Job Description

Responsibilities:

Deploying, managing, and scaling applications on OpenShift Container Platform.

Configuring and maintaining OpenShift clusters.

Monitoring system performance and ensuring reliability and availability.

Implementing security policies and procedures for OpenShift environments.

Collaborating with development teams to troubleshoot and resolve issues.

Automating tasks using scripting languages (e.g., Bash, Python) and CI/CD pipelines.

Providing technical support and guidance to team members and stakeholders.

Requirements:

• Experience with containerization technologies (Docker, Kubernetes).
• Proficiency in deploying and managing applications on OpenShift.
• Strong knowledge of Linux operating systems.
• Familiarity with infrastructure as code (e.g., Ansible, Terraform).
• Understanding of networking concepts and services (DNS, TCP/IP, HTTP).
• Ability to work independently and as part of a team in a dynamic environment.
• Excellent communication and problem-solving skills.
• Certifications such as Red Hat Certified Specialist in OpenShift Administration (RHCSA) are a plus.

Optional Skills

Preferred Qualifications:

• Experience with cloud platforms (AWS, Azure, GCP).
• Knowledge of software development methodologies (Agile, DevOps).
• Familiarity with logging and monitoring tools (ELK stack, Prometheus).
• Understanding of container orchestration and microservices architecture.

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES

We are looking for a Relationship Executive to introduce and nurture steady, mutually beneficial relationships with our clients. As a Relationship Executive, you should maintain contact with clients, work to understand their needs, and then advise them on which of our offerings could best support their objectives.

To succeed as a Relationship Executive, you should ensure alignment between our organization’s objectives and each client’s needs. Ultimately, an indispensable Relationship Executive will take ownership of their work, including their role in promoting clients’ interests.

Responsibilities

• Represent the organization in the client meetings.
• Meet potential clients and gauge the viability of a working relationship.
• Ensure regular contact with existing clients to maintain our company’s presence.
• Conduct in-depth needs assessments to better understand each client’s requirements.
• Identify a range of our offerings that could meet the goals and values of each client.
• Propose and deliberate potential solutions in consultation with clients.
• Settle clients’ concerns in a swift and professional manner.
• Harness internal relationships to better address clients’ needs and to maximize our profits.

Requirements

• Prior experience as a Relationship Executive will be a plus
• Familiarity with CRM software and procedures.
• Familiarity with sales and negotiation tactics.
• Outstanding verbal and written communication.
• Ability to forge profound working relationships.
• Strong interpersonal and collaborative skills.
• Bachelor’s degree
• Be presentable & confident

We are looking for a Payroll consultant.

• Candidate should have good exposure in Singapore Statutory compliance and payroll management.
• and who has experience of recent MOM compliances ,IRAS and all
• End to End Singapore payroll management
• compliance
• labour laws
• SAP
• MOM statutory,
• IRS experience.
• CPF (preferred)

A. Overall Purpose of The Job

The primary role of the Infrastructure Security Engineer is to support our security technologies to ensure smooth daily operation and its maintenance. This includes project delivery and subsequent refresh program for all the in-scope security devices.

B. Key Responsibilities

● Provide expert guidance and oversight in the day-to-day administration of various security tools, including Crowdstrike EDR, Netskope SWG, CyberArk PIM/PAM, and others.

● Take a sme role in building, implementing, and maintaining the CyberArk PIM/PAM solution within the Organization environment, ensuring the smooth operation of CyberArk PAM/PIM activities on a daily basis.

● Proactively identify issues and suggest potential solutions in operations.

● Manage and execute maintenance tasks, system upgrades, and the implementation of service packs, patches, hot fixes, and security configurations.

● Lead in-depth investigations into complex technical issues, collaborating closely with vendors until resolutions are achieved, and delivering comprehensive Root Cause Analyses (RCAs).

● Collaborate effectively with Server/Network/DB/App teams to efficiently onboard and configure devices and privileged identities.

● Demonstrate expertise in creating customized reports and dashboards within security tools, tailored to meet specific requirements.

● Maintain and update Standard Operating Procedures (SOPs), security standards, and procedures, ensuring they reflect best practices and the latest security protocols.

● Operate within the established configuration and change management policies to ensure that all changes made to security devices are well-documented, approved, and ultimately successful.

● Play a crucial role in the implementation of new infrastructure security technologies and products at Organization. This includes selecting the most suitable product vendor, conducting Proof of Concepts (POCs), and overseeing the product's implementation in collaboration with a preferred Systems Integrator (SI) partner.

