Total 2 job vacancies by Reddot Brewhouse Pte. Ltd.

Job Description & Requirements

The Event Executive solicits and books all types of events or corporate business from various sources of leads. He/She responds promptly to all telephone and walk-in enquiries about events and catering space, and needs to possess good knowledge in all banquet space, facilities and capabilities of competitive market to secure the events for the property.

The Event Executive assists clients in programme planning, packaging and menu selections according to client's requirements and needs. He/She also has to conduct tours of the property with event planners and potential clients; prepare the banquet event order according to established procedures and standards; coordinate the services for these events (accommodation, transportation, facilities, catering, security, special needs, displays and signages); and finalise all bookings maximising all revenue potential by up selling in all revenue producing areas.

The Event Executive is responsible for the quality of service and adherence to policies and procedures for the department, and provides after-sales service and in particular to guest/customers' complaints.

~ Acquire industry knowledge
~ Apply basic negotiation skills and techniques
~ Apply principles of revenue management
~ Conduct market profiling
~ Documenting project processes and outcomes
~ Engage in service innovation initiatives
~ Establish relationships for customer confidence
~ Facilitate effective communication and engagement at the workplace
~ Facilitate effective work teams
~ Implement process improvement change
~ Implement sustainable operations using green initiatives
~ Maintain personal image and emotional competence to manage self and team at the workplace
~ Monitor guest/customer experience
~ Monitor relationship with guests/customers
~ Monitor workplace safety and security
~ Resolve guest/customer concerns and feedback
~ Secure prospect commitment
~ Sell products and services
~ Write reports

Roles & Responsibilities

• Acquire knowledges of Company's main products, common alcoholic and non-alcoholic beverages
• Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensure all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Working Hours: 6 days’ work week