Total 446 Business Management / Project / Planning job vacancies in Washington, District of Columbia

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As an Executive Assistant, you will:

• Perform specialized duties with continuing responsibility for processes, projects, questions and problems within the Office of the Assistant Secretary for Community Planning and Development.
• Develop, analyze, and make recommendations to improve the effectiveness of administrative work methods and procedures, including distribution of work assignments, delegations of authority, management controls, information and documentation systems, and similar functions of management within the Office of the Assistant Secretary for CPD.
• Gather data, identify discrepancies or omissions, prepares reports, and takes actions or make recommendations to resolve discrepancies consistent with normal practice, based on interpretation and adaptation of application guidelines, or selection and or development of alternative approaches to satisfy desired outcomes.

As a Business and Industry Specialist, you will perform the following duties:

• Perform complex business and industry program management regulatory functions.
• Plan and manage delivery of major, high-priority products and services which are central to agency objectives.
• Develop and implement new program strategies.
• Analyze business/industry policy questions and contribute to agency decisions, policy recommendations and positions.
• Represent the agency authoritatively to key government and business officials and organizations.

This opportunity is also open to Status Candidates under Announcement 24-DO-80. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

This opportunity is also open to any US citizen to apply under Announcement 24-DO-50-P. Please refer to that announcement for details on open period, eligibility, and how to apply.

As an Operations Business Director, you will:

• Develop and implement long-range strategies, plans of actions and milestones, and contingency plans, to enable mission success to include complex movement of tenant locations within the Treasury footprint.
• Support and enable the development of a robust business information system and facilitates data-based decision-making and customer service excellence including space management and real property tracking.
• Closely collaborate with all internal and external stakeholders to develop proposals and options to make sound business recommendations to the DAS for Treasury Operations, for improving customer service, cost-efficiency, and mission effectiveness.
• Compute and study life cycle costs, transaction costs, as well as the opportunity costs associated with delivery of portfolio services.
• Develop innovative and out-of-the-box proposals and policy options that enable Treasury Operations to make measurable progress quantum leaps towards achieving operational sustainability and climate resiliency.

Role - PA / Project Support
Location - London
Pay Rate / Salary - £27,205
Hours - Full time , Hybrid working available.
Closing Date - 22nd November

About the role
Accountability's

• Provide a professional, accurate and reliable PA and administration support service - along with Admin assistant to the extended business unit as required.
• To work with / manage team assistants to ensure a professional and efficient admin support team for the engineering and quality departments
• Diary and itinerary management, preparation of weekly meeting packs.
• Updating and ensuring all contract lists are current
• Document management/organisation and filing
• Record and produce minutes for key business meetings
• Effectively use appropriate IT systems to facilitate the preparation of reports, statistics, presentations and other information for the portfolio
• Maintain data / records so that information is readily available and easily accessible
• Provide office services such as reprographics, binding etc
• Arrange meetings and coordinate the booking of rooms, arrange travel, accommodation, pool/hire vehicles and hospitality as required
• Maintain confidentiality of all information
• Keep in touch with the team member when they are out of the office and report issues / take actions for response
• Respond to phone / email enquiries to / from wide range of external parties etc.
• Prepare letters, documents ensure reports are well presented
• Keep up to date training / inductions logs on all team members and liaise with HR
• Managing the on boarding process for new starters into the team, ordering equipment and obtaining system success as required.

Knowledge, Skills Qualifications & Experience

• Good organisational skills (flexible / Organised / methodical)
• Ability to work independently and be proactive
• Excellent communication / interpersonal skills, notably with various levels of the organisation and externally
• The ability to work as an integral part of a team contributing to team success, communications and positive working environment
• Flexible approach with the ability to multitask and work on own initiative
• Previous team support experience
• Discretion - confidentiality when dealing with sensitive information
• Attention to detail
• General administrative / secretarial knowledge producing professional work as well as ability to adapt to new and changing systems (and possibly creating systems)
• Use of outlook or similar dairy/email application. Microsoft office - word, excel and power point.
• Working knowledge of SAP and ability to raise requisitions desirable
• Previous experience in the energy industry desirable.

We are seeking for a new talent to join the Delivery Management AV where you will have the opportunity to collaborate in the 'Malaysia-Business-Development' project. Here our client is a leading global provider of innovative digital and cloud services, business solutions, and design-led experiences.

As a Project Support in the Delivery Management AV team, you will be responsible for supporting overall Project Management Teams with financial, work, operations, and mobilization management activities.

You will be expected to perform independently and become a Subject Matter Expert (SME). Additionally, you will be required to actively participate and contribute in team discussions, as well as provide solutions to work-related problems.

Proficiency in Work Management is required, as it is the primary skill for this role.

