POSITION SUMMARY:

Under the clinical supervision of the Department Director and or Manager (or LCSW / LICSW), utilizes clinical social work techniques and theory to provide consultation, assessment, treatment interventions and advocacy for a diverse population of patients and their families. Utilizes a biopsychosocial approach to healthcare, while collaborating with interdisciplinary teams; to provide case management and crisis intervention for a wide range of complex social factors and determinants of health.

Position: Clinical Social Work- MSW

Department: Yawkey 5 Oncology and Hospital at Home       

Schedule: Full Time

Mon-Fri 8a -4:30p

One weekend per month required

One Holiday per year required

** Occasional visits to Quincy, Ma Hub for the Hospital at Home Program but will sit at the main campus of Boston Medical Center.

ESSENTIAL RESPONSIBILITIES / DUTIES:

 ESSENTIAL RESPONSIBILITIES:

• Completes biopsychosocial assessments and other specialized trauma assessments, utilizing the department’s psychosocial assessment tool as a guideline.
• Provides brief, solution-focused interventions and develops safety plans with patients as needed.
• Provides trauma-informed, strengths-based, crisis interventions on behalf of patients and families as needed.
• Develops rapport and maintains effective therapeutic relationships with patients and families.
• Utilize Social Work techniques including motivational interviewing, reflective listening, and trauma-focused cognitive-behavioral treatment to support patients and families.
• Utilizes Social Work techniques and theory to assist patients and families in coping with newly diagnosed and or chronic illness to achieve improved functioning and emotional state.
• Ensures that admitted patients (inpatient) and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
• Communicates and collaborates effectively and proactively with multi-disciplinary medical teams and community providers on behalf of patients and families.
• Screens and assesses patients for needs regarding social determinants of health.
• Screens and assesses to identify protective needs relative to child/disabled/child abuse, intimate partner violence, and community violence.
• Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
• Provides referrals, counseling, case management and advocacy on behalf of patients and families relative to health issues: substance misuse, disabilities, mental health concerns, homelessness and end of life needs.
• Provides consultation and referrals relative to community resources and a broad range of services, including, but not limited to: healthcare support services, social services, financial assistance, child-care, housing, financial entitlements, clothing, transportation, food pantries, etc.

DUTIES:

• Utilizes the electronic health record (EPIC) and other IT interfaces as necessary to track and monitor patients.
• Begins assessment for an inpatient within 24 hours of referral and completes within two interviews or within seven working days of referral.
• Begins assessment for an outpatient as soon as patient permits and completes within two interviews.
• Completes assessment for an Emergency Department patient within four hours of discharge.
• Complies with departmental, regulatory, and professional requirements for documentation and data collection.  Submits department statistics and other records and reports within required time frames; when required.
• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
• Notes in medical record the exclusion of critical patient information and its availability.
• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
• Participates in social work committees and departmental work groups.
• Provides other administrative and special project assistance as required or assigned.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Attends hospital required and relevant meetings, training sessions or activities, as assigned.
• Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency.
• Maintains competency in areas of responsibility to ensure quality of care.
• Ensure that MSW licensure remains active by obtaining continuing education units (CEUs) and in good standing. 
• All MSW and LCSW full-time social workers receive weekly supervision.
• All full-time social workers receive monthly administrative supervision.
• All full-time social workers are provided with monthly group supervision.

OTHER DUTIES:

• Performs other duties assigned or as necessary.
• Is flexible and adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Utilizes hospital's behavioral standards, guided by the NASW Social Work Code of Ethics, as the basis for decision making and to facilitate the hospital’s goals and mission.
• Follows established hospital infection control and safety procedures.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Requires that Master’s Degree (MSW) from an accredited School of Social Work be obtained prior to employment.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must sit for the Massachusetts Licensed Clinical Social Worker (LCSW) Certification exam within the first 90 days from date of hire. Must obtain Massachusetts Licensed Clinical Social Worker (LCSW) Certification within 6 months of hire.

EXPERIENCE:

Requires level of knowledge of Social Work process and community resources and agencies in relation to health, illness, and disability, generally acquired through one to two years on-the-job training.  Pre MSW experience will be considered.

KNOWLEDGE AND SKILLS:

• Knowledge of community resources and agencies that serve the adults, children and families.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families.
• Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued).
• Ability to work independently and in an interdisciplinary team.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Bicultural/Bilingual competency a plus.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e. MS Word, Excel, Outlook) and web browsers.

SOCWKR

Equal Opportunity Employer/Disabled/Veterans

The CHC Certified Pharmacy Technician is responsible for providing pharmacy services which include, but are not limited to preparing and distributing pharmaceuticals, including Compounded Sterile Preparations (CSP), performing inventory control and compliance audits, providing customer service, and maintaining pharmacy records. The CHC Certified Pharmacy Technician works under the direct supervision of the Manager and/or Pharmacists to ensure delivery of high quality patient focused pharmacy service.

The Certified Pharmacy Technician is a fully-trained technician position designed to utilize and extend knowledge and competencies while performing pharmacy functions in the clinic. This person must be self-motivated, have a strong work ethic, must support a healthy work environment through his or her actions, and must facilitate the clinics mission.

ESSENTIAL RESPONSIBILITIES/DUTIES:

• Provides the highest level of customer service, including answering the telephone, greeting customers and guests in person and in any other interaction.
• Assist with medication preparation, which includes:
  • Preparing product for use, including packaging, repacking, compounding, bar-coding, or any other manipulation.
  • Performing medication preparation in accordance with law, regulation, accreditation standards, and hospital policy or procedure, including participating in a double check system for all preparation.
  • Delivers product to patient care areas, maintaining integrity, security and confidentiality at all times.
• Maintains proficiency and is comfortable with technology, including but not limited to automated dispensing machines (e.g. Pyxis, prepackers), robotics, barcoding systems (e.g. Verify), computer applications, and other pharmacy and general technology solutions.
• Sustains the operational and distributive functions of the department.
• Responsible for ensuring compliance with all federal, state and local laws, rules and regulations, as well as compliance with all accreditation standards.
• Maintains knowledge and adherence to all policies and procedures of the department and the organization.
• Provides assistance with inventory control (receiving, stocking, replenishment)
• Receives product (e.g. from wholesalers, direct shipments etc.) and stocking the product in accordance with laws and regulations for storage of product and in accordance with hospital policy.
• Checks all product to ensure it is in date and appropriate for use in accordance with processes developed by department leadership
• Monitors and replenishes stock of medications and supplies, and communicating ordering needs with pharmacists and/or purchaser in accordance with departmental procedures.
• Maintains work area and related areas (e.g. medication rooms, clinic storage areas) in order, as required to keep pharmacy clean, orderly, safe and compliant.
• Develops performance or quality improvement initiatives by creating ideas and participating in initiating and executing projects.
• Participates in ongoing performance and/or quality improvement initiatives through active participation and cooperation with the execution of ideas.

EDUCATION:

Requires a high school diploma or State accepted equivalency (GED). College training (AD, BA, BS) or technician training school diploma preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must be registered as a Pharmacy Technician with the MA Board of Pharmacy upon start date.

Must also have national certification (CPT) from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT) within 6 months of start date.

