Total 19 customer service job vacancies in Singapore

Customer Service Executive / Agent / No Experience Required

IS THIS YOU?

• Are you a natural communicator with a passion for helping others?

• Do you have excellent written and verbal communication skills?

If so, we have an exciting opportunity for you to join a team as a Customer Service Executive / Agent based in Exeter, South West England.


NO EXPERIENCE REQUIRED – FULL TRAINING PROVIDED
If you have worked as a Customer Service Executive / Agent within an office or customer facing environment, then great. If not, don’t worry the company will provide full training and support to get you up to speed.


SALARY: up to £25,000 per annum + Benefits

LOCATION: Exeter, South West England

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for someone who has a friendly and helpful manner that wants to work as a Customer Service Executive / Agent who also has great listening skills with the ability to go that extra mile to support customers.

Working as a Customer Service Executive / Agent you will be the first point of contact for customers, providing outstanding service and support.

As the Customer Service Executive / Agent your role will involve handling customer enquiries, resolving issues, and ensuring a smooth and positive experience for everyone you assist. This role is ideal for someone who enjoys interacting with people and has a genuine desire to help.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Once trained your duties as a Customer Service Executive / Agent include:

• Responding to customer enquiries via phone, email, and live chat

• Resolving customer issues efficiently and professionally

• Maintaining accurate records of customer interactions

• Providing product information and guidance

• Collaborating with other departments to ensure customer satisfaction

• Upholding the company's high standards of service


CANDIDATE REQUIREMENTS

• No previous experience required – full training will be provided

• Excellent written and verbal communication skills

• A positive attitude and a customer-first mindset

• Ability to work effectively in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Willingness to learn and develop new skills


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12746

Full-Time, Permanent Trainee / Entry Level Jobs, Careers and Vacancies. Find a new job and work in Exeter, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Field Service Engineer / Laboratory Equipment Installation and Maintenance Technician who has previous experience installing, servicing and maintaining lab equipment is required for a well-established company based in Bury St Edmunds, Suffolk, East Anglia.


SALARY: £40,000 - £47,000 per annum + Benefits (see below)

LOCATION: 50% of your time will be working at client sites, spanning UK and International locations. The other 50% of your time will be working from the office in Bury St Edmunds, Suffolk, East Anglia (IP28)

You must hold a full driving license and have your own vehicle as there is no public transport to the site. A company van is provided for working hours only.

JOB TYPE: Full-Time, Permanent


PLEASE NOTE: Applicants must be authorised to work in the UK


JOB OVERVIEW

We have a fantastic new job opportunity for a Field Service Engineer / Laboratory Equipment Installation and Maintenance Technician who has previous experience installing, servicing and maintaining lab equipment.

Working as the Field Service Engineer / Laboratory Equipment Installation and Maintenance Technician you will travel to client sites to install, commission, maintain and repair specialist flow chemistry equipment. Additional training on this range of specific flow chemistry equipment will be provided. Although you will need previous experience installing and servicing general lab equipment.

As the Field Service Engineer / Laboratory Equipment Installation and Maintenance Technician you will also be responsible for training new and existing users in the operation of the flow chemistry system, reactors and software, in addition to providing remote support when you’re back working in the office.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Field Service Engineer / Laboratory Equipment Installation and Maintenance Technician include:

• Training new and existing users in the operation of the flow chemistry system, reactors and software

• IQOQ certification of the newly installed flow chemistry systems – worldwide

• Perform maintenance and upgrade services on-site in laboratories and at the factory

• Discussing applications and gathering information from customers experiences

• Ensure customer satisfaction by advising customers on preventative maintenance and repair

• Technical support to customers by phone and email

• Creation of technical bulletins and guides


CANDIDATE REQUIREMENTS

• Previous experience in a laboratory service or installation role

• NVQ Level 3 or Higher Diploma / Degree in engineering or chemical engineering (or equivalent)

• Good logical troubleshooting techniques

• Strong written and verbal communication skills

• You enjoy travelling and visiting customers

• Able to work with minimal supervision after training

• Ability and desire to travel internationally

• You must hold a full driving license and have your own vehicle as there is no public transport to the site. A company van is provided for working hours only


DESIRABLE EXPERIENCE

• Experience within a scientific industry and working in a laboratory environment

• Electro-Mechanical experience

• Experience in working overseas


BENEFITS

• 25 days annual holiday + bank holidays

• Laptop and phone provided

• Expense paid travel and subsistence

• Training and support will be provided to build confidence and ensure success in this position

• Company pension contribution

• Free on-site parking

• Modern facilities within commuting distance of Norwich, Ipswich, Cambridge and surrounding areas


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12758

Full-Time, Permanent Engineering / Chemical Engineering Jobs, Careers and Vacancies. Find a new job and work in Bury St Edmunds, Suffolk, East Anglia. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Senior Maintenance Engineer with good troubleshooting, fault-finding and repair skills and experience within a production environment preferably with vacuum, pneumatics, electronics, high voltage, flammable gases, workshop equipment and woodwork skills, is required for a well-established company based in Ely, Cambridgeshire.