Operations Management and Project Management Office (PMO) Mobilization & Run are recommended skills for this role.

Assist in financial management activities, such as budget tracking and expense reporting.

Support work management activities, including resource allocation and task coordination.

Contribute to operations management by monitoring project progress and identifying areas for improvement.

Assist in mobilization management by coordinating project logistics and ensuring smooth project setup.

Collaborate with the Project Management Office (PMO) to ensure effective project governance and compliance.

Job Brief:

The Customer Service Team Leader will oversee and manage a team of Customer Service Agents to ensure high-quality service delivery and customer satisfaction. This role involves leading by example, providing guidance, and ensuring the team meets performance metrics. The ideal candidate will possess strong leadership abilities, a deep understanding of the customer service environment, particularly in the e-commerce and financial services industries, and have a risk-based approach to solving problems.

Job Responsibilities:

1. Assist leadership team to manage overall operations of the contact centre.
2. Assist to drive operational KPI like service level, abandoned rate, average handling time, customer satisfaction, email/chat response rate and etc.
3. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc.
4. Ensure all relevant communications and data are updated and recorded.
5. Ensure action plans and deliverables are met within agreed timeline.
6. Handle on ad-hoc projects/assignments. 
7. Manage a team consists up to 15 members.
8. Active monitoring, support and coach team members performance in align with departmental KPI & SLAs
9. Perform regular contact with team members like 1-1, team meeting, performance review and etc.
10. To ensure team members provide accurate information to users & handle escalations if required. Manning of escalation queues.
11. Communicate effectively & motivate team members to perform better
12. Utilize expert knowledge of fintech, banking, and payment processing rules to handle and solve customer challenges in a timely manner & generate relevant reports for operational discussion and analysis.

Job Requirement:

1. Minimum Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's Degree in any field or equivalent.

2.4 years of experience in a call center environment, preferably within the e-commerce, financial services, banking, or commercial sectors.

3.  At least 2 years of experience managing a team in a customer service setting.

4.   Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.

5.Strong understanding of fintech, banking payment processing, and subscription-based revenue models.

6. Strong analytical and mathematical skills with attention to detail.

7.Creative and critical problem-solving skills, with the ability to apply a risk-based approach to complex issues.

8.Excellent written and verbal communication skills in English.

9. Proficiency in additional languages such as Malay, Cantonese, or Mandarin is an advantage.

10. Proven ability to lead a team, manage performance, and provide constructive feedback.

11. Ability to work with cross-functional teams to achieve desired results.

12. Self-motivated, positive attitude, and strong customer service ethics.

13. Ability to handle multiple tasks in a fluid, fast-paced environment and prioritize effectively.

14. Passionate about customer satisfaction and leading by example.

15. Willingness to work shifts in a 24x7 operation with rotating off days.

16. Able to respond to customer inquiries in a professional manner, maintaining the company’s reputation for high-quality service.

As a Program Analyst, you will perform the following duties:

• Develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives. Develops procedures and systems for assessing the effectiveness of programs/ management processes.
• Analyzes and evaluates on a quantitative/qualitative basis the effectiveness of line program operations in meeting established goals and objectives. Evaluates and advises on organization, methods, and procedures.
• Directs and develops plans for project teams or other groups in accomplishing/producing projects/studies. Influences managers or other officials to accept and implement findings and recommendations on organizational improvement or program effectiveness organizational conflict.
• Interacts with persons outside the bureau and with high level program officials in a moderately structured setting to identify and develop ways to resolve problems directly related to program goals and objectives.

Demand Planning Assistant
£23,400 plus great benefits (Work Level 6C)

12-month fixed term contract
Manchester, hybrid working, minimum one day a week in the office
5/7 working pattern, working up to 12 weekend days a year on a rota basis (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a motivated Demand Planning Assistant to join our category team. In this role, you'll be supporting colleagues within category teams, helping to make sure that things are running smoothly, and providing high quality administrative support. This is a great opportunity for you to develop your skills, and to gain valuable exposure across Co-op's Supply Chain. It's an ideal role for someone looking to progress their career in this exciting area of our business.

What you'll do

• Support data integrity making sure that compliance to process is sustained
• Provide continued support to categories through reporting and process compliance
• Support a range of ad-hoc administrative tasks
• Work closely with the Demand Planners, supporting with range events and promotions, helping to make sure that compliance is right
• Support supply chain category management, working collaboratively with internal and external partners
• Work on a range of ad-hoc projects to support the team as required and opportunity to investigate and analyse forecasting queries from suppliers and our store teams

This role would suit people who have

• Some previous admin experience with intermediate Microsoft Office 365 skills (Excel, Word, PowerPoint) with the ability to learn new systems quickly
• Experience of working in an administrative role
• A high level of attention to detail
• Openness to change and a desire to learn and progress your career within the Coop
• Confident communication skills with the ability to engage with a range of colleagues at different levels

Why Co-op?

If you have the skills that we need, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services).

• An annual bonus (based on personal and business performance)
  * 28 days holiday (rising to 32 with service) plus bank holidays
  * A pension with up to 10% employer contributions
  * Access to a subsidised onsite gym (at our Manchester HQ)
  * Coaching and training to support your career development
  * Wagestream app - giving you access to a percentage of your pay as you earn

At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building a diverse environment

We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

Job Brief:

A highly motivated and customer-focused individual which responsible for answering incoming calls, responding to live chat inquiries and emails from customers, addressing their inquiries related to digital banking products and services, and providing excellent customer service.

Job Responsibilities:

1. Answering incoming calls, responding to live chat inquiries, and emails from customers related to digital banking products and services professionally and courteously.
2. Providing accurate information and resolving customer issues related to digital banking products and services.
3. Maintaining a high level of product knowledge to effectively support customer need
4. Ensuring timely and accurate documentation of all customer interactions in the company's CRM system.
5. To meet the Key Performance Indicator (KPI) monthly.
6. Collaborating with cross-functional teams to improve processes and customer experience.
7. Demonstrating empathy and understanding when dealing with customers.
8. Assisting customers with online banking, mobile banking, and other digital banking related inquiries.
9. Respond to customer inquiries via email in a timely and professional manner.

Job Requirements:

1. Possess a Diploma or Degree in related fields.
2. Minimum of 1-2 years of customer service experience in a contact center environment.
3. Have a minimum of 1 year of experience in the Financial Services industry (e.g., Banking or Insurance).
4. Excellent verbal and written communication skills in English is mandatory.
5. The ability to speak in Mandarin will be an added advantage.
6. Strong interpersonal skills and the ability to build rapport with customers.
7. Ability to work in a fast-paced environment and handle high call volumes, live chat inquiries, and emails.
8. Proficient in Microsoft Office and experience working with CRM systems.
9. Familiarity with digital banking products and services.
10. Ability to work flexible hours, including weekends (24/7)

• You will supervise and delegate assignments for three departments in support of the Business Directorate to accelerate organizational effectiveness and mission readiness.
• You will exercise significant responsibilities in dealing with officials of other units or organizations.
• You will advise senior leaders on new mission requirements or business processes needed to accomplish an organization's strategic objectives.
• You will lead the Planning and Programming phases of resource management, integrating requirements definition and leading risk-based strategic assessments.
• You will develop, coordinate, and implement the Commander's strategic direction and objectives.

This position serves as the Deputy Chief Human Capital Officer (DCHCO) for Strategy and Services, Office of Human Capital (OHC), U.S. Immigration and Customs Enforcement (ICE), Department of Homeland Security. This position is located within OHC under the ICE Management and Administration Directorate and serves as a key representative regarding human resources (HR) matters. As the DCHCO for Strategy and Services, you will be responsible for managing and directing the day-to-day operations of the following programs:

• The Employee and Labor Relations Unit (ELRU) administers statutes, laws, and regulations governing conduct, discipline, performance, and labor matters. ELRU provides guidance and advice to managers throughout ICE with the goal of maintaining employer-employee relationships that support productivity, motivation, and positive employee morale. ELRU administers the agency's Collective Bargaining Agreement, represents the Agency in labor negotiations, and provides high-quality advice and guidance to senior leaders, managers, and supervisors to make effective decisions to advance organizational change. In addition, ELRU serves as advisors to management on disciplinary matters for all ICE personnel and assists ICE managers as they go through the disciplinary process to resolve issues and to improve the ICE work environment. ELRU also administers the Agency's performance management system and awards program and advises supervisors on addressing performance-related matters.
• The Medical Affairs Unit (MAU) provides medical consultation with ICE management and staff on Family and Medical Leave Act medical qualification requests, pre-employment medical qualification reviews, reasonable accommodation medical qualifications, hardship transfer request medical qualifications, medical fitness for duty evaluations. In addition, MAU manages ICE's Medical review Board, Office of Workers Compensation Claims, and Drug Free Workplace Program.
• The Employee Resilience Unit (ERU) administers programs that identify personal and community strengths, provide valuable resources to prepare for the challenges ahead, and offer assistance and support to all ICE employees and their family members in times of personal need or following critical or traumatic incidents. These programs include ICE's Employee Assistance Program, Peer Support Program, and Chaplaincy Program, as well as a variety of programs and services that promote a healthy work-life balance.
• The Executive Services Unit (ESU) provides advisory, technical, and operational services pertaining to the Senior Executive Service (SES), Senior Level employees, Presidential Appointees, and Schedule C employees. ESU provides technical advice, guidance and support to the ICE Executive Resources Board and SES Performance Review Board; oversees the development of Qualifications Review Board documentation for SES position selections for referral to the Department of Homeland Security and Office of Personnel Management; and manages ICE's executive resources and senior executive and senior level pay-for-performance systems.
• The Strategic Initiatives Unit (SIU) improves organizational performance by better aligning workers with the work they do. Using systematic and scientific processes, SIU engages in workforce planning activities to identify employee capabilities needed; creates and maintains personnel selection assessment programs to hire and promote employees with those capabilities; and supports employee engagement initiatives to enhance employee's connection and commitment to ICE's mission.

• Creates and executes objectives and milestones for IT projects supporting mission critical programs, such as implementing enterprise-level applications and IT infrastructure changes aligned with the organization's evolving business processes.
• Develops and applies project and product management tools, procedures, templates, and activities.
• Responsible for establishing project and product objectives, developing milestone charts, resource allocation, managing stakeholder relationships, and ensuring timely delivery within scope and budget.
• Leads execution of the full product lifecycle using modern solutions, including AI and AI-enabling technologies.
• Designs cost/benefit analyses to optimize human and material resources while minimizing costs.
• Integrates configuration management, IT architecture, infrastructure design, and systems integration into comprehensive IT project plans.
• Ensures compliance with federal laws, regulations, and standards related to information systems security and guarantees sufficient development and user testing is conducted to meet business and organizational requirements before project completion.
• Conducts program evaluations to ensure IT initiatives achieve their objectives, identifying opportunities to improve operational efficiency and oversees complex programs involving multiple interdependent processes, concurrent tasks, overlapping deadlines, resource constraints, and competing priorities.
• Collaborates with top management to develop and advise on long-term plans for project implementation and administration.
• Develops business cases and IT metrics and prepares briefings, white papers, budget justifications, and cost models.
• Researches, develops and evaluates strategies for implementing AI/ML and related technologies into current missions, processes, projects, products and services.
• Works closely with, and may serve as lead to, human-centered design, user experience, product and software development teams or resources using Agile methodologies.
• Manages integration of AI/ML technologies into new or existing products or services while owning or having extensive input into the product's/service's mission and strategic roadmap.
• Identifies opportunities and creative solutions for AI integration, AI-driven product improvement and/or entirely new AI-powered product development based on needs analysis, customer research, proof of concept and organizational needs.
• Monitors technological advancements and makes recommendations for future technology enabled products and services to support agency's mission.
• Conducts authoritative research and analysis on the planning, development, integration, and evaluation of IT products, systems, and subsystems to meet the needs of agency's major organizational units.

A luxury independent Opticians based on the outskirts of Hull, East Yorkshire are looking for a full time Optical Assistant to join the team.

The practice is well known for its premium range of eyewear sourced from all over the world, and they provide patients with a first class experience.

Optical Assistant - Role

• Luxury, modern practices
• Working between 2-3 branches
• All beautiful villages close to Hull
• Working with a wide range of advanced equipment and products
• Personal shopping experience with customers
• Focus on quality rather than quantity
• Work the very best frames and lenses - Some of which are exclusive in the area
• Assisting with reception, dispensing, measurements and adjustments
• Excellent earning potential with an amazing bonus scheme in place
• Working from 9am to 5pm (4pm on a Sat)

Optical Assistant - Requirements

• Experience working within an Opticians
• Interest in fashion, styling and brands
• Confident with high value dispensing
• Must be calm, comfortable and confident at all times when talking to patients
• Ability to learn and want to develop

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.

A luxury independent Opticians based on the outskirts of Hull, East Yorkshire are looking for a full time Dispensing Optician to join the team.

The practice is well known for its premium range of eyewear sourced from all over the world, and they provide patients with a first class experience.

Dispensing Optician - Role

• Luxury, modern practices
• Working between 2-3 branches
• All beautiful villages close to Hull
• Working with a wide range of advanced equipment and products
• Personal shopping experience with customers
• Focus on quality rather than quantity
• Work the very best frames and lenses - Some of which are exclusive in the area
• Assisting with reception, dispensing, measurements and adjustments
• Excellent earning potential plus bonus
• Working from 9am to 5pm (4pm on a Sat)

Dispensing Optician - Requirements

• Qualified Dispensing Optician registered with the GOC
• A Student DO will also be considered
• Interest in fashion, styling and brands
• Confident with high value dispensing
• Must be calm, comfortable and confident at all times when talking to patients
• Ability to learn and want to develop

To avoid missing out on this opportunity, please send your CV across to Rebecca Wood using the 'Apply' link as soon as possible.