EXPERIENCE:

Requires 2-3 years' experience with at least one year pharmacy related experience.  3+ years' of experience preferred

KNOWLEDGE AND SKILLS:

• Work requires effective interpersonal skills to interact appropriately patients, families/visitors, colleagues, and others.
• Ability to speak the English language, read, interpret and follow complicated verbal and written instruction with precision, accuracy and dependability.
• Additional language skills (beyond that of English) appropriate to the patient population served is very helpful.
• Ability to multi-task, prioritize essential tasks and meet deadlines.
• Strong math skills required; ability to perform work accurately and pay attention to details, including being able to perform general mathematical functions (addition, subtraction, multiplication, division, percentages, ratios & proportions).
• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
• Must maintain the required level of competency to perform the essential duties and responsibilities.

Equal Opportunity Employer/Disabled/Veterans

The CHC Certified Pharmacy Technician is responsible for providing pharmacy services which include, but are not limited to preparing and distributing pharmaceuticals, including Compounded Sterile Preparations (CSP), performing inventory control and compliance audits, providing customer service, and maintaining pharmacy records. The CHC Certified Pharmacy Technician works under the direct supervision of the Manager and/or Pharmacists to ensure delivery of high quality patient focused pharmacy service.

The Certified Pharmacy Technician is a fully-trained technician position designed to utilize and extend knowledge and competencies while performing pharmacy functions in the clinic. This person must be self-motivated, have a strong work ethic, must support a healthy work environment through his or her actions, and must facilitate the clinics mission.

ESSENTIAL RESPONSIBILITIES/DUTIES:

• Provides the highest level of customer service, including answering the telephone, greeting customers and guests in person and in any other interaction.
• Assist with medication preparation, which includes:
  • Preparing product for use, including packaging, repacking, compounding, bar-coding, or any other manipulation.
  • Performing medication preparation in accordance with law, regulation, accreditation standards, and hospital policy or procedure, including participating in a double check system for all preparation.
  • Delivers product to patient care areas, maintaining integrity, security and confidentiality at all times.
• Maintains proficiency and is comfortable with technology, including but not limited to automated dispensing machines (e.g. Pyxis, prepackers), robotics, barcoding systems (e.g. Verify), computer applications, and other pharmacy and general technology solutions.
• Sustains the operational and distributive functions of the department.
• Responsible for ensuring compliance with all federal, state and local laws, rules and regulations, as well as compliance with all accreditation standards.
• Maintains knowledge and adherence to all policies and procedures of the department and the organization.
• Provides assistance with inventory control (receiving, stocking, replenishment)
• Receives product (e.g. from wholesalers, direct shipments etc.) and stocking the product in accordance with laws and regulations for storage of product and in accordance with hospital policy.
• Checks all product to ensure it is in date and appropriate for use in accordance with processes developed by department leadership
• Monitors and replenishes stock of medications and supplies, and communicating ordering needs with pharmacists and/or purchaser in accordance with departmental procedures.
• Maintains work area and related areas (e.g. medication rooms, clinic storage areas) in order, as required to keep pharmacy clean, orderly, safe and compliant.
• Develops performance or quality improvement initiatives by creating ideas and participating in initiating and executing projects.
• Participates in ongoing performance and/or quality improvement initiatives through active participation and cooperation with the execution of ideas.

EDUCATION:

Requires a high school diploma or State accepted equivalency (GED). College training (AD, BA, BS) or technician training school diploma preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must be registered as a Pharmacy Technician with the MA Board of Pharmacy upob start date

Must also have national certification (CPT) from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT) within 6 months from start date.

EXPERIENCE:

Requires 2-3 years' experience with at least one year pharmacy related experience.  3+ years' of experience preferred

KNOWLEDGE AND SKILLS:

• Work requires effective interpersonal skills to interact appropriately patients, families/visitors, colleagues, and others.
• Ability to speak the English language, read, interpret and follow complicated verbal and written instruction with precision, accuracy and dependability.
• Additional language skills (beyond that of English) appropriate to the patient population served is very helpful.
• Ability to multi-task, prioritize essential tasks and meet deadlines.
• Strong math skills required; ability to perform work accurately and pay attention to details, including being able to perform general mathematical functions (addition, subtraction, multiplication, division, percentages, ratios & proportions).
• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
• Must maintain the required level of competency to perform the essential duties and responsibilities.

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Utilizing clinical social work techniques and theory, consults on, assesses, and intervenes with high-risk patients and their families regarding the impact/amelioration of emotional and social problems. Duties also include, but are not limited to, conducting psychosocial assessments, making a psychosocial diagnosis, planning and implementing effective treatments, evaluation, education, supervision, coaching and mentoring of the patient (client) and family members. The position consults with, collaborates and communicates with a wide range of social, governmental and legal agencies, courts, schools, clinics, other hospitals, physicians and other sources in the overall care of the patient.

Position: Clinical Social Work-LCSW

Department: Social Workers, 4th Floor Menino      

Schedule: Full Time

Schedule Monday -Friday 8am-4:30pm

One Weekend Per Month Required

One Holiday Per Year Required

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assesses patient and family to ascertain those emotional and social problems. Utilizes the department’s psychosocial assessment tool as a guideline.
• Identifies those issues which must be addressed during the patient’s care, and formulates plan.
• Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
• Identifies need to involve patient’s family through the initial assessment process and attempts contact on same day, if indicated.
• Consults and collaborates with healthcare team members to insure that patient’s emotional and social  needs are addressed.
• Provides for psychotherapeutic treatment and/or psychosocial support to patient and family to reduce the impact of identified problems.
• Ensures that inpatient and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
• Utilizes Social Work technique and theory to assist patient and family in coping with illness or social problem to achieve improved functioning and emotional state.
• Begins assessment for an inpatient within 24 hours of referral and completes within two interviews or within seven working days of referral. Begins assessment for an outpatient as soon as patient permits and completes within two interviews. Completes assessment for an Emergency Department patient within four hours of discharge.
• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
• Notes in medical record the exclusion of critical patient information and its availability.
• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
• Provides clinical supervision to other department personnel , as assigned.
• Complies with departmental, regulatory and professional requirements for documentation recording, and data collection.
• Submits department statistics and other records and reports within required time frames.
• Maintains competency in areas of responsibility to ensure quality care.
• Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency.
• Obtains continuing education units necessary to maintain licensure.
• Assists management in the operation of a quality department by participating in department programs and complying with department policies and procedures.
• Supports graduate and undergraduate training programs by supervising MSW and BSW students (per assignment).
• Identifies weaknesses in operation and recommends improvements.
• Works diligently on department committees, per Director’s appointments.
• Represents department throughout hospital and outside community regarding department’s practice and field of social work.
• Regularly maintains work area and equipment in a neat and orderly manner; assists in the cleaning and organizing of department on own initiative and reports any malfunctioning equipment as observed by supervisor.
• Maintains a complete understanding of emergency procedures.
• Conforms to hospital standards of conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Notifies supervisor when patients in age group not regularly served are present, and seeks assistance from individuals with the knowledge of the specialized needs of such patient age groups.

OTHER DUTIES:

• Performs other duties as needed.
• Utilizes hospital's behavioral standards as the basis for decision making and to facilitate the hospital’s mission.
• Follows established hospital infection control and safety procedures.

JOB REQUIREMENTS

EDUCATION:

Requires Master’s Degree from an accredited school of Social Work.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a Massachusetts Licensed Certified Social Worker (or obtained within six months of employment).

