Total 26 job vacancies by Serangoon Gardens Country Club

Job Responsibilities
• Assist in the full recruitment and onboarding processes, including job postings, interviewing, and selection.

• Manage retirement re-employment contracts.

• Assist in the full spectrum of Learning & Development
• Coordinate employee training and development initiatives to enhance skills and foster career growth.
• Handle training grant subsidy applications

• Support performance management systems, including annual reviews, goal setting, and coaching.
• Administer compensation and benefits programs in alignment with company policies.
• Manage employee relations to foster a positive and productive work environment.

• Ensure compliance with labor laws, industry regulations, and internal HR standards.
• Maintain accurate and up-to-date employee data.

• Provide support for staff events, including the Annual Staff Appreciation Night, Bowling Tournament, and other team-building activities.

Requirements:
• Diploma in Human Resources, Business Administration, or a related field.
• Proven experience in an HR role, with at least 3 years as a generalist preferably in the hospitality industry.

• Expertise in Learning & Development preferred.
• In-depth knowledge of HR processes, labor laws, and regulations.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficiency in HRIS systems and Microsoft Office.

Responsibilities:

• Create a warm and welcoming atmosphere while building strong relationships with members and guests.
• Efficiently manage member inquiries, requests, and bookings with professionalism.
• Ensure seamless operations at the reception counter, upholding a high standard of service.
• Provide accurate and timely information to members, addressing feedback and concerns effectively.
• Maintain a tidy and organized workspace, demonstrating proficiency in administrative tasks.
• Conduct club tours, highlighting our facilities and services.
• Offer administrative support to the membership and finance departments as needed.

Requirements:

• O/A Levels or a Diploma in any discipline.
• Fresh diploma graduates are encouraged to apply.
• Housewives returning to the workforce are welcome.
• Friendly and approachable with excellent communication skills.
• Highly organized and efficient, with strong administrative abilities.
• Capable of working well under pressure while maintaining a calm and professional demeanor.
• Passionate about delivering exceptional customer service.
• Ability to collaborate effectively as part of a team.

Responsibilities

Support in full spectrum of functions primarily on Learning & Development and Talent Management :

L&D

- Conduct learning needs analysis

- Collaborate with various stakeholders to identify training gaps and develop targeted solutions

- Develop OJT blueprint, curriculum, instructional materials

- Build annual training program

- Coordinate training arrangements

- Design and deliver training program, Train-the-Trainer

- Evaluate effectiveness to enhance skills and competencies of employees

- Handle training grant subsidy applications

Talent Management

- Develop and update job descriptions and specifications

- Prepare materials and post jobs in various channels leveraging on government support schemes

- Source and reach out to talents to ensure good fit

- Conduct interviews & follow up documentation for selected candidates

- Regular recruitment reporting

- Conduct orientation sessions for new hires

Provide daily support in others end-to-end employee cycle activities.

Requirements

- Minimum Diploma level

- ACLP or ACTA certified

- At least 3 years of relevant experience

- Familiar with NACE and Workplace Learning accreditation

- Proficient in MS Office

- Willing to go on the grounds and liaise with various stakeholders

- Good interpersonal and communication skills

- Experience as HR generalist with expertise in L&D and TM is advantageous

Job Description:

• Lead and supervise a team of technicians and cleaners to be efficient and effective in maintaining the Club’s facilities, building and equipment through routine checks and strategizing for preventive maintenance;
• Ensure the Club property & assets are well maintained, in terms of general maintenance, facilities and safety in compliance with government statutory guidelines;
• Supervise and inspect contractor work that is carried out as specified in their contracts and/or work orders effectively with minimum disruptions to the club's daily operations;
• Oversee the day-to-day operations, including planning and scheduling of duty rosters and work schedules for technicians and cleaners. Setting up of events & functions (including festivals decorations);
• Source for contractors & calling for quotations for ad-hoc works to be carried out within short period;
• Assist in the preparation of tender documentation such as technical specifications and requirements for applicable maintenance, renovations and improvement works and other ad-hoc replacement works;
• Attend project meetings and work with QS and consultants on the invoicing and work order submission;
• Prepare of reports / minutes of meeting and operations budgets, and assist in tracking of operations budgets;
• Ensure building statutory requirements are complied with;
• Perform any other duties as assigned by the superior or Head of Department as and when required.

