• The incumbent facilitates major initiatives by providing subject matter expertise on asset valuation and program tools for the management of the National Capital Region’s real estate portfolio. Takes the lead role to ensure the development and execution of targeted program strategies. Maximizes and strengthens business line relationships by understanding and managing customer expectations and perceptions to integrate subject matter expertise into the regional PBS operations and recommends changes to existing procedures and processes that will enhance the service delivery.
• Obtains new business and facilitates the service delivery of existing business; ensures the coordination of planning and program implementation with other PBS Divisions. Oversees the maintenance of national and regional program databases.
• Addresses problems and concerns raised by Client Delivery staff on behalf of customer agencies. Investigates and oversees the investigation of source of problems and validates findings. Recommends corrective action, and resolves to the mutual benefits and satisfaction of all parties involved.
• Supervises staff assigned to the Division in the performance of work geared toward supporting and validating client agency project management requirements. This includes: establishes and plans work schedules for subordinates; establishes short and long term priorities and objectives; evaluates employee work performance; and provides guidance, advice, and counsels on all performance and personnel matters regarding branch employees. Handles disciplinary actions when necessary. Reviews and approves or denies leave requests. 

Starting at $139,395 Per Year (GS 14)

Applies expert understanding of program management practices and principals. Acts as the lead point of contact or subject matter expert for managing broad programs and associated projects. Effectively utilizes program management tools to initiate, monitor, and present progress to a wide audience. Leads staff in execution of the program. Coordinates with stakeholders and other relevant entities. Provides customer-focused care to effectively engage with the Senate community.

Starting at $126,372 Per Year (AD 00)

Under the supervision of the Board and Chief of Staff, the incumbent:

• Leads strategic planning for communications, drafts press releases and conducts other media outreach (e.g. letters to the editor and articles for publication).
• Manages content on the Board's website.
• Creates and manages content for the Board's accounts on multiple social media platforms.
• Handles public and press inquiries and rapid response campaigns.
• Drafts copy and works with relevant staff to finalize and distribute materials.
• Interacts with the families of the victims of civil rights cold cases, sharing the work of the Board with them and receiving their feedback.
• Monitors news coverage of the Board in broadcast, print, and online outlets.
• Organizes and leads public meetings and other forums to interact with the public.
• Uses knowledge of both traditional and digital communications and media to engage with diverse audiences to promote the mission and work of the Board.

Starting at $117,962 Per Year (GS 13)

The Office of Acquisition Information Technology Services provides transformational system development, incremental system development, operational and management services for Federal Acquisition Services (FAS) business applications. The organization advises FAS leadership and program areas on IT tools that support and enhance FAS’s business operations. IDQ is organizationally aligned to the FAS business areas to most effectively deliver the IT services, systems, and functions they need. Additionally, IDQ provides cloud integration technology functions as a shared service for all of GSA IT.

As an IT Program Manager you will develop, implement, and/or oversee multi-year IT initiatives of such magnitude they must be
carried out through multiple related projects.

You will be responsible for the following duties:

• Managing long term IT projects which include: identifying customer needs and requirements; analyzing systems requirements and environments. 
• Providing recommendations and advice to stakeholders and senior management officials on IT solutions critical to organizational functions.
• Ensuring compliance with laws, regulations, policies, standards, and procedures. 
• Ensuring appropriate product-related training and documentation are developed and made available to customers. 
• Leading customer support system improvements.

Starting at $103,409 Per Year (GS 13)

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.