EXPERIENCE:

Requires level of knowledge of Social Work process and community resources and agencies in relation to health, illness, and disability, generally acquired through one to two years on-the-job training.

KNOWLEDGE AND SKILLS:

• Knowledge of community resources and agencies that serve the children and families.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families, and to supervise graduate students.
• Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued).
• Ability to work in an interdisciplinary team.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Bicultural/Bilingual competency a plus.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e. MS Word, Excel, Outlook) and web browsers

SOCWKR

Equal Opportunity Employer/Disabled/Veterans

The CHC Certified Pharmacy Technician is responsible for providing pharmacy services which include, but are not limited to preparing and distributing pharmaceuticals, including Compounded Sterile Preparations (CSP), performing inventory control and compliance audits, providing customer service, and maintaining pharmacy records. The CHC Certified Pharmacy Technician works under the direct supervision of the Manager and/or Pharmacists to ensure delivery of high quality patient focused pharmacy service.

The Certified Pharmacy Technician is a fully-trained technician position designed to utilize and extend knowledge and competencies while performing pharmacy functions in the clinic. This person must be self-motivated, have a strong work ethic, must support a healthy work environment through his or her actions, and must facilitate the clinics mission.

ESSENTIAL RESPONSIBILITIES/DUTIES:

• Provides the highest level of customer service, including answering the telephone, greeting customers and guests in person and in any other interaction.
• Assist with medication preparation, which includes:
  • Preparing product for use, including packaging, repacking, compounding, bar-coding, or any other manipulation.
  • Performing medication preparation in accordance with law, regulation, accreditation standards, and hospital policy or procedure, including participating in a double check system for all preparation.
  • Delivers product to patient care areas, maintaining integrity, security and confidentiality at all times.
• Maintains proficiency and is comfortable with technology, including but not limited to automated dispensing machines (e.g. Pyxis, prepackers), robotics, barcoding systems (e.g. Verify), computer applications, and other pharmacy and general technology solutions.
• Sustains the operational and distributive functions of the department.
• Responsible for ensuring compliance with all federal, state and local laws, rules and regulations, as well as compliance with all accreditation standards.
• Maintains knowledge and adherence to all policies and procedures of the department and the organization.
• Provides assistance with inventory control (receiving, stocking, replenishment)
• Receives product (e.g. from wholesalers, direct shipments etc.) and stocking the product in accordance with laws and regulations for storage of product and in accordance with hospital policy.
• Checks all product to ensure it is in date and appropriate for use in accordance with processes developed by department leadership
• Monitors and replenishes stock of medications and supplies, and communicating ordering needs with pharmacists and/or purchaser in accordance with departmental procedures.
• Maintains work area and related areas (e.g. medication rooms, clinic storage areas) in order, as required to keep pharmacy clean, orderly, safe and compliant.
• Develops performance or quality improvement initiatives by creating ideas and participating in initiating and executing projects.
• Participates in ongoing performance and/or quality improvement initiatives through active participation and cooperation with the execution of ideas.

EDUCATION:

Requires a high school diploma or State accepted equivalency (GED). College training (AD, BA, BS) or technician training school diploma preferred.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must be registered as a Pharmacy Technician with the MA Board of Pharmacyupon start date.

Must also have national certification (CPT) from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT) within 6 months from start date.

EXPERIENCE:

Requires 2-3 years' experience with at least one year pharmacy related experience.  3+ years' of experience preferred

KNOWLEDGE AND SKILLS:

• Work requires effective interpersonal skills to interact appropriately patients, families/visitors, colleagues, and others.
• Ability to speak the English language, read, interpret and follow complicated verbal and written instruction with precision, accuracy and dependability.
• Additional language skills (beyond that of English) appropriate to the patient population served is very helpful.
• Ability to multi-task, prioritize essential tasks and meet deadlines.
• Strong math skills required; ability to perform work accurately and pay attention to details, including being able to perform general mathematical functions (addition, subtraction, multiplication, division, percentages, ratios & proportions).
• Basic computer proficiency inclusive of ability to access, enter, and interpret computerized data/information.
• Must maintain the required level of competency to perform the essential duties and responsibilities.

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Performs complex administrative duties in preparation and completion of all fiscal and administrative projects. Responsible for all aspects of office operations including preparation of presentations, spreadsheets, charts, correspondence, scheduling meetings, managing calendars, maintaining office inventory, ordering supplies, taking minutes of meetings, sorting and distributing mail, responding to inquiries, triaging and routing calls, maintaining and updating contract database, assisting with new hire processing and other personnel related items. Serves as the resident expert on department policies & procedures.

Position: Senior Administrative Coordinator       

Department: Human Resources

Schedule: Full Time

General Functions

• Serves as the key support for the HR department ensuring the department operates in an effective, efficient, and professional manner.  Provides administrative support for HR leadership team including calendar management and support and coverage to the CHRO as needed in the absence of the HR Executive Admin.
• Oversees/coordinates specific projects; provides leadership in project management; gathers deliverables from required constituents; tracks, analyzes, and makes recommendations or raises concerns proactively and provides issue resolution.
• Acts as liaison between HR departments and makes independent decisions to ensure adherence to procedures. 
• Provides HR administrative support to the department(s), including, but not limited to: scheduling appointments, scheduling meetings, taking meeting notes, following up on meeting-generated tasks, preparing documents, spreadsheets and presentation slides. 
• Independently composes high level correspondence and documentation of professional quality. Edits and proofreads written materials as needed and verifies the validity of data for all documents and reports prior to submission/distribution. 
• Maintains departmental calendars as needed accurately with particular attention to preventing scheduling conflicts.
• Organizes and coordinates departmental meetings or committees, including reserving conference rooms, sending and tracking invitations, procuring food and beverage if necessary and ensuring vendor payment. Sets up room and equipment (such as conference calls, audio-visual equipment, projector, etc., as needed).
• Prepares meeting agenda; prepares and distributes information packages required for meetings. Takes and prepares minutes of meetings as needed.  Ensures that minutes and other written documents are professional and accurate.
• Makes registration and travel arrangements, including hotel reservations.  Provides written itineraries for all travel plans.
• Handles telephone calls in a professional, courteous speaking manner; determines nature of all calls and initiates appropriate disposition.  Assures that all messages are accurate and forwarded promptly to the appropriate party.
• Deals discreetly with highly sensitive, confidential written, electronic, and oral communications concerning staff, department, and hospital matters. Exercises discretion and independent judgment with respect to matters of significance to the department and the institution.
• Serves as the department administrative expert with regards to compliance policies & departmental procedures.
• Manages purchasing, invoices and accounts payable for the department. 
• Monitors and maintains inventory of office supplies and equipment.  Purchases supplies as needed and stays within established budget. Keeps office equipment in working order and contacts IT or service provider, as necessary, for repairs or replacements.
• Maintains the monthly schedule for department coverage.  Maintains matrix of hours worked, leaves and vacation/sick time for the Department.  Submits weekly timesheets to manager, and when authorized by the Director, submits timesheets to Payroll department.

• May perform office related duties such as picking up mail, categorizing and delivering mail, storing and distributing office supplies, handling faxes, scanning, filing, photocopying collating materials, maintaining the update of policy manuals, etc.

