Total 21 job vacancies by Mercure Singapore Bugis

Main Responsibilities

- Reports to the Financial Controller.

- To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

- Acts as Data Protection Officer for the Hotel.

- To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

- To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

- To ensure the physical and logical security of IT system.

- To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

- To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.

- To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup information.

- To assist any department in formulating their IT material requirements and provide adequate solutions to their needs.

- To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.

- To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.

Job Requirements

- Degree in Computer Science, Computer Technology or the equivalent with 3 years of experience in a similar capacity.

- Excellent spoken and written in English

- Independent and willing to learn

- Possess good working attitude and good communication skills.

- Good problem-solving skills.

- Attention to details will be an added advantage.

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

- To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and room operations

- To maintain established standards according to the hotel requirements.

- To coordinate all Housekeeping operations on the Guestrooms

- To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

- To assist in building an efficient team of employees by taking an active interest in their welfare, safety and development.

- To assist in the responsibility of planning and co-ordination function.

- To lead, train, motivate and inspire employees.

- To ensure that all employees always provide courteous and professional service.

- To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.

- To supervise the junior colleagues within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.

- To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.

- To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.

- To carry out any other reasonable duties and responsibilities as assigned

Job Requirements

· Minimum 5 years relevant work experience as Housekeeping Supervisor or 2 years Assistant Housekeeper experience.

· Able to motivate staff, lead and guide a team

· Competent in MS Office applications.

· Able to multi-task and detail oriented

· Good interpersonal and communications skills

· Able to work shift, weekends and public holidays

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilities

• Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising;
• Train and motivate the team to deliver service excellence.
• Make sure all guest requests and queries are responded to promptly and effectively and be available to assist on duty in the hotel;
• Maintain presence in the lobby, setting an example to team members for guest service.
• Maintain leave plans, monitor and control the department.
• Coordinate with the Housekeeping department to ensure that cleaning is followed up and procedures are maintained.
• Prepare annual budget.
• Control and review expenses monthly.
• Ensure the new join team members have all relevant information upon commencing employment and receive relevant training.
• Carry out annual appraisals with all team members and identify individual training needs per hotel guidelines.
• Work closely with the Revenue and Sales Department to maximize revenue, room inventory control and drive upsell.
• Co-ordinate with the various departments to deliver quality stay experience for guests.
• Train and develop the Front Office staff;

REQUIREMENTS

• Diploma/Degree in any discipline.
• Min 2 years of similar experience or 4 years as Assistant Front Office Manager in the hospitality industry.
• Knowledge of Opera-cloud system.
• Competent in MS Words & Excel applications.
• Strong leadership, organisational and decision-making skills.
• A positive and people-oriented person
• Able to multi-task and detail-oriented communication
• Good interpersonal and communication skills

**We regret to inform that only shortlisted candidates will be notified. **

Duties

• Assists guests with check in and check out, attend to guests’ enquiries, feedback and complaints, ensure guests satisfaction by providing high quality services, and supervise and assist juniors in work operations.
• Ensures that guests' stay at the hotel are memorable
• Assists Duty Managers to resolve issue while they’re not available.
• Manages and motivates front-office teams in order to provide high quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays

Main Responsibilities

• Work with the Restaurant Manager/Assistant Manager to manage the restaurant operations.
• Demonstrate thorough knowledge of products, menus, beverages and equipment.
• Monitor the quality and quantity of all food and beverage items served.
• Enforce courtesy and efficiency.
• Regularly inspect equipment and ensure that they are well-maintained and in good working order.
• Processing Payments
• Managing Inventory.

Job Requirements

• GCE O Level or Diploma in any discipline
• Good communication and interpersonal skills
• Teamwork spirit display to ensure service standards are met.
• Good Service Orientation
• Attentive and meticulous
• Able to work under pressure to serve customers quickly and efficiently.
• Ability to perform duties including weekends, and public holidays

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

· Supervise and train outlet staff within a specified area of the restaurant in a manner consistent with the Hotel to ensure guest satisfaction.

