Project management and service delivery Liaise closely with customers for timely deployment and to resolve issues promptly. Coordinate with engineers.....
Project management and service delivery
Liaise closely with customers for timely deployment and to resolve issues promptly.
Coordinate with engineers for deployment and troubleshooting.
Develop and maintain project timelines and keep stakeholders informed of progress.
Create project documentation.
Conduct customer trainings and assist in creating training materials.
Monitor and evaluate quality of service delivery with metrics.
Provide ongoing customer support, addressing any technical or operational concerns.
Responsible for customer success, ensuring customers derive maximum value from our products and services by fostering strong relationships and understanding their specific needs.
Responsible for customer account renewal.
Gather customer feedback proactively to improve our products and services.
Work with sales teams to identify opportunities for upselling and cross-selling.
Possess a Bachelor's degree in any field.
Minimum two years of experience in either project management, IT service delivery or a customer facing role, ideally in a technical customer support capacity.
Excellent interpersonal and communication skills, with strong customer service orientation.
Strong organizational and time management skills.
Have initiative and able to take proactive approach to solve challenges.
Experience in coding (e.g sysadmin scripts or high level languages) is a plus.
Must be a Singapore citizen or Singapore PR.
Engage in impactful work aimed at addressing significant cybersecurity challenges.
Chalk up valuable experience and insights within the cybersecurity industry.
Receive a competitive salary package.
Annual flexi benefits and reimbursement for health screening expenses.
Enjoy 18 days of annual leave, with increments based on years of service.
Be the technical expert of InsiderSecurity solutions for our users Achieve customer success by understanding user requirements and supporting users t.....
Be the technical expert of InsiderSecurity solutions for our users
Achieve customer success by understanding user requirements and supporting users to achieve strong cybersecurity with our solutions
Advise customers on the deployment architecture and best practices for our products
Deploy and configure our solutions in customer data centers or cloud environments
Develop and configure use cases to meet user's needs
Diagnose and troubleshoot technical issues
Support the sales team by conducting technical sales demos and answering technical inquiries during sales
Serve as the interface between users and our product engineering teams. This is an excellent role to gain experience and insight into the cybersecurity industry
Bachelor's degree in Engineering, Science or Computing
Some experience in Python or other high-level languages
Familiarity with system administration (e.g., Windows, Linux, AWS) is a plus
Experience in bash scripting is a plus
Previous experience as a customer success engineer or application field engineer is a plus
Excellent problem-solving skills and attention to detail
Good communication and presentation skills
Ability to thrive in a collaborative team setting
Must be a Singapore Citizen or Singapore Permanent Resident
Do meaningful work that help solve challenging problems in cybersecurity
Help users in their journey to secure their organizations with our advanced technologies
Chalk up valuable experience and insights in the cybersecurity industry
Competitive salary
Enjoy 18 days of annual leave, with increments based on years of service