Starting at $103,409 Per Year (GS 13)

As a Program Manager you will:

• Serve within the DOE/NNSA Ukraine Task Force (UTF) to provide advice and guidance on nuclear and radiological risk reduction, emergency preparedness and incident response, and/or critical energy infrastructure resilience.
• Design, conduct studies, and advise the leadership and staff at the respective embassy, organization, or interagency unit on mission areas related to DOE/NNSA UTF equities within that organization's area of responsibility.
• Conduct analyses of vital foreign affairs policies, programs, and projects that are of national and international interest, scope, and impact to both U.S. and foreign policy makers/officials.
• Identify opportunities for collaboration between DOE/NNSA and counterparts in the assigned foreign country or multilateral organization and, where necessary, resolve technical, policy, and procedural problems or issues related to energy, both promoting and protecting the U.S. innovation base, and nuclear nonproliferation cooperation.
• Work to strengthen U.S. national security and energy security objectives by working cooperatively with foreign counterparts and supporting DOE/NNSA programmatic initiatives relevant to the UTF.

Starting at $139,395 Per Year (EN 4)

This position is in the Office of the Chief Administrative Officer (OCAO), United States Capitol Police (USCP or Department).  The OCAO has central responsibility for the managerial and administrative operations for the Department.  The Chief Administrative Officer (CAO) leads the OCAO and is directly responsible for the human capital, information and technology, financial, procurement and acquisition, and general administrative services for the Department. 

The incumbent of this position serves as the Department’s Program Manager for Strategic Workforce and Human Capital Planning and reports to the CAO.  The incumbent is responsible for providing advice and guidance to top executives and managers on the impact of Department policies, proposals, and decisions on strategic human capital, workforce planning, and resource allocation.  Possesses broad and in-depth federal human capital technical expertise.   Plans, directs, and administers technical advice, assistance, and guidance to Department Bureaus and Offices on staffing strategies, resource allocation, workforce planning and modeling. This position exercises the full range of supervisory authorities and responsibilities in directing and managing the work of a subordinate staff. 

As Program Manager, the incumbent exercises delegated authorities on a regular and recurring basis.  As an expert on workforce planning, the incumbent practices a continual process used to align the needs and priorities of the organization with those of the workforce to ensure it can meet its legislative, regulatory, and service requirements and organizational objectives. This involves complex analysis and forecasting, along with  the application of statistical and operational research methods, management and organizational development theories and concepts, and human capital practices to fulfill USCP’s mandate and strategic objectives.

Analyzes and reports on the implications of alternative workforce models and out year plans, including impacts on budget formulation and execution, as well as hiring and training strategies and resource allocations. Activities involve sensitive issues, gaining the required commitment from competing interests, and fundamental changes to organizational alignment and other processes, which enhances the management of the Department’s workforce.

Starting at $209,211 Per Year (CP 14)

The Program Manager (Civil Rights, DEIA, and EEO):

• Serves as the Corporation’s expert on Civil Rights, DEIA, Anti-Harassment, Reasonable Accommodations and EEO program matters
• Provides strategic, operational, and organizational initiatives that grows capacity for intercultural competence, nurturance of diverse populations, and inclusive leadership.
• Performs internal studies to assess the efficiency and effectiveness of Corporation policies, directives, initiatives, and working procedures
• Researches policy issues and recommends changes and ensures progress that meets the goals of the Corporation, as well as full compliance of the Department of Transportation’s requirements
• Serves as confidential resource, facilitator, mediator, consultant, and dispute resolution practitioner for GLS personnel, seeking informal and early resolution of a wide range of workplace related and policy concerns

The ideal candidate is an experienced Senior Civil Rights, DEIA, and EEO Program Manager with a strong mastery of program management and a proven track record of advancing Civil Rights initiatives. This candidate has in-depth knowledge of EEO, DEIA, Reasonable Accommodation programs, Title VII of the Civil Rights Act of 1964, E.O. 14091, and the Equal Pay Act. Skilled in fact-finding, analysis and conflict resolution, the ideal candidate excels at preparing comprehensive reports that provide data-driven insights and actionable recommendations. Committed to promoting equity and inclusion, this candidate is well-equipped to lead impactful initiatives that foster a diverse and inclusive workplace while ensuring compliance with relevant laws and regulations. Their strategic vision and strong interpersonal skills position them as a transformative leader.