SALARY: £38,000 - £45,000 per annum + Benefits

LOCATION: Ely, Cambridgeshire (CB6)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, Monday to Friday between 6am and 6pm (Due to the nature of this role, some work is required outside of normal hours)


JOB OVERVIEW

We have a fantastic new job opportunity for a Senior Maintenance Engineer with good troubleshooting, fault-finding and repair skills and experience within a production environment preferably with vacuum, pneumatics, electronics, high voltage, flammable gases, workshop equipment and woodwork skills.

Working as the Senior Maintenance Engineer you will be part of the Engineering Team and will play a key role supporting production. The role will be to ensure that production equipment is maintained and that any breakdowns are dealt with in a timely and efficient manner. You will also be required to support in the general day to day maintenance of the buildings and their infrastructure that makes up the company.

As the Senior Maintenance Engineer, you would be responsible for machinery maintenance and breakdowns, and support with all facilities maintenance and fabrication.

You will be working closely with the other engineers, and will help them develop their skills with vacuum, pneumatics, high voltage, PLC, furnaces, glass working lathes and many other unique pieces of equipment.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as a Senior Maintenance Engineer will include:

Machinery maintenance

• Repairing machine breakdowns

• Planned maintenance - oil changes, air filter cleaning etc

• Modifications to machinery

Facilities maintenance

• Basic plumbing and electrics

• Painting and decorating

• Cable and pipe routing

• Furniture repairs and assembly

Fabrication

• Sheet metal and plastics

• Extruded frame assembly


CANDIDATE REQUIREMENTS

• Good troubleshooting, fault-finding and repair skills

• Previous experience in a similar Production / Maintenance / Machinery Repair environment

• Experience with vacuum, pneumatics, electronics, high voltage, flammable gases, workshop equipment and woodwork skills would be beneficial

• Basic plumbing and electrical skills

• Self-motivated

• Practical

• Have an adaptable hands-on approach to your workload


BENEFITS

• Flexible working scheme
• 25 days annual leave
• Learning and development opportunities
• Annual bonus offered to all employees
• Group pension plan


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12721

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ely, Cambridgeshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills is required for a well-established company based in Kirkby, Liverpool, Merseyside, North West England.


SALARY: £25,000 per annum + Benefits

LOCATION: Hybrid / Kirkby, Liverpool, Merseyside, North West England (L33)

The company operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week once you are achieving core competencies.

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Customer Correspondence Administration Assistant who has excellent administrative, customer service, organisational and communication skills.

Working as an Administrator / Customer Correspondence Administration Assistant you will play in integral role within the team, contributing to the smooth operation of customer support and communication processes. Your responsibilities will involve liaising directly with customers via SMS, email, and written correspondence to provide assistance, resolve queries, and deliver important information. This position is essential in maintaining a high standard of customer service and ensuring that all communications are conducted professionally and efficiently.

In your role as the Administrator / Customer Correspondence Administration Assistant you will be expected to strictly adhere to compliance requirements and industry regulations when interacting with customers. While full training will be provided to ensure you are well-versed in these standards, it is crucial that you consistently apply the company’s policies and procedures to all communications. This approach ensures that customer interactions are handled in line with best practices and organisational guidelines, fostering trust and upholding the company’s reputation for excellence.


CANDIDATE REQUIREMENTS

As the Administrator / Customer Correspondence Administration Assistant you will have the following skills and experience:

• Excellent written and verbal communication skills

• Good knowledge of Microsoft Office / 365 (including MS Word, Outlook)

• Polite and professional approach when dealing with customers

• Excellent customer service skills

• A good administrative background

• The ability to multi-task and prioritise workload


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12704

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Kirkby, Liverpool Merseyside, North West England (L33)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday-Friday 9am-5:30pm

Although the company has no immediate plans to change their working hours, they may at some point in the future return to the original shift pattern which is an alternating 2-week shift of Monday – Friday 8am - 4pm and 10am – 7pm and 1 Saturday every 4 weeks, 9am – 2pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 10 people, call centre or financial services experience is an advantage, and will also consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Office Assistant, Waiting Staff, or Shop Assistant just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Kirkby, Liverpool, Merseyside. Once you’re up to speed there will be opportunities for a hybrid working pattern starting from 4 months service, split between working from home and the office for part of the week, which allows you to have a great work life balance.