C. Job Profile

Required Skills and Knowledge

● 7-8 years of valid experience in Infrastructure Security operations and projects

● 5-6 years of hands on experience in CyberArk PIM/PAM

● 3-4 years of hands on experience in any Endpoint Detection & Response and Secure Web Gateway technologies preferably Crowdstrike and Netskope

● Good understanding of Network Technologies, Systems, and Database

● Good understanding of security concepts (e.g., encryption, least privilege, need to know basis access, unauthorised access)

● Strong verbal and written communication skills and ability to work with all levels of management

● Firm understanding of IT Service Management processes and project management (i.e., ITIL and Agile)

● Team player and self-motivated

Required Qualifications

● Certifications in CyberArk Certified Delivery Engineer is preferred

● Cybersecurity certification such as CompTIA Security+ or CEH is an advantage

● University degree in Computer Science or a related field is preferred

• Primary skillset
• Have hands-on exposure to the latest exciting technology trends in creating, managing, and improving CX (Nice in contact) for our users – including AI, Bot, Voice Biometrics, Real-Time Analytics, and Interactive Guidance.
• Have direct involvement working with end-users to understand their business strategies, enabling us to help them achieve company goals and outcomes through the use of CXone solutions.
• Be innately curious, with a passion and eagerness to have hands-on technology. Build and create solutions that help end-users meet their CX objectives.
• Have the desire to work independently, flexibly and possess critical thinking in creative solutions for our end-users
• Be able to create a customized demo and have the opportunity to tell the story that showcases the solution in a persona and value-based manner for the applicable user roles of CXone
• Discover user needs that translate into hands-on workshops, sandbox experiences, or proofs of concept to help customers realize the value of CXone
• Have access to a collaborative, team-oriented environment, along with access to other internal resources across the organization to help you understand and solve complex technical challenges while participating and contributing in key areas of experience and strength.
• Have access to actively participate in learning from hands-on CXone Product training, workshops, including live, on-demand, and in-person, learn competitive offerings that allow you to continue to be a trusted advisor to the users while ensuring value is realized from our solution.
• Be able to work in a fast-paced, cross-functional team while being able to multi-task, prioritize and be detail-oriented – both oral and written.
• Be able to demonstrate an understanding of security, how it applies to our customer's security needs, and able to articulate a solution that meets their needs, both in design, transit, and at rest.
• Have existing experience in CCaaS or experience working with Cloud products.
• Have 8-10 years of work experience, preferred experience in technical training, implementation, integrating to CRMs, DBs Omni-channel, other software implementation or development/coding experience
• Have bonus experience with REST, JSON, and APIs
• Must be well versed in using Microsoft Excel
• Has experienced in deploying Regional or Global projects
• The following are the CXone products and tools we need support from the engineer:
• Supervisor tool
• Performance Management tool
• Interaction Analytics
• CXone Predictive Behavioral Routing
• Feedback Management Tool
• WEM Enterprise
• Auto Attendant
• MAX and MAX integration
• CRM agent Applications
• Data Dictionary
• Pre-Build Report
• Custom Reporting
• Data Download Report
• Direct Data Access
• Dashboards
• Get Studio
• ACD scripting
• Developer Portal
• IVR
• Cloud Storage
• Workforce Intelligence.
• Secondary skillset
• 1. Support Avaya UC and CC implementation and operations
  2. Support NICE recording solutions implementation and operations
  3. Support IP Telephony, VLAN, LAN, and WAN
  
  The following are the products we need support from the engineer:
• Avaya Comms Mgr
• Avaya Session Mgr
• Avaya System Mgr
• Avaya Aura Messaging
• Call Accounting
• Avaya CMS
• Avaya Utility Server
• Avaya SAL Gateway
• Avaya Agent Map
• Nice Applications/IC
• Nice Storage Ctr
• AES

We have been evolving our Enterprise Data Warehouse (EDW) over the past few years and are looking for an individual who will help us determine its future state. Our data warehouse needs to be the single source of truth when it comes to financial data produced throughout the firm. You will be responsible for planning, leading, coordinating, and monitoring activities of one or more projects covering various facets of the project life cycle ranging from project initiation to analysis and implementation. The current technology stack is Linux based, utilizing Vertica, Python, Perl, Tableau, and a Service Oriented Architecture for data distribution. The creation of the roadmap for the future technology stack is in progress and it will certainly leverage AWS for all or portions of the platform.

