Assistant Aftersales Manager - Coventry Ford
Full-time
Manager
West Midlands, CV3 4AA, England
8 months ago
Allen Motor Group are currently looking to employ an Assistant Aftersales Manager to join our Ford dealership in Coventry. You wi.....
Allen Motor Group are currently looking to employ an Assistant Aftersales Manager to join our Ford dealership in Coventry. You will be responsible for assisting the aftersales managers to drive the growth and profitability of the service department, through effective supervision of the service team members. Focusing on maintaining customer loyalty by providing outstanding customer satisfaction. This position is offered on a full-time Monday to Friday & 1 in 3 Saturday AM’s, and reports to the Aftersales Manager. Paying up to £38,000 DOE with an OTE of £50,000.
Why Allen Motor Group?
In addition to a highly attractive basic, OTE & bonus scheme we also offer a range of other benefits including:
Company provided vehicle
30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
Fantastic discounts on MOT’s, services and parts
Life assurance benefit, at no cost to yourself
Discounted gym membership
Retailer discount portal with discounts from some of the UK’s biggest retailers
£500 refer a friend scheme
Full training and support to develop and progress your career with Allen Motor Group
Previous Experience
To be considered for this position will you have strong previous experience as an automotive service/aftersales advisor ideally from a franchised dealership. We also look for the following skills and experience:
Able to work in a busy environment as part of a team
Fantastic organisational skills
Full UK driving licence
An ability to overcome customer issues
Knowledge of warranty procedures is advantageous
Previous management experience is very advantageous
Key Duties and Responsibilities
Assisting the Service Manager in the day-to-day running of the service department, deputising in their absence.
Advising and assisting customers using the company systems and resources to ensure complete customer satisfaction.
Advising customers on appropriate associated sales reported via the electronic vehicle health check and video.
Assisting with the control and co-ordination of courtesy vehicles, including mileage and damage check report.
Ensuring quotes and charges are recorded accurately and invoices are produced/paid in-line with AMG guidelines.
Assisting in the maintenance and control of work in progress and any administrative, service-related tasks.
Working in collaboration with the Sales/ Service department to ensure the cohesive running of the site.
Managing the customer experience to achieve and maintain a high level of satisfaction, and any customer complaints are dealt with in a satisfactory manner and in line with company guidelines.
Ensuring adherence to GDPR guidelines, collating up to date customer data at every interaction.
If you would like to be considered for this opportunity, please do apply now
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