Job Requirements:

• Diploma in Mechanical Engineering or Electrical Engineering, Building or Facilities Management or Estate Management or equivalent;
• Minimum 3 years related working experience; Prior experience in MCST and Country Club organisations will be advantageous;
• Experience in Additional & Alteration works will be an added advantage;
• Knowledge of repair, service & troubleshooting work of mechanical and electrical systems/ audio/video and entertainment equipment within the club;
• Able to work well in a fast-paced environment;
• Proficient in MS Office- Word, Excel and Power point;
• Possess strong communication and interpersonal skills;
• Well organised, meticulous and good with paperwork;
• Highly motivated, positive and proactive, and with these traits, thrive on challenges and time pressures;
• Able to work independently as well as part of a team in a constantly evolving environment.

Responsibilites

Support in full spectrum of functions primarily on Learning & Development and Talent Management :

L&D

- Conduct learning needs analysis

- Collaborate with various stakeholders to develop training gaps and develop targeted solutions

- Develop OJT blueprint, curriculum, instructional materials

- Build annual training program

- Coordinate training arrangements

- Design and deliver training program, Train-the-Trainer

- Evaluate effectiveness to enhance skills and competencies of employees

- Handle training grant subsidy applications

Talent Management

- Develop and update job descriptions and specifications

- Prepare materials and post jobs in various channels leveraging on government support schemes

- Source and reach out to talents to ensure good fit

- Conduct interviews & follow up documentation for selected candidates

- Regular recruitment reporting

- Conduct orientation sessions for new hires

Provide daily support in others end-to-end employee cycle activities.

Requirements

- Minimum Diploma level

- ACLP or ACTA certified

- At least 3 years of relevant experience

- Familiar with NACE and Workplace Learning accreditation

- Proficient in MS Office

- Willing to go on the grounds and liaise with various stakeholders

- Good interpersonal and communication skills

- Experience as HR generalist with expertise in L&D and TM is advantageous

The Banquet Operation Executive is responsible for assisting in the planning, coordination, and execution of banquet events. He/she works closely with the F&B Operations Manager and other departments to ensure all events run smoothly and efficiently, delivering high-quality service to guests.

Key Responsibilities:

Event Coordination:

• Assist in planning and organizing banquet events, including weddings, corporate meetings, and other social functions.
• Coordinate with clients to understand their needs and preferences, ensuring all details are captured and executed as per their expectations.
• Prepare event orders and communicate event details to relevant departments (kitchen, housekeeping, etc.).

Team Management:

• Supervise and support part-time staff, including servers for the setup.
• Conduct briefing sessions for new staff and ongoing training for existing staff to maintain high service standards.
• Schedule staff shifts and manage labor costs within budget.

Operations Management:

• Oversee the setup and breakdown of banquet spaces, ensuring they meet the specifications outlined in event orders.
• Ensure that all equipment, décor, and supplies are properly set up and functioning.
• Monitor the event progress, addressing any issues or changes that arise in real-time.

Customer Service:

• Greet clients and guests, ensuring a welcoming and professional environment.
• Address client and guest inquiries, complaints, and requests promptly and effectively.
• Ensure high levels of guest satisfaction by maintaining service standards and addressing any issues.

Job Requirement:

• Experience: 2-3 years of experience in banquet or event management,
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Leadership and team management skills.
  • Ability to work under pressure and handle last-minute changes.
  • Proficiency in Microsoft Office Suite and event management software.

Working Conditions:

• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for long periods and lift heavy items if necessary.

Career Path:

This role can lead to advancement opportunities such as Banquet or F&B Manager, depending on performance and experience.

Personal Attributes:

• Detail-oriented and proactive.
• High level of professionalism and reliability.
• Passion for hospitality and customer service.

Key Responsibilities: The Banquet Operations Executive assists the Manager in planning, organizing, and directing the banquet operations effectively, while maintaining the Club’s quality and standards, and ensuring customer satisfaction.

• Manage the setup of banquet rooms in accordance with client orders.
• Oversee and ensure the smooth and efficient operation of the banquet.
• Liaise with the kitchen during the banquet function.
• Maintain cleanliness and orderliness of buffet counters and other setups.
• Present menus and make recommendations to increase sales.
• Receive, write, and place food and beverage orders.
• Ensure prompt and accurate service of food and beverage.
• Provide orientation and brief the part-time staff.
• Assist other F&B outlets whenever required.
• Establish good guest relations and handle guest complaints.