· Upsell and cross selling where applicable.

· Handles the guest requests and complaints effectively.

· Sets the tables, take orders and delivers the correct food to the tables.

· Adhere to hygiene and safety standards.

· Replace soiled tableware and service items to prepare the table for the next customers

· Ensure all kitchen ware and crockery is clean and sanitized for safe use in food service.

· Serve food and beverages to ensure all dishes match the order ticket to the corresponding tables

· Replenish inventory at service stations

· Suggest areas for continuous improvement within work area

Requirements

· Secondary Education

· Good communication skills

· Teamwork spirit display to ensure service standards are met.

· Good Service Orientation

· Attentive and meticulous

· Able to work under pressure to serve customers quickly and efficiently.

· Capable of working well with kitchen staff and ensure customer’s requests are met.

· Ability to perform split-shift duties including weekends, and public holidays

Interested applicants, please email to Shirlene.teo@accor.com

**We regret to inform that only shortlisted candidates would be notified. **

Basic Responsibilities

• To provide a courteous and professional service at all times.
• To ensure the cleanliness of public areas, guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.
• To assign Room Attendants their duties, supervise and inspect guest rooms and surround service areas for conformance and ensure compliant.
• To pay attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.
• To maintain good working relationships with your own colleagues, and all other departments.
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
• Maintain proper record of activities/events such as Lost and Found, Inventory, rooming lists, any housekeeping records.
• Attend to guest request and complaints and provide guest with feedback, when necessary.

Job Requirements

• Minimum GCE ‘N’ level or higher with 1-2 years relevant work experience.
• Able to motivate staff, lead and guide a team
• Competent in MS Office applications.
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

- Reports to the Financial Controller.

- To ensure the smooth and efficient operation of the IT department and to deliver a prompt and efficient service to all departments in the Hotel.

- Acts as Data Protection Officer for the Hotel.

- To ensure that the hotel’s computer system both hardware and software is fully accounted for, properly maintained and reliable.

- To ensure procedures are in place that in the event of any problems encountered in software and hardware, that they are addressed immediately.

- To ensure the physical and logical security of IT system.

- To define and keep updated written incident management policies and procedures where the action to be taken and persons to be contacted in case of an incident are clearly mentioned.

- To perform routine system setups as may be required by software and/or programs such as regular update of anti-virus programs.

- To strictly perform daily/monthly back up procedures, ensuring the successful completion of the process and the safeguard of the backup information.

- To assist any department in formulating their IT material requirements and provide adequate solutions to their needs.

- To provide regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees of the Hotel.

- To perform regular computer audits searching for unauthorized programs, improper setup or loopholes in the security setup.

Job Requirements

- Degree in Computer Science, Computer Technology or the equivalent with 5 years of experience in a similar capacity.

- Excellent spoken and written in English

- Independent and willing to learn

- Possess good working attitude and good communication skills.

- Good problem-solving skills.

- Attention to details will be an added advantage.

**We regret to inform that only shortlisted candidates would be notified. **

DUTIES AND RESPONSIBLITIES

• To sweep and wash, including but not limited to, kitchen floor, inclusive of dishwashing area, and clear all debris from beneath all counters on daily basis.
• To thoroughly scrub, including but not limited to, clean the kitchen floor on a fortnightly basis.
• To clean daily, including but not limited to, all stainless steel equipment i.e. tables, sinks, exterior of fridges, walk-in chiller & freezer (exterior), ice machine & etc. Shelves are to be cleaned on a weekly basis.
• To clear, including but not limited to, all rubbish bins in the kitchen and ensure interior of all bins are dry and free of garbage residual before placing new plastic garbage bag into the sanitized bins.
• To clean, including but not limited to, the exterior of the exhaust hood on daily basis.
• To degrease and wash, including but not limited to, all dim sum section equipment daily.
• To degrease and wash, including but not limited to, all main cooking ranges equipment daily.
• To degrease and wash, including but not limited to, all BBQ section equipment daily.
• To disinfect all work surfaces after cleaning daily.
• To clean safety floor matting daily.
• To clean and wipe, including but not limited to, all wall tiles on monthly basis.To sweep and mop, including but not limited to, clean staff lift landing area daily.
• To collect all recyclable material i.e. carton boxes, glass bottles, plastics, tin cans and food waste, and place at respective recycle bins.