Departmental Services

• Provides day to day administrative support to HR department and HR Business Partners including but not limited to;
  • Acting as a point of contact for escalated inquiries from the HR service center, managers and employees, liaises with HR centers of excellence (payroll, HRIS, benefits, absence management, etc.) to answer inquiries and resolve issues related to payroll, time and attendance, leave administration, HRIS systems, processes and policies.
  • Accurately processes employee changes in Workday including promotions, transfers, salary adjustments, bonus payments and separations. Produces supporting documentation such as promotion letters.
  • Coordinates employee separations with IT and Payroll. Ensures employees receive pertinent separation information.
  • Assists with job description creation/updates and compensation market analysis process
  • Assists with stay and exit interviews
  • Responds to unemployment claims
• Works closely with the HR leadership team on various HR related projects and data requests including but not limited to;
  • Coordination of employee engagement surveys including initial employee data collection/scrubbing/submission, dissemination of results to leaders and action planning process
  • Provides support for the annual performance review program
  • Working closely with Corporate Communications, coordinates annual service award and recognition programs.
  • Responsible for planned and ad hoc reporting and analytics requests such as turnover, EEO, department specific headcount
  • Routinely audits HRIS systems and reports to ensure data integrity
• Provides back up support to Talent Acquisition or other HR COE teams as needed.
• Perform other duties as assigned.

Cover Letter is strongly  recommended with your application.

JOB REQUIREMENTS

EDUCATION:

HS/GED plus 7 + years relevant HR and/or administrative experience or

Associates plus 5+ years relevant HR and/or administrative experience or

Bachelors with at least 3 years relevant HR and/or administrative experience including at least 1 year of experience in an HR coordinator/specialist role

EXPERIENCE:

Minimum 3 years experience in medical or healthcare institutions, ideally in academic medicine.

KNOWLEDGE AND SKILLS:

• Requires a significant level of analytical ability to develop and analyze budgets and to develop related justification.
• Ability to work independently, to prioritize work, to anticipate deadlines, and to concentrate on and pay attention to detail.
• Exemplary written and verbal communication skills; pleasant, courteous, and helpful telephone manner and professional demeanor for favorable "first impression".
• Strong interpersonal skills necessary to be socially perceptive in accepting, relaying, and respecting confidential information, communicating policies and procedures, and dealing with individuals from variety of disciplines and diverse backgrounds, including influential people.
• Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers.
• Experience with statistical analysis tools a plus.
• Excellent record-keeping skills, office organizational skills, and computer literacy necessary for entering and manipulating statistical data, creating schedules, and maintaining detailed, accurate, and complete records of departmental activities and confidential personnel/training records.
• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans

Position: Project Management Specialist, Emergency Medicine    

Location: Boston, MA

Schedule: 40 hours per week

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.  

POSITION SUMMARY:

The Project Management Specialist will have responsibility/accountability for establishing operational and administrative infrastructure within the Research Section of the Emergency Department.  Manages a variety of projects including  department specific newsletters,  publications, Research Section  website, IRB protocols, grant submissions and  administration.  Additionally, responsible for managing and assessing quality across multiple projects to ensure overall program success.

JOB RESPONSIBILITIES

Administrative

• Works with other department management to ensure that the Research Section operates in an effective, efficient, and professional manner.
• Schedules/coordinates logistics of meetings for Research faculty and staff.
• Responsible for controlling supply costs and proactively identifying cost-effective alternatives within budget constraints.
• Provides ongoing budget vs. actual revenue and expense variance analysis through review of both standard reports and reports specifically for project as assigned

General Management

• Acts as liaison to support staff, managers and directors within the Emergency Medicine Department to ensure team satisfaction.
• Contributes to an environment that fosters creativity, supports accomplishment of team goals and enables team members to work effectively.
• Handles transitions of new departmental staff members to ease into the new work environment.
• Provides direction for Medical Students completing research elective.

Project Management

• Oversees/coordinates specific projects in various operational areas within the Emergency Medicine Research Section..
• Provides leadership in project management and program office operations and methodologies. Maintains masterwork plan of Research Section.
• Tracks, analyzes, and makes recommendations on status reports, issue resolution, and program actual against project charter, budget, and/or plan.
• Standardizes and integrates plans, approaches, and deliverables across projects. Defines and communicates framework/templates for deliverables.
• Raises deliverable quality concerns or questions to appropriate level; ensures appropriate content/structure is contained within the deliverable.

4) Self Development

• Reinforces department’s image in the project environment.
• Maximizes use of training resources to accelerate or advance one’s own productivity and Identifies additional opportunity for improvement.
• Develops competencies as related to position.

5) Team Building and Participation

• Promotes project team efforts and shares sense of purpose so that work is synchronized and concurrent, knowledge is shared, and seamless services are provided.
• Fosters an environment of camaraderie.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree required; degree in health administration preferred.  In some areas, equivalent work experience, particularly in healthcare, may substitute for education.

EXPERIENCE:

• Three to five years minimum of project or healthcare administration experience.

KNOWLEDGE AND SKILLS:

• Strong computer skills are essential (high level Microsoft Office products to include:  PowerPoint/Excel/Word /Access, as well as Outlook, and Visio).
• Outstanding communication skills, interpersonal skills, and the ability to build value-added relationships with individuals at all levels while providing superior customer service.
• Positive contributor and a strong commitment to quality are essential.
• Strong time management, organizational skills and the ability to multitask are a must.
• Excellent judgment, with strong analytical and detail-oriented skills, is essential.

JOB BENEFITS:

• Competitive pay
• Tuition reimbursement and tuition remission programs
• Highly subsidized medical, dental, and vision insurance options
• Career Advancement/Professional Development: Access a wealth of ongoing training and development opportunities that will not only enhance your skills but also expand your knowledge base especially for individuals pursuing careers in medicine or biomedical research.
• Pioneering Research: Engage in groundbreaking research projects that are driving the forefront of biomedical science.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Utilizing clinical social work techniques and theory, consults on, assesses, and intervenes with high-risk patients and their families regarding the impact/amelioration of emotional and social problems. Duties also include, but are not limited to, conducting psychosocial assessments, making a psychosocial diagnosis, planning and implementing effective treatments, evaluation, education, supervision, coaching and mentoring of the patient (client) and family members. The position consults with, collaborates and communicates with a wide range of social, governmental and legal agencies, courts, schools, clinics, other hospitals, physicians and other sources in the overall care of the patient.