Job Requirement:
· 2 years of relevant experience
· Self-driven and able to work independently
· Good communication and customer service skills

Responsibilities:

· Handle all phone enquiries.

· Ensure smooth operations at the Reception and maintain a high standard of service provided.

· Attend to members' enquiries and provide accurate information in an efficient manner.

· Address members' feedback.

· Neat and organised; proficient in administrative tasks.

· Ensure Main Lobby is neat and tidy and everything in order.

Requirements:

· O/A Levels or Diploma in any discipline.

· Well-spoken and possess a happy disposition and a can-do attitude.

· Passionate about customer service.

· Willing to learn and possess good work attitude.

· Able to multi-task and be a team player.

· Good interpersonal skills and proficient in English.

· Able to work on shifts, weekends and public holidays.

Responsibilities:

• Maintains, and manages the operations and reliability of the Club’s facilities and equipment
• Hands-on troubleshooting of any maintenance & electrical issues as and when required
• Assist the Manager to establish and monitor preventative maintenance processes
• Coordinates efforts with other members of the FM staff to optimize resources, maximize efficiencies and support cross-department needs
• Inspects facilities for needed maintenance work or views work orders, complaints and other requests for services received
• Liaise with contractors to ensure they provide services accordingly to quotation/contracts and agreements
• Monitor and review contractors' performance to ensure minimum system downtime, and improve contractors' standard of work
• Assist the Manager to prepare and submit monthly report, facilities budget, purchasing and cost control
• Diligent and strong attention to details
• Assist the Manager to follow through the tender, evaluation and recommendation of service or term contracts, as well as its administration and management
• Responds to emergency situations as required
• May perform other related duties as and when assigned

Requirements:

• Candidates must possess at least a Diploma in Estate Management or its equivalent with at least 5 years of relevant experience.
• Knowledge of building operations and maintenance and related regulatory requirements. Prior experience in MCST and Country Club organisations will be advantageous.
• Team player with good interpersonal, analytical, presentation skills
• General knowledge of building maintenance, general carpentry, plumbing, electrical, audio systems and D.I.Y. building works.
• Proficient in MS Office and knowledge of reading architecture plans.
• Willing to work one weekend per month.

HUMAN RESOURCE MANAGER

Reporting to the General Manager, you will be responsible for the full spectrum of human resource functions, partnering with all functional heads to drive the Club’s objectives.

Key Responsibilities:

1. Recruitment and Staffing:

• Develop and implement recruitment strategies to attract and retain qualified candidates.
• Manage the recruitment process, including job postings, resume screening, interviewing, and hiring.

2. Training and Development:

• Design and implement comprehensive training programs for staff to ensure they have the skills needed to perform their roles effectively.
• Identify training needs and create development plans for employees at all levels.
• Organize and conduct training sessions, workshops, and seminars.
• Evaluate the effectiveness of training programs and make improvements as needed.

3. Employee Relations:

• Foster a positive and engaging work environment.
• Address employee concerns and resolve conflicts through effective mediation and conflict resolution techniques.
• Ensure compliance with labour laws and regulations.

4. Performance Management:

• Manage and refine performance appraisal system and process
• Provide guidance and support to managers and employees on performance issues.
• Implement strategies for employee recognition and rewards.

5. Compensation and Benefits:

• Manage internal payroll, oversee compensation and benefits.
• Ensure that compensation and benefits programs are competitive and aligned with industry standards.

6. HR Policy & Process Enhancement:

• Develop and implement HR policies and procedures.
• Ensure that policies are updated and compliant with current laws and regulations.
• Communicate policies and procedures to staff effectively.

7. Manpower Budgeting:

• Develop and maintain a manpower budget and manage within the approved budget.
• Prepare monthly and annual HR department reports on activities and performance.

Job Requirements:

• Degree in Human Resource Management or related field with 5 years of relevant experience in a managerial role.
• Preferably with experience in the recreation or hospitality industry.
• Good knowledge of Industrial Relations and Tripartite guidelines.
• Work closely with other department heads to align HR strategies with overall business objectives.
• Excellent communications and interpersonal skills.

