Working hours: 37.5 per week (banking 30 minutes per week to be used towards the shut down between Christmas and New Year)
Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment?
Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch. You will be the principal point of contact for tenant and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as:
Breaches of tenancy conditions
Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties
Consultation and liaison for Improvement programmes
Managing our estates through regular inspection and co-ordinating responses and actions
Dealing with resident requests for alterations in their home
The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained. A good working knowledge of housing management, experience in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous. With clear understanding of current Housing Legislation as well as experience of landlord and tenant working. Good knowledge of statutory responsibilities and clear understanding of equality issues in relation to service delivery is required.
You will possess good communication skills, administration and IT skills, demonstrating an ability to work within a busy and demanding environment. With experience of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels.
You will need to be available to work or attend meetings outside of normal working hours. A driving licence and access to a car or other satisfactory means of transport is required for this post.
For an informal discussion about this role please contact Emmanuel Nortey, Estates and Tenancy Team Leader on 01279 446336
Our policies support our employees by enabling a positive work/life balance including flexible working where possible. In addition to this, the Council offers many excellent employee benefits which include, pension scheme, generous annual leave entitlement, health and wellbeing initiatives, employee assistance programme and development opportunities.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
