conversant and able to operate the hotels front office systems.
• Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
• Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
• Ensure the float handed over is checked and correct.
• Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
• Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction. You’ll need to be a team player, working efficiently with your colleagues to meet guest’s needs whilst meeting our organisational values.

• Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
• Whenever possible, anticipate guest’s needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
• To be fully conversant and able to operate the hotels front office systems.
• Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
• Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
• Ensure the float handed over is checked and correct.
• Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
• Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards

We have an exciting opportunity available for a Food and Beverage Assistant to join our Strathyre team working full time. In return we will offer you an hourly pay rate of £11.44 per hour (increasing to £12 per hour if the location meets the monthly targets), flexible working hours/ days, a place to develop your skills and the chance to work in some of the UK’s most stunning forest environments. Successful applicants will receive an initial telephone interview where full details on hours available will be provided and any questions answered.

Open all year round, as a Food and Beverage Assistant you will play a pivotal role in our Forest Retreat, the hub of the location. This is our reception, the first port of call for guests checking in on their holiday. As our Food and Beverage Assistant we offer a range of benefits that includes:

Monthly 5% bonus (paid quarterly) if location achieves customer service targets
Save on cabin breaks - pre-book a break with up to 20% off or travel last minute for just £75 a cabin. You also get a friends and family discount giving them 15% off all breaks.
The Food and Beverage Assistant Role:

The Forest Retreat also has a shop which involves retail duties, and a small bar and café / restaurant where you will be required to do some catering and table waiting. Experience of working in a fast paced F&B or retail environment is essential. Your customer service skills will be vital in providing exemplary service to our guests throughout their stay, making sure each guest experiences that Forest Feeling from the moment they check-in.

Our ideal Food and Beverage Assistant is articulate and approachable. You put our guests at the heart of everything you do and have a helpful, positive personality. Passionate about all the little details that make a holiday great is what makes our guests return time and time again.

16 – 17 year olds paid at £6.40 p/hr (increasing to £6.72 p/hr if targets met)
17 – 18 year olds paid at £8.60 p/hr (increasing to £9.03 p/hr if targets met)
Forest Holidays is a Certified B Corporation, recognised globally as a business that’s a force for good. We provide holidays that are good for people and the planet.

Don’t miss out on the opportunity to join our fantastic team!

Click ‘Apply’ now!

We have an exciting opportunity available for a Cook to join our Strathyre team working on a full time basis, 40 hours per week, 5 days out of 7. In return we will offer you an hourly pay rate of £11.94 per hour (increasing to £12.53 per hour if the location meets the monthly targets), a place to develop your skills and the chance to work in some of the UK’s most stunning forest environments.

The Cook Role:

Open all year round, as our Cook you play a pivotal role in our Forest Retreat building, the hub of the location. This is our reception, the first port of call for guests checking in on their holiday. It houses a shop, bar, and restaurant. Opening hours are location and season dependant but there are no late openings which allows a better work/life balance.

We are looking for individuals with a real passion for great food to oversee our catering provision, so delivering exceptional customer service is essential. You will ensure our guests receive food of the highest standard whilst ensuring all our kitchen Health & Safety obligations are met in full.

Responsibilities include:

Prepare and cook all orders, ensuring the quality and presentation of the food is to the highest standard.
Comply with H&S and Food Hygiene regulations and complete required paperwork associated within a food environment.
Understand and encourage the principles of safe food handling to ensure all food preparation is to the highest standards of hygiene.
Follow the cleaning rota, to ensure the regular cleaning of all kitchen areas, equipment and appliances to meet the required high standards of cleanliness.
Previous experience in catering is essential.
As our Cook we can offer you:

Monthly 5% NPS bonus (paid quarterly) if location achieves customer service targets.
Save on cabin breaks - pre-book a break with up to 20% off or travel last minute for just £75 a cabin. You also get a friends and family discount giving them 15% off all breaks.
Our ideal Cook:

Passionate about all the little details that make a holiday great, you’re the kind of person who gets how important good customer service is. It’s what makes our guests return time and time again. Experience of working in a fast paced food and beverage environment is essential, you must be able to work both individually and as one team.

16 – 17 year olds paid at £6.40 p/hr (increasing to £6.72 p/hr if targets met)
17 – 18 year olds paid at £8.60 p/hr (increasing to £9.03 p/hr if targets met)
Forest Holidays is a Certified B Corporation, recognised globally as a business that’s a force for good. We provide holidays that are good for people and the planet.

Don’t miss out on the opportunity to join our fantastic team!

Click ‘Apply’ now!

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.

Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR

Job Details

Come and join our One Great Team here at Haggerston Castle Haven as a Papa Johns Shift Leader!

