As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and r.....
As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You are the principal point of contact for all customer communication while the vehicle is in our workshop.
You will have excellent communication and organisational skills to deal with customers face-to-face or over the phone. Always delivering an incredible experience to all, whether internal or external customers.
As a Service Advisor, you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive under the pressure of a busy service department. Alongside your customer-first attitude, you will maximise sales, maintain customer retention and over-achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do.
- To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times
- Book service and repair work always ensuring workshop and parts availability
- To keep customers fully informed of progress and advise of extra work needed
- To organise loan car bookings
- To invoice on time and accurately used warranty transactions are submitted and invoiced daily
- To obtain and process payments.
- To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum.
-To maintain accurate customer records.
-To make telephone follow-up / Upsell / Progress calls To convert as many inbound/outbound calls into bookings as possible.
The Ideal Candidate
To be successful in this role, you will have:
Effective communication skills
Commitment to delivering customer excellence
A good standard of verbal and numerical reasoning
Computer literacy,
A keen eye for detail
Previous experience in a target-driven role or knowledge of basic mechanics.
About The Company
Simply Saab and Minis is a family-owned business with a wide range of staff specialising in the service and repair of Saabs and Minis with a department dedicated to long-term restoration projects of classic cars.
Package Description Service Advisors will receive a guaranteed base salary, plus additional bonuses based on selling targets, we also offer great benefits including 28 days of holiday (Including the 8 Bank Holidays), rising by 1 day extra for every year of service, up to a maximum of 35. Company, Free yearly MOT, discounted labour and vehicle parts and friends and family discount.