Position: Clinical Social Work- LCSW

Department: Yawkey 5 Oncology and Hospital at Home      

Schedule: Full Time

Mon-Fri 8a -4:30p

One weekend per month required

One Holiday per year required

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assesses patient and family to ascertain those emotional and social problems. Utilizes the department’s psychosocial assessment tool as a guideline.
• Identifies those issues which must be addressed during the patient’s care, and formulates plan.
• Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
• Identifies need to involve patient’s family through the initial assessment process and attempts contact on same day, if indicated.
• Consults and collaborates with healthcare team members to insure that patient’s emotional and social  needs are addressed.
• Provides for psychotherapeutic treatment and/or psychosocial support to patient and family to reduce the impact of identified problems.
• Ensures that inpatient and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
• Utilizes Social Work technique and theory to assist patient and family in coping with illness or social problem to achieve improved functioning and emotional state.
• Begins assessment for an inpatient within 24 hours of referral and completes within two interviews or within seven working days of referral. Begins assessment for an outpatient as soon as patient permits and completes within two interviews. Completes assessment for an Emergency Department patient within four hours of discharge.
• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
• Notes in medical record the exclusion of critical patient information and its availability.
• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
• Provides clinical supervision to other department personnel , as assigned.
• Complies with departmental, regulatory and professional requirements for documentation recording, and data collection.
• Submits department statistics and other records and reports within required time frames.
• Maintains competency in areas of responsibility to ensure quality care.
• Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency.
• Obtains continuing education units necessary to maintain licensure.
• Assists management in the operation of a quality department by participating in department programs and complying with department policies and procedures.
• Supports graduate and undergraduate training programs by supervising MSW and BSW students (per assignment).
• Identifies weaknesses in operation and recommends improvements.
• Works diligently on department committees, per Director’s appointments.
• Represents department throughout hospital and outside community regarding department’s practice and field of social work.
• Regularly maintains work area and equipment in a neat and orderly manner; assists in the cleaning and organizing of department on own initiative and reports any malfunctioning equipment as observed by supervisor.
• Maintains a complete understanding of emergency procedures.
• Conforms to hospital standards of conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Notifies supervisor when patients in age group not regularly served are present, and seeks assistance from individuals with the knowledge of the specialized needs of such patient age groups.

OTHER DUTIES:

• Performs other duties as needed.
• Utilizes hospital's behavioral standards as the basis for decision making and to facilitate the hospital’s mission.
• Follows established hospital infection control and safety procedures.

JOB REQUIREMENTS

EDUCATION:

Requires Master’s Degree from an accredited school of Social Work.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a Massachusetts Licensed Certified Social Worker (or obtained within six months of employment).

EXPERIENCE:

Requires level of knowledge of Social Work process and community resources and agencies in relation to health, illness, and disability, generally acquired through one to two years on-the-job training.

KNOWLEDGE AND SKILLS:

• Knowledge of community resources and agencies that serve the children and families.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families, and to supervise graduate students.
• Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued).
• Ability to work in an interdisciplinary team.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Bicultural/Bilingual competency a plus.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e. MS Word, Excel, Outlook) and web browsers

SOCWKR

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Under the clinical supervision of the Department Director and or Manager (or LCSW / LICSW), utilizes clinical social work techniques and theory to provide consultation, assessment, treatment interventions and advocacy for a diverse population of patients and their families. Utilizes a biopsychosocial approach to healthcare, while collaborating with interdisciplinary teams; to provide case management and crisis intervention for a wide range of complex social factors and determinants of health.

Position: Clinical Social Work-MSW

Department: Menino 4th Floor     

Schedule: Full Time

Schedule Monday-Friday 8a-4:30p

One Weekend Per Month Required

One Holiday Per Year Required

ESSENTIAL RESPONSIBILITIES / DUTIES:

 ESSENTIAL RESPONSIBILITIES:

• Completes biopsychosocial assessments and other specialized trauma assessments, utilizing the department’s psychosocial assessment tool as a guideline.
• Provides brief, solution-focused interventions and develops safety plans with patients as needed.
• Provides trauma-informed, strengths-based, crisis interventions on behalf of patients and families as needed.
• Develops rapport and maintains effective therapeutic relationships with patients and families.
• Utilize Social Work techniques including motivational interviewing, reflective listening, and trauma-focused cognitive-behavioral treatment to support patients and families.
• Utilizes Social Work techniques and theory to assist patients and families in coping with newly diagnosed and or chronic illness to achieve improved functioning and emotional state.
• Ensures that admitted patients (inpatient) and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
• Communicates and collaborates effectively and proactively with multi-disciplinary medical teams and community providers on behalf of patients and families.
• Screens and assesses patients for needs regarding social determinants of health.
• Screens and assesses to identify protective needs relative to child/disabled/child abuse, intimate partner violence, and community violence.
• Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
• Provides referrals, counseling, case management and advocacy on behalf of patients and families relative to health issues: substance misuse, disabilities, mental health concerns, homelessness and end of life needs.
• Provides consultation and referrals relative to community resources and a broad range of services, including, but not limited to: healthcare support services, social services, financial assistance, child-care, housing, financial entitlements, clothing, transportation, food pantries, etc.

DUTIES:

• Utilizes the electronic health record (EPIC) and other IT interfaces as necessary to track and monitor patients.
• Begins assessment for an inpatient within 24 hours of referral and completes within two interviews or within seven working days of referral.
• Begins assessment for an outpatient as soon as patient permits and completes within two interviews.
• Completes assessment for an Emergency Department patient within four hours of discharge.
• Complies with departmental, regulatory, and professional requirements for documentation and data collection.  Submits department statistics and other records and reports within required time frames; when required.
• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
• Notes in medical record the exclusion of critical patient information and its availability.
• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
• Participates in social work committees and departmental work groups.
• Provides other administrative and special project assistance as required or assigned.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Attends hospital required and relevant meetings, training sessions or activities, as assigned.
• Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency.
• Maintains competency in areas of responsibility to ensure quality of care.
• Ensure that MSW licensure remains active by obtaining continuing education units (CEUs) and in good standing. 
• All MSW and LCSW full-time social workers receive weekly supervision.
• All full-time social workers receive monthly administrative supervision.
• All full-time social workers are provided with monthly group supervision.

OTHER DUTIES:

• Performs other duties assigned or as necessary.
• Is flexible and adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions.
• Utilizes hospital's behavioral standards, guided by the NASW Social Work Code of Ethics, as the basis for decision making and to facilitate the hospital’s goals and mission.
• Follows established hospital infection control and safety procedures.

 (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Requires that Master’s Degree (MSW) from an accredited School of Social Work be obtained prior to employment.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Must sit for the Massachusetts Licensed Clinical Social Worker (LCSW) Certification exam within the first 90 days from date of hire. Must obtain Massachusetts Licensed Clinical Social Worker (LCSW) Certification within 6 months of hire.

EXPERIENCE:

Requires level of knowledge of Social Work process and community resources and agencies in relation to health, illness, and disability, generally acquired through one to two years on-the-job training.  Pre MSW experience will be considered.

KNOWLEDGE AND SKILLS:

• Knowledge of community resources and agencies that serve the adults, children and families.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families.
• Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued).
• Ability to work independently and in an interdisciplinary team.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Bicultural/Bilingual competency a plus.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e. MS Word, Excel, Outlook) and web browsers.

SOCWKR

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Utilizing clinical social work techniques and theory, consults on, assesses, and intervenes with high-risk patients and their families regarding the impact/amelioration of emotional and social problems. Duties also include, but are not limited to, conducting psychosocial assessments, making a psychosocial diagnosis, planning and implementing effective treatments, evaluation, education, supervision, coaching and mentoring of the patient (client) and family members. The position consults with, collaborates and communicates with a wide range of social, governmental and legal agencies, courts, schools, clinics, other hospitals, physicians and other sources in the overall care of the patient.