As part of our Food and Beverage Team, you will… 

- Lead & coach the team on shift to ensure all areas of responsibility are met by the Team 
- Escalating issues to the Brand Manager when required 
- Induct & support new starters through 90-day induction, and completion of core departmental training 
- Delivers a hands-on approach to restaurant duties and greeting our customer's 
- Work with the Team to help keep our kitchens & dining areas clean & safe - Always promoting Health & Safety first! 
- All of our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Brand Manager. 

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift 

Location:  Haven Haggerston Castle Holiday Park, Beal, Berwick-upon-Tweed, Northumberland, TD15 2PA 

Experience and Qualifications 

You may already be in a similar role which is great! All we are looking for is…

Experience working in a fast food, restaurant or hospitality environment
Previous experience working as a shift leader
Ability to lead and coach the team

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. 

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.

Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR

Job DetailsCome and join our One Great Team here at Haven as a Restaurant Shift Leader!

As part of our Food and Beverage Team, you will… 

- Deputise in the absence of the Restaurant Manager, escalating any issues when required.
- Provide a safe and secure environment for our Team and Guests.
- Induct & support new starters and the completion of core departmental training. 
- Deliver a hands-on approach to restaurant duties and greeting our guests.
- Lead & coach the team on shift to ensure all areas of responsibility are met by the Team.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift

Experience and Qualifications 
You may already be a Supervisor, Deputy Manager or Team Leader in a Restaurant, local pub/bar, or within a customer service/retail environment. Or perhaps you're already an F&B superstar and you’re ready for that next step in your career which is great! All we are looking for is a ‘Team Player’ who is eager and willing to learn, with a huge portion of passion on the side. 

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. 

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Are you a qualified chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Regional Bank Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Barchester is one of the UKs leading healthcare providers, with over 224 homes and hospitals across the country. We are consistently reinvesting and growing, with several more new build homes due open and join the Barchester family. Barchester can offer long term career growth and opportunities for ambitious chefs who pride themselves on working at the highest of standards. We are also the only healthcare provider in the UK to be accredited as one of the best companies to work. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent Experience in helping lead and inspire a team A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Good understanding of HACCP NEED TO DO Help manage the kitchen in the Head Chef's absence Work fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards Help create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control To assist in leading and motivating a team REWARDS PACKAGE Work life balance - working days with alternate weekends Free learning and development A range of holiday, retail and leisure discounts Opportunity to showcase your talent at the annual Barchester Hospitality Awards Unlimited access to our Refer a Friend bonus scheme If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be

Come and join our One Great Team here at Haven as a Restaurant Shift Leader!

As part of our Food and Beverage Team, you will…

- Deputise in the absence of the Restaurant Manager, escalating any issues when required.
- Provide a safe and secure environment for our Team and Guests.
- Induct & support new starters and the completion of core departmental training.
- Deliver a hands-on approach to restaurant duties and greeting our guests.
- Lead & coach the team on shift to ensure all areas of responsibility are met by the Team.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool 
- Up to 50% Discount off food on Park and 20% discount in our shops 
- Opportunity to use our Corporate Box at the O2 Arena 
- Fantastic Discounts with many national Brands & Retailers 
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels 
- Reward & Recognition Schemes 
- Training and development opportunities including fully funded qualifications 
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift

Experience and Qualifications
You may already be a Supervisor, Deputy Manager or Team Leader in a Restaurant, local pub/bar, or within a customer service/retail environment. Or perhaps you're already an F&B superstar and you’re ready for that next step in your career which is great! All we are looking for is a ‘Team Player’ who is eager and willing to learn, with a huge portion of passion on the side.

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.

Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR

Job DetailsCome and join our One Great Team here at Haven as a Restaurant Shift Leader!

As part of our Food and Beverage Team, you will… 

- Deputise in the absence of the Restaurant Manager, escalating any issues when required.
- Provide a safe and secure environment for our Team and Guests.
- Induct & support new starters and the completion of core departmental training. 
- Deliver a hands-on approach to restaurant duties and greeting our guests.
- Lead & coach the team on shift to ensure all areas of responsibility are met by the Team.

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift

Experience and Qualifications 
You may already be a Supervisor, Deputy Manager or Team Leader in a Restaurant, local pub/bar, or within a customer service/retail environment. Or perhaps you're already an F&B superstar and you’re ready for that next step in your career which is great! All we are looking for is a ‘Team Player’ who is eager and willing to learn, with a huge portion of passion on the side. 

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. 

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
You’ll provide guests and visitors with a warm welcome and great service. You will be the point of contact for our guests delivering outstanding service and creating wonderful memories. Responsible for delivering consistent high standards of service and ensuring guest satisfaction. You’ll need to be a team player, working efficiently with your colleagues to meet guest’s needs whilst meeting our organisational values.