Principal Responsibilities

* Manage the delivery of multiple projects while keeping all stakeholders and sponsors informed

* Determine business and technology requirements, time frames and procedures for successful delivery of projects

* Build relationships with key stakeholders across the organization and use those relationships to problem solve holistically.

* Appropriately orchestrate the necessary involvement of various disciplines to contribute to project success

* Influence large teams of stakeholders across multiple organizations to drive the execution of complex projects

Qualifications/Skill Required:

• 10+ years of work experience as a PM in the IT industry with specialization in Data Warehousing
• Excellent written and oral communication skills.
• Experience with project management and analytics; ability to partner with technology, and business stakeholders to implement initiatives
• Experience with Agile Development methodology
• Good team player with a strong willingness to participate and help others.
• Able to prioritize in a fast moving, high pressure, constantly changing environment; High sense of urgency
• Self-motivated, be able to define new processes, socialize with stakeholder groups and gain consensus.
• Time management skills with strong attention to detail; ability to work independently and manage multiple project assignments.

1. Bachelor’s degree in Computer Science, Information Technology, or related field.
2. Minimum of 10 years of experience in SAP SuccessFactors implementation and pre-sales consulting roles, with a focus on Employee Central Payroll and Employee Central modules.
3. SuccessFactors 10+ experience in presales
4. Deep technical expertise in SAP SuccessFactors modules, including but not limited to Employee Central Payroll and Employee Central.
5. Strong understanding of payroll processes, payroll schema, payroll configuration, time management, and other relevant payroll-related concepts.
6. Should be able to give system demo to customers for entire Core module.
7. Proven experience in architecting and delivering complex SAP SuccessFactors solutions to enterprise clients.
8. Excellent communication, presentation, and interpersonal skills, with the ability to effectively convey technical concepts to diverse audiences.
9. SAP SuccessFactors certification(s) in Employee Central and/or Employee Central Payroll is highly desirable.
10. Ability to work independently, manage multiple priorities, and thrive in a fast-paced, dynamic environment.
11. Should be open to travel across SEA

Overview:

We are currently looking for an experienced specialist in Jira Governance and Administration to join our team on a subcontract basis. The main responsibility of this role is to enhance the system's governance and automate operations in our Jira environment by implementing technical improvements. As a Jira Governance and Administration Specialist, ensuring that our Jira setup is efficient and secure and can effectively support our organisation’s diverse needs is critical.

Key Responsibilities:

Establishing and implementing strong guidelines for using Jira across different departments is important. This includes technical improvements, such as optimizing field configuration schemes, as well as ensuring system integrity and securing access to old projects. Automation can be used to streamline critical Jira maintenance tasks to archive old projects and update user groups.

Collaboration with cross-functional teams is crucial to understanding requirements and providing customized Jira solutions. Providing training and support to users is also essential to maximise the effectiveness of Jira tools.

Regular monitoring of system performance, conducting audits, and implementing necessary updates or changes are vital to ensure the smooth functioning of Jira.

Qualifications:

· Proven experience in Jira administration and governance.

· At least 3 years in doing Jira administration, that is over 600 users.

· Strong understanding of Jira’s technical configuration, including workflows, screen schemes, permission schemes, and notification schemes.

· Experience in automating Jira operations, preferably with GitHub actions and Terraform.

· Ability to analyse and optimise system performance and scalability.

· Excellent problem-solving skills and attention to detail.

· Strong communication and interpersonal skills, with an ability to train and support users.

Required Certification:

· Atlassian Certified Jira Administrator (ACJA), Atlassian Certified Organization Administration or equivalent Jira administration certification.

Job Summary:

We are seeking a highly skilled Technical Program Manager (TPM) to join our dynamic team. The ideal

candidate will have a strong background in project and program management, with a focus on coordinating and

driving the successful delivery of complex technical initiatives. The TPM will play a crucial role in aligning

technical projects with organizational goals, ensuring efficient resource utilization, and fostering collaboration

across diverse teams.

Job Description:

● Lead and manage multiple technical programs from initiation to completion, ensuring alignment with

business objectives.

● Develop and communicate program goals, objectives, and milestones to stakeholders.

● Foster collaboration between technical teams, ensuring a cohesive and integrated approach to program

delivery.

● Collaborate with product managers, engineers, vendors and other stakeholders to drive successful

outcomes.