Position: Clinical Social Worker    

Department: Social Workers, ED

Schedule: Per Diem Eve/Night/Weekends 

*** Evening, Overnight, Weekend Availability Needed

One Weekend Shift Per Month Required

One or Two Holidays Per Year Req

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Assesses patient and family to ascertain those emotional and social problems. Utilizes the department’s psychosocial assessment tool as a guideline.
• Identifies those issues which must be addressed during the patient’s care, and formulates plan.
• Completes biopsychosocial assessments and other specialized trauma assessments.
• Provides trauma informed, strengths-based interventions on behalf of patients and their families.
• Communicates effectively and proactively with providers, nurses and other healthcare professionals and team members in the Emergency Department.
• Initiates and manages meetings with families who are dealing with catastrophic news: disease progression, traumatic incidents, and loss/bereavement.
• Supports patients and families who are in crisis; initiates family meetings with ED providers.
• Interacts independently and effectively with providers, nurses, and other ED healthcare professionals on behalf of patients and families.
• Responds to P1 and P2 traumas promptly and assists the team in identifying patients and next of kin.
• Provides case management and advocacy on behalf of patients and families.
• Collaborates with multi-disciplinary teams and community providers on behalf of patients and families.
• Assesses safety risks and provides brief, solution-focused interventions and safety plans with patients as needed.
• Uses techniques including motivational interviewing, reflective listening, and trauma-focused cognitive behavioral treatment to support patients and families
• Provides crisis intervention and problem solving support to patients and families in crisis.
• Provides information, referrals, and counseling relative to: health issues, child protection needs, family violence, illness, community violence, substance use/abuse, disabilities, mental health concerns, bereavement and family homelessness.
• Collaborates effectively with other BMC programs to support patients and families, including: VIAP, CVRT, Safety & Support, and Elders Living at Home.
• Collaborates effectively with community agencies: BPD, BHA, BMH, Elder Services, Disabled Persons Protection Commission, DCF, DMH, DDS, DHCD, and Mass Rehab Commission/SHIP program.
• Responds promptly to consult requests and referrals for social work supports.
• Reaches out ED staff for referrals if consult requests are completed.
• Uses clinical and time management skills to triage cases and prioritize patients with the most time-sensitive needs.
• Communicates with ED colleagues and Social Work Manager on call to consult on questions and concerns.
• Provides education, crisis intervention and emotional support to patients, families, and ED staff as needed.
• Develops and maintains effective therapeutic relationships with patients and families.
• Screens and assesses patients for needs regarding social determinants of health. Reports any and all suspected cases of abuse and neglect and follows up to ensure patient receives timely comprehensive consultations and compliance with legal mandates.
• Identifies need to involve patient’s family through the initial assessment process and attempts contact on same day, if indicated.
• Consults and collaborates with healthcare team members to insure that patient’s emotional and social needs are addressed.
• Provides for psychotherapeutic treatment and/or psychosocial support to patient and family to reduce the impact of identified problems.
• Ensures that inpatient and family remain apprised, involved, supported and treated through prescribed clinical relationship through at least weekly contacts and whenever a change in care or plan requires more contact.
• Utilizes Social Work technique and theory to assist patient and family in coping with illness or social problem to achieve improved functioning and emotional state.
• Begins assessment for an inpatient within 24 hours of referral and completes within two interviews or within seven working days of referral. Begins assessment for an outpatient as soon as patient permits and completes within two interviews. Completes assessment for an Emergency Department patient within four hours of discharge.
• Maintains patient confidentiality according to hospital policy. Practices professional discretion when determining the inclusion of any patient information into medical record or department clinical record notes.
• Notes in medical record the exclusion of critical patient information and its availability.
• Documents each patient encounter in the medical record or the Department clinical record concurrently according to Department policies. Specifically, documents ongoing treatment work in the Department clinic records. Each recording shall include date, time, title and signature.
• Work independently and initiates interventions with patients and families.
• Ability to triage cases when the ED is very busy; must be able to manage one’s own stress and anxiety
• Provides clinical supervision to other department personnel and graduate student interns, as assigned.
• Complies with departmental, regulatory and professional requirements for documentation recording, and data collection.
• Submits department statistics and other records and reports within required time frames.
• Maintains competency in areas of responsibility to ensure quality care.
• Attends scheduled staff meetings, individual/group supervision and in-service education program offerings with punctuality and consistency.
• Obtains continuing education units necessary to maintain licensure.
• Assists management in the operation of a quality department by participating in department programs and complying with department policies and procedures.
• Supports graduate and undergraduate training programs by supervising MSW and BSW students (per assignment).
• Identifies weaknesses in operation and recommends improvements.
• Works diligently on department committees, per Director’s appointments.
• Represents department throughout hospital and outside community regarding department’s practice and field of social work.
• Regularly maintains work area and equipment in a neat and orderly manner; assists in the cleaning and organizing of department on own initiative and reports any malfunctioning equipment as observed by supervisor.
• Maintains a complete understanding of emergency procedures.
• Conforms to hospital standards of conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Notifies supervisor when patients in age group not regularly served are present, and seeks assistance from individuals with the knowledge of the specialized needs of such patient age groups.

OTHER DUTIES:

• Performs other duties as needed.
• Utilizes hospital's behavioral standards as the basis for decision making and to facilitate the hospital’s mission.
• Follows established hospital infection control and safety procedures.

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Requires Master’s Degree from an accredited school of Social Work with experience in trauma informed care

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

Requires a Massachusetts Licensed Certified Social Worker

EXPERIENCE:

• Previous experience with children and families, child protection, and child welfare required
• Crisis experience required
• Previous experience with vulnerable populations including: persons with disabilities, elders, persons with substance use disorders, homeless/unhoused individuals, new migrants, victims of violence and with mental health preferred
• Previous experience in hospital or healthcare setting strongly preferred
• Requires level of knowledge of Social Work process and community resources and agencies in relation to health, illness, and disability, generally acquired through one to two years on-the-job training.

KNOWLEDGE AND SKILLS:

• Knowledge of community resources and agencies that serve the children and families.
• Advanced interpersonal skills necessary to interact effectively with various healthcare professionals, to develop and maintain effective therapeutic relationships with patients and families, and to supervise graduate students.
• Must be comfortable in a fast paced and dynamic work environment (sense of humor is valued).
• Ability to work in an interdisciplinary team.
• Advanced interpersonal skills necessary to interact effectively with providers, nurses, and other ED healthcare professionals on behalf of patients and families
• Ability to develop and maintain effective therapeutic relationships with patients and families.
• Excellent English language skills to summarize and communicate orally and in writing moderately complex information in varied formats to internal and external customers.
• Cultural sensitivity and comfort with a wide range of racial and ethnic populations.  Bicultural/Bilingual competency a plus.
• Computer literacy with ability to use standard word processing, spreadsheet programs and e-mail (i.e. MS Word, Excel, Outlook) and web browsers.

SOCWKR

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

The Compensation Consultant plays a crucial role in working closely with the Senior Director of Compensation to design and execute our compensation plan. The primary objective of this position is to continually enhance our compensation programs, manage job architecture and leveling, ensure that we are competitive in the market, and develop, interpret, and oversee compensation initiatives that align with BMC's philosophy and strategic objectives.

Position: Compensation Consultant       

Department: Human Resources

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Deliver comprehensive compensation consulting to different business units across the system.
• Provide guidance on pay decisions, policy and guidelines interpretation, and job evaluation, including the development of creative solutions for particular compensation-related programs.
• Assist in designing and developing new compensation structures and programs, while maintaining and updating existing pay programs.
• Lead and/or provide high-level support to hospital or system-wide projects independently.
• Review job descriptions and conduct job evaluations for new positions and/or positions with significant changes.
• Develop and deliver training programs for HR staff and others on compensation-related matters, such as the FLSA, job descriptions, and hiring guidelines.
• Provide assistance to ensure compliance throughout the system, including FLSA, Joint Commission, EEO-1, AAP Reporting, and OFCCP audits.
• Conducts ongoing research to understand industry and organization-specific issues; Maintains a current understanding of best practices in compensation and HR in general that will improve service delivery.
• Other duties as required.