Skills and Competencies:

• Leadership and team management.
• Strategic thinking and planning.
• Training and development expertise.
• Conflict resolution and negotiation.
• Adaptability and flexibility.
• Attention to detail.
• High ethical standards and integrity.

Interested applicants should write in with detailed CV, indicating current and expected salary to: mark.james@sgcc.com.sg / hr@sgcc.com.sg

Serangoon Gardens Country Club is a prominent country club in Singapore, offering a diverse range of sports and recreational facilities to a wide and varied membership base. Our club features several sports sections, including tennis, golf, swimming, squash, darts, fitness, bowling, and chess, along with a variety of amenities designed to provide an enjoyable and enriching experience for our members.

Position Overview: We are seeking a dynamic and experienced Sports and Recreation Manager to oversee the operations of our sports sections and recreational facilities. The successful candidate will be responsible for ensuring the highest standards of service, maintaining our facilities, and creating a vibrant and engaging environment for our members. This role requires a proactive individual with strong leadership skills, excellent organizational abilities, and a passion for sports and recreation.

Key Responsibilities:

• Program Development: Design, implement, and manage a diverse range of sports and recreational programs and events to cater to the interests and needs of members of all ages and skill levels.
• Facility Management: Oversee the maintenance and upkeep of all sports and recreational facilities, ensuring they are safe, clean, and well-maintained.
• Staff Management: Recruit, train, and supervise a team of fitness instructors, coaches, and support staff. Foster a positive and motivated work environment.
• Member Engagement: Develop and maintain strong relationships with members, addressing their feedback and suggestions. Conduct regular surveys and meetings to gauge member satisfaction and identify areas for improvement.
• Budget Management: Prepare and manage the sports and recreation department budget. Monitor expenses and revenue, ensuring financial targets are met.
• Marketing and Promotion: Collaborate with the marketing team to promote sports and recreational activities through various channels, including social media, newsletters, and club events.
• Health and Safety Compliance: Ensure all activities and facilities comply with local health and safety regulations. Implement and enforce safety protocols and emergency procedures.
• Event Coordination: Plan and execute special events, tournaments, and competitions. Coordinate with external vendors and sponsors as needed.
• Reporting: Provide regular reports to General Manager and Subcommittee on program performance, member participation, and financial status. Use data and analytics to drive decision-making and continuous improvement.

Qualifications:

• Bachelor's degree in Sports Management, Recreation, Physical Education, or a related field.
• Minimum of 5 years of experience in sports and recreation management, preferably within a country club or similar environment.
• Proven track record of developing and managing successful sports and recreational programs.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience in budget management.
• Knowledge of health and safety regulations related to sports and recreation.
• Proficiency in Microsoft Office and familiarity with recreation management software.
• CPR and First Aid certification is preferred.

Personal Attributes:

• Enthusiastic and passionate about sports and fitness.
• Creative and innovative in program development.
• Highly organized with strong attention to detail.
• Member-focused with a commitment to delivering exceptional service.
• Ability to work flexible hours, including evenings and weekends as needed.

Please provide your updated CV, indicating notice period, current and expected salary to hr@sgcc.com.sg

Position Overview: Reporting to the General Manager, you are a strategic Manager of Membership Marketing and Communications to lead our efforts in engaging and communicating with our members, enhancing their experience, and promoting our brand effectively. This role requires a blend of marketing expertise, communication skills, and a deep understanding of member needs and preferences.

Job Description:

Membership Sales

• Research and develop a member acquisition strategy to meet membership sales objectives.
• Communicate information and intelligence (market trends/opportunities) for sales prospecting purposes, including the identification of new leads to reach out to new targeted prospects.
• Conduct trend and competitor analyses, study members' feedback to support recommendations to improve practices and overall member experience.
• Deliver membership reports, review, and analyze sales performance.
• Establish service operational standards to deliver efficient and excellent services to members.
• Develop and use data-driven analysis, tools, and reports to measure member satisfaction and retention.
• Drive partnerships in the community with the purpose of member acquisition, engagement, and community building.