On a day-to-day basis you will communicate with customers through incoming and outgoing telephone calls. You will aim to understand customers individual circumstances by asking questions to help you negotiate affordable repayments for outstanding arrears, ensuring that the customers best interests are met.

It's the people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. The company has excellent career development paths so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Free on-site parking, bike storage and shower facilities
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 21 days (rising to 25), plus 8 bank holidays


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12673

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Kirkby, Liverpool, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German is required for a well-established company based in Ealing, West London.


SALARY: up to £35,000 per annum + Benefits

LOCATION: Ealing, West London (W5)

JOB TYPE: Full-Time, Permanent

KEY REQUIREMENT: Candidates must be fluent in English and German


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Sales Support Coordinator who has excellent administrative, organisational and time management skills with excellent written and verbal communication skills in English and German.

Working as the Customer Service Administrator / Sales Support Coordinator you will assist the Sales Team with full back-office support. This will also include liaising with customers, extending contracts and providing regular reports on the team’s activities.

As the Customer Service Administrator / Sales Support Coordinator you will need fluent English and German and have a confident and professional telephone manner.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Administrator / Sales Support Coordinator include:

• Provide administrative support to the sales team, including managing schedules, preparing reports, and handling correspondence

• Assist with order processing, invoicing, and tracking shipments to ensure timely delivery

• Respond to customer inquiries via phone, email, and chat in both English and German

• Maintain accurate customer records and update the CRM system regularly

• Coordinate with other departments to resolve customer issues and improve service delivery

• Support the sales team with market research, lead generation, and follow-up activities

• Assist in organising and coordinating sales events and meetings


CANDIDATE REQUIREMENTS

• Fluent in English and German, both written and spoken

• Previous experience in a customer service or sales support role is preferred

• Excellent communication and interpersonal skills

• Strong organisational skills and attention to detail

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)

• Ability to work independently and as part of a team

• Positive attitude and a proactive approach to problem-solving


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12642

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.


NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

If you have previous experience working in a call centre, then great. If not, the company will provide full training and support to ensure you start off on the right foot.


SALARY: £25,000 - £28,940 per annum + Bonus + Generous Benefits (see below)

LOCATION: Salford Quays, Manchester (M5 3EF)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: Monday – Thursday (alternating 8am-4pm and 12pm-8pm) Friday (alternating 8am-3.30pm and 10am-5.30pm) Saturday (9am-1pm – working one in four Saturdays)


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers.

Due to continued growth the company is looking to recruit 12 people and will consider candidates from all types of backgrounds, whether that’s working as a Retail Assistant, Administrator, Bus Driver, Office Assistant, Waiting Staff, Shop Assistant or Delivery Driver just to name a few. The most important factor is you have a friendly, professional approach to your work and willing to learn how to do the job.

The company find people learn best in person and from hearing and watching others, so as the Customer Service Advisor / Contact Centre Agent you will start at their office in Salford Quays, Manchester. Once you’re up to speed there will be opportunities for a hybrid working pattern, split between working from home and the office for part of the week, which allows you to have a great work life balance.

When you are in the office getting there is easy, with Exchange Quay tram stop 2 minutes’ walk away. The company also provide free on-site parking, bike storage and shower facilities.

It's their people that make the company a truly exciting and inclusive place to work - a place where you can let your skills shine. They have excellent career development so you can grow your earning potential and progress through the company.


BENEFITS

The company offer a range of programmes and benefits to help their people and their families stay healthy and happy, including:

• Cycle to Work and Electric Car Salary Sacrifice schemes
• Great transport links with free car parking on site and Exchange Quay tram stop
• Childcare Vouchers
• Dental and Health Cash Plan
• Company Pension Plan
• Life Assurance and Colleague Assistance Program

RETAIL DISCOUNTS

They also offer 100’s of discounts on shopping, days out, restaurants, cinema, holidays and much more, including: Tesco, Ikea, ASOS, Nike, TK Maxx, BooHoo, JustEat, Deliveroo, B&M, Curry’s, Argos, Primark, Odeon, Pizza Express, Costa Coffee and many, many more…

HOLIDAYS

Holidays start at 23 days, plus 8 bank holidays, rising to 24 and 25 after 2 & 5 years’ service.


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12632

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Salford Quays, Manchester, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact is required to join a well-established company based in Ealing, West London.

NO PREVIOUS EXPERIENCE REQUIRED – FULL TRAINING PROVIDED

All levels of experience considered (see below for extra details)


SALARY: £30,000 per annum + Generous Benefits (see below)

LOCATION: Ealing, West London (W5) – 100% Office Based

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week (for Full-Time position)

4 different shift patterns on a rota basis, with start times between 8:30am – 9:30am and finish times between 4:30pm – 5:30pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent who has experience of delivering exceptional customer service with excellent interpersonal and communication skills, and who is able to act with diplomacy and tact.