 (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

• BA/BS degree required, preferably in Human Resources, Finance, or a related discipline.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• CCP – Preferred

EXPERIENCE:

• 6 to 8 years of compensation experience, preferably in the healthcare industry.

KNOWLEDGE AND SKILLS:

• Critical thinker successful in developing innovative solutions to moderately complex issues.
• Effective communication skills regarding compensation plans and presents information in an easy-to-understand manner.
• Ability to manage complex relationships in a positive and consultative manner.
• Excellent organizational and project management skills.
• Excellent problem-solving, analytical, and technical compensation skills
• Ability to train on matters related to area of expertise.
• Strong attention to detail and outstanding organizational skills.

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Under the direction and guidance of the Senior Director of Revenue of Cycle Operations over HB and PB Billing and Director of Professional Billing and Revenue Cycle provides organizational direction and leadership for approximately 10-15 employees on our cash posting team.  The Manager is responsible for ensuring accurate and timely cash posting for all Hospital and Professional revenue received.  The Manager acts an expert resource for all staff within the department, third-party billing vendors, Boston University Medical Group (BUMG) and any other Boston Medical Center (BMC) entity.  The Manager will also be responsible for validating that all workflows are followed and be available as a resource to address any escalated issues.

The Manager is responsible for supporting all patient cash processing services (exceeds $1 billion per annul) to include but not limited to patient co-payments, patient deductibles, insurance payments, patient pre-payments, credit card payments and reconciliation for both BMC and BUMG.  The Manager is responsible for overseeing accurate processing of patient and insurance refunds and credits and cash collection at the cash booth. The Manager assists the Sr. Director and Director in establishing the organizational priorities and operational strategies to drive optimal performance of all cash processing initiatives. The Cash Processing Manager acts as a liaison between BMC Finance, BUMG Finance, third party vendors and other departments in the organization.

Position: Manager Cash Processing        

Department: FPF Professional Billing Office

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Operations

• Directs the activities of the Cash Processing team to ensure operational excellence and delivery of quality patient-focused services in accordance with applicable policies, procedures and professional standards.
• Serves as the subject matter expert to business owners across the enterprise and third party vendors to ensure that cash deposits have the appropriate controls, processes and reporting from the time of cash receipt to its deposit in the bank and its application to the patient account and general ledger, and that cash disbursements are properly recorded and reconciled monthly.
• Partners with Third Party Billing Vendors to ensure appropriate actions are being taken and providing the necessary support, to maximize the accuracy of cash posting and facilitate timely issue resolution.
• Monitors the inventory of unprocessed cash to ensure that it is posted according to department goals and standards, identifying any variances from the standards, communicates findings and partners with third party vendors or others as appropriate to develop remediation plans for timely resolution.
• Manages business relationships with BMC entities including Patient Financial Services, Professional Billing Office, Faculty Practice Plans, Finance, Revenue Information Systems, Revenue Operations and third party vendors.
• Provide leadership, direction and guidance; aids and assist department to meet set established goals and priorities.
• Assign tasks to cash processing staff to include researching and responding to feedback received from customers.
• Monitor and ensure effective and timely corrective action when necessary.
• Collaborate with internal and external stakeholders to review issues and drive improvements in cash posting. Ensure all cash is posted in accordance with established policies and procedures.
• Manage implementation of standards and systems to enhance quality, consistency, efficiency, and timeliness of responsibilities for the enterprise in partnership with cash processing vendor; designing, develop, and monitor performance improvement processes and identify continuous improvement opportunities.
• Audits patient’s bills, in conjunction with ancillary departments or insurance carrier auditors to ensure accuracy of payments.  Provides explanation of the cash processing operation and/or recommends necessary adjustments and revisions to the Department Director(s).
• Monitors cash processing reports for accuracy, compliance to departmental needs and conformance to departmental changes; make recommendations as needed.
• Monitors the hospital and professional cash posting leveraging Epic reports, to ensure the timely completion of the cash processing and minimize any unposted cash and errors.
• Reviews problems identified by team members and third party vendor and recommend potential solutions.
• Identifies and communicates problems with any systems, equipment, etc. and ensures an expeditious resolution.
• Reviews cash processing reports with Director and Sr. Director.  Discusses backlogs, analysis or variances, and developed action plans for resolution.
• Works collaboratively with the Director and Sr. Director to develop, monitor and update policies and procedures for the Cash Processing departments based on system, organizational and industry standards. Participates in continuous quality improvement; recommends changes to departmental policies and procedures relative to cash processing in order to achieve the cash goals and quality patient-focused service.  Recommends policy and procedure changes to Director to meet targeted goals.
• Assists team members in identifying and resolving problems related to cash processing and reconciliation.
• Acts as a subject matter expert to the team, department and third party vendor in all matters related to cash processing serving as a training resource to cover topics such as collection or processing of cash; develops training material as appropriate and schedules training sessions for staff; monitors effectiveness of training and reports results to Director(s).
• Confers with other leaders within Revenue Cycle Operations and all related departments to coordinate activities, share information, and identify and resolve problems as they arise. 
• Serve as backup to department leadership and perform other duties as needed.

Staffing and Development

• Oversees the operations of the Cashier’s Booth as it pertains to department daily cash and check deposits, petty cash disbursements, and daily reconciliation.
• Oversees activities to ensure goals and objectives of the organization are met by specified target dates.
• Creates and fosters a work environment that encourages productivity and work loyalty and employee satisfaction.
• Conducts performance appraisals for direct report staff and ensures all performance appraisals in department are completed timely.
• Maintains appropriate staffing levels by planning and working closely with recruiters in Human Resources and the Revenue Cycle Human Resources Business Partner.
• Ensures proper employee orientation, supervision and productivity monitoring.
• Administers coaching and disciplinary measures as needed.
• Evaluates opportunities to automate work functions to reduce cost of doing business associated with labor costs.
• Demonstrates the ability to identify and resolve interpersonal or professional conflicts within the Cash Processing Departments of Hospital and Professional.

Meets hospital-wide standards in the following areas:

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s Values as the basis for decision-making and to facilitate the hospital mission.
• Follows established hospital infection control and safety procedures.
• Develops competencies as related to position.
• Perform other tasks as assigned.

Must adhere to all of BMC’s RESPECT behavioral standards.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor's Degree in Business / Healthcare related field or work experience equivalent.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

None

EXPERIENCE:

Minimum of ten years of experience in healthcare cash posting, cash reconciliation, finance, revenue cycle management, patient accounting and/or physician billing, preferably in an Academic Medical Center setting.

KNOWLEDGE AND SKILLS:

Technical

• Extensive working knowledge of healthcare cash posting applications including, but not limited to Epic, Cashpro, Healthlogic, Instamed, Payspan and  payer websites.
• Highly skilled experience and knowledge of windows-based software required, including but not limited to Microsoft Outlook, Word, PowerPoint and Excel.
• Comprehensive understanding of patient and insurance payment policies and procedures, billing and regulations, guidelines pertaining to third-party payers and self-payers, and health insurance refunds and credit standards.
• Solid understanding of supervisory/managerial techniques and principles, in order to manage cash processing activities.
• Proficient skills to collect, organize and analyze data, produce actionable reports and recommend improvements and solutions.