● Coach, mentor, motivate and supervise project team

● Ensure that projects and programs are proceeding according to scope, schedule, budget and quality

standards

● Manage project and program issues and risks to mitigate impact to baselines

● Build and maintain relationships by engaging business leaders to establish credibility, solve problems,

build consensus and achieve objectives

● Develop and deliver progress reports, documentation and presentations to various audiences. Integrate

and synthesize information across departments for efficient communication, reporting and expectation

management

Job Requirements:

● Bachelor's Degree in a relevant technical field or equivalent work experience

● Experience with AWS services (CDN, WAF, API gateway, ECS, Lambda, RDS)

● 5+ years of project & program management experience, including tracking and planning projects

● 5+ years of experience working with business stakeholders within a cross-functional matrix environment

● Experienced in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall

● Strong leadership, diplomatic and motivational skills including the ability to lead multiple business and

technology organizations

● Proven ability to work creatively and analytically in a problem-solving environment demonstrating

teamwork, innovation and excellence

● Excellent leadership, communication (written, verbal and presentation) and interpersonal skills

● Self-motivated, decisive, with the ability to adapt to change and competing demands

● Effectively bilingual in English and Chinese as dealing with products in Chinese

● Experience in planning, designing, developing, architecting, and implementing cloud solutions on AWS

platform is a plus.

Company need someone to be the right-hand person to our CEO. We're searching for a chief operating officer (COO) who has strong leadership skills and the ability to approach business with a creative point of view. The COO will lead our team of high-performing professionals to be efficient, productive, and effective. The ideal candidate has extensive experience within our industry, preferably having worked their way up to an executive role. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry.

Objectives of this role

Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels

Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning

Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met

Ensure effective recruiting, onboarding, professional development, performance management, and retention

Ensure compliance with national and local business regulations, and take appropriate action when necessary

Responsibilities

• Analyze internal operations and identify areas for process enhancement
• Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
• Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
• Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
• Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Frequently travel to Phillipines to interact with our banking clients and ensure smooth business process

Required skills and qualifications

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Understanding of advanced business planning and regulatory issues
• Solid grasp of data analysis and performance metrics
• Ability to diagnose problems quickly and foresee potential issues
• Proficiency of Tagalog language is definite advantage

Preferred skills and qualifications

• Fundraising experience
• International business experience

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models(including AI/ML) and user generated contents (dashboards, reports etc)

- Create playbooks, practice guides and other artefacts that will allow the engineering team to work in a structured, standard manner

- Independently install, customise and integrate software packages and programs

- Carry out POCs involving new data technologies

- Design and develop application frameworks for data integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAMArchitecture (Big Data)

- 5+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka)

- Expertise in large databases such as Teradata, Oracle

- Expertise in Advanced SQL (Teradata BTEQ, Fact Load, GCFR, Oracle PL-SQL)

- Expertise in building cloud native frameworks and playbooks using Scala, Java, Python, Shell scripting, Go

- Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

- Knowledge of frameworks such as Spring, Struts, Hibernate etc

- Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

- Knowledge of Data Integration tools such as Informatica

- Knowledge of Metadata tools, Data Quality tools is a plus

- Expertise in integrating applications with Devops tools

At least, 2 to 3 technical certifications in any of the below technologies:

1. SQL – Teradata, Oracle

2. Language – SQL, Java, Python, Scala, Javascript, node.js

3. Automation / scripting – CtrlM, Shell Scripting, Groovy

4. Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube

2. Version Control Tool - Aldon+LMe, CA Endeavor

3. Deployment Tool kit -Jenkins

4. Service or Incident Management (IcM) Tools - Remedy

5. Source Code Repository Tool - Bitbucket

6. Scheduling Tool - Control-M

7. Defect Management Tool - JIRA

8. Application Testing tool –QuerySurge

9. Cloud certification

10. Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

- Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members

- Be a team player who communicates effectively and professionally with both internal and external customers

- Identify ideas to improve system performance and impact availability

- Embrace tackling and resolving complex technical design issues

- Possess strong problem solving and decision-making skills while exercising good judgment

- Strong analytical and problem-solving skills

- Ability to work on multiple projects at a time

- Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

- Good communication skills - ability to convey technical information to non-technicalaudience

- Ability to understand the big picture

- Ability to develop long lasting relationships with all levels

- Deep understanding and experience in software development cycle, including Agile based rapid delivery

- Collaborate with business and IT to analyse, elicit and review business requirements

- Facilitate communication between vendor, project team, business stakeholders and internal IT team

- Ability to work in a team distributed across multiple locations