PLEASE NOTE: One vacancy will be filled from this announcement from either Massena, NY or Washington, DC which will be determined by the manager.  The difference in the salary is determined by the locality pay in the duty location. Salaries for all areas are available on the OPM website at:  https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2024/general-schedule/

This announcement establishes an open continuous 30 day vacancy announcement.   Given our continuing need for top professionals in this field, we will review applications after the first 14 days of the vacancy opening for early consideration. Then after, applications will be reviewed on an as needed basis. 

Starting at $122,198 Per Year (GS 14-15)

JMD is located at Western Australia. It provides professional and reliable cleaning solutions to all clients around the area.

The business is looking for a full-time Cleaners, Receptionist, Car detailer, Accountant / office manager, Security Officers and Guards nec and Pest Control Technician to join our friendly team. All the position requires minimum 2 years of experience and annual salary is between $65,000 to $80,000. The salary will vary as per the candidates exp & occupation.

Duties for Cleaner

Vacuuming, mopping, dusting and sanitising surfaces; Selecting and utilising appropriate cleaning agents to remove stains from surfaces; Applying soil-repellent chemicals and deodorisers to surfaces to remove odours; Reordering cleaning supplies as needed;
The duties of receptionist is listed as follows:

Greeting visitors. Handling queries and complaints via phone, email and general correspondence. Transferring calls as necessary. Taking and ensuring messages are passed to the appropriate staff member in time.
Duties for Car dealers

Managing inventory, providing customer service, assisting with financing options, and handling trade-ins. conduct vehicle demonstrations, maintain compliance with regulations, and implement marketing strategies to attract buyers. Additionally, effective communication skills are essential for negotiating sales and fostering long-term relationships with customers.

Duties for accountant & Office Manager

Preparing and analysing financial statements, managing budgets, and overseeing tax compliance. maintain financial ledgers, perform audits, and provide insights into financial performance to help guide business decisions. Additionally, ensure adherence to regulations and standards, and may offer advice on cost reduction and efficiency improvements. Strong analytical skills and attention to detail.

Duties for Office Manager are to overseeing administrative staff, managing office supplies and resources, coordinating communication within the team, and maintaining organization of records and documents. handle scheduling, support budgeting and financial tasks, and implement office policies and procedures.

Duties for Security Officers and Guards nec

Maintaining a safe environment by monitoring premises, preventing theft, and ensuring compliance with safety protocols. Patrolling assigned areas, checking identification, responding to incidents, and reporting suspicious activities. enforce rules and regulations, assist in emergencies, and may provide customer service to enhance safety awareness among staff and visitors. Strong observational skills and quick decision-making abilities are essential for this role.

Duties for Pest control technicians

inspecting areas for signs of pests, applying treatments and pesticides, educating clients on prevention methods, and maintaining detailed records of services performed. ensure compliance with safety regulations and may provide recommendations for structural repairs to minimize future infestations. Strong problem-solving skills and attention to detail are essential in this role.

If any of the above role is in your interest, Kindly apply now !!

About us:
Yurra is majority owned by all Yindjibarndi people via Yindjibarndi Wealth Pty Ltd, a wholly owned investment entity established for the Yindjibarndi people post the signing of the Land Use Agreement with Rio Tinto Iron Ore (RTIO) in July . We are a Pilbara Aboriginal Business headquartered in Karratha that is proudly committed to driving long-term, economically sustainable businesses to achieve our goal of delivering positive economic, cultural and community benefits to the people and communities whose lands we operate.
Yurra is part of the Yindjibarndi?s community?s strategy for sustainability and self-determination, being the entity that is responsible for providing services in the mining, oil and gas and infrastructure market sectors.
We have over 400 employees and several operating divisions including Facilities Management, Rail Maintenance, Civil Projects, Civil Maintenance, Commercial and Domestic Building Construction and Maintenance, Industrial Services and Landscape Construction.
Purpose of the ... Click here to view more detail / apply for Manager ? Rail Civil Maintenance

