Total 1,156 job vacancies by Bourne Leisure

Social Media Manager
Hemel Hempstead (Hybrid – 50% of week in office, some travel to parks)
Annual salary + Bonus and Benefits

Are you ready to shape and elevate Haven’s social media presence? Haven, recently voted Best UK Travel Provider at The Sun Travel Awards 2024, is looking for a Social Media Manager to lead social interactions, develop a creative organic strategy, and grow positive engagement with holidaymakers and owners. Use your expertise to craft trend-driven content and build a strong influencer strategy that drives results. Be the voice of Haven, protect our brand reputation, and create a consistent identity across all channels.

Your Opportunity
To learn, develop and become an expert in a key area of the business by:
- Leading small team in developing, implementing and managing the organic social media strategy and influencer strategy, to meet business goals
- Collaborating across functions to ensure great, relevant, on-brand content is produced
- Ensuring community interactions are positive, timely and build brand reputation and consideration, whilst monitoring social sentiment
- Managing the social media agencies, ensuring content strategy is on-brand
- Providing regular reporting and insights to drive continuous improvement

What we’d like you to bring
- Advanced knowledge of social media – you can demonstrate building and improving brand engagement for a direct-to-consumer brand.
- Excellent knowledge of Facebook, Twitter, Instagram and TikTok and social media KPIs
- Hands-on experience of social media best practices and content management
- Experience of supervising more junior team members
- The ability to deliver creative content and come up with fresh ideas

Above all you should be a capable self-starter who can work at pace, someone who takes a sudden change of priority in their stride.

What’s In It For You?
- Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Position: Holiday Home Advisor
Type: Full-time / Permanent
Salary: Industry leading base salary, plus commission – OTE 50k plus!

Unleash Your Potential with Haven - Join Our Exciting Holiday Home Sales Team!

Ready for a career where every day feels like a holiday? Dive into the world of holiday home sales with Haven, where we're not just a team, we're a family – the One Great Team you've been waiting for! At Haven, we're not just selling holiday homes, we're creating unforgettable experiences for families across our breathtaking parks. As a Holiday Home Sales Advisor, you'll be at the heart of this adventure, helping families find their perfect slice of paradise and making dreams come true.

The Role
Create Holiday Dreams: Help new families secure their dream holiday home at Haven, armed with top-notch product training and unwavering support.
Build Lasting Bonds: Forge connections with existing owners, guiding them through seamless part-exchange experiences for their current holiday homes.
Sales with Heart: This is not just a job; it's a passion! Engage in a target-driven role where your integrity, honesty, and transparency create unforgettable sales experiences for our prospective holiday homeowners.

Requirements
Proven Sales Experience: Previous experience in roles such as Caravan Sales Advisor, Car Sales Executive, Estate Agent, or similar sales positions.
Exceptional Communication Skills: You’re an outstanding communicator who is self-motivated, confident, and genuinely passionate about delivering top-tier customer experiences.
Results-Driven Sales Professional: Experienced in a target-driven environment, especially with high-value sales. Your ability to close deals while building customer satisfaction will be key to success in this role.
Financial Acumen: Familiarity with financial governance and credit processes is a plus. Your understanding of these areas will help provide clients with clear and accurate information.
Full UK Driving License: Beneficial but not essential for the role.

What We Offer 
- Attractive salary plus commission.
- An inclusive, supportive work environment. 
- Comprehensive training and ongoing support. 
- Career development opportunities, including fully funded qualifications. 
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! 

How to Apply 
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. 

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk 

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Hourly rate: Up to £11.94 dependent on age.

We have a fantastic opportunity for a Leisure Team Member at Corton Coastal Village.

The benefits of working with us

• Potential live-in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

As a Leisure Team Member at Corton you will lead and coach the teams’ daily activities to ensure all areas of responsibilities are covered.

You and the team will host a variety of activities throughout the day from rifle shooting to archery.

What are we looking for?

• Enthusiastic individuals, who have a genuine passion for leisure.
• Great customer service skills.
• Able to pick up new skills quickly.
• Someone who will engage with the guests and host activities to ensure guests can enjoy their holiday to the full.

What skills do I need?

• National Pool Lifeguard qualification (RLSS) an advantage but not essential – Full training available.
• Work independently and proudly, providing exceptional customer service and cleanliness throughout the leisure department.
• Ensure a safe, secure, and appealing environment is maintained for team and guests by following the company Health and Safety Policy

Location: Corton - Lowestoft

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.leisurerecruitment@bourne-leisure.co.uk

Position: Kitchen Team Manager 
Type: Full-Time / Permanent   
Bonus: Up to 10% Annual Bonus   

Join our One Great Team here at Haven as a Kitchen Team Manager! Lead with passion and skill to create unforgettable dining experiences for our guests, ensuring top-quality service and exceptional meals.

