We bring people together in one precinct with distinct lifestyle concepts to provide great food, drink, and entertainment for any day and any time from lunch to late night.
Your role is a really important one, as you’ll be part of our family where you’ll create the first and lasting impression for our guests, and they’ll want to be back time and time again for delicious food, drinks, and hearty conversations with us.
The General Manager responsibilities include formulating overall strategy, managing people and establishing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop, while ensuring our operations continue to uphold the vision of providing excellent service and value-add to our customers. Good candidates are adept leaders with strong business minds and a knack for organization and collaboration.
3 best things about the job:
- Job autonomy and ownership - Our General Manager is self-starter that are empowered to set business priorities, design and plan executions, and enjoy seeing projects through, from start to finish.
- Great central location to work at - To work among the nostalgic shophouses of Emerald Hill Road.
- Fun and collaborative colleagues - To work with a close-knitted team that promotes teamwork and empowerment to provide impeccable customer service
Job Description:
- Responsible for developing, and implementing strategies, including the food and beverage program, to improve the profitability of the bars
- Develop a budget and evaluate business financial performance
- Prepare detailed weekly, quarterly, and yearly business performance reports
- Work with a reporting Outlet Manager to develop operational strategies and execution to ensure the bars continue to meet brand and service guidelines
- Work with Executive Chef to improve and maintain food offerings that would boost brand and profitability strategies
- Plan, evaluate and optimize operations to be efficient and cost-effective on expenses
- Develop sales processes, routines, and metrics to measure the effectiveness of the team
- Be hands-on when needed to review existing organizational efficiency
- Research and develop opportunities and plans, understanding market requirements, identify market trends in F&B and bar scenes, and suggest improvements to achieve the company's goals
- Establish new business plans and teams to develop business opportunities with new potential customers
- Guide other departments in the bars (security and maintenance) to ensure a safe and clean environment
- Constantly reassess staff performance indicators and provide feedback to management and team
- Ensure quality of recruitment and training of staff through the development of operational goals
- Champion staff welfare and a healthy, happy, and service-oriented work culture
- Improve and maintain relationships with suppliers
- Other related ad-hoc duties
Requirements/Experience needed:
- At least 5 to 8 years year of working experience in the hospitality field is required for this position
- At least 5 years of experience leading and coaching a team
- Adaptable, positive mindset and driven to work independently and in a team in a dynamic company
- Excellent communication with leadership skills
- Highly organised with great problem-solving skills
- Proven success in strategic planning, problem-solving, and/or achieving sales target
- Knowledge of F&B management, systems and procedures
- Knowledge of high-end / fine-dining service training, systems and procedures