Application & Platform Security Operations Center (APSOC) Manager - NASA NCAPS

Job Category: Security

Time Type: Full time

Minimum Clearance Required to Start: Public Trust

Employee Type: Regular

Percentage of Travel Required: Up to 25%

Type of Travel: Continental US

* * *

What You’ll Get to Do

CACI’s Agile Digital Solutions Operating Group is searching for individuals to lead application development and support for NASA's enterprise business systems. Selected candidates will deliver and sustain capabilities in a fast-paced SAFe agile development environment. CACI is hiring an Applications and Platforms Security Operations Center (APSOC) Manager who will lead cyber and IA security activity on the NASA NCAPS program.  The APSOC Manager will be a senior leader and will manage teams consisting of both leads and individual contributors responsible for leading the implementation and management of NCAPS related security processes and procedures.

As the APSOC Manager, you will lead a team delivering:

• 24x7x365 centralized cyber and system security monitoring and event management across multiple applications and platforms using Dynatrace—emphasizing predictive analytics, timely escalation and remediation, and coordination/collaboration with program partners.

• Continuous cyber monitoring and cyber incident response including managing, triaging, resolving and communicating/collaborating with stakeholders, users and other process partners.

• Outage coordination, including cross-program troubleshooting, outreach to on-call staff, vendor/OEM (Tier 4) escalation, and program communications to end users.

• Collaborating with our Applications and Platforms Operations Center (APOC), which centralizes our security incident response process, provides spillage management and sanitization expertise, and interfaces with other NASA activities.

What you’ll get to do:

• Manage daily cyber and IA security support over NCAPS portfolio of applications and platforms

• Hire, retain and train a team of cyber/IA professionals

• Lead the development and maintenance of NCAPS cyber/IA processes and procedures in an ITIL framework

• Ensure cyber monitoring is performed timely and cyber responses occur within established processes/procedures

• Ensure team supports critical processes outside of normal hours to include nights, weekends and holidays.

• Lead rapid response to quickly resolve cyber events

• Communicate with senior customer stakeholders on reporting metrics (e.g., # of events, average time to respond, affected applications or platforms, etc.)

• Lead preparation and distribution of cyber/IA required reporting

• Be the NCAPS program point of contact for collaborating and coordinating with other NASA enterprise contract vendors on cyber/IA activities

You’ll Bring These Qualifications

• Must be a U.S. citizen

• College degree (B.S.) in Computer Science, Information Management Systems, or related. Experience considered in lieu of degree

• Excellent verbal and written communication skills

• Prior experience leading cyber and IA security activities on a large, complex program

• Experience with ITIL frameworks and Dynatrace

• Professional Experience: 10+ years related technical experience

• Active Public Trust clearance with ability to obtain higher level clearance if needed

These Qualifications Would Be Nice to Have

• Experience managing operations in an Agile environment

• Experience with SecDevOps and Agile processes and/or tools

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$95,500-$210,100

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

The Key Account Manager for Defense & Security will be employed by Thales Ukraine.

Thales Ukraine is part of EUROPE Area of Thales International Development (DGDI) organization. DGDI is responsible for leading the development of Thales in Europe, Africa, Middle East, Asia and Latin America. DGDI is part of Thales Group, which employs 80,000 people in 68 countries. Thales Group consists of 7 Global Business Units which in total consist of 29 Business Lines.   
Reporting to the Ukraine Country Director, the Key Account Manager for Defense & Security will be responsible for all aspects of customers’ management within the defined perimeter. This position will primarily be responsible for Defense and Security markets. This includes developing and maintaining customer relationships, understanding the customers’ procurement needs, building partnership with local industrial players and connecting the customer with the appropriate Thales Business Line. 