Working as the Customer Service Advisor / Contact Centre Agent you will support the organisation’s customers with queries such as making payments, booking appointments and repair issues. No two days are ever the same working in this busy and fast paced call centre where you will put customer experience at the heart of what you do.

As the Customer Service Advisor / Contact Centre Agent you will be responsible for managing and resolving each query with a dedicated and positive attitude, putting people first by working for a company with a social purpose to make lives better.


What if I don’t have previous contact centre experience?

Fear not! Some of the best recruits in the Contact Centre have not had previous Contact Centre experience. From Teaching Assistants and Bus Drivers to Retail experience – the company focus on people’s ability to communicate effectively, awareness of the impact they can have and passion for delivering a solution orientated experience for their customers.


DUTIES

Your duties as a Customer Service Advisor / Contact Centre Agent will include:

• Contribute to the effective running of the call centre, managing inbound calls from their residents, delivering a high-quality responsive experience

• Understand, assess and manage queries, concerns, or complaints to ensure they achieve satisfactory outcomes and escalating when appropriate

• Accurately record all call details on up to 4 different systems to maintain detailed resident files ensuring accurate and updated information

• Respond and manage email queries from their customers in a timely manner

• Record initial repair & maintenance requests and arrange appointments by consulting with internal colleagues and external 3rd parties

• Deliver services in a clear and understandable way that meets the diverse needs of their customers & communities

• Work towards company service level agreement in line with individual and team KPI’s


CANDIDATE REQUIREMENTS

• Proven experience of delivering exceptional customer service, in a call centre or other environment working closely with people

• Resilience in managing conflict and proactive in finding solutions to queries for a diverse customer base

• Excellent communication skills, both verbal and written - Proficient in using computer systems, CRM software (they use Microsoft Dynamics), and other relevant tools

• Ability to remain calm and empathetic in high-pressure situations

• A commitment to finding the best solutions for each customer enquiry

• Ability to multitask when talking to customers, updating systems, and booking appointments

• Able to show an ability to work towards and achieve targets


INTERVIEW PROCESS

You will be contacted by a member of the recruitment or contact centre team to discuss your application further.

The company is recruiting for up to 10 new colleagues to join the busy teams in Ealing, London. With this in mind, they plan to invite people into the office in Ealing to take part in an assessment centre to get to know your skills and experiences better.

These dates will be in October and will likely be for half a day. They will share further details on what to expect to get your prepared should they progress your application further.


ONBOARDING AND TRAINING

Your training and onboarding will be key to setting you up for success. You will have a comprehensive training programme to get you comfortable and confident using the systems, customers, your colleagues and key departments you’ll be working closely with and everything in between.


BENEFITS

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
• Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions

The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12627

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Ealing, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Recruitment Administrator with experience of working in a customer service environment, utilising and optimising administrative systems and processes, is required for a School Trust, based in Stanmore, North West London.

This role is known within the organisation as a Talent Acquisition Assistant.

No Recruitment /Talent Experience Required – Full Training Provided

If you have demonstrable experience working in a customer service environment and are looking to kickstart your career in Talent Acquisition or HR we’d love to hear from you!


SALARY: £25,823 - £28,079 per annum + Benefits

LOCATION: Hybrid role – working at least one day from the office in Stanmore, North West London (HA7), and the remaining time from home, with travel to other sites as needed

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Recruitment Administrator with experience of working in a customer service environment, utilising and optimising administrative systems and processes.

As the Recruitment Administrator you’ll be at the heart of an encouraging and evolving team, supporting end-to-end recruitment processes and contributing to impactful People Services projects.

Working as the Recruitment Administrator you will be working in a fantastic environment and will need to be able to plan and manage your own time effectively, working to a high degree of accuracy.


DUTIES

Your duties as a Recruitment Administrator will include:

Operational Delivery:

• Collaborate with team members and hiring managers to support the end-to-end recruitment process

• Schedule interviews, manage candidate communications, and handle onboarding and documentation

• Support recruitment activities, including job postings, headhunting, and reference checks

Applicant Tracking System and Talent Data:

• Maintain and update recruitment databases

• Continuously improve ATS functionality and report any anomalies or trends

Trust-wide Project Support:

• Contribute to People Services projects related to Talent Acquisition, helping shape policies and practices for optimal outcomes

One PS Team Contributions:

• Collaborate with the Partnering team and People Services Advisors to address talent pipeline issues and improve services

• Engage in continuous learning, support team development, and stay updated on employment legislation and best practices