• Provide all guests with a warm welcome at check in, issuing keys and explaining hotel facilities in a positive and engaging manner.
• Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.
• Whenever possible, anticipate guest’s needs and be aware of all written and spoken requests, carrying out these requests in a courteous and helpful manner.
• To be fully conversant and able to operate the hotels front office systems.
• Be aware of the hotel availability and that every opportunity to maximise room sales is taken.
• Deal with cash and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately.
• Answer calls and deal with enquiries efficiently and in line with company policy. Take messages and communicate effectively.
• Ensure the float handed over is checked and correct.
• Ensure all messages received for guests are passed on accurately and as quickly as possible whilst remaining compliant with GDPR procedures.
• Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
• Ensure that all charges are correctly posted to the guests bills following the standard procedures and that all guest accounts are complete and accurate.
• Complete guest check outs efficiently and in line with company procedures. Always ensuring guest satisfaction before departure. Deal with any issues in a positive, appropriate and proactive manner.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
As our chef, you are responsible for the efficient and effective management of the kitchen operation and team. You’ll ensure the commercial success of the business, to work in the parameters of food and wage costs set. To plan and implement new menus and systems to insure the commercial success of the business. To prepare and present the food to a high standard at all times and to insure all the team follow the specifications set out and the food is consistent.

• To plan new menus and review regularly in line with seasonal demand and consumer trends.
• To motivate, train and grow the team in all areas ensuring Check-In’s are managed frequently and you identify, provide and evaluate departmental learning and development.
• Ensure great communication and working relationship with the rest of the Hotel and Management Team.
• To ensure that staff receive a well-balanced meal twice a day for lunch and dinner.
• To ensure all specs are followed and the food, team and kitchen are consistent.
• To ensure that all the team are correctly dressed including any necessary PPE.
• Ensure a smooth and effective running of the kitchen.
• Maintain all Environmental Health Officer records and ensure we are compliant at all times.
• Ensure COSHH and HACCAP guidelines are achieved and maintained.
• Regularly update and advise all front of house staff on the allergens.
• Monitor key departmental costs in line with budget (food and wage costs).
• To draft all rotas so that staffing levels are in line with budget and business levels.
• Assist in recruiting efforts including interviewing prospective candidates.
• Control the purchasing and maintain food cost and stock rotation.
• To support and action employee relations within the team and department.
• To abide by all Company and legal Food Safety Standards.
• To ensure that all team members have or receive the correct Food Hygiene training in line with their level of responsibility.

Key Requirements

• Proven experience in kitchen with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty

Who are we
Hotel Colessio is a 39-bedroom boutique hotel situated in a beautiful Victorian landmark which has been magnificently been transformed into a contemporary boutique hotel located within the idyllic Scottish town of Stirling with its unique character perfect for every kind of event, celebration or simply an escape from everyday life. We pride ourselves on delivering outstanding hospitality to all our guests, which has been reflected in the many awards the group has received.

Role Responsibilities
The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements
If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards

Join our team at Haggerston Castle Holiday Park in Berwick- Upon- Tweed on the shores of Northumberland with its beautiful beaches and lots of Haven fun.

Beal, Near Berwick-upon-Tweed, Northumberland TD15 2PA GBR

Job Details

Come and join our One Great Team here at Haggerston Castle Haven as a Papa Johns Shift Leader!

As part of our Food and Beverage Team, you will… 

- Lead & coach the team on shift to ensure all areas of responsibility are met by the Team 
- Escalating issues to the Brand Manager when required 
- Induct & support new starters through 90-day induction, and completion of core departmental training 
- Delivers a hands-on approach to restaurant duties and greeting our customer's 
- Work with the Team to help keep our kitchens & dining areas clean & safe - Always promoting Health & Safety first! 
- All of our Shift Leaders carryout the same day to day duties as our Team Members, stepping up as a Shift Leader and deputising in the absence of the Brand Manager. 

What’s In It For You? 
- Free use of our Leisure Facilities, including swimming pool  
- Up to 50% Discount off food on Park and 20% discount in our shops  
- Opportunity to use our Corporate Box at the O2 Arena  
- Fantastic Discounts with many national Brands & Retailers  
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels  
- Reward & Recognition Schemes  
- Training and development opportunities including fully funded qualifications  
- Fantastic Health, Mind & Money Support Programme  
- Enhanced family friendly policies and pay* (eligibility criteria applied) 

Pay Rates: 16 to 17 from £7.50, 18 to 20 from £9.97, 21+ from £11.44 per hour, with an additional £1 per hour when leading a shift 

Location:  Haven Haggerston Castle Holiday Park, Beal, Berwick-upon-Tweed, Northumberland, TD15 2PA 

Experience and Qualifications 

You may already be in a similar role which is great! All we are looking for is…

Experience working in a fast food, restaurant or hospitality environment
Previous experience working as a shift leader
Ability to lead and coach the team

Who are we? 
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead. 

What’s it like to work with us? 
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, including full or part time hours. 

We would love to hear from you 
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch. 

What can you expect during the recruitment process? 
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. 

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk