About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Networks Technical LeadSolihull
- hybrid Full Time, Permanent Up to £65,000 per annum (depending on experience) + company car
Here at Serco, we are seeking a Networks Technical Lead who will be is responsible for the overall architecture, high level design and engineering configuration of the Networks Standard Service, working with suppliers and operational teams to continually review the technology currency and deployments to assure fit for purpose and performance. This role works from idea (from the business), developing the service high level technical solution through the introduction process, gathering and prioritizing business and customer functional and performance requirements and working closely with Operations, Service Management and Partners to deliver business winning services.
You will be responsible for the development and ongoing management of technical architecture and high-level design across the entire lifecycle, identifying and controlling technical costs of the service. You will actively be managing consumer satisfaction with the functionality, developing short and long-term roadmaps for the service ensuring it continues to meet the business needs.
As part of this you’ll:
- You will work with the Networks Standard Service Manager to determine and agree business functional and non-functional expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information
- You will work with partners/3rd parties and engineering teams to document practically how the technology is designed and deployed for the Networks Standard Service, constantly working with the internal and external teams to improve technical configurations to improve performance
- Provide technical data for Networks Standard Service communications by defining Service Catalogue entries for the Technical Architecture, Engineering Design and practical configuration information to support operations and solutions in consuming the services
- You will increase adoption of the Networks Standard Service by working with Solutions teams and the IT Directors in the business to develop Technical Design and Functionality to support bids and central/regional operations
- You will work with Networks Standard Service – Service Lead and Service Management to support the achievement of Service level targets, working with the Service Management, Operational Teams, and partners/3rd parties to understand issues, resolve problems and improve performance. Following any performance issues, the Technical Lead is responsible for reviewing the Technical Architecture and Design to identify associated systemic issues and work with Partners/3rd Parties to address these
You will collate Networks Standard Service function usage data and insight by calling on contracts with Solutions and Standard Service Managers, evaluating opportunities to assist the contracts further and addressing functional and non-functional issues of existing users
- Provide detailed information for management by preparing short-term and long-term roadmaps covering all technical aspects of the service, working with Solutions and Partners/3rd Parties to improve detail and costings. In addition, they are placed to answer ad-hoc management questions and requests around service performance
- You will support bringing new services into live by analysing proposed functional/non-functional requirements, developing technical architecture options and recommendations, preparing High level Deployment/Configuration Designs and ongoing operational cost models; establishing time schedules with Operations and partners/3rd parties to implement the required technologies, skills and procedures.
What you’ll need to do the role:
- Cisco CCNP – or equivalent network experience (10 years) at a Senior Engineer level
- Excellent people skills that facilitate smooth and positive interactions in a matrix environment, that result in the establishment of long-lasting relationships with the business
- Must have very detailed engineering/technical knowledge and experience of the service they are responsible for designing, able to not only articulate features and technologies, but able to assimilate changes from the market into roadmaps and sufficiently detailed to actively enable operational teams
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement, and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Flexible working considered
- Pension – 6%
- Childcare vouchers
- Bike4Work scheme
- Employee Assistance Programme
- Chance to contribute to innovation in the public services
- A company passionate about diversity and inclusion
- Serco Benefits
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
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