REQUIREMENTS

• Able to work on rotating shifts, including Sat/Sun and Public Holidays
• Familiar with Dishwashing machine will be ideal
• Slight knowledge on chemical will be good

Duties

• Assists guests with check in and check out, attend to guests’ enquiries, feedback and complaints, ensure guests satisfaction by providing high quality services, and supervise and assist juniors in work operations.
• Ensures that guests' stay at the hotel are memorable
• Assists Duty Managers to resolve issue while they’re not available.
• Manages and motivates front-office teams in order to provide high quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experiences preferred.
• Independent and able to work under pressure
• Work on weekends and Public Holidays

Job Responsibilities

• An EXCOM member reporting to the General Manager.
• Responsible for the performance of the Front Office, Reservations and Housekeeping in line with the Annual Business Plan and Budget.
• Closely work with the Executive Housekeeper to ensure rooms cleaning and public area standards are met periodically.
• Coordinate with the Engineering and Security Department on hotel operations relating to guest services.
• Work closely with the F&B Division to ensure standards are met.
• Ensure that the online Guest Reputation Management System are consistently delivered and met.
• Ensure that each team projects a warm, professional and welcoming image and service level.
• Ensure Lead and engage with the Line Managers to drive and maximize revenues and profits with excellent customer service and engagement.
• Builds staff motivation and morale by empowering, training and coaching timely to improve operational and service capabilities.
• Monitor all costs and recommend measures to control them.
• Aware of current and future impacts on the business and plans hotel business strategy.
• Seek constant innovative ways to improve business operations and revenue.
• Strives to ensure and establish good rapport with guests maintain good customer relationships and handle all guest complaints, requests and inquiries of Front Office and Housekeeping service.
• Manage staff overall development and well-being.
• Work closely with Talent & Culture on talent management and succession planning etc.
• Ensure the departments adhere to the relevant SOPs, including Corporate Governance.
• Undertakes any other duties as may be assigned by the General Manager.

Job Requirements

• Has at least 3 years of similar experience in Hotel.
• Self-driven, excellent communication, organisational and leadership skills.
• Demonstrate ability to handle complaints and challenges professionally.
• Strong business and financial acumen to drive revenue.
• Strong in analytical and problem-solving skillset.
• Good computer literacy skills

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

· To assist Sous Chef/Executive Chef in ensuring smooth and efficient operations of the Kitchen.

· Prepare and execute orders according to standard recipes

· Ensure adequate mise en place at all times

· Ensure consistency of quality of food.

· Ensure food orders execute are in an efficient and timely manner

· Ensure all team members observe and practice relevant health, safety and hygiene standards

· Maintain a positive and close relationship with the team.

Job Requirements:

· Ability to multitask and work efficiently under pressure

· Minimum 3 years’ experience in culinary field preferably in Hotel Industry or at least 1 year in a similar capacity.

· Excellent use of various cooking methods,

· Good interpersonal skills

· Perform rotating shifts required.