Key Responsibilities and tasks:

Key Account Manager for Defense & Security:
-    Understanding customers’ needs and requirements in order to meet or exceed financial targets for the account perimeter;
-    Promoting Thales’ Defense & Security products, systems and solutions;
-    Fostering long-term industrial partnerships and alliances with Thales’ partners.

Skills and experience:
Mandatory

    Skills - KAM
-    Have a thorough understanding of Ukraine Defense & Security market, including but not limited to, a clear understanding of the customers’ operational needs and their technical and commercial procurement processes;
-    Can interact with the customers’ community in a proactive, analytical and coherent manner in order to identify opportunities that Thales businesses can address. Aiming to become a trusted partner for each customer, in order to create an order intake pipeline;
-    Act as the Capture Lead for complex or high value business opportunities. Have an ability to manage, influence and motivate internal stakeholders from Technical, Operational, Commercial and Legal disciplines as well as an ability to structure the capture from a route-to-market perspective;
-    Can run the account process within the given perimeter, using Thales’ best practices throughout the win cycle;
-    Can actively promote the group’s capabilities and advise the Business Lines on how they can maximize their return of investment;
-    Be able to develop customer intimacy through actions designed to foster long-term relations, including ensuring customer satisfaction by dealing with possible non-compliance and complaints;
-    Can track market dynamics and foster close customer working relationships in order to anticipate future requirements;
-    Can ethically obtain and share marketing and commercial information for customers and competitors and provide advice to the Business Lines based on locally obtained knowledge;
-    Can provide necessary reports, plans and data and update the Customer Relationships Management tool in timely manner together with the Sales & Marketing Team in DGDI
-    Can identify and build key strategic industrial partnerships (with local or foreign partners) that will help Thales to foster its footprint and increase its captures in the region.   

    Experience - KAM
-    Sales experience from a comparable position in similar business
-    Typically requires experience of working with Defense & Security customers in Ukraine.  

    Personal skills
-    Must have a positive attitude i.e. high level of social skills, with an ability to quickly create strong relationships and intimacy, at all levels, both internally and externally;
-    Be solution-oriented with a broad understanding of military operational and technical areas and in running a business in general;
-    Must have political awareness and the ability to act autonomously but with a clear team focus;
-    Must understand how to operate in an environment where Customers, Competitors, Partners and Suppliers are interchangeable;
-    Be a trusted advisor/partner and have confidence in their own capability;
-    Thorough knowledge of methods and best practices as applied to military sales;
-    Excellent communication skills and an ability to present at exhibitions and conferences;
-    Must be fluent in Ukrainian and English in writing and oral. Knowledge of French is a plus. 

    Travel:
-    This position demands an ability to travel. 

    Other
-    Ukrainian residency is required.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

Job Summary:

Help us achieve our mission to provide affordable legal access and identity protection for all, through the interface of leading-edge technology! The engineering department at PPLSI (aka LegalShield) is the cornerstone of all technology and product focused developments for the company. We are a diverse and skillful team encompassing software engineering, product development, data engineering, and quality assurance for the company. Together we work to create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for both internal and external customers. If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

As a hands-on software engineering manager in our backend engineering team, you will bring a track record of having built multiple high-performance, stable systems, and solving complex problems. You have been a pivotal engineering front-runner with a strong sense of intellectual curiosity. You are a significant influencer in your team’s strategy and contribute substantially to team planning. You exercise good judgment, drive for innovation and results, and are a collaborative leader and mentor. You are at ease working in an agile environment with little supervision and embody a passion for continuous improvement and test-driven development.

In this role, you will be joining the Backend Platform team to help lead development of key commerce and payment system initiatives. You will be directly impacting the enrollment and purchasing processes for all prospects. You will be partnering with fellow engineering leaders on the design, scaling and implementation of core microservices that support marketing and finance operations within the organization. Ideal candidates have experience in digital transformation efforts centered around ecommerce.