As the Kitchen Manager, you'll be at the heart of an energetic kitchen team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with cooking and performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic dining experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and brand standards.  

Key Responsibilities   
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.    
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.    
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.    
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.    
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.    
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.    
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.    

Requirements    
- Proven experience leading large kitchen teams in roles such as Kitchen Manager, Head Chef or as an experienced Sous Chef.
- Level 3 Food Hygiene Qualification desirable.
- Strong leadership and communication skills.   
- Ability to work in a fast-paced environment while maintaining attention to detail.   
- Exceptional customer service and problem-solving abilities.   
- Knowledge of health and safety regulations.   
- Strong organisational and multitasking skills.   
- Experience in budgeting and financial management.   
- Flexibility to work evenings, weekends, and holidays.   

What We Offer   
- Attractive salary plus annual bonus opportunity.     
- On-site accommodation, subject to availability and T&Cs.    
- An inclusive, supportive work environment.    
- Comprehensive training and ongoing support.    
- Career development opportunities, including fully funded qualifications.    
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!    

How to Apply   
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.   

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk   

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

Salary: From £29,000

We have a fantastic opportunity for a Housekeeping Team Leader at Heythrop Park Hotel.

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.

What will I be doing?

Working closely with the Housekeeping Manager and other Housekeeping Team leaders you will be responsible for the smooth running of the housekeeping team. Working with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay in a perfectly kept room.

With a strong sense of awareness of timings and standards you will ensure every room is prepared for the guests’ arrival, being an integral part of their perfect customer journey.

What are we looking for?

• An engaging and motivating leader to ensure the team are working at their best.
• An enthusiasm to maintain and look for opportunities to improve housekeeping standards.
• Ability to effectively lead, motivate and engage your team, even at peak times.
• Able to manage multiple priorities and adapts quickly to changing requirements.
• Willingness to challenge if standards aren’t meeting required levels.
• Be able to make decisions confidently.
• Ability to coach and develop team to improve performance.
• Able to create a rewarding environment that encourages high team engagement.

What skills do we need?

• Experience of leading a team in a similar role
• Possess a management or cleaning qualification or willing to develop to this level (e.g., BICS, CIMS, BIFM)
• The ability to manage costs in line with budgets.
• Can create an environment where the team are able to grow and develop.
• Effective communicator with the ability to clearly articulate ideas

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at : Warner.recruitment@warnerhotels.com

Position: Front of House Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Front of House Manager! Bring your leadership expertise to deliver outstanding service and unforgettable memories for our owners at the exclusive Badger’s Lodge Bar and Restaurant.

As the Front of House Manager, you'll be at the heart of an energetic team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic owner experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets. 
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere. 
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews. 
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs. 
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards. 
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running. 
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities. 

Requirements
- Proven experience in roles such as Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.

What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share. 

Position: Kitchen Shift Leader 
Type: Full-Time – Permanent   
Pay Rates: £16.00 per hour depending on age 

Join our One Great Team here at Haven as a Kitchen Shift Leader, where you'll play a key role in leading the team to create unforgettable dining experiences for our guests!

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies. 

Key Responsibilities 
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee food preparation, ensuring quality, taste, and compliance with standards.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.

Requirements 
- Previous experience as a Deputy Kitchen Manager or a Second Chef/Sous Chef
- Strong leadership and communication skills. 
- Detail-oriented, especially when handling food orders. 
- Committed to providing high-quality, customer-focused service. 
- Flexibility to work weekends, evenings, and holidays as needed. 

What We Offer 
- Attractive pay with overtime opportunities.  
- An inclusive, supportive work environment. 
- Comprehensive training and ongoing support. 
- Career development opportunities, including fully funded qualifications. 
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more! 

How to Apply 
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test. 

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk 

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.  

Position: Burger King Manager 
Type: Full-Time / Permanent 
Bonus: Up to 10% Annual Bonus 

Join our One Great Team here at Haven as a Burger King Manager, where your leadership skills will ensure every guest enjoys exceptional service and great tasting fast food! 

As the Burger King Manager, you'll be at the heart of an energetic F&B team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll also be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies and Burger King brand standards.

Key Responsibilities 
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.  
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.  
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.  
Resource Management: Oversee staff scheduling, budgets, and resources to maximise efficiency and meet business needs.  
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.  
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.  
Training and Development: Support staff development through ongoing training, mentoring, and creating growth opportunities.  

Requirements  
- Proven experience in roles such as Restaurant Manager, General Manager in a fast-food chain, or a similar management role within the food service industry.
- Strong leadership and communication skills. 
- Ability to work in a fast-paced environment while maintaining attention to detail. 
- Exceptional customer service and problem-solving abilities. 
- Knowledge of health and safety regulations. 
- Strong organisational and multitasking skills. 
- Experience in budgeting and financial management. 
- Flexibility to work evenings, weekends, and holidays. 