**We regret to inform that only shortlisted candidates would be notified. **

Job Responsibilities

DISTRIBUTION

• Develop and implement the hotel’s distribution strategy
• Manage the hotel’s presence on OTAs, GDS and other channels
• Ability to take a leading role in the management of computer systems in operation within the hotel including but not limited to Opera, TARS ecosystem, Accor websites, Channel Manager, Rate Shopping Tools, EzRMS and other online tools
• Planning and management of Rates and Inventory with consultation with the Director of Revenue
• Competitor intelligence, ongoing research and analysis of product & price online by using all available tools such as OTAInsight, Supernova, EzRMS
• Communicate Accor tactical campaigns to all related departments
• Ensures the daily data in EzRMS is successfully extracted from Opera
• Daily checking rate integrity using Supernova include performing test bookings on lost cases
• Maintain and manage the daily data page in STR
• Critical dates or Peak dates review for the next 365 days
• Track all promo production and monitor performance
• Prepares reports for the weekly RevMax meeting
• Audit all.accor.com and major OTAs channels at least once a month and whenever necessary
• Completes any rate loading across DataWeb, Opera and Siteminder
• Assist in development of the annual distribution plan and financial budget
• Work closely with the Assistant Director of Marketing and Communnication in the area of but not limited to Hotel Description (HOD), hotel microsite and F&B outlet distribution channels

RESERVATIONS

• Work closely alongside with Reservations department and step in as and when required or necessary
• Review new bookings and cancellations made and highlight the impact on future business
• Review No Shows yesterday and highlight findings before the morning briefing
• Executes and supports the operational aspects of regional/global offers
• Manage VIP bookings from the owner's office, Executive office and Accor head office
• Monitor and analyze live availability, hotel occupancy, revenue, and average room rate trends and alert the Director of Revenue of high/low demand dates
• Updates and communication of free sales and stop sell
• Group management and coordination with Sales and Reservations through weekly group meetings to communicate group status, group ceiling, highlight critical dates and inventory
• Monitoring RESA Web usage
• Assists with monitoring accuracy of reservations in tracking - REV Code, DIS Code
• Review daily reservations entered and audit tracking and rates to maintain accurate reservation information
• To communicate to the Director of Revenue any information of interest
• Prepare and validate commission reports weekly and monthly
• Responsible in ensuring all reports (daily and monthly) are completed on time

REQUIREMENTS

· Diploma in any education

· Knowledge in the Reservations system will be an advantage

· Knowledge of the Opera system will be an added advantage.

· Competent in Excel application.

· A positive and keen-to-learn attitude

· Able to multi-task and detail oriented

· Good interpersonal and communications skills

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

· Prepare and serve drinks promptly to bar guests

· Ensure that drinks are prepared to standards consistently

· Take charge of daily and monthly bar inventory and stock requisition

· Engage and entertain guests who are sitting at the lobby bar

· Upsell and cross selling in the lobby bar.

· Adhere to hygiene and safety standards.

· Replace soiled tableware and service items to prepare the table for the next customers

Requirements

· Secondary Education

· Good communication skills

· Teamwork spirit display to ensure service standards are met.

· Good Service Orientation

· Attentive and meticulous

· Able to work under pressure to serve customers quickly and efficiently.

**We regret to inform that only shortlisted candidates would be notified. **

Main Responsibilities

• ­ To identify, solicit and prospect new business opportunities with potential revenue for the Guestrooms through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, email, research via newspapers and online resources.
• ­ Responsible for managing Corporate (RFP) accounts of the Hotel.
• ­ To meet and exceed individual assigned sales goal and shared responsibility for the achievement of the department sales budget.
• ­ Keeps a record on former, existing, potential clients and a profile of each of them.
• ­ Organizes regular visits in accordance to a predetermined plan.
• ­ Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.
• ­ Presents a summary of his/her visits on a weekly basis (weekly Sales Plan) prior to and after the week is completed.
• ­ Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
• ­ Ensures that all new clients have no negative credit references.
• ­ Records all daily sales activities and groups in ANAIS.
• ­ Records the statistics of his/her respective accounts and follow up.
• ­ Submits production reports on his/her list of accounts on a monthly basis.
• ­ Be a team player motivating peers in support of department goals in sales and operations.

Requirements

• ­ Minimum Diploma in Hotel Management and/or Sales & Marketing
• ­ Min 2 years of relevant experience in handling Corporate Sales
• ­ Understanding of hotel’s business mix needs
• ­ Confident, energetic and enthusiastic
• ­ Ability to present ideas, expectations and information in a concise, well-organized manner.
• ­ Good customer service skills and relationship management skills

**We regret to inform that only shortlisted candidates would be notified. **