Leadership

• Proven track record of success in improving revenue cycle performance and customer service.
• Demonstrated leadership skills, with ability to work with multi-departmental teams, peers and third party vendors.
• Demonstrated ability to set vision and motivate stakeholders to realize the vision.
• Solid understanding of business environment and operations.
• Experienced in auditing, training and communicating revenue cycle regulations and concepts.
• Ability to be part of a cross-departmental and cross-functional team, and participate in the organization and execution of projects.
• Excellent oral and written communication skills
• Ability to communicate effectively with both technical and non-technical people.

Management

• Demonstrated ability to supervise all aspects of cash processing operations and support.
• Demonstrated ability to motivate staff to perform at the highest possible level.
• Demonstrated ability to set appropriate priorities for self and staff, and to delegate appropriately.
• Ability to manage effectively across multiple tasks and projects under time and resource constraints
• Ability to carefully monitor processes and organize and maintain documentation.

Please see attachment

Equal Opportunity Employer/Disabled/Veterans

POSITION SUMMARY:

Responsible for providing quality, customer-oriented laboratory services including registration, specimen collection, specimen processing, and other related duties. Performs venipuncture on patients. Maintains necessary equipment and supplies.

Position: Phlebotomist l

Department: Phlebotomy Services  

Schedule: 20 Hours, M-F 11am-3pm, Rotating Holidays & Weekends

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Performs venipunctures according to laboratory policies and procedures including the collection of timed specimens, blood cultures, pediatric and neonatal specimens.
• Positively identifies all patients according to laboratory policies and procedures. Verifies identification of specimens and labels specimens according to laboratory policies and procedures. 
• Receives and prepares laboratory specimens prior to laboratory analysis and testing, including study specimens, random and 24 hour urines, and send-out specimens.
• Centrifuges and aliquots specimens, and follows all special handling instructions according to laboratory policies and procedures.
• Optimizes the routing of specimens and work benches, prioritizing stat and routine specimens. Routes and distributes specimens to appropriate lab sections within specific time frames. Assists in the pickup and delivery of specimens as needed.
• Prepares all workstations with essential supplies.
• Monitors and records daily temperatures and performs scheduled maintenance of equipment as needed.
• Completes all appropriate logs for documentation and troubleshooting, and communicates to supervisor.
• Utilizes technical training and acquires in-depth knowledge of the LIS and its functions.
• Performs order/entry, inquiry, crediting, and other basic LIS functions in the laboratory information system according to policies and procedures.
• Performs patient registration functions in EPIC registration system, including patient demographic updates, insurance validation and eligibility checks, and assigning of medical record numbers.
• Answers the telephone according to department policy and procedure.
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care may be provided.
• Utilizes hospital’s behavioral standards as the basis for decision making and to support the department and the hospital’s mission and goals.
• Manages time appropriately and meets BMC standards for attendance and punctuality.
• Attends department meetings, delivers reports in a timely fashion and documents activities related to quality improvement as assigned.
• Assists in training new lab support technicians and phlebotomy students.
• Completes all laboratory and hospital safety, compliance, and competency training as assigned. Follows established hospital infection control and safety procedures.
• Performs special procedures as requested by supervisors, assistants, and specialists.

JOB REQUIREMENTS

EDUCATION:

High School Diploma or GED. Completion of a NAACLS accredited phlebotomy program.

EXPERIENCE:

Phlebotomy, and/or specimen processing experience preferred.

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written) and interpersonal skills are required to communicate effectively with internal and external contacts in a courteous and customer service manner.
• Excellent analytical and critical thinking skills; strong attention to detail, organizational ability and follow-through.
• Must be able to maintain strict confidentiality of all personal/health sensitive information
• Ability to effectively handle challenging situations and to balance multiple priorities.

Equal Opportunity Employer/Disabled/Veterans

Position: Clinical Manager

Location: Roslindale Med & Dental Center

Schedule: Full Time

Equal Opportunity Employer/Disabled/Veterans

Position: Research Assistant, Anesthesiology Research

Location: Boston, MA

Schedule: 16 hours per week, on-site

ABOUT BMC:

At Boston Medical Center (BMC), our diverse staff works together for one goal — to provide exceptional and equitable care to improve the health of the people of Boston. Our bold vision to transform health care is powered by our respect for our patients and our commitment to ensure everyone who comes through our doors has a positive experience.

You’ll find a supportive work environment at BMC, with rich opportunities throughout your career for training, development, and growth and where you’ll have the tools you need to take charge of your own practice environment.  

POSITION SUMMARY:

The Research Assistant conducts patient recruitment, administers questionnaires, abstracts medical records, maintains patient databases, performs administrative tasks, assists in grant preparation, performs literature searches and participates with the research team in preparation of data and other reports. May also assist the principal investigator with translation to Spanish or Haitian Creole, interpreting experimental results, and in preparing and writing manuscripts.

JOB RESPONSIBILITIES:

• Assists in data collection and provides feedback on study’s progress.
• Recruits subjects to participate in the study by using approved methodologies, such as, reaching to healthcare providers for referrals, visiting clinics, sending mailouts, using approved advertisements, etc.
• Conducts the enrollment of study participants, including explaining research procedures, and obtaining informed consent of subjects and/or their families.
• Schedules appointments of study participants; conducts reminder phone calls and/or sends mailouts.  Obtains and distributes payment vouchers for participant reimbursements/participation. 

Administrative

• Responsible for the administrative aspects of the research study, including: managing program records and handling communication needs of the program.
• Prepares and maintains Institutional Review Board (IRB) approvals and correspondence, including amendments and renewals as necessary.
• Perform administrative duties associated with the study’s Data Monitoring and Safety Board, tracking and reporting adverse events and collecting data specified by the DSMB. Responsible for all other administrative duties related to research activities.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required

JOB REQUIREMENS

EDUCATION:

• Bachelor’s degree required by time of hire.

EXPERIENCE:

• Prefer experience in clinical research, public health experience or working with children and families.
• Previous experience with recruiting subjects, with an understanding of the ethical and technical conduct of research preferred

KNOWLEDGE AND SKILLS:

• Excellent English communication skills (oral and written).
• Bilingual candidate preferred, not required, fluent in spoken and written English, Spanish, and/or Haitian Creole.
• Cultural sensitivity and comfort with a wide range of social, racial and ethnic populations.
• Proficiency with Microsoft Office applications (i.e. MS Word, Excel, Access, PowerPoint, Outlook) and web browsers.  Experience with statistical software a plus.
• Must be able to maintain strict confidentiality of all personal/health sensitive information.

This position is grant funded. There may be opportunity beyond this grant funding for position integration into ongoing operations.

ABOUT THE DEPARTMENT:

As the primary teaching hospital for Boston University Chobanian & Avedisian School of Medicine and BU schools of public health and dentistry, intellectual rigor shapes our inquiries. Our research is led by a belief that skin color, zip code, and financial circumstances shouldn’t dictate health.

Boston Medical Center is an Equal Opportunity/Affirmative Action Employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request.

Equal Opportunity Employer/Disabled/Veterans