Marketing and Communications

• Develop an annual marketing communications plan that supports the Club’s membership goals, brand objectives, and strategic focus.
• Drive strategies that support the Club’s brand positioning and reputation by leveraging marketing tools such as advertising, public relations, SEO/SEM, and social media marketing.
• Develop content for the Club’s digital touchpoints such as the website and social media.
• Craft strategies and activities that move consumers to the next stage of the consumer journey.
• Create strategies and sharpen tools to increase brand discovery, engagement, and dialogue.
• Drive member engagement and satisfaction through accurate, timely, and integral communications.
• Develop content and grow the following on all of the Club’s communication touchpoints, both traditional and digital.
• Support F&B, Sports & Recreation, and operations in creating promotions and activities that drive engagement and revenue.
• Act as a brand steward to ensure that the Club’s brand identity is interpreted accurately across all communication outputs.
• Responsible for publishing the Club’s bi-monthly newsletter, annual report, and promotion catalogue.
• Manage the feedback loop, including the annual Member Satisfaction Survey to ensure a superior member experience.
• Provide guidance on graphics design, photography for advertising, collateral, and public relations purposes, in line with F&B outlets requirements.
• Lead the team in developing digital marketing campaigns through SEO/SEM, social media marketing, and CRM.

Job Requirements:

• Bachelor’s degree in Marketing, Communications, or related field.
• Proven experience in member engagement, marketing, or communications, preferably in a membership-based organization or the hospitality industry.
• Strong strategic thinking and problem-solving skills, with the ability to translate insights into actionable plans.
• Excellent written and verbal communication skills, with a keen eye for detail and creativity.
• Proficiency in digital marketing tools and platforms, including social media management, email marketing, and content management systems.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Experience in team leadership, mentorship, and collaboration.

Please provide your updated CV, indicating earliest start date, current and expected salary to hr@sgcc.com.sg

• Assist supervisor to handle Cafe operations
• Greet and welcome members and their family at the F&B Café
• Service food and drinks
• Set and clear dining tables
• Work in a team environment

Job Responsibilities:

· Provide service at the respective sports outlets-

o Gym / Squash counter (to issue towels, daily lockers & assist with squash & tennis courts booking)

o Billiards room (billiards and pool table booking, sales of drinks)

o Bowling Alley (bowling lanes booking, tennis courts booking, sales of drinks & snack at the snack bar and closing for snack bar, bowling and tennis).

· Ensure members abide to the various sports outlets Rules & Regulations.

· Assist to ensure cleanliness and tidiness of the various sports outlets

· Ensure proper booking and correct billing for the use of the facilities.

· Assist in Club’s event when required

· Any other duties as assigned by supervisor

Requirements:

• Minimum GCE N Level and above
• Fresh graduates are welcome to apply.
• Related certification in sports and wellness will be an advantage
• Pleasant disposition and service oriented
• Must be prepared to work shifts on weekends and public holidays
• Immediate availability preferred.
• Willingness to learn
• Team player
• Positive attitude

Job Description

• Manage the overall maintenance, repair and the day-to-day upkeep of the Club’s properties, facilities, and equipment with regular inspections and implement an effective maintenance program.
• Plan, execute and supervise building upkeep and maintenance carried out by term contractors and service providers engaged by the Club and ensure that services rendered are according to agreed standards and timelines.
• Supervise and follow-up on the completion of additions and alteration works of the Club's renovations, and rectification of defects of the building.
• Source for and manage facilities’ suppliers and service providers.
• Provide operational and logistical support for the Club’s various daily activities.
• Perform minor repairs, including but not limited to masonry, minor electrical, plumbing, and temporary repairs on an emergency basis.
• Ensure compliance with regulations and statutory obligations in relation to the Club properties and facilities as well as workplace safety and health requirements.
• Oversee and supervise the day-to-day activities of the facilities and maintenance team, provide backup for procurement, system administration, and other activities.
• Execute facilities management related activities and administration.
• Assist in the preparation and monitoring of the Club’s budget for facilities management.

Job Requirements

• Candidates must possess at least a Diploma in Estate Management or its equivalent with at least 5 years of relevant experience.
• Knowledge of building operations and maintenance and related regulatory requirements. Prior experience in MCST and Country Club organisations will be advantageous.
• General knowledge of building maintenance, general carpentry, plumbing, electrical, audio systems and D.I.Y. building works.
• Proficient in MS Office and knowledge of reading architecture plans.
• Good organisational, communication, interpersonal and negotiation skills.
• Willing to work one weekend per month.