Total 2 job vacancies by Heppelthwaite The Red Van Plumbers

Customer satisfaction underpins the success of our family-run business. Our Customer Service Coordinators are the central point of contact in the team, ensuring everything meets our customers’ needs. With strong communication skills and a patient approach, our coordinators manage all day-to-day contact with our customers in a busy, vibrant department, ensuring the delivery of consistently outstanding service. As an ambitious and caring company, we encourage all our staff to grow and be committed to developing their careers with us through fantastic opportunities for progression and great benefits.

Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within the housebuilding or the construction sector, will be required.

OVERVIEW

Job Type: Full-time/Part-time
Salary: £25,000 – £30,000 per year (based on skills and experience)
Schedule: Monday to Friday
Hours: 8am – 5pm (Flexible)

Benefits:

Good rates of pay
Excellent career opportunities
Long-established and respected company
Company pension
Company events
Employee discounts
Free on-site parking
Main Duties
Dealing with incoming calls, post and emails relating to customer care/aftercare
Resolving problems quickly and efficiently, seeking direction where required.
Prioritising work, managing workload and monitoring performance. Reporting progress internally and to clients and customers.
Co-ordinating engineers, suppliers and sub-contract trades to resolve issues and make appointments for attendance, using our CRM/Scheduling system
Procuring materials and ensuring they are available before making appointments
Checking and ensuring work is carried out to the customer’s satisfaction.
Updating and maintaining records using our CRM system, Simpro.
Categorising works successfully, ensuring management of costs are minimised.
Complying with and upholding company policies and procedures.
Undertaking any additional tasks as may reasonably be required from time to time.
Essential Skills/Attributes
Customer service experience within an office environment.
Experience in the use of CRM software.
Good verbal and written communication skills.
Basic IT Skills (Word, Excel & Outlook).
Ability to multi-task with good time management.
About Us
Heppelthwaite The Red Van Plumbers are a local family-run plumbing and heating company. We offer a complete plumbing and heating service to private and domestic customers, and business customers, including the National Trust.

Additionally, Heppelthwaite are part of the Evans Group comprising of 5 divisions, which are Evans Design, RG Evans, Heppelthwaite – The Red Van Plumbers, Heppelthwaite – Green Building Solutions and Heated Floors. Each company specialises in key areas such as design, contracts and special projects, service and maintenance and renewable energy.

Combined the Group provides the ultimate service to individual homeowners, to large new build developers and commercial builders. Furthermore, the Evans Group encourages the development of individual career paths and provides career progression opportunities to all staff.

Gas Engineer Jobs

Benefit from joining our outstanding and loyal team. Heppelthwaite The Red Van Plumbers are an expanding company and therefore are constantly seeking to employ experienced gas engineers.

Earning Potential £30-60k based on experience – apply today.

Main requirements

Experience in the following areas are required.

- Boiler breakdown, repairs and servicing
- Boiler installation (preferred but not essential)
- General plumbing
- Gas Safe Registered
- Driving license
- Relevant qualifications and a good positive attitude

Principal Tasks and Duties

- Undertake the servicing, repair and maintenance of gas heating systems.
- To service and repair boilers as required and working in accordance with up to date Gas Safety regulations and manufacturer guidelines.
- To undertake an assessment of repairs and to diagnose faults. Where necessary provide appropriate action ensuring the heating system is left in good working order and that the customer is left informed and satisfied. Where a fix is not possible on the same day, provide information to the customer service team that will enable a decision to be made on the best and most cost effective course of action to resolve the problem.
- Highlight and manage risks. Ensuring risk assessment and safety plans are in place when appropriate.
- To be able to undertake general plumbing and basic multi-trade tasks.
- Ensure accurate and timely completion of work and advise the customer service team of any delays or early completion.
- Liaise closely with and support the coordinators, supervisors and directors. Receive and follow instructions accordingly.
- To be able to work out of hours from time to time.
- Ensure brand compliance, maintaining a clean and tidy van and personal attire.
- To be capable of using modern technology such as a tablet and smart phone.

Excellent Career Opportunities

Heppelthwaite the Red Van Plumbers are part of the award winning Evans group, which is made up of 4 divisions specialising in different areas of plumbing and heating. Our staff benefit by being part of a business that provides many different career paths. Furthermore, our staff benefit by having ongoing training and the opportunities to further develop their skills.

Discover all – Plumbers | LPG Engineers | Oil Engineers | Site Operative | Commercial Engineers

Our staff retention rate is outstanding, which is testament to the support and investment in our staff.

Join our team – benefits include:
- Good rates of pay
- Excellent career opportunities
- On-going training and career support
- Van provided for employed gas engineers & plumbers
- Pension
- Holiday Pay
- Long established and respected company

Values

Our reputation is everything so we pride ourselves on providing a high standard of customer service. We expect our engineers to be well mannered, presentable, punctual, helpful and efficient.

https://www.redvanplumbers.co.uk/recruitment/gas-engineer-jobs/