CANDIDATE REQUIREMENTS

• Good interpersonal and stakeholder management skills

• Experience in managing and optimising administrative systems and processes

• Demonstrable experience working in a customer service environment

• Ability to work to a high degree of accuracy and pay attention to detail

• Ability to plan and manage their own time effectively


BENEFITS

• Great opportunities for Professional development
• NEST pension scheme (subject to eligibility)
• O2 discounts
• Specsavers corporate eye test vouchers
• Flexible working opportunities
• Eligible for NUS card and CSSC membership
• Cycle-to-work and Electric Vehicle Lease Schemes
• Access to multiple well-being programmes and apps
• Free staff lunch and on-site parking


Pre-employment checks

The organisation is committed to safeguarding and promoting the welfare of children and young people and requires all staff and volunteers to share this commitment. All successful candidates are required to have an Enhanced DBS check unless internally appointed and still within the cycle of DBS re-checks.

Any appointment subsequently made will be subject to the receipt of satisfactory references and other pre-employment checks.


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12620

Full-Time, Permanent Talent Acquisition / Recruitment and Customer Service Jobs, Careers and Vacancies. Find a new job and work in Stanmore, North West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner for a well-established hotel chain based in Central London.

Candidates will need to be available on a Full-Time, Permanent basis.


SALARY: Competitive

LOCATION: Central London (Holborn / Russell Square)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40-48 hours per week, morning, evening and/or night shifts including weekends – flexibility is required for both shifts with day/days off on rotation


JOB OVERVIEW

We have a fantastic new job opportunity for a Full-Time Hotel Receptionist / Customer Service Front of House who has excellent customer service, communication, organisational and administrative skills is required to greet and welcome all guests and potential clients in a courteous and efficient manner.

Working as the Hotel Receptionist / Customer Service Front of House you will manage all incoming reservation enquiries and escalate to the appropriate team member when required. You will also carry out a range of administrative tasks such as updating the room statuses on the system, send end-of-day reports to the Head Office and update guest records.

As the Hotel Receptionist / Customer Service Front of House you will be extremely personable with excellent customer service skills and a helpful, friendly manner.


DUTIES

Your duties and responsibilities as Hotel Receptionist / Customer Service Front of House include:

• Welcome guests upon arrival, help them to register, assign rooms and direct them to the room while informing them of all in-room and Hotel facilities

• Attend to all guests and potential clients at the Front Desk in a courteous and efficient manner

• Answer customer enquiries politely and efficiently

• File and keep all guest registration records secure and confidential

• Update guest records in the PMS system

• Update room statuses on the system

• Ensure all messages and correspondence are passed to guests or the relevant department

• Check and send End-of-Day reports to Head Office daily

• Report any problems with the End-of-Day reports to the Shift-leader or Reception Manager

• To be fully conversant with all telephone and switchboard equipment

• Keep record and be familiar with all extension numbers in the Hotel

• Answer all internal and external telephone calls received at reception within three rings

• Notify the Duty Manager/Front of House Manager/ Guest Relations Manager of the arrival of all VIPs

• Ensure all room moves are dealt with and recorded efficiently

• Be aware of guests’ special requirements and communicate them to relevant departments

• Identify returning and regular clients and make sure their special requirements are met

• Obtain sufficient security before checking in a guest, i.e. card pre-authorisation, cash deposit, clear bill back instruction in writing

• Ensure all bills and room charges are posted correctly

• Ensure correct amount of payment is charged to the guest

• Ensure corrections/adjustments are done correctly and authorised by the Reception Manager/Front of House Manager

• Send all bills of departed guests to Head Office

• Make sure ledger bills are printed with the correct details, including guest title, name, company name, company address, reference number, purchase order number, itemised charges and VAT breakdown, and any other details specified in the correspondence

• Ensure to check desk folios on a regular basis

• Prepare Banking at the end of each shift and ensure all money banked is kept safe and secure for collection

• Perform credit check for all in-house guests at least once per shift and inform the Reception Manager/Front of House manager of any issues

• Take all reservation enquiries by telephone, fax, email and in person in the absence of a Reservations Agent

• Promote and upsell the Hotel facilities aiming to maximise occupancy and revenue

• Be fully conversant with the rate structure and current promotions

• Enter correctly all reservation details into the system

• Be fully conversant with hotel and in-room facilities as well as local attractions, transport routes etc. in order to be able to answer any related customer enquiries

• Accept changes or additions in work hours, which are necessary for the maintenance of uninterrupted service to hotel guests

• Observe and implement procedures of dealing with emergency situations, fire prevention and Health and Safety


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12603

Full Time, Permanent Customer Service and Hospitality Jobs, Careers and Vacancies. Find a new job and work in Central London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Head of Service who is registered with Social Work England, has experience of management and leadership across a range of service areas and of working within a statutory setting as a social work manager/leader is required for well-established organisation based in Wokingham.

This role is known within the organisation as Head of Service - Helping Early, Community & Prevention


SALARY: £72,438 - £79,458 per annum (including market supplement) + Excellent Benefits

LOCATION: Hybrid role – working part from home and part from the office in Wokingham

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 hours per week


JOB OVERVIEW

We have a fantastic new job opportunity for a Head of Service who is registered with Social Work England, has experience of management and leadership across a range of service areas and of working within a statutory setting as a social work manager/leader.

Working as the Head of Service you will be an inspiring and innovative practice leader in this newly created role, leading on strategy and activity within the organisation and across its’ partners. You will ensure there is a robust, evidence-based and transformative approach taken to delivering Prevention and Early Help Services which support families, children and young people.

As the Head of Service you will offer creative, skilled and professionally competent leadership across all aspects of Helping Early, Community and Prevention, which includes early help (Children Centres, family time/contact centre and targeted whole family work), Youth Justice Services and the Multi-Agency Safeguarding Hub, the ‘Front Door’ to Children’s Services.

You will lead on all duties required by legislation, regulation and practice guidance, ensuring that children receive the right support at the right time. Leading early intervention and prevention and the development of partnership working for universal and targeted community-based services, with colleagues, statutory and voluntary partners.


DUTIES

Your duties as the Head of Service include:

• Lead on the development of preventative services and partnership working

• Accountable for the delivery of high quality and effective early intervention and prevention services in respect of children and their families

• Manage all resources within the area in an efficient, effective, and economic manner within a framework of corporate and departmental policies and priorities

• Ensure that prevention targets and performance measures are achieved, as agreed by the organisation and local area

• To horizon-scan and brief the senior leadership team on policy and regulatory changes; identify resultant gaps and address them, ensuring all staff are briefed on change

• Work with the regulator and lead the service though inspection and review from OFSTED, HMIP and CQC

• Work collaboratively with key partners and stakeholders to further develop an effective integrated multi-disciplinary offer of support

• Demonstrate leadership though embedding the Practice and Quality Assurance Framework and its connectedness to supporting the delivery of high-quality services for children


CANDIDATE REQUIREMENTS

• Registered with Social Work England

• Comprehensive understanding of Children Act 1989 and other relevant regulations and guidance

• Experience of working within a statutory setting as a social work manager/leader

• Experience of management and leadership across a range of service areas

• Partnership working, stakeholder management, internal and external

• Degree Level and/or Management Level Qualification highly desirable


BENEFITS

• 31 days annual leave (rising to 36 after 5 years’ service) plus bank holidays
• Local government pension scheme
• Flexible working arrangements
• Employee Assistance Programme
• A range of discounts
• Onsite gym and more!


APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12429

Full-Time, Permanent Children’s Services Lead Jobs, Careers and Vacancies. Find a new job and work in Wokingham, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF IT EXPERIENCE CONSIDERED

As a successful candidate you will need a solid foundation in IT, preferably covering Microsoft technologies.


SALARY: up to £32,000 per annum (depending on experience) + Discretionary Bonus + Benefits (see below)

LOCATION: Hybrid working / 3 Days per Week working from the office in the City of London (Near Liverpool Street and Fenchurch Street Stations) and 2 Days per Week from home.

PLEASE NOTE: This job is 100% Office Based

JOB TYPE: Full-Time, Permanent


ONLINE TEST: To demonstrate your IT acumen and how you compare to hundreds of worthy candidates you’ll need to complete the company’s popular online IT test, which you will be taken to when you apply for this role. Please ensure you leave yourself enough time to complete the test. Your score will also be shown at the end of the test, so you can see how well you did.

Get more than 20 correct is considered good, more the 25 is the pass-mark, and only a select few have scored 30! Wishing you the best of luck with it.


JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Engineer / Service Desk Analyst / IT Technician who has previous experience working on a busy helpdesk resolving first line and / or second line IT support tickets.

Working as IT Support Engineer / Service Desk Analyst / IT Technician you will support prestigious businesses around Microsoft Cloud / Azure, Support Microsoft Environments, IT Security and IT Transformation. The company will provide additional training, but you will need a solid foundation in IT to start with.

As an IT Support Engineer / Service Desk Analyst / IT Technician you will be positive and motivated and thrive on learning and pushing the boundaries of your knowledge while delivering exceptional support to staff of prestigious clients (and “going the extra mile”).