What We Offer 
- Attractive salary plus annual bonus opportunity.   
- On-site accommodation, subject to availability and T&Cs.  
- An inclusive, supportive work environment.  
- Comprehensive training and ongoing support.  
- Career development opportunities, including fully funded qualifications.  
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!  

How to Apply 
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk 

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.  

Pay rates: Up to £13.46 per hour

We have a fantastic opportunity for a Bar Team Member to join us at Runnymede on Thames.

The benefits of working with us

• Live-in maybe available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to Numerous discounts and offers with many national brands and retailers
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great service within the Hospitality department. Alongside the Food and Beverage Manager you will be a fundamental part of the smooth running of the guest journey from the moment each guest arrives.

By working together with a large diverse and multi-skilled team, you will ensure all our guests enjoy the highest quality stay with beautiful views to look at wherever they are onsite.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do
• A willingness to learn and improve knowledge on customer service, our products and tailored selling
• Someone who will care about the wider team and look to support wherever needed
• A passion for food and drink
• A promise to come to work as your whole authentic self

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com

Entertainment Team Manager

Come and join our One Great Team here at Haven as an Entertainment Team Manager!

As an Entertainment Team Manager, you will…
Be passionate about entertainment, leading teams and delivering a contemporary line-up of activities and live events, have experience with multi-venue operations, live shows & tours and leading a professional team of entertainers who will deliver an exceptional service to each and every guest to ensure they have memories that last a lifetime…...this could be your opportunity of a lifetime.

Our Entertainment Team Managers are responsible for the organisation, logistics and daily delivery of our Haven Entertainment proposition.

Working alongside the park Head of Activities, Entertainment Teams Managers are required to engage and inspire their cast members to ensure standard operating procedures are adhered to, targets are achieved and that they are driving continuous improvement.

What’s In It For You?
- Free use of our Leisure Facilities, including swimming pool 
- Up to 50% Discount off food on Park and 20% discount in our shops 
- Opportunity to use our Corporate Box at the O2 Arena 
- Fantastic Discounts with many national Brands & Retailers 
- 20% Discount to you, your family & friends across Haven & Warner Leisure Hotels 
- Reward & Recognition Schemes 
- Training and development opportunities including fully funded qualifications 
- Fantastic Health, Mind & Money Support Programme 
- Enhanced family friendly policies and pay* (eligibility criteria applied)

Pay Rates: Competitive plus Benefits, and the opportunity to earn up to 10% Annual Bonus

Experience and Qualifications
Whilst we will provide the training and support required to ensure you are great at what you do, the ideal candidate will…
- Have previously worked within a leadership capacity, within the entertainment industry.
- Have proven ability to plan and co-ordinate events and activities.
- Possess a thorough knowledge and understanding of leadership attributes.
- Have the ability to cope under pressure and to be flexible in order to adapt to any changes.
- Be able to prioritise and deliver to deadlines.
- Be a high-energy individual with a passion for entertaining.
- Be passionate about delivering an exceptional guest experience.

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

This opportunity requires the successful candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

Working hours are on a rota over a 7 day period and could include evenings and weekends (depending on role). We aim to offer flexibility where we can, however, this is a full time role.

We would love to hear from you
If you would like to apply for this role, click apply now. We will ask you a few questions which may take around 5 minutes, then click submit and one of the Team will be in touch.

What can you expect during the recruitment process?
When invited to meet with us, you will have an interview and either a practical assessment or a skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at resourcingteam@bourne-leisure.co.uk

Salary: From £40,000

We have a fantastic opportunity for a Revenue Manager at The Runnymede.

What will I be doing?

Overseeing reservations and holiday sales team, you will ensure that our guest journey is effortless from beginning to end. This includes maximising sales throughout the guests stay and beyond by providing advice on the hotels experiences from Afternoon Tea to Gin Tasting, whilst also allowing our guests to talk in confidence with you and book their next break.

What are we looking for?

• An inspirational leader who drives their team to deliver a great guest experience.
• A leader who has experience of sales and target setting.
• Someone who can instil confidence in the team to actively sell extra experiences prior to the guests stay.
• An individual with the ability to effectively lead, motivate and engage your leaders and team, even in times of high demand.
  
  

What skills do I need?

• Able to work to a sales target.
• Financial knowledge with the ability to manage sales in line budgets.
• Can create an environment where the team are able to grow and develop.
• Effective communicator with the ability to clearly articulate ideas

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degree and Apprenticeship level)
• 20% discount for you, your family & friends across our Bourne Leisure brands; Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.

At Warner (part of Bourne Leisure Ltd) we are committed to nurturing a fully inclusive, diverse, and equitable workplace across every area of our business, where every one of our team feels like they really belong and can truly be themselves. Whether you’re looking for the first step in your career or you’re on your second or third career, we encourage applications from all, including under-represented groups such as LGBTQ+, ethnic minorities and people with disabilities. If you feel this role is a good fit for you, we'd love to hear from you. For more information on our Inclusion and Diversity commitments please visit our careers site and social pages.

warner.recruitment@warnerhotels.com

Salary From £29,000

We have a fantastic opportunity for a Guest Services Supervisor at Heythrop Park Resort. The reception area is a fundamental part of our guests’ experience when staying at Warner. As a Guest Services Supervisor leading one great team, you will play an integral part in providing a perfect customer journey for our guests.

Set within magnificent grounds, Heythrop Park Resort is part of the Warner Hotels Group. This beautiful 311-bedroom hotel with 2 entertainment venues, purpose built Spa and Leisure facilities, and 3 restaurants is set in over 440 acres of parkland in the Cotswolds.

What will I be doing?

• Working closely with the Head of Facilities and Reception Team Leaders you will be in part responsible for the smooth running of the Reception team.
• You will direct, lead and coach the team’s activities within Reception to ensure all areas of responsibilities are covered.
• By leading and working with a large diverse and multiskilled team, you will ensure all our guests receive a seamless customer journey from the moment they arrive.
  
  

What are we looking for?

• A resolution focused leader with the confidence to deal with guest concerns, showing empathy and understanding continually looking to improvise with opportunities our guests provide
• The capacity to multi task in a guest facing environment, for example preparing for guest arrivals whilst monitoring areas for improvement.
• Ability to effectively lead, motivate and engage your team, even in times of high demand.
• Able to manage multiple priorities and adapt quickly to changing requirements
• Willingness to challenge if standards aren’t meeting required levels
• Be able to make decisions confidently
• Capable of monitoring guest insights, using feedback to drive a culture of improvement
• Ability to coach and develop team to improve performance
• Able to create a rewarding environment that encourages high team engagement

What skills do I need?

• Experience of leading a large team in a customer facing environment
• Have the ability to create an environment where the team are able to grow and develop
• Effective communicator with the ability to clearly articulate ideas

The benefits of working with us

• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to fantastic discounts and offers with many national brands and retailers
• Access to use the company’s corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

We are part of Bourne Leisure Ltd, as a business we are committed to creating an Inclusive and Diverse culture. We are driving Inclusion and Diversity across every strand of our business to ensure every team member feels included and part of something. If you require any further support or wish to enquire via email then you can contact the hotel direct on the email below:

HeythropRecruitment1@warnerhotels.com

Pay Rates: Up to £13.46 per hour

We have a fantastic opportunity for a Guest Services Porter at Heythrop Park Hotel.

The benefits of working with us

• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area supporting guiding the guests around the hotel and moving luggage to rooms.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com

Pay Rates: Up to £13.46

We have a fantastic opportunity for a Guest Services (Mat Leave) at Heythrop Park Hotel.

The benefits of working with us

• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts and offers with many national brands and retailers.
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% discount for you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)

What will I be doing?

As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Alongside the Reception Manager and the Reception Team Leaders you will be a key part of the smooth running of the reception area.

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com

Salary: £29,000 - £32,000 Dependent on experience.

We have a fantastic opportunity for an Entertainment Manager at Bodelwyddan Castle.

The benefits of working with us

• A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays (including further discounted breaks within Warner for you, your family, and friends to use)
• Potential live in available
• Free use of gym and leisure facilities
• Free or 60% discounted food onsite
• Access to numerous discounts offers with many national brands and retailers.

What will I be doing?

As the Entertainment Manager you will be responsible for the delivery of performances and activities, we offer our guests.

Not only will you schedule and manage the diverse entertainment provision across multi venues on and off stage but will also assist the Entertainment Support Team in the development of the entertainment offering.

What are we looking for?

• An inspirational leader to develop a team of professionals to deliver the best performances, as well as working closely with external guest acts to ensure you have the best entertainment all year round.
• Passionate about entertainment and able to deliver a contemporary line-up of activities and live events.
• Someone who can work collaboratively with the holiday sales team to support the sales of holidays and to develop and sell excursions.
• Creates an environment where every team member is encouraged to never stop looking and learning to perform at their best.
• A leader who will be responsible for the development and delivery of both the daytime and evening entertainment programmes in conjunction with central entertainment support team.

What skills do I need?

• Experience of booking external acts.
• Able to build great relationships with the wider entertainment central support team.
• Experience of working across multi-venue operations.
• Leads and coaches the team’s activities within Entertainments to ensure all areas of responsibilities are covered.
• Able to monitor team engagement levels always and works with HOD’s and people team to identify opportunities to drive engagement and retention.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: Warner.recruitment@warnerhotels.com