Responsibilities:

• Perform design reviews for intricate systems within your team and across other engineering teams
• Practice taking a broad view of the platform, influencing software, operations, and planning decisions
• Regularly advise on matters of software performance, scalability, system architecture, and engineering best practices
• Work closely with product/program management, engineering leadership, quality assurance (QA), and design to help bring the best product experience to production; collaborate with partner teams to meet the engineering goals in a unified manner
• Implement new features and functionality in React, Node.js, and .NET as needed
• Manage auditing compliance requirements
• Write unit and automation tests and contribute to our CI/CD (continuous integration/continuous delivery) capabilities
• Lead Scrum ceremonies including planning, grooming, standups
• Share on-call/escalation responsibilities with your team
• Lead by example and promote professional growth in self and team

Qualifications:

• 10+ years of professional programming, software development, and/or software engineering experience
• Bachelor’s degree or higher in Computer Science or related discipline, or equivalent industry experience
• Full-stack experience and an ability to work in React, Node.js, and C#/.NET
• Proficient in delivering and interacting with REST API’s and web services across multiple systems
• 2+ years of leadership experience, ideally of agile software development teams
• Excellent coding, debugging, algorithm design and problem-solving skills
• Effective communication and collaboration skills

#LI-Remote

Department:

9310 Engineering

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

Job Summary:

Help us achieve our mission to provide affordable legal access and identity protection for all through the interface of leading-edge technology! The Information Technology (IT) department is a diverse and skillful team encompassing systems engineering, security operations, technical services, and technology operations. Together we create, preserve, and improve well-functioning, well-designed, multi-platform systems and products for internal and external customers.

We are looking for an experienced Technical Services Manager to help supervise our Technical Services team in providing first level support to end-users consisting of corporate office staff, provider law firms, and contract users across the United States and Canada. In this role, you will serve as an IT Specialist that is responsible for providing technical advice, analysis, and guidance on software products, computers, and other peripheral devices, and exercise your leadership skills to oversee daily operations of the Technical Services team while also participating as an active member of the team. Bring your passion for technology, creative problem-solving skills, technical curiosity, professionalism, and exceptional customer service, and use your IT expertise and supervisory abilities to lead by example, organize work, build reports, handle escalations, and help with projects and training.

If you thrive in a collaborative environment of talented, supportive, results-driven, and customer-focused teammates, this is the place for you!

Responsibilities:

• Provide an extraordinary customer service experience; build strong relationships with employees and partners and drive customer satisfaction through support
• Manage and report incoming technical support inquiries; clearly communicate escalated issues to the Desktop team as needed; resolve conflicts and serve as an escalation point for technical support issues; Implement any necessary preventive measures to reduce customer faults and issues
• Oversee day to day operations of the Technical Support Team
• Provide direct supervision of the Technical Support team which will include recruitment, onboarding, one-on-one meetings, evaluations, and disciplinary actions
• Act as a mentor and provide oversight, coaching, and training to Technical Support team on operational procedures and troubleshooting techniques
• Monitor team performance and report on metrics to leadership
• Develop and provide knowledgebase resources for troubleshooting company technology
• Remain up to date on technical support industry news and best practices by participating in educational opportunities, reading professional publications, networking, and participating in professional organizations

Qualifications:

• Bachelor’s degree in Computer Science or related field, or equivalent industry experience
• 6+ years of related professional experience
• 1+ year of people-management experience 
• Customer service focus with demonstrated understanding of the meaning to serve
• Experience with ticket tracking systems and supporting remote users and offices
• Effective interpersonal and listening skills for establishing good working relationships with people of all levels
• Ability to be resourceful, work effectively as a team player, and prioritize and perform multiple tasks with minimal supervision
• Excellent adaptability skills and flexibility in changing situations

#LI-Remote

Department:

9312 Product Information Engineering and Technology

Time Type:

Full time

Commitment to Equal Opportunity

PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class.  We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.

If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.