DUTIES

Depending on your level of experience your duties as an IT Support Engineer / Service Desk Analyst / IT Technician will include:

• Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function

• Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures

• Troubleshoot and resolve issues with Microsoft desktop operating systems

• Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes

• Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors and liaise with them as and when required

• Demonstrate you can switch focus between activities to deal with competing demands/call volume

• Manage your time effectively to achieve the best productivity during your working time

• Manage your call queue to the highest standard – prioritise and review regularly to ensure you are on top of the priority tickets, escalating, if needed

• Provide users with regular updates via telephone and the service management platform (ServiceNow)

• Ensure the tickets information are always of the highest standard (both, detail and quality of the written information)

• Proactively follow up with users as you resolve these to confirm the work is completed to their satisfaction


CANDIDATE REQUIREMENTS

• Previous experience working on an IT Help Desk supporting users

• Good Microsoft technical skills

• Excellent customer service skills

• Excellent English written and oral communication skills


DESIRABLE

• Previous experience working within an ITIL environment

• Experience working to SLA’s

• Experience working for a Managed Service Provider

• Windows Server experience

• Microsoft Azure

• Microsoft Active Directory

• DNS and DHCP

• Network troubleshooting skills


BENEFITS

• Annual Salary up to £32,000 per annum + discretionary bonus

• Working in an inclusive environment

• Industry renowned training / certifications (sponsored by the company)

• Wide range of company benefits

• Based in Central London

• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service plus day off on your birthday

And more!


APPLY TODAY…

Once you apply you will be taken to complete an Online Technical Test please give yourself time to complete this. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12314

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in City of London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

First Line | 1st Line | Second Line | 2nd Line | Help Desk | Helpdesk | IT Technical Support

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Customer Service Advisor / Spanish Speaker who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office is required for well-established company based in Brighton, East Sussex.


SALARY: Competitive

LOCATION: Brighton or Remote Based (You can be based anywhere in the UK)

If Brighton based, you would work from the office in the centre of the city.

The company is based in a beautiful, modern office, and some of their benefits include onsite café and bar, Cake Wednesdays, free drinks on Fridays, onsite showers and many more!

JOB TYPE: Full-Time, 1 Year Fixed Term Contract

WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)


ESSENTIAL REQUIREMENT: Candidates MUST have fluent Spanish and English communication skills (both oral and written)

You must also be happy working shifts.


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor who is fluent in oral and written Spanish and English with a great combination of administrative, customer service and organisational / planning skills, as well as a good understanding of Microsoft Office.

Working as the Customer Service Advisor you will provide excellent standard of service to customers through email, phones, and web chat interactions.

As the Customer Service Advisor you will be resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Customer Service Advisor include:

• Providing excellent standard of service to customers through email, phones and web chat interactions communicating in Spanish

• Providing and processing information in response to customer enquiries, concerns and requests in a timely, personable and professional manner

• Resolving customer complaints in a patient, efficient and courteous manner and carrying out remedial action as and when required

• Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution

• Consistently displaying a strong customer focus and “going the extra mile” to achieve a high level of customer satisfaction

• Escalating issues to the Team Leader as necessary

• Escalating regulatory issues to the Compliance Team

• Following up on customer interactions in accordance with Company’s processes and procedures

• Providing guidance to and mentoring junior members of the team

• Liaising with other departments (for instance Payments and Fraud) to resolve customer queries as and when required

• Complying with Company’s policies and procedures at all times, to improve service provided

• Maintaining professionalism in all interactions with clients and colleagues

• Displaying a high level of attention to detail whilst recording and updating account information

• Determining and accurately recording all details of incoming problems

• Monitoring website for errors and testing website after systems updates and new product launches

• Playing an active part in enhancing quality results and performance of the team

• Recommending potential products or services to management by collecting customer information and analysing customer needs

• Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department


CANDIDATE REQUIREMENTS

Essential:

• Excellent verbal and written communication skills in Spanish and English

• Ability to multitask, prioritise and work under pressure

• Excellent accuracy and attention to detail

• Proactive and results-driven approach

• Exceptional problem-solving skills

• Excellent prioritising skills

• Faultless telephone manner

• Customer focus and commitment to service excellence

• Good interpersonal skills and ability to work as part of a team

• Ability to learn quickly in a changing environment

• Diagnostic and Advisory Skills

• Confidence and ability to deal with difficult situations

• Good numeracy skills

• Strong IT skills including good working knowledge of Microsoft Outlook

Desirable:

• Knowledge of online gaming and betting industry

• Interest and knowledge of sports


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C12198

Full-Time, Contract Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work Remotely. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

Data Entry Administrator / Customer Service Data Processing Assistant who has fast and accurate inputting / typing speed with excellent communication and organisational skills is required by a company based in Battersea, South West London.


SALARY: Starting Salary £24,000 per annum, rising to £26,000 per annum after successfully completion of probation period, plus bonus

LOCATION: Hybrid. Your time will be split working remotely from home and spending a couple of days per week in the Battersea office.

PLEASE NOTE: Candidates MUST live within a commutable distance to London.

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Data Entry Administrator / Customer Service Data Processing Assistant who has fast and accurate inputting / typing speed with excellent communication and organisational skills.

Working as the Data Entry Administrator / Customer Service Data Processing Assistant you will be responsible for processing either manual emails or automatic feeds and uploading them quickly and accurately to the company website.

As the Data Entry Administrator / Customer Service Data Processing Assistant you will also be responsible for liaising with property agents to confirm any missing information, checking for duplicates and answering telephone and email enquiries.

As the Data Entry Administrator / Customer Service Data Processing Assistant, you will have a typing speed of at least 45 words per minute in order to process information efficiently, have great written and verbal communication skills and be highly organised.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Data Entry Administrator / Customer Service Data Processing Assistant include:

• Ensure that manual and automatic feeds are uploaded to the website accurately

• Process new feeds efficiently and in the order in which they are received to avoid delays in properties appearing on the website

• Communicating with clientele both written and verbally using excellent communication skills

• Reporting any issues with the functionality of the website to the Support Team

• Uploading properties either manually or from an automatic feed to the website

• Ensuring that all data entered on the website is accurate

• Approving pending images received from agents and arranging them appropriately

• Managing property details by processing property updates

• Contacting agents directly to confirm any missing information

• Checking for duplicates before uploading on to the website to ensure that a property does not appear twice

• Answering the phone/emails and assisting with queries where possible or transferring the query to the relevant person

• Carrying out property checks with agents over the phone when requested

• Carrying out user checks over the phone when required


CANDIDATE REQUIREMENTS

• A typing speed of at least 45 words per minute

• Previous office experience would be preferable

• Good communication skills

• Excellent attention to detail

• Polite and confident telephone manner

• Good organisational skills


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11984

Full-Time, Permanent Admin Jobs, Careers and Vacancies. Find a new job and work in Battersea, South West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

Customer Service Administrator / Administration Assistant who has experience working within a customer services / client relations environment with excellent administrative, organisational and time-management skills is required to join a well-established company.


SALARY: £23,000 per annum

LOCATION: Hybrid Work from Home and 2 - 3 Days per Week from the Office in Port Sunlight

TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week, Monday to Friday, between the core working hours of 8am – 6pm


JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Administrator / Administration Assistant who has experience working within a customer services / client relations environment with excellent administrative, organisational and time-management skills.

Working as the Customer Service Administrator / Administration Assistant you will work as part of the operational support team.

As the Customer Service Administrator / Administration Assistant you will be responsible for efficiently managing various tasks related to case management, health surveillance, client relations, reporting, on-site health program management, and on-site clinic maintenance.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties and responsibilities as the Customer Service Administrator / Administration Assistant include:

Case Management:

• Coordinate and manage occupational health cases, ensuring timely appointments, follow-ups, and effective communication with healthcare professionals

• Maintain accurate and confidential records of employee health assessments, treatment plans, and medical recommendations

Health Surveillance:

• Maintain an up-to-date live version of an Employee Exposure Groups report in collaboration with site

• Organise Health Surveillance programs, offering regular Health Surveillance / Assessment appointments and recall appointments

• Ensure required yearly compliance achievement

• Collaborate with medical professionals and the site to minimise DNA rates and ensure high clinics’ utilisation

Client Relations:

• Serve as the primary point of contact for clients, maintaining positive professional relationships

• Provide efficient updates on live cases to keep key site contacts up to date

• Address client inquiries, provide information on services, and ensure exceptional customer service throughout the engagement

Reporting:

• Prepare comprehensive reports on occupational health metrics, case statistics, Health Surveillance Outcomes, and DNA rates for internal and client review

• Analyse data to identify trends and provide insights for continuous improvement

On-site Health Program Management:

• Plan, implement, and manage on-site health programs tailored to clients' specific needs and requirements

• Collaborate with internal and external stakeholders to ensure successful program execution

On-site Clinic Maintenance:

• Oversee the maintenance and organisation of on-site health clinics, ensuring a clean, safe, and efficient environment

• Coordinate clinic supplies, equipment, and inventory management


CANDIDATE REQUIREMENTS

Essential

• Proven experience in administration, customer service, client relations or a similar role.
• Strong proactive & organisational Skills

• Crisis Management

• Multitasking

• Excellent communication and interpersonal skills to build and maintain strong client relationships

• Reporting experience

• Basic analytical skills

• Proficiency in Microsoft office including Word, Excel, PowerPoint and Outlook

• Organisational skills - good time management and priority setting

• Exemplary Communication skills and good telephone manner

Desirable

• Basic knowledge of clinic maintenance and inventory management to ensure a well-functioning on-site clinic

• Familiarity with case management processes and medical terminology

• Ability to prioritize and manage multiple cases efficiently


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P11664

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Port Sunlight, Wirral, Merseyside, North West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk