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Job Description:
Position Summary
Epiq Project Managers oversee and contribute to project execution for Remediation and/or Class Action administration work. Project Managers are the face of Epiq operations to our clients. Internally, they coordinate with our sales representatives, data analysts, web developers, call center supervisors/managers, disbursement specialists, claims analysts, and a host of other personnel to ensure project deliverables are met. The position requires considerable judgment and latitude in performing job duties, with minimal to moderate direct supervision. The Project Manager determines key milestones, deliverables, dependencies, and timelines, as well evaluates and mitigates issues, risks, capacity and budget needs and monitors and reports on overall project progress.
This position will oversee one or more Project Coordinators in the Client Services department, and potentially oversee one or more, Supervisors, and/or Project Specialists.
Job Responsibilities
- Project Execution & Resource Management – Continually monitor, evaluate, and guide project staff to meet project deliverables on time, within budget, and to the highest quality standards. Effectively delegate tasks and duties to the project team, and ensure assignments are completed on time and within scope. Must also possess the ability to complete tasks related to projects as needed.
- Staff Development – Consistently apply performance standards and training to develop staff and build a high performing team of industry experts, passionate people managers, critical thinkers, dedicated client advisors, and strong problem solvers. Provide coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently. Identify key strengths and abilities in direct reports and create plans for professional development. Provide timely feedback for corrective action.
- Project Financial Requirements – Provide timely and accurate budget/estimate review and management; monthly revenue forecasting and monthly invoice review. Ensure that projects are within scope and manage client communication when necessary.
- Process Improvements – PMs should consistently be looking for ways to improve Epiq’s processes and procedures to deliver services more profitably to our clients while enhancing efficiency with our internal partners.
- Economic Objectives – PMs are expected to meet billable goals and ensure that similar targets are met for their direct reports.
- Training – In partnership with our Training Team, develop training curriculum and facilitate training classes as needed.
- Workforce Management – Ensure the team is adequately staffed by creating schedules, monitoring forecasted work, and ensuring adherence to schedules. Reviewing and approving time off requests and daily time entries ensuring accuracy. Analyzing work produced compared to time billed to ensure it aligns with expectations.
Towards this goal, the PM will work with stakeholders in operational departments to continually enhance service quality standards to meet and/or exceed client expectations. This position is responsible for fostering a team environment and building cooperation between client services team members, Epiq company team members, and sales to provide the highest quality service standards, reach revenue targets and obtain efficiency/profit goals.
The PM is directly or indirectly responsible for recruiting, training, supervising, and evaluating department staff, and establishing programs to ensure that department staff members are well trained and supported. A critical component of the job is to manage and resolve difficult client situations. PMs are responsible for succession planning and building a strong talent pool.
Required Qualifications & Characteristics
- Extensive project management and client experience is required.
- Bilingualism, French and English fluency.
- Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
- A combination of practical and intellectual skills including but not limited to: the ability to rapidly shift and adapt to different tasks that vary between complex analyses, hands-on projects, project management and team management; proactive project planning with an eye for necessary trade off’s contingency planning; successfully manage multiple and shifting priorities; delegation to team members to ensure work is delivered on time, within scope and meets quality standards.
- Outstanding written and verbal communication skills are required. Ability to clearly articulate complex project details to both clients and internal partners.
- Candidates with a certain level of comprehension of medical, legal and financial documentation will be strongly preferred.
- A Bachelor’s degree in management or other relevant industry experience is preferred.
- A Juris Doctorate (JD) or Masters of Business Administration (MBA) or similar advanced degree is preferred.
- Due to data protection standards, it is necessary for all work to be carried out within Canada.
The characteristics of a successful leader at Epiq includes the following:
- An inspirational and personalized leadership style;
- Structured and precise with a results-based approach to business;
- Personal buy-in to our cultural values with a passion for associates, customers, and products;
- Known to be approachable and down-to-earth;
- Acknowledges and gives credit and thanks to others;
- Demonstrates full commitment and offers tactical strength through regular oversight;
- Strategic strength through consistent execution, speed, decisiveness, and risk taking;
- Focused, sophisticated presence;
- Consensus builder, collaborative, flexible thinking and agile; and
- Brevity and to-the-point.
Key Leadership Competencies
Managing Performance - Ensures that associates have clear goals and objectives, expectations, and measures of success for projects and tasks; provides specific and timely performance feedback in writing, both positive and corrective. Coach, mentor, and develop a team of direct reports, conducting weekly 1:1 meetings and quarterly performance reviews that motivate your direct reports, boost their productivity, and assists in accomplishing their goals.
Fosters Teamwork - Provides opportunities for people to learn to work together as a team; promotes cooperation with other departments; recognizes and encourages the behaviors that contribute to teamwork.
Empowering Others - Gives people latitude to make decisions based on their level, area of responsibility, knowledge, and skills; encourages individuals and groups to set their own goals consistent with business goals.
Managing Change - Facilitates the implementation and acceptance of organizational change. Provides detailed updates on project status to clients and Epiq internal partners and management.
Strategic Agility - Clearly understands and articulates the business strategy; continuously ensures team and individual goals are aligned to broader strategic objectives, particularly when there is a change in direction; anticipates future consequences and trends, accurately including their potential impact; maintains broad business knowledge and perspective; creates new and competitive strategies aligned to the broader business strategy. Owns end-to-end execution of strategic initiatives from problem identification through requirements definition and solution implementation.
Influencing Others - Uses appropriate interpersonal styles to persuade others to accept a position or initiative that results in action to positively impact business results; assesses the current situation and adapts interpersonal style to suit the target audience; makes recommendations to achieve a specific impact, effect or course of action adopted by others; seeks mutually beneficial solutions; obtains cooperation from others, including those who are not direct reports.
About Our Work Environment
Work is fast-paced environment with extensive contact with clients and colleagues. The industry we serve demands the highest level of confidentiality and professionalism in safeguarding client and project information. Highly effective Project Managers thrive on being in an environment that rewards the following critical success factors:
- Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals.
- Analysis: Identifying problems and causes or analyzing how processes and procedures could be improved, collecting relevant information, and identifying possible solutions.
- Attention to Detail: Appropriately completing all the individual tasks accurately or according to workflow/process guidelines with an emphasis on reaching or exceeding quality standards.
- Creativity: Being inventive, imaginative, and innovative.
- Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments.
- Energy: Maintaining a fast, active pace in the normal course of a day.
- Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action.
- Integrity: Strict adherence to job-related standards, values, or norms.
- Learning Ability: Understanding and applying new information.
- Listening. Hearing and comprehending verbal messages and confirming back what you hear.
- Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities.
- Verbal & Written Communication: Effective oral, written, and nonverbal